St Louis Post-Dispatch

Initial Business Response /* (1000, 12, 2015/11/16) */
I have spoken to Ms *** on 10/16/and all was good at that time

Initial Business Response /* (1000, 7, 2016/01/05) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@pos-dispatch.com
We have Contracted with a new Delivery serviceSince then there have been delivery problems in certain areas or routesShe has
called in times and an adjustment to her account for these missed papers have been added

Complaint: ***
I am rejecting this response because: I need additional assurances that the delivery of the SAVE NOW newspaper, or
any other Post-Dispatch or Suburban Journal publication, will permanently cease. The response they gave for this complaint is the same response (almost verbatim) I received from them on FOUR previous occasions, only to have to the SAVE NOW newspaper delivered to our property again. The same old will not suffice. The newspaper's publisher needs to provide written assurance that delivery of the newspaper will not occur at any point from now on and make a sincere effort to ensure that is the case. The proof that they can control the newspaper's distribution has not been shown, it would be appreciated if they would truly follow up on their words
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** However, I am dissatisfied that I was never contacted by email or by phone (even after leaving a message)Not the best customer service (stars)

We apologize customer should receive a full refund within weeks

Complaint: ***
I am rejecting this response because: I was sold a " month " subscription to the Post paper. The seller did not tell me that
it may be less than months or that I should read a disclaimer in the paper. The paper was sold as months for $207.00. Also the Post did not address their claim that I owed for one months service. I find it hard to believe that I would be behind in payment as they had my credit card number and they were taking payments monthly before the month subscription. The subscription was cancelled after I was made aware that I would not receive the last weeks of the subscription. I can not do business with a company that will not live up to a prior agreement. I was a customer for years and have never been treated like this. It was a take it or leave it ultimatum.
Sincerely,
*** ***

We have put a $credit for the bought papers that have not been credited yet. They are schedules to be automatically deducted on the 18th of every month. They were not charged for November 18th and they will not be charged on Dec 18thThat is months of papers that they will not
have to pay for. Their next payment will be on the 18th of January Since they are on the monthly payment plan there is not a statement or invoice generated

The regular carrier had a medical issue this week and has been unable to deliver the paper so a substitute carrier has been trying to deliver the paperWe are trying to find them some help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did offer the option of dependable delivery but I'll take what I can get
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
This is only a partial responseI have missed papers, been unable to read papers or last week's ad supplements, was refused a supervisor when asked on both June and June 26, and it appears that the Post's Customer Service records are incomplete in that it appears as though they have conveniently forgotten about some conversations, or have chosen not to record thoseOne additional week credit is in order
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as we receive our paper every weekend
Sincerely,
*** ***

There is a notice on page Aof the paper that explains this

We have written off the balance and have restarted their account for the week subscription totaling $82.99. If the customer still wants to be on a reoccurring charge instead of a bill please have them contact me directly to set that up for them. *** *** Customer
Service Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/12/18) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXXX-XXXX
Contact Email: ***@post-dispatch.com
His address has been added to our do not solicit list
Initial Consumer Rebuttal /* (3000, 12, 2016/01/12) */
Once again them
promising to remove me from their mailing list has accomplished absolutely nothingYesterday I received another StLouis Post -Dispatch m Maximum savings opportunityNow what?

Initial Business Response /* (1000, 7, 2016/03/02) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@post-dispatch.com
We have not heard back from them since 2/11/I have called and left them a message

Initial Business Response /* (1000, 6, 2015/09/03) */
Contact Name and Title: *** ***
Contact Phone: Customer Service Man
Contact Email: ***@post-dispatch.com
The request for a full refund was put into our system todayIt may take a few days before they will see it on their card
statement

We apologize and have started the refund process, they should receive a check from *** *** *** in the amount of $within 2-weeks

We need the address that the paper is delivered to, we do not deliver to PO boxes unless this is a mail subscription

Initial Business Response /* (1000, 5, 2015/04/02) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sbcglobal.net
It takes a while to research an address to see if it is deliverableThe refund for $was done on 3/29/It has to go through our
corporate office and a check is sent from Davenport Iowa
Once the refund is sent to them it usually only takes weeksI have also notified our Kiosk managerWe apologize for the inconvenience