Sprint Now Part of T-Mobile

The worse customer service ever! Hung up on the store manager and a customer. I will make sure no one that I know is to ever to use your service.

I’ve been trying to change ownership of my account for the past two weeks through emails, phone calls and going to the same sprint store for the second time in Hawthorne,California Sprint store location. I had a claimed store manager try to help me today but nothing was solved. In addition, I was told to come back tomorrow or try online again. I been a sprint customer for years and it’s unfortunate that I will need to change my multiple mobile lines to another company due to the lack of the professional customer service to help loyal customers solve issues, questions or concerns.

Worst Customer Service!! They treat loyal customers with nothing but disrespect.
I’ve been with sprint for over 7 years, bought my first smart phone with them (a Note 5) and purchased the insurance policy with the phone ($15/month). Their salesperson told me that with the “insurance” at most it would cost me $50 to replace it if ANYTHING happened to it. My phone finally died while I was sending a text about 2 weeks ago after 5 years of use. Took it to their repair center and the techs there told me they couldn’t get the device to do anything and I had to mail it into Asurion. Asurion jerk me around and sent my phone back claiming the screen lock wasn’t disabled (duh the device won’t respond). went round and round with them and finally got them to mail me another envelope so I could send it in. now they told me that the device has “water damage on the mother board”. Their techs hung up on me when I tried to inquire about it with them without answering any questions, their claim department is telling me the deductible is now $225 for my 5-year-old phone.
Call sprint back and see if they will help me resolve it as they’re the ones who sold me the policy. They tell me I must go through Asurion. I inform them of the situation I’ve been going through and the rep agreed that it was messed up and I had a right to be mad about it. she got ahold of supervisors to help resolve this as I am willing to pay the original $50 deductible but not the $225 that Asurion is now quoting me. said I’d like for sprint to work it out with Asurion or cover the difference between the $50 and the $225 as I am more than willing to pay the original deductible amount that sprint sold me.
she starts chatting with supervisors about the situation, they keep telling her to have me upgrade and get back into a lease (I don’t want a lease as I was burned on the lease for this phone originally and ended up overpaying to own it). they said that they weren’t paying the difference, and I could take the lease or deal with Asurion. I have already tried to deal with Asurion and Sprint was the company that is selling their product to “SPRINT” customers. Maybe they can deal them for me. nope guess not.
She informed them of my responses, and they pushed the issue. At this point in time I told her I’d settle for my money back for the insurance I’ve been paying for since it’s not what they sold me. I had my battery replaced from last September 2019 so I was just asking for the money back since then. As I obviously used the insurance up to that point. It worked out to just a little over $120. The supervisors refused and said they’re not responsible for a 3rd party’s product I willingly purchased and paid for…even though its not what their salesperson sold me. then they told the rep that was helping me that they’d credit my account $100 if I did an upgrade lease right then. Not even the full ~$120 I was asking for even after I made it clear several times, I didn’t want to do another lease with them.
Told them that it was kind of an insult that they couldn’t even offer me the remainder (a little over $20) since I had been with them for so long and have been paying the insurance that they sold me since the beginning. The supervisor then had the nerve to say that I was asking her to commit insurance fraud! Are you Fcking kidding me???? Over $20. As a 7 year customer I should not be treated this way and to have your supervisors make accusations like this is completely un professional. Especially when it was your snake-oil salesmen that hawked me this service by blatantly lying about what it was.
I know my 2 lines won’t break the bank for your company, but after being treated this way (not to mention the other 2 times I’ve lost money due to your mistakes in the past) I just wanted to tell you congrats on losing a 7 year customer. Even though my monthly bill will increase by switching, I’ll be taking my business elsewhere from now on as being a loyal customer apparently means nothing to your Company.

