Initial Business Response /* (1000, 5, 2015/11/13) */
I requested a full refund of $be refunded to the credit card on file as soon as possibleThat refund should be done by early the week of 11/16/I am sorry for the delay
Initial Consumer Rebuttal /* (3000, 7, 2015/11/21) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
No refund as of 11/21/You've now had my my $for monthsInterest should start kicking in soon
Final Consumer Response /* (3000, 20, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still no refund as of 1/7/
Spoke to a manager on 1/2/that "would contact accounting and get right back to me." I've heard that before!
Funny thing is, I did like the Pioneer PressGood writers, good paperMost likely would have stayed with some sort of subscriptionJust didn't want the auto renewal optionBut now, after this debacle and run around - waiting till very last possible moment to respond to Revdex.com everytime, the unfulfilled promises to get back to me, and with holding my $refund for months- I doubt I will ever subscribe to, nor purchase the Pioneer Press again for home or work
Final Business Response /* (1000, 18, 2016/01/07) */
I will investigate where this refund isComments on the account state it was processed on 12/10/I will get this sent out ASAP
Initial Business Response /* (1000, 8, 2015/07/22) */
I apologize for the missing newspapersWe changed our distribution service the beginning of June and have experienced several challenges due to this changeThings are improving but it's proven to be a slow processThe last payment of
$paid you from March 30-June 19, because of the missing papers the adjusted expire date was July 11, I see that the account has been cancelled as of July I am sorry for our loss and when things improve we will reach out to you
Initial Consumer Rebuttal /* (3000, 10, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not so much that I don't accept their response as I did cancel the paper in frustration, so I made my own solutionThey lost a customer of over years
I apologize for the newspaper delivery & billing. The delivery has been stopped, the balance deleted and a note put on the address that no future starts are to be accepted. I will be investigating the cause of the erroneous start
Initial Business Response /* (1000, 13, 2015/10/07) */
I am sorry for the missing newspapersI see that in September 23, you paid for weeks of service at a rate of $During this past year credit in the amount of $was issued to you for missing papersI can also see that
there were holiday charges added to your account at the Sunday rate totaling $As a courtesy I will add an additional weeks of service to your accountI don't see any missed papers since September so I am assuming that your service has show improvementThanks for reading the PP
Initial Consumer Rebuttal /* (3000, 15, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The offer is unreasonable low and unfair to usPlease read the attached document for the complete story
The Pioneer Press essentially owes us $by their own admissionThis is a PDF formatted document
Final Business Response /* (1000, 21, 2015/12/08) */
I only show missing paper complaints in our systemThat being said, someone at the PP agreed that it was therefore I will honor the request for additional time on your subscriptionYour current expiration date is October 2, and I have extended it to January 2,
Final Consumer Response /* (2000, 23, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the Pioneer Press offer to extend our subscription through January 2, at NO COST TO US
Starting January 3, we want our subscription cancelled--That is, we do not want the January 3,paperWe do not wish to continue to receive the Pioneer Press on/after this date
Although we have not missed any papers recently, the Sunday paper has been coming very late in the morningToo late when we want to shop the deals
I apologize for any confusion with a newspaper subscription Our records don't show any active subscription at this address (*** *** ***) The last activity shown was a sample start back in September of but that would not have producted an invoice Perhaps the address
is incorrect There is nothing active and nothing owed at this address
I am rejecting this response because:
We do not see this Important message" , fine give us weeks of vacation and extend our subscription from May 7th to May 21, That credit for vacation is what your Great customer Service Representative said!
