St Louis Post-Dispatch

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @post-dispatch.com Refund for the full Amount paid of $is being processed todayIt will appear on their credit card within hours

The refund was processed today for and they should receive in 2-weeks We apologize for the delay

Complaint: [redacted] I am rejecting this response because: There is some problem with the Customer Service department with the Post DispatchFirst of all, weeks' credits were never issued by the PostPlease have the Post provide proof that this is soSecond, their Customer Service reps flat out refused to offer any type of resolutionThird, I still have not received any replacement newspapers, and the Post continues to bill me for papers which have not been delivered Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this is the same response they have offered me on the numerous occasions I had problemsI can only hope they improve, and thus have no choice but to accept the "resolution" as satisfactory to me Sincerely, [redacted] ***

Contact Name and Title: [redacted] Helfrich Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @post-dispatch.com Mr [redacted] will be receiving a check in the next couple of weeks for the full $payment he made

They are already on a very low rate of $a weekI have given them a credit for weeks of delivery for their delivery issues

Initial Business Response / [redacted] (1000, 7, 2016/02/04) */ We have talked to MR [redacted] and have given weeks of credit for the missed papers

I have asked that the customers phone number be removed from all calling files and put on our do not call list

Her subscription has been stopped and a refund in the amount of will be processed back to her card within business days

Complaint: [redacted] I am rejecting this response because: This is not an acceptable answer I would like to know WHY after years of service, they suddenly can't find a way to deliver a newspaper to my front door I've seen the Post in neighbors yards, therefore I know there is a delivery person in the neighborhoodI would gladly resume delivery if they tell me why this was occurring and find a resolution Sincerely, [redacted] ***

Our system is set up to collect one month of the agreed upon amount if the account does not have one full month at the time automatic payment the system takes the agreed upon payment Your account for whatever reason has been behind for the last years We do not contact customers about this due to your continued payments being made You were not charged for papers that you did not receive I have however refunded the last payment made of you should receive the refund within weeks

Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @post-dispatch.com This customer is on a Discounted package that includes the digitalWe do have a print only package availableIf she wants more information she can call me at XXX-XXX-XXXX

Yes you are set up on monthly payments of for months

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We are submitting a refund requestCustomer should receive within the next weeks

The explanation for this is printed on page Aof our paper

We apologize for the inconsistent delivery We are working with the carrier to resolve these issues A credit for an additional week of delivery has been applied to the subscribers account in addition of any other already applied credits for any inconvenience that was experienced Please advise if additional information is needed

Mr [redacted] received bills and did not pay the amount due.11/1/thru 1/30/the bill totaled we received 53.461/16/thru 4/15/the bill totaled we received 53.464/3/thru 7/2/the bill totaled we received He did not pay what the bill totaled and that has resulted in him thinking we have charged him overlapping days

We have notified the delivery company of this delivery issue The customer will also be placed on our Hot list and will be checked every day

We notified the distributor and we have not heard from this customer about any miss deliveries since 6/16/