I have spent hours on the phone cancelling my account. This was supposed to be done in May, it was not, nor was it done yesterday when I spent 2 hours on the phone with them. I had to call back this morning because the service still has not been cancelled, when I was assured it would be cancelled at Midnight, June 3 12:00 a.m. I told them that as it was supposed to be cancelled on May's end of billing cycle, I refuse to pay anything that may be owing. The representative stated that there are charges for this billing cycle and she would put in for the account to be credited to $0.00. I have a bad feeling that I will get a bill. We switched from Sprint to our new service, with Verizon. I have had terrible interactions with Sprint, which is one of the reasons we switched service. I will never use Sprint again.

This is the worst phone company experience ever in this consumer's life. The service throughout the year was beyond subpar and each time I spoke with a representative either in store or on the phone, they were either very rude, told me incorrect and inconsistent information, and lastly, almost never resolved the original issue I needed help with. The excuse the instore representative's gave for there indiscretions, was that we were signed onto sprint by a door to door representative and it's not their concern. Finally, after trying to cancel my service on 5 lines as a consumer who has perfect credit and is never late on a bill, they had me drive back and forth to the store over the course of 2 days. Still at the end told me extensive inconsistent lies which changed from representative to representative. They let me return 3 of my five lines all perfect condition. The last line store rep Nelly, said "I can't take it", to return to the store & only to mail it in (again this is after speaking with 5 different reps who said I can take it into the store and that the account was canceled and not to expect any hidden fees). The last rep I talked to states infact, they will charge me now since the store rep refused to take the phone for the late return then adjust it later. Instead of doing the correct process in the beginning.

Katherine M from the Cicero store was a HUGE bh yesterday and told me my issue wasn’t essential enough for her to help me because of COVID-19- she never even looked up the account or anything even after waiting 40 minutes to get IN the store! But, my main issue is the fact she wasn’t wearing a mask or had anything covering her face but calls herself a manager!! Someone from the health dept needs to be aware of this and I’ll be sure to do that also.

Customer service as a whole has taken a critical turn for the worst in a time where we need it the most. I have never been treated with such disrespect, lack of compassion, and offsetting empathy. Boost Mobile located in Springfield, MO deserves to be one of the many entities that should be shut down completely for unethical practices, untrained and unmotivated representatives, and the cold-heartedness that they have at all Boost Mobile locations in all of Springfield, MO. Not only did they shut off all phones to the stores to where you can only reach them via cellphone, they only have one supervisor who uses the sales reps as ponds as her escape goat. I purchased a phone that not only took over an hour to activate but when I left the store my device was not able to dial out due to my account being setup on a family plan although I only ported over 1 line. I'll fill out the rest of what happened in my filed complaint.

I was a loyal customer of Sprint beginning February 17th, 2011 until ending service on January 27th 2017. On March 20th, 2015 I upgraded my iPhone 5 to a Gold iPhone 6 at their *** location, and applied the value of my iPhone 5 towards the balance of my new iPhone 6. After paying a monthly device fee of $32.00 from March 2015 until February 2017, and my yearly contract coming to an end, I inquired about what the remaining balance for the device was and never received a direct amount. I decided to end services with Sprint due to their grossly high services costs and non-transparency. Sprint is charging me $444.00 - that is now in debt collections, and refuses to break down outstanding bill. I asked for the Market Value of the iPhone 6 in 2015 was and the Market Value of my iPhone 5 that went towards my new phone and a Sprint representative could not provide this information. Sprint alleges that I only paid for my monthly device lease beginning October 2016 until February 2017, which is impossible since I owned the device from March 2015. I called Sprint today, May 23rd, 2020 to come to a resolution but was unsuccessful. I would like to report their deceitful practices and to have these base-less service fees removed from debt collections as it is affecting my credit. Thank you for taking the time.
Today, 5/29/2020, I spoke to a Sprint Executive Services Analyst, Sharon R., and recorded the entire exchange. She ADMITTED that I over-paid the Fair Market Value of the iPhone 6 but because I never VERBALLY asked to own the phone out right after a 12 month lease agreement, so they opted to just increase my monthly lease.
The value of my iPhone 6 in 2015 was $649.99 per Sharon R.
I traded in a iPhone 5 that resulted in $152.00 recycled credit towards the "lease".
Sharon R. said that there was a price adjustment of $225.00 towards the "lease" as well.
I payed $11.12/per month due to a 1 lease year agreement that I signed when I traded in iPhone 5.
After that 1 year contract was finished, I was then charged $30.00 per/month for 10 months.
Let us do the math: 152 + 225 + 132 + 300 = 811
Sprint thinks that it is right to take a phone that someone had owned (in my case iPhone 5) and apply the value of the phone they once owned towards a phone that a customer is essentially borrowing. All of the "credits" that they applied towards the phone was in actuality going towards the lease. In which case, the lease is simply a monthly fee that Sprint retains for you to use their phone. It makes absolutely no sense for someone to "lease" a phone if the monthly payments of said lease will not be applied to the value of the phone. It is not the same scenario as a car lease, due to the high cost of a vehicle and the factory maintenance work that comes with it.
I am planning on hiring an attorney to file a lawsuit to uncover more of their deceitful practices. I believe there are hundreds of thousands of us consumers that have taken the bait from these crooks unknowingly. They think that they are above us because they have amassed mountains of wealth. However, there is strength in numbers when it comes to holding a business accountable. Look out for a class action lawsuit Sprint.