Initial Business Response /* (1000, 8, 2015/06/19) */
A hand refund in the amount of $was mailed on June 11, When the account was stopped the CSR failed to flag it for a refund at that time as they should haveI apologize for the delay
Initial Consumer Rebuttal /* (3000, 14,
2015/07/16) */
*** See Attached ***
Final Business Response /* (4000, 16, 2015/07/24) */
Upon further investigation, the check that was sent on June was fraudulently cashed by someone other than yourselfWe have a new check being prepared today
If you have questions please feel free to contact me, Sharon, ***
Final Consumer Response /* (2000, 18, 2015/08/03) */
Initial Business Response /* (1000, 5, 2015/04/29) */
Our records indicate that a refund in the amount of $was sent out last week, 4/23/Please let me know if further assistance is needed
Initial Consumer Rebuttal /* (3000, 7, 2015/04/30) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
I was told the refund would be $
Final Business Response /* (4000, 9, 2015/05/07) */
I apologize that the entire credit was not on the account to be refundedI will sent $in the mail to total $
A subscription at this address started in November of and stopped in January of by a telemarketer The amount owed has been written off, there is nothing owed on the account I apologize for the confusion and would like to know as soon as possible if another paper is
delivered
This is an error on our part I will change the rate back to the $62.40/week rate and honor the subscription for the year ending October of I do apologize
Initial Business Response /* (1000, 9, 2016/01/07) */
I apologize for the poor serviceA refund will be processed the week of 1/11/
Initial Consumer Rebuttal /* (3000, 17, 2016/01/25) */
***Document Attached***
Here is a copy of the $refund check that I receivedIt was suppose to be
for the full amount of $
Final Consumer Response /* (3000, 23, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It appears now that the Pioneer Press is trying to give statementsThere was not an active account when I re-subscribed to the Pioneer Press around 10/31/
I did have a subscription mid summer of (through Groupon), but due to poor service I canceled my subscriptionI was issued a check for $25.50, invoice date 8/26/2015, invoice number ***, check number ***, vendor number ***, check date 8/27/
In October 2015, a sales person at the Cub's kiosk convinced me that service had improved at the Pioneer Press and that I should try it againI told him of my past issues with the Pioneer Press and he knew about my previous subscriptionHe made no mention of any issues of getting a new subscription
The salesperson did not give me any gift cardIf so that should have been noted on my receipt, which it wasn'tThere is clearly a field to note if a gift card was given, on the receiptI have already submitted this receipt to the Pioneer Press via fax on 11/2/and through the Revdex.comI am still owed $and now it has been over weeks since I canceled my subscription and the Pioneer Press still hasn't given me a full refund
Final Business Response /* (4000, 25, 2016/02/19) */
Our records indicate that a $for Cub foods was given to you at the time of sale at CubAs you state that this is not the case, I will refund the balance of the $paid
I apologize for the confusion with your newspaper accounts I changed the names on both accounts to *** *** The old balance of $has been written off, nothing owed on that account I cannot find a stop notification associated with account *** prior to 12/23/
The $payment covered papers received from 10/30/to the stop date of 12/23/(weeks of papers), did you receive these? We do get communications from our payment center in Colorado but there is always a delay I will credit your account for this last payment and issue a refund
I am sorry for any frustration caused by our billing and customer service The account is closed and there is nothing owed We do have special editions throughout the year and these will reduce the paid through date unless you opt out and you can do that at any time.Again I
am sorry for the frustration you experienced
Initial Business Response /* (1000, 5, 2015/07/02) */
I have honored your request to delete the balance due on this account, you will receive no further billings
I apologize for the confusion
Initial Consumer Rebuttal /* (2000, 7, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
The address has been recorded as a "NO START" address moving forward. I apologize for the confusion
Initial Business Response /* (1000, 5, 2015/11/13) */
I requested a full refund of $be refunded to the credit card on file as soon as possibleThat refund should be done by early the week of 11/16/I am sorry for the delay
Initial Consumer Rebuttal /* (3000, 7, 2015/11/21) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
No refund as of 11/21/You've now had my my $for monthsInterest should start kicking in soon
Final Consumer Response /* (3000, 20, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still no refund as of 1/7/
Spoke to a manager on 1/2/that "would contact accounting and get right back to me." I've heard that before!
Funny thing is, I did like the Pioneer PressGood writers, good paperMost likely would have stayed with some sort of subscriptionJust didn't want the auto renewal optionBut now, after this debacle and run around - waiting till very last possible moment to respond to Revdex.com everytime, the unfulfilled promises to get back to me, and with holding my $refund for months- I doubt I will ever subscribe to, nor purchase the Pioneer Press again for home or work
Final Business Response /* (1000, 18, 2016/01/07) */
I will investigate where this refund isComments on the account state it was processed on 12/10/I will get this sent out ASAP
I am sorry for the confusion with your subscription I will investigate what happened with the account and delete the balance due
Initial Business Response /* (1000, 8, 2015/07/22) */
I apologize for the missing newspapersWe changed our distribution service the beginning of June and have experienced several challenges due to this changeThings are improving but it's proven to be a slow processThe last payment of
$paid you from March 30-June 19, because of the missing papers the adjusted expire date was July 11, I see that the account has been cancelled as of July I am sorry for our loss and when things improve we will reach out to you
Initial Consumer Rebuttal /* (3000, 10, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not so much that I don't accept their response as I did cancel the paper in frustration, so I made my own solutionThey lost a customer of over years
I apologize for the newspaper delivery & billing. The delivery has been stopped, the balance deleted and a note put on the address that no future starts are to be accepted. I will be investigating the cause of the erroneous start
Initial Business Response /* (1000, 13, 2015/10/07) */
I am sorry for the missing newspapersI see that in September 23, you paid for weeks of service at a rate of $During this past year credit in the amount of $was issued to you for missing papersI can also see that
there were holiday charges added to your account at the Sunday rate totaling $As a courtesy I will add an additional weeks of service to your accountI don't see any missed papers since September so I am assuming that your service has show improvementThanks for reading the PP
Initial Consumer Rebuttal /* (3000, 15, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The offer is unreasonable low and unfair to usPlease read the attached document for the complete story
The Pioneer Press essentially owes us $by their own admissionThis is a PDF formatted document
Final Business Response /* (1000, 21, 2015/12/08) */
I only show missing paper complaints in our systemThat being said, someone at the PP agreed that it was therefore I will honor the request for additional time on your subscriptionYour current expiration date is October 2, and I have extended it to January 2,
Final Consumer Response /* (2000, 23, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the Pioneer Press offer to extend our subscription through January 2, at NO COST TO US
Starting January 3, we want our subscription cancelled--That is, we do not want the January 3,paperWe do not wish to continue to receive the Pioneer Press on/after this date
Although we have not missed any papers recently, the Sunday paper has been coming very late in the morningToo late when we want to shop the deals
I apologize for any confusion with a newspaper subscription Our records don't show any active subscription at this address (*** *** ***) The last activity shown was a sample start back in September of but that would not have producted an invoice Perhaps the address
is incorrect There is nothing active and nothing owed at this address
I am rejecting this response because:
We do not see this Important message" , fine give us weeks of vacation and extend our subscription from May 7th to May 21, That credit for vacation is what your Great customer Service Representative said!
