Initial Business Response /* (1000, 9, 2016/01/07) */
I apologize for the poor serviceA refund will be processed the week of 1/11/
Initial Consumer Rebuttal /* (3000, 17, 2016/01/25) */
***Document Attached***
Here is a copy of the $refund check that I receivedIt was suppose to be
for the full amount of $
Final Consumer Response /* (3000, 23, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It appears now that the Pioneer Press is trying to give statementsThere was not an active account when I re-subscribed to the Pioneer Press around 10/31/
I did have a subscription mid summer of (through Groupon), but due to poor service I canceled my subscriptionI was issued a check for $25.50, invoice date 8/26/2015, invoice number ***, check number ***, vendor number ***, check date 8/27/
In October 2015, a sales person at the Cub's kiosk convinced me that service had improved at the Pioneer Press and that I should try it againI told him of my past issues with the Pioneer Press and he knew about my previous subscriptionHe made no mention of any issues of getting a new subscription
The salesperson did not give me any gift cardIf so that should have been noted on my receipt, which it wasn'tThere is clearly a field to note if a gift card was given, on the receiptI have already submitted this receipt to the Pioneer Press via fax on 11/2/and through the Revdex.comI am still owed $and now it has been over weeks since I canceled my subscription and the Pioneer Press still hasn't given me a full refund
Final Business Response /* (4000, 25, 2016/02/19) */
Our records indicate that a $for Cub foods was given to you at the time of sale at CubAs you state that this is not the case, I will refund the balance of the $paid
I apologize for the poor delivery I understand that there are challenges finding and maintaining a good carrier force in your neighborhood That is our problem to resolve I have removed the balance owed and when we find a permanent carrier is found we'll reach out to you
Initial Business Response /* (1000, 8, 2015/07/22) */
I am sorry that there was a problem with the refundIf papers were not received you should have received a full refund, not $of the $I have requested the remaining $be put back on the credit card on file (VISA ending in
***) asap
Initial Consumer Rebuttal /* (3000, 10, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received either the original refund of $or the additional refund of $
Final Consumer Response /* (2000, 14, 2015/08/11) */
I have received the refund and am now satisfiedThanks!
I am rejecting this response
because: It is a canned response with no reference to any on my points of concern If I received a postcard, which I did not, I would have sent that to the Revdex.com as further proof of my problemI should not have to call someone and stay on hold to cancel something I have requested to not receive several times alreadyThey should have asked me if I'm interested in receiving the paper initially instead of forcing me to make the call to stop itNo reference to this part in their response No apology for the damage or the time or the money or any reference to it whatsoever No reference or apology for the numerous time I have calledI called times, no "We're sorry that you had to go through this times." I know that there are more people on my block and several blocks around my home who have the same complaint, and there is no one at the Pioneer Press who listens!I stand by my original request
Initial Business Response /* (1000, 12, 2015/11/20) */
I apologize for the poor service during the weekI have reached out to the delivery agent once again and have escalated the complaint to the top levelYou should see immediate improvement
Initial Consumer Rebuttal /* (3000, 14,
2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have heard that same response so many times that I have hard time believing that it will truly happenAs of Novwhen I did not receive my papers again, I called and logged a complaint, and a supervisor named Matt said he was going to talk to the carriers supervisor again and I should have my papers delivered to me as per my subscriptionAs of today, NovI still have not received my papers as promisedI called again today and logged a complaint
This is very poor customer service, and I am getting really frustrated over this situationI want specific answers as to why I cannot get my papersUntil that happens, I will continue to log complaints against the Pioneer Press
It is not too much to ask for actual answers and I want them and I want my papers
Initial Business Response /* (1000, 8, 2015/07/02) */
I apologize for the poor service you have received recentlyWe have a new distributor getting used to our deliveries and expectations for papers to be delivered to the doorsI have escalated a memo to them instructing them to check the
delivery list and placement request and to ensure future improved service
I am rejecting this response because:
I have heard for over two months that this would be taken care of immediately, so not going to believe until I actually start seeing a paperNo paper delivered yet
We did have a rate increase and all of our subscribers, regardless of when they paid or for what term, everyone gets the increase That being said, I did honor your request for an adjustment on the account to extend it to 9/20/ Thanks for being a loyal subscriber
I show the payment that was made on 1/17/was for days and the expiration date is 11/26/17. I will honor that expiration date. I also made sure that you are opted out of any of the special/premium editions moving forward. I apologize for any frustration you have
experienced
Initial Business Response /* (1000, 8, 2015/12/09) */
I will look into the reason for the newspaper starting without your knowledgeI coded your account for no future starts and have deleted the balance owed on the accountMy apologies
Initial Business Response /* (1000, 8, 2015/09/04) */
