St Louis Post-Dispatch

Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] @post-dispatch.com We have notified the Distributor of his delivery issues and are working with them to get this delivery taken care ofThe customer can contact me if this continues

Initial Business Response / [redacted] (1000, 6, 2015/07/31) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @post-dispatch.com We have processed the refund, we are going to request the add'l refunded alsoShe will have the whole amount after this check is received in about weeks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We are sending vouchers for him to pick what gift card he wants to receive He then needs to mail them in and they will send the gift card he chooses backt o him

Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @post-dispatch.com We apologize, we have refunded to her, the balance due to her is We will process this alsoWe have removed her from our promotions Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We have put thru a credit card refund of the 28.78, she should see it within business hours The new monthly rate is

We escalated this to the delivery service and they will be going by this address to check to make sure paper is stopped

They have been a subscriber since March Customers need to call and cancel to stop receiving the paperSince the customer has not received the paper in the past months we will refund him the amount of $which is what was chargedHis account has been stopped

We have put a refund of back on her card on 8/4/

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @post-dispatch.com A refund in the amount of was processed today 12/18/He should see it on this statement within business hours

Complaint: [redacted] I am rejecting this response because:They are charging me an additional $for nine weeks to read the paper onlineI do not want to be charged to read the paper online, because I do not have online access Sincerely, [redacted]

The Distributor has talked to the carrier about their concerns

Ms [redacted] lives on a route that we do not currently have a regular carrier on, there are multiple people delivering which is causing customers to be missed We are working with the delivery company on a resolution to the problemWe have added the money onto her account with us to cover the cost of the papers not delivered [redacted]

We contract delivery with a Distribution Company and do not have contact with the carrier or the Manager of that carrier except by email We were aware of the issue and that the company is working on a resolutionThey only way we know that it has not been fixed is if the customers contact usAs of today 8/4/we have not heard from Ms [redacted] since July 31st She can contact customer service to report a missed delivery [redacted] Otherwise we assume the delivery issue has been corrected

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @post-dispatch.com Ms [redacted] account has been adjusted and she does not have a balance due and she did receive papers until 7/12/

Complaint: [redacted] I am rejecting this response because: we have been paying for the Post-Dispatch newspaper delivery but have not received it but one or two times in the past months I have called numerous times and they said they would report the problem to the carrier but we still have not received the paper We always had it delivered to the driveway a and never once mentioned having it delivered to the porch we do not know what they are talking aboutWe paid for the paper up to late April but only had it delivered twice in the past months Know one has ever contacted me about the problem or explained what is going on Sincerely, [redacted]

When we say we are crediting their accountwe are actually adding money onto their account with us which extends their expiration date If the customer would stop delivery before they would expire they would receive the credits that we have put on their account in their refund

Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @post-disptach.com We have talked to Ms [redacted] and assured her that we would get the paper delivered to her and verify delivery this Sunday. She has been... credited back to her original payment.

We apologize for the delay, not sure what happened to the refund request, but I started the procedure today and you should receive it within weeks

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @post-dispatch.com We have tried to contact them and were hung up onI have forwarded this to the distributor to resolve Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since I made the complaint the paper has been properly delivered on the two Sundays that have elapsedIf that performance continues it is a satisfactory solution However, I take great exception to the allegation "We have tried to contact them and were hung up on." The phone number listed in the complaint is a landline connected to an answering machineI only answer it when it is an immediate family member or close friendAll other calls go to the recorderThere were no messages from the StLouis Post Dispatch since the complaint was made The allegation is a misstatement of fact, which again, in my mind, raises questions of integrityThere is no point in belaboring this right nowIf the performance is satisfactory I will be satisfiedIf performance fail I will make another complaint