Yesterday my first term with Boost Mobile, after the transfer from Virgin Mobile ended, with disaster. I had two phones with Virgin Mobile and each had over $350 of balance on each one. Virgin Mobile transferred those balances to Boost. Boost does not have a concept of top up like Virgin Mobile did. Boost does not seem to send messages about top up time and I think there is a trick to that. My 90 day terms expired yesterday on both phones. Instead of getting a friendly message about expiring 90 day term, I got a message from Boost saying that my balance is $0 on one number account. I did not even get a message like this for the other phone still. I checked both of my phone accounts and VirginMobile transferred balances worth over $750 are gone to $0.
Is there a purpose Boost treating new customers in such a way? I think so, because Boost Mobile has ZERO customer care established, NONE!!!
Boost, straighten up your customer notifications first, restore my stolen balances and don't pull these tricks ever again. I hope there a lawsuit brewing from all the scammed VirginMobile customers which I can happily join if this continues.

So where do I start! Trying to get my daughters phone unlocked so I can switch carriers. This freaking phone was bought a year and half ago from best as an unlocked phone boost decides to lock it into Their service. That’s the first complaint. The second complaint is I have freaking called 6 times today because out of those four times, my phone was quote unquote unlocked so I could use it on another carrier. After the fourth call I called Apple themselves and asked them if there was some kind of issue with the phone. They said no man, matter of fact, we still see that it is locked into the boost mobile service. Are you effin kidding me! Call back the 5th time to boost mobile, she said well I will submit the form for it to be unlocked and it will take two business days before I get a response. Fine, I can deal with that. Not more than an hour later, I got an email that my phone was ineligible because it was reported lost or stolen. Wtf!! My daughters phone is sitting right here. Oh and not to mention that they had suspended her service before the 5th call back to this damn customer service. So, again, call back your effin customer service line. Omg, it’s a different answer this time. “Emma” said she put in a request for it to be unlocked again and it would take 14 days now. Wtf man! Your website says 3-5 business days...the gentlemen I spoke with on Friday said check Monday....checked today 4 different people said it was unlocked successfully, 5th person says they have to request for it to be unlocked...would take 2 business days....6th person said 14 freaking days. You guys suck big time!

I ordered a phone online and once activated it wasn't working properly. The next day after getting it, I took it to a boost store and they spent time with the technical service and could not resolve the issue, they told me it was likely the phone and to return it and order a different one. It was an IPhone 11. I then found out I had to pay the return shipping fee and potentially a 25$ restocking fee for them sending me a lemon phone. I tried reaching out to multiple people and they all said they are "not allowed" to waive either of those fees even though it was being returned at their request. Ridiculous. I will not be buying another phone to replace this one, I will be switching my service completely.