Your account clearly states that the paper must be delivered to your doorI have further added your address to our escalated list to be watched for doorstep deliveryYou should be seeing much improved placementPlease let us know if that
is not the case
Initial Consumer Rebuttal /* (3000, 10, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The paper has not improved at allI have left messages for managers, I do not get a responseI have sent email through the customer service site without a responseDuring the week of 8/I tried daily to call the subscription line and I was disconnected each timeI called a minimum of times on 9/I waited on hold a minimum of minutes each time and the phone service disconnected meAt this time all I want is a refund beginning in June until the end of my prepaid subscription and a manager to call meI'm not sure who chose the driver in our area but they chose the wrong driver - the previous driver was much superior to the current one
Final Business Response /* (4000, 14, 2015/09/24) */
I am sorry that since our change in distribution that you have had trouble getting your newspaper delivered to the doorI hope that things have improved but just in case there is still a problem, I will send a followup message to the carrier asking them to deliver your paper to the door
Thanks for being a loyal Pioneer Press reader
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I am sorry that you do not agree with our policies regarding special editions. I show your current expiration date to be 12/2/17. You do not mention your gift card, you should have received an email asking you to choose your gift card then you could choose Target
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I am acting on behalf of my 86yr old mother, her address is:*** ** *** ***WStPaul, MN 55118will I be receiving a new invoice in March for the future weeks?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me but
still don't believe this won't happen againThey've flagged me as No Starts before and yet here we are having this conversation againThanks for now
Initial Business Response /* (1000, 13, 2015/10/07) */
I apologize for the mistake with the newspaper starts at your address, *** in EaganThere is no subscription no balance at this address and I have coded it that there should be no further starts at this address
Initial
Consumer Rebuttal /* (3000, 15, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bills I received were never sent to my address (unit 306B) they were sent to another address in my building with my nameI would like the Pioneer Press to confirm that my name has been removed from that billing as well
Final Business Response /* (4000, 23, 2015/11/13) */
Your request will be taken into consideration
Your subscription was paid for year 5/5/and the current expiration date is 5/5/so the account was adjusted to honor this week period I also see that you have opted out of the special editions (which reduce the term of your subscription) so the only thing that could effect the
expiration date on your account is a rate increase I apologize for any frustration our policies may have caused and am pleased that the customer service representation was able to make it right Please feel free to contact us if the need arises in the future
I have noted the address as "NOT STARTS HERE" and I verified that they are on the do not call lists as well
Initial Business Response /* (1000, 9, 2016/01/07) */
I apologize for the poor serviceA refund will be processed the week of 1/11/
Initial Consumer Rebuttal /* (3000, 17, 2016/01/25) */
***Document Attached***
Here is a copy of the $refund check that I receivedIt was suppose to be
for the full amount of $
Final Consumer Response /* (3000, 23, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It appears now that the Pioneer Press is trying to give statementsThere was not an active account when I re-subscribed to the Pioneer Press around 10/31/
I did have a subscription mid summer of (through Groupon), but due to poor service I canceled my subscriptionI was issued a check for $25.50, invoice date 8/26/2015, invoice number ***, check number ***, vendor number ***, check date 8/27/
In October 2015, a sales person at the Cub's kiosk convinced me that service had improved at the Pioneer Press and that I should try it againI told him of my past issues with the Pioneer Press and he knew about my previous subscriptionHe made no mention of any issues of getting a new subscription
The salesperson did not give me any gift cardIf so that should have been noted on my receipt, which it wasn'tThere is clearly a field to note if a gift card was given, on the receiptI have already submitted this receipt to the Pioneer Press via fax on 11/2/and through the Revdex.comI am still owed $and now it has been over weeks since I canceled my subscription and the Pioneer Press still hasn't given me a full refund
Final Business Response /* (4000, 25, 2016/02/19) */
Our records indicate that a $for Cub foods was given to you at the time of sale at CubAs you state that this is not the case, I will refund the balance of the $paid
I apologize for the poor delivery I understand that there are challenges finding and maintaining a good carrier force in your neighborhood That is our problem to resolve I have removed the balance owed and when we find a permanent carrier is found we'll reach out to you
Initial Business Response /* (1000, 8, 2015/07/22) */
I am sorry that there was a problem with the refundIf papers were not received you should have received a full refund, not $of the $I have requested the remaining $be put back on the credit card on file (VISA ending in
***) asap
Initial Consumer Rebuttal /* (3000, 10, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received either the original refund of $or the additional refund of $
Final Consumer Response /* (2000, 14, 2015/08/11) */
I have received the refund and am now satisfiedThanks!