I don't show any active subscriptions at this address since October of I have coded the address for no starts or samples to be accepted
Initial Business Response /* (1000, 8, 2015/06/19) */
A hand refund in the amount of $was mailed on June 11, When the account was stopped the CSR failed to flag it for a refund at that time as they should haveI apologize for the delay
Initial Consumer Rebuttal /* (3000, 14,
2015/07/16) */
*** See Attached ***
Final Business Response /* (4000, 16, 2015/07/24) */
Upon further investigation, the check that was sent on June was fraudulently cashed by someone other than yourselfWe have a new check being prepared today
If you have questions please feel free to contact me, Sharon, ***
Final Consumer Response /* (2000, 18, 2015/08/03) */
Initial Business Response /* (1000, 5, 2015/04/29) */
Our records indicate that a refund in the amount of $was sent out last week, 4/23/Please let me know if further assistance is needed
Initial Consumer Rebuttal /* (3000, 7, 2015/04/30) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
I was told the refund would be $
Final Business Response /* (4000, 9, 2015/05/07) */
I apologize that the entire credit was not on the account to be refundedI will sent $in the mail to total $
I have taken care of this invoice, you not see any more Please reach out to me personally should the need arise (###-###-####)
A subscription at this address started in November of and stopped in January of by a telemarketer The amount owed has been written off, there is nothing owed on the account I apologize for the confusion and would like to know as soon as possible if another paper is
delivered
This is an error on our part I will change the rate back to the $62.40/week rate and honor the subscription for the year ending October of I do apologize
Initial Business Response /* (1000, 9, 2016/01/07) */
I apologize for the poor serviceA refund will be processed the week of 1/11/
Initial Consumer Rebuttal /* (3000, 17, 2016/01/25) */
***Document Attached***
Here is a copy of the $refund check that I receivedIt was suppose to be
for the full amount of $
Final Consumer Response /* (3000, 23, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It appears now that the Pioneer Press is trying to give statementsThere was not an active account when I re-subscribed to the Pioneer Press around 10/31/
I did have a subscription mid summer of (through Groupon), but due to poor service I canceled my subscriptionI was issued a check for $25.50, invoice date 8/26/2015, invoice number ***, check number ***, vendor number ***, check date 8/27/
In October 2015, a sales person at the Cub's kiosk convinced me that service had improved at the Pioneer Press and that I should try it againI told him of my past issues with the Pioneer Press and he knew about my previous subscriptionHe made no mention of any issues of getting a new subscription
The salesperson did not give me any gift cardIf so that should have been noted on my receipt, which it wasn'tThere is clearly a field to note if a gift card was given, on the receiptI have already submitted this receipt to the Pioneer Press via fax on 11/2/and through the Revdex.comI am still owed $and now it has been over weeks since I canceled my subscription and the Pioneer Press still hasn't given me a full refund
Final Business Response /* (4000, 25, 2016/02/19) */
Our records indicate that a $for Cub foods was given to you at the time of sale at CubAs you state that this is not the case, I will refund the balance of the $paid
I apologize for the non delivery of your newspaper and the miscommunication with our customer service department I will refund your money today
I apologize for the confusion with your newspaper accounts I changed the names on both accounts to *** *** The old balance of $has been written off, nothing owed on that account I cannot find a stop notification associated with account *** prior to 12/23/
The $payment covered papers received from 10/30/to the stop date of 12/23/(weeks of papers), did you receive these? We do get communications from our payment center in Colorado but there is always a delay I will credit your account for this last payment and issue a refund
I am sorry for any frustration caused by our billing and customer service The account is closed and there is nothing owed We do have special editions throughout the year and these will reduce the paid through date unless you opt out and you can do that at any time.Again I
am sorry for the frustration you experienced
I have noted the address as "NOT STARTS HERE" and I verified that they are on the do not call lists as well
Initial Business Response /* (1000, 5, 2015/07/02) */
I have honored your request to delete the balance due on this account, you will receive no further billings
I apologize for the confusion
Initial Consumer Rebuttal /* (2000, 7, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the
response from the business.)