St Louis Post-Dispatch

Customers account has been stopped and a refund of $should appear on their card statement within business hours.re

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to meI also appreciate not only the initial personal contact by managing staff, but also the follcorrespondence to insure my satisfaction. Thank you. I've had no problems since the aforementioned correspondence
Sincerely,
*** ***

We have extended their subscription by weeks for their delivery issues. We have alerted the Distributor and the VP of the distribution company of these delivery issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Since the original filing the subscriber has canceled their subscription 03/02/At this point in time there are no additional action steps we can take to resolve the time the paper is delivered, if the subscriber is not currentPlease advise if additional information is required

We have notified the Distributor and carrier

We are having some delivery issues with this route and are working with the Distributor and delivery team to correct itWe have extended their account one week for the missed papers that they have called us about this month. IF there are more they can contact us and we will be happy to help them

As of Monday 11/20/there will be a new carrier on the route and all delivery issues should be resolved. We have given the customer weeks credit for this missed deliveries

Initial Business Response /* (1000, 8, 2015/11/13) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@post-dispatch.com
They seem to still have delivery problems
I have called them and left a message with my phone number to contact me
Initial
Consumer Rebuttal /* (3000, 10, 2015/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not spoken with anyone from the post-dispatch., there was a message left, but not on the telephone number that I provided for contactSince I made the original complaint, I have received the newspaper on the correct day one timeAs the response to my complaint states: "They still seem to have delivery problems"YES, I STILL HAVE DELIVERY PROBLEMSThis issue is NOT resolved, This case is NOT resolved, and is should NOT be closed as resolvedI STILL AM NOT RECEIVING THE NEWSPAPER AND I STILL HAVE NOT SPOKEN WITH A REPRESENTATIVE OF THE STLOUIS POST-DISPATCH

We contacted the customer and they received the paper at 5:am Tuesday The carrier was told t deliver to them every day and to have their route delivered on time

Initial Business Response /* (1000, 5, 2015/04/09) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@post-dispatch.com
We have refunded MR *** He notified us on 4/7/

Ms***, is on a discounted price which includes the digital. The customer can go to page Aof the paper and it will explain the billing

Initial Business Response /* (1000, 5, 2015/11/13) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@post-dispatch.com
I have left a message with Mr *** to call me about his delivery
Initial Consumer Rebuttal /* (2000, 7, 2015/11/14) */
(The
consumer indicated he/she ACCEPTED the response from the business.)

We have spoken to the Distributor and they have said that the carrier has been warned about this delivery problem. They are making every effort to deliver the paper

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/12/09) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@post-dispatch.com
In October we started a new delivery serviceWe are aware of delivery issues in her areaWe have put her address on the hot list
for them to get their paper deliveredWe have given them credit for each Sunday they have called inI will re
Initial Consumer Rebuttal /* (3000, 9, 2015/12/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response by business was not completeI will re???? I will re? what? Refund completely? Reply to customer? Resend papers until received? Please finish Re?sponse before hitting send
Final Business Response /* (4000, 12, 2015/12/18) */
Sorry for the unfinished answerI need to know if you have received the paper since this request and if you want a full refund we will be happy to do that also

Our distributor has called and talk to MR *** trying to see what the delivery issue isSee below the messages I received from the distributor.Monday 6/20/@ 2.05pmJust spoke with *** again and leaving with toll guard is NOT ok so im going to look and see how many papers are delivered to
this building to see if someone stopped but they are still walking away with a paperWe know carrier is delivering and Mr*** stated that Fox did get their paperMonday 6/20/@ pmI talked to *** *** he said that we can just throw the papers at the door, I told him that that's what we are doing, and around the time that the carrier comes through thereThere is no way for us to leave papers at a guard desk the closest thing to that would be the guard toll booth the guard at the toll booth does not work for their company so I'm not sure if that will work but I called him back and left a message to let me know if that's okay with him that we leave the papers at the toll booth

Complaint:
I am rejecting this response because: The system did not send a paper bill as told by *** July at 9:
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/11/13) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@post-dispatch.com
Mr*** has called in times in a yearWe will call him and talk to him about his delivery issues

Complaint: ***
I am rejecting this response because: nothing has been done, and we still have not received a paperWe want our paper and this matter is not resolved
Sincerely,
*** ***