St Louis Post-Dispatch

We have notified the delivery company and Distributer that contracts with the carrier about this delivery coampl;int We have added a week of delivery onto his account

We have contacted the carrier and distributor and delivery will resume on 6/4/ We have given the customer enough money on their account to give them months of delivery on us

Initial Business Response / [redacted] (1000, 10, 2015/07/10) */ We have given MTR [redacted] weeks of delivery for all his delivery issuesAlso we rec'd a note from Mr [redacted] Thanking us for the early delivery on 7/6/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive a newspaper on Saturday but I then did not receive a newspaper on Monday, 10/ I will give the StLouis Post-Dispatch and its carrier service another chance to make my home delivery correct Sincerely, [redacted]

We have put the money paid for the non - delivery back on her account. We did not hear from her this weekend. We assume she had delivery.

01/31/2018: Mediator send consumer email requesting update.02/05/2018: Mediator send consumer email requesting update

We have talked to the distribution company about the paper starting back up We will follow up

When your subscription is extended money is put on your account so if you stopped tomorrow all the money put on your account would be included in the refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @post-dispatch.com Mr [redacted] was refunded $on 12/14/which included his missed deliveries totaling $He will receive a check in a couple of weeks When we received is payment of $he was in the rears totaling We feel that we was refunded for the amount since his payment in September

The refund of $13.42 was put back on the customers card ending in [redacted] on 7/30/16. The distribution company has been notified of this stop and customers complaint.

Initial Business Response / [redacted] (1000, 8, 2015/11/13) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @post-dispatch.com We have extended his subscription for $he has paid for papers minus the credits totaling $already given himPlease see attached document Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/12/09) */ Since this complaint has been filed, I did not receive my newspaper again yesterday or todayStarting October 28, it stopped for days in a row, until yesterday, when it stopped againEven in those days, I never got a reason as to why this why it was happening or how they are going to prevent this in the future, all I got was a credit back to my accountI want answers and I don't want this to happen again Final Business Response / [redacted] (4000, 18, 2015/12/18) */ We have a new Delivery Company and we know that they are struggling with deliveryWe are confident that the delivery issues will get resolvedWe have not heard from Mr [redacted] since 12/9/So we assume his delivery has gotten better

We apologize, there was no reason why the order was not honored due to you upgrading service I have put one month of payment onto your account $ Your days subscription will should start 1/10/and a bill will be sent to you within the next weeksYou can pay it by check or credit card You can reach me at [redacted] .Thank you for subscribing to the Post-Dis***ch.***

Our records show that the customer has only called us twice once on 6/7 and once on 6/25/2016. Both times it is noted that he has been rude and hung up on the customer service reps. We have given this customer 2 weeks of credit for the 2 times he has called in. His current... expiration date is 5/30/16. The expiration date is now 6/13/16.

We have stopped her account and have refunded the She should receive a check within weeks

We have contacted the Distributor and carrier about this delivering problem. But they have not called in a miss since 7/17/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/12/09) */
Ms *** filed a complaint with her Credit card company and the money was sent back to her card thru them

Once Again!!! We DID NOT get our Saturday paper!! This is the 11th time in the past year that this has happened!! We complained last month with the Revdex.com against the Post DispatchWe received no response and the problem continues!!!

The desire result was to have the paper delivered on time/everyday and unfortunately since this complaint has been filed the subscriber has terminated their service on 02/17/