Boost mobile service and customer service has declined severely. Incapable of providing the support customers need.

I have Boost Mobile and they are taking $3 a week out of my account. I called to find out why this is done, and they couldn't give me an answer. I am unable to see it under the charges on my account, so I have no idea what this is for!

They said my bill would be 40$ a month I set up with auto pay I was not even with a pre paid plan a month then canceled I paid full price for an iPhone X arrived defective I’ve called this company over 59 times each time they knew nothing I wasn’t promised 100$ visa gift card I didn’t port my number overs thatvwas a lie they did not ship me headphones or a phone charger I could not get my Walgreens balance rewards as promised because I activated my phone and account first I have been told several times I was getting my referral and my credit unions rewards then told I wasn’t this is a horriabke company I have been ripped off

My Nightmare Experience With Boost Mobile
Since my iPhone was getting old and limited in space, I decided it was about time to bite the bullet and purchase a new phone. When I needed a new phone, I usually purchased one from my carrier. It was easier that way and if I had any problems, I could always contact my carrier instead of the manufacturer. You see, I never ran into any problems with my previous carrier, Virgin Mobile, but they were merged into Boost Mobile and I thought, "Hey, it's no big deal. I'm sure Boost Mobile is great." I was very, very wrong.
So, I ordered the new iPhone SE 2020 on Friday, May 8th and was able to receive the phone on Monday, May 10th. Everything worked fine, so I thought. Text messaging worked, all of my features were fine. Honestly, if you're thinking about getting a great phone at a reasonable price the new iPhone SE is a fantastic device. However, I wanted to test out a new ringtone and I told my brother to give me a call. My phone didn't ring. He told me my phone rang and then went straight to voicemail. That's weird, so I shut off my phone and dialed from my landline and still my phone did not ring.
That's when the "fun" started. I called Boost Mobile and they had me do a myriad of troubleshooting solutions that did not fix anything. I was on the phone with them with roughly two hours. Mind you, customer service is not responsive and would put me on hold during my issue. They would also ask me what my name was after I previously gave it to them. I was sent to customer service that Monday to technical support and technical support sent me to Apple. Since, I was already on the phone with Boost Mobile for two hours, I decided to just use Apple's support chat service (something Boost Mobile does not have). Apple had me try numerous troubleshooting solutions including a factory reset and they decided maybe there was something faulty with the iPhone so they were going to send me another one.
On Wednesday, May 12th, I received another iPhone. This iPhone didn't come with a SIM card so I replaced the SIM card from my "faulty" phone into the replacement iPhone. The first thing I did was call my phone and voila: it could receive phone calls. I was grateful that this was over. It wasn't even close to being over. You see, for Boost Mobile phones, they lock your SIM card when it is switched to a new device and you have to call the carrier to unlock the device for you. Now, this made me let out a big sigh of disdain because I forgot to tell you a little, very important detail: it is damn near impossible to talk to a customer service rep. I had to actually Google an algorithm of the right buttons to press and when to press them in order to reach a customer service representative. Now, you might be thinking, "Well, it's probably like that because of Covid-19, Matt. They don't have a lot of representatives available." Quite the contrary, despite telling me that they were extremely backed up due to Covid-19, it said that my call would be received in a minute.
Anyway, I get to talk to the lovely customer service department at Boost Mobile that frequently forget who they are speaking to despite telling them what my name is numerous times. They tell me my device has been unlocked and now I can use my phone. Hooray! Nope, now my phone cannot receive phone calls again. So, I'm thinking to myself, "Great, we're back to stage one from Monday." So, I call again, and they try to have my troubleshoot my phone using the same "troubleshooting solutions" from Monday. Nothing works on customer service, they send me to technical support, and then they forward my call to Apple. I get on the phone with Apple and they said, "Well, if the phone worked before, it's not an issue with the phone. It's a carrier issue. I suggest you ask Boost Mobile to give you a new SIM card because that may be the problem." I get off the phone with Apple and I call Boost Mobile (again it takes roughly 2-3 minutes of button pressing until you can wait for a minute or two to get to their representative. Without that little loophole I discovered on Google, I would've been completely lost because it's absolutely impossible to directly speak to a representative at Boost Mobile.)
