St Louis Post-Dispatch

It looks like she has been given credit for missed deliveriesWe have contacted the distributor to this delivery issue

We have had a price increase which caused your billing amount to be higher. We have changed your rate back to what you were previously paying

Initial Business Response /* (1000, 5, 2015/11/13) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@post-dispatch.com
We have talked to our delivery company and they have put into place a procedure that they will get their paper deliveredThey have
received credits for their missed deliveries
Initial Consumer Rebuttal /* (3000, 7, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've heard this numerous times before and it still occursIn fact, we NEVER received our paper the day that I filed this complaint even after I called them a second time that morning stating that we still hadn't gotten the paperThe customer service rep TOLD ME that after I called them the first time that morning, their delivery person left with our paper at 7:28am to deliver it to usWE NEVER RECEIVED IT NOR DID WE GET A CREDITWE will NOT subscribe to the Post again after this subscription expires

This has been escalated to the Distributor to talk to the carrier about delivery. This complaint as also been sent to the Manager for all Distribution in St Louis about redelivery not being done

This customer is on one of our discounted rate packages. THe digital is included in the discounted rate.We do have a print only option but it is quite a bit higher in price

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However,
we would like to speak with the Post-Dispatch representative responding to this complaint telephonically Please have them provide us with their direct business phone number in response to this complaint. Sincerely and Thanks,*** & *** ***

I have processed $refund. He should receive with in 2-weeks

Initial Business Response /* (1000, 5, 2015/11/13) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@post-dispatch.com
I have called and talked to Ms *** on 11/12/
Initial Consumer Rebuttal /* (3000, 8, 2015/11/16) */
Since speaking with *** I
have still not received the paperI have called her repeatedly and she has not called me back once since that phone call

Complaint: ***
I am rejecting this response because: I contacted the business each day paper was not delivered. I feel I should receive credit for days paper
was not delivered, and I also feel it would better to understand the reasons why the carrier did not deliver the paper to my home when I have had a valid subscription for well over months
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/12/18) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@post-dispatch.com
This account has had weeks added to her current subscriptionWe extended their subscription when this happensThey can tell by
looking at their previous stop date and the new start date of their next billing cycle to see the extension

Complaint: ***
I am rejecting this response because: Every time I write to the Post Dispatch they say they have given me "credit" for the missed papers but it doesn't
mean they will remove the amount from the billI guess it means when you finally get fed up and cancel, they will deliver papers without cost? I doubt that, we can't get them to deliver the ones we paid forWe have missed more papers since Octwhen I first wrote to the Revdex.comI just would like the newspaper delivered every day like we agreed
Sincerely,
*** ***

We will start the refund process today. Customer should receive a check within weeks

We have given them credit for weeks of papers for their missed TV weekly delivery. We have not heard from the customer since 1/24/17. We assume delivery has been corrected

We will work with the delivery team to correct this delivery. We have extended the customers account for a week

We have no problem restarting the paper to her address as long as she understands that the carrier will not deliver to her porch. We will contact her and restart

We have been told by the Distribution company that delivers your papers that they are working on getting a new carrier for this routeWe have extended our subscription for the dates missed

Initial Business Response /* (1000, 8, 2015/11/13) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@post-dispatch.com
Ms*** has been changed to receive a statement of her account and dateson 9/2/her account was credited $That is
weeks of deliveryPlease see attachment

He has been put on our Do Not Deliver list and the carrier has been talked to

Complaint: ***
I am rejecting this response because: I want confirmation that I will get the pricing I signed up for and was confirmed back to me from Post on 12/26/17. weeks day $one time and $one time set up totaling $110.73.
Sincerely,
*** ***

We gave him the refund
of the money on their account. THey did receive the paper thru July 2nd. That is the 1st complaint entered into our system$was received and posted 2/26/17 which you received papers for month totaling = was owed The amount sent to you was what was left on your account with credits for missed papers. The amount of $is owed to you and we will send a check for that amount