I am rejecting this response
because: It is a canned response with no reference to any on my points of concern If I received a postcard, which I did not, I would have sent that to the Revdex.com as further proof of my problemI should not have to call someone and stay on hold to cancel something I have requested to not receive several times alreadyThey should have asked me if I'm interested in receiving the paper initially instead of forcing me to make the call to stop itNo reference to this part in their response No apology for the damage or the time or the money or any reference to it whatsoever No reference or apology for the numerous time I have calledI called times, no "We're sorry that you had to go through this times." I know that there are more people on my block and several blocks around my home who have the same complaint, and there is no one at the Pioneer Press who listens!I stand by my original request
Initial Business Response /* (1000, 12, 2015/11/20) */
I apologize for the poor service during the weekI have reached out to the delivery agent once again and have escalated the complaint to the top levelYou should see immediate improvement
Initial Consumer Rebuttal /* (3000, 14,
2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have heard that same response so many times that I have hard time believing that it will truly happenAs of Novwhen I did not receive my papers again, I called and logged a complaint, and a supervisor named Matt said he was going to talk to the carriers supervisor again and I should have my papers delivered to me as per my subscriptionAs of today, NovI still have not received my papers as promisedI called again today and logged a complaint
This is very poor customer service, and I am getting really frustrated over this situationI want specific answers as to why I cannot get my papersUntil that happens, I will continue to log complaints against the Pioneer Press
It is not too much to ask for actual answers and I want them and I want my papers
Initial Business Response /* (1000, 8, 2015/07/02) */
I apologize for the poor service you have received recentlyWe have a new distributor getting used to our deliveries and expectations for papers to be delivered to the doorsI have escalated a memo to them instructing them to check the
delivery list and placement request and to ensure future improved service
I am rejecting this response because:
I have heard for over two months that this would be taken care of immediately, so not going to believe until I actually start seeing a paperNo paper delivered yet
We did have a rate increase and all of our subscribers, regardless of when they paid or for what term, everyone gets the increase That being said, I did honor your request for an adjustment on the account to extend it to 9/20/ Thanks for being a loyal subscriber
I show the payment that was made on 1/17/was for days and the expiration date is 11/26/17. I will honor that expiration date. I also made sure that you are opted out of any of the special/premium editions moving forward. I apologize for any frustration you have
experienced
Initial Business Response /* (1000, 8, 2015/12/09) */
I will look into the reason for the newspaper starting without your knowledgeI coded your account for no future starts and have deleted the balance owed on the accountMy apologies
I apologize for the billing error. I took care of that invoice and coded your address for no starts
Initial Business Response /* (1000, 8, 2015/09/04) */
Your account clearly states that the paper must be delivered to your doorI have further added your address to our escalated list to be watched for doorstep deliveryYou should be seeing much improved placementPlease let us know if that
is not the case
Initial Consumer Rebuttal /* (3000, 10, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The paper has not improved at allI have left messages for managers, I do not get a responseI have sent email through the customer service site without a responseDuring the week of 8/I tried daily to call the subscription line and I was disconnected each timeI called a minimum of times on 9/I waited on hold a minimum of minutes each time and the phone service disconnected meAt this time all I want is a refund beginning in June until the end of my prepaid subscription and a manager to call meI'm not sure who chose the driver in our area but they chose the wrong driver - the previous driver was much superior to the current one
Final Business Response /* (4000, 14, 2015/09/24) */
I am sorry that since our change in distribution that you have had trouble getting your newspaper delivered to the doorI hope that things have improved but just in case there is still a problem, I will send a followup message to the carrier asking them to deliver your paper to the door
Thanks for being a loyal Pioneer Press reader
I have noted the address as "NOT STARTS HERE" then added them our our do not call file and removed them from sample lists
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I am sorry that you do not agree with our policies regarding special editions. I show your current expiration date to be 12/2/17. You do not mention your gift card, you should have received an email asking you to choose your gift card then you could choose Target
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I am acting on behalf of my 86yr old mother, her address is:*** ** *** ***WStPaul, MN 