I get on the phone with Boost Mobile and I simply tell them what Apple said: I need a new SIM card. I ask them politely: May I please have a SIM card because Apple has determined the SIM card may be faulty. The customer service rep has me try the same troubleshooting solutions that I tried and I just kept saying, "Listen, I already tried the troubleshooting. May I please just have a new SIM card shipped to my house?" The representative tells me it is out of her power and directs me to technical support who tries to have my troubleshoot the phone with the same troubleshooting solutions. At this point, I'm a tad annoyed. I've spent roughly 8 hours of my life talking to Boost Mobile. This was on Wednesday. I said again, "Listen, troubleshooting isn't working and the manufacturer of the phone has determined that a new SIM card is required: may I please have a new SIM card?" The representative tells me of course let me send you to a different department. He forwards to my call to Apple. Now, I'm livid and I decided to hell with Boost Mobile, I'm switching carriers. I contact Verizon Wireless and they said we just have to send you a SIM card because our SIM cards are different from Boost Mobile's. You should get your SIM card on Friday, May 15th.
Lo and behold, the SIM card arrives on Friday, May 15th. I switch out the Boost Mobile SIM card and put in my Verizon SIM card. I call up Verizon to activate my phone and they tell me, "Unfortunately, we cannot activate your Sim card because your previous carrier has locked the device so you need to have them unlock the device." Oh great. I have to call Boost Mobile again.
I call Boost Mobile and again I'm sent to customer service, then technical support, and from technical support I say screw it let me talk to your direct supervisor. The supervisor is unavailable but he can call you back in 15 minutes. 15 minutes pass: nothing. 30 minutes: nothing. An hour passes by and I call Boost Mobile again in which I'm directed from customer service to technical support. Let me make a note during this story: Boost Mobile doesn't keep case IDs for previous calls. So each time I called, I had to explain my situation every single time. Finally, I tell technical support that I am not waiting for a phone call back and that I need to speak to a supervisor immediately to unlock my phone.
I get on the phone with the supervisor and she's very short with me because I told her I'm switching to Verizon. She tells me it will take 3-5 business days to unlock my phone. I told her that's absolutely ridiculous why should it take 3-5 business days to unlock a phone? She tells me they have a lot of cases and that it will take 3-5 business days but she will try to have it unlocked by two business days. I grudgingly accept and what's this? They give me a case number? I was shocked because it only took a dozen phone calls (at least) to finally have them make a case for me.
Yesterday, Saturday, May 16th, it's a beautiful day and I go outside with my phone (it still receives email and I can send text messages. By the way, at this time now I can't receive from users that don't have iPhones. Essentially, my phone is a super fancy iPod). And I get an email from Sprint (Boost Mobile's family company) and in the email it informs me that they are unable to unlock my phone because my phone, you know the newest iPhone that was released on April 27th of this year, hasn't been on my Boost Mobile account for 365 days. You see, Boost Mobile has a policy that states they can only unlock phones that have been on your account for ONE YEAR.
I call Boost Mobile and by this time I'm livid. I talk to technical support and they offer their apologies (always apologies but never solutions) and tell me: yes, you will not be able to unlock your phone, your brand new phone that has been out for less than a month, for one year. However, let me see what we can do. Perhaps there is a way around this and we can unlock your phone. 4 hours later, I'm told the same thing: yeah, we can't unlock your phone for one year. So, I tell them: I don't want the phone that I bought from you. What's the point of having a phone if I can't unlock it for A YEAR. They send me to manufacturing and at this point I just say, "Listen, I have all of the original packaging, the headphones, the charger, please just send me a prepaid label so I can send you your product back and receive my money." That would be too easy for Boost Mobile. "Sorry sir, we cannot do that. You need to go to UPS and pay for a prepaid label to send back to us. Track that shipment and when you see that it arrives at our destination, please call us so we can process your refund."
So, today, Sunday, May 17th, I have to go to my local UPS store, pay for a prepaid label, and ship Boost Mobile's phone back to them. In the upcoming days, I have to track that shipment and then call them again to make sure they receive it so I can get my refund. Oh, fun fact: I read on their website that it can take up to EIGHT WEEKS to refund my money.
How is this criminal company still in business? My story is not yet finished. But, I will tell you one thing: I suggest no one ever, EVER deals with Boost Mobile. They are the WORST company on Earth.

Sprint personnel lied about issuing a credit on three different occasions. On each occasion, they stated that the credit was approved, and that the balance would be returned within 5-7 business days. No credit was issued. After over month of calling and escalating, I was then informed that my request for refund had been declined and I had to return to the retail store location if I wanted a refund for merchandise that was not received. Regulation B requires that consumers receive a requested credit balance within 7 days. I understand that this rule applies to banks and lenders, but cell phone companies also act as a form of credit provider and should be held to a similar standard. Sprint should be held accountable for misleading consumers. Sprint won't acknowledge any wrong doing. Consumers must be made aware of their unethical and inappropriate business processes.

So we got a great big FU from sprint today. My partner called on a Friday wanting the $35 Kickstarter plan. He was asked a bunch of half$ questions. Do you know this person? Have you ever lived at this address or that address. And well since it was almost half his lifetime ago he forgot an address he lived at. So the person on the phone(Who might I add had such an accent, it was hard to even understand him) says hold on. He’s on hold for a while. The representative comes back and after an hour ofbjumping through hoops. The guy comes back and says no. He tells him, he needs to go to a store. Which is hilarious considering we are dealing with Covid-19. So he sets up the appointment for Monday5/4@3pm. We drive 30 plus minutes away, cause it was the only store open. We get there and they guys greet us at the door with a big nope. He’s says we are only doing phone repairs. We tell the guy we spoke with a representative from Sprint on Friday. The representative made the appointment for us today on Monday5/4 @3 PM. We even confirmed it online before went. He finally says OK hold on and gets a tablet, takes my partners information. Tells him he will have to go inside and talk to somebody on the phone to confirm some information. We brought his drivers license,Social Security card and copy of his birth certificate. They still say no you have to wait 60 days, because he forgot living at an address from almost 20 plus years ago. WTF Sprint way to lose customers. I will be sure to inform anyone I speak to about sprint and their treatment of potential customers.

Boost is has the worst service, I always get lost due to poor service when using my GPS*** no matter were i'm located. I lose internet at least 3 or 4 times a day even when I have 4G, the internet still do not connect. I just never work!!
The other day a friend who also has boost internet will not work at my house(there phone had 4G), but would not connect, but my internet for my boost did. Not sure how they are still in business. And I have also talk to them over a dozen time and they do not help.

On the first day with new phone ..had horrible service..took 6 attempts to get them to cancel my sevice after the 2nd day of having it..THEN!! they attacked my credit score..they were rude ,supervisor laughed at me ,contacted a lawyer,and submitted the transcripts of sprint and myselfs communication via computer(Gut told me to request a transcript while online with them)..have never felt so violated and ripped off, and helpless in my life..lost 80 points on my credit score, and after 6 months of contestin" their false derrogatory remarks on my credit score,,I won , and my score went up 40 points..this seems like these companies are working with experion or something ..If I could give a negative 1000 stars I would . I hope that no one else has to pick up the pieces like I did over 48 hours of crappy service...Please dont let them keep doing this to poor people with children.

If I could leave zero stars, I would. We are in the middle of a pandemic where we are forced to stay home and use the internet to socialize, and Sprint is taking this opportunity to give people bad internet and service because people are trapped with them, having to pay off contracts. I should not be paying about 150 a month, just to deal with bad service! I want a refund, and my phone paid off for this blatant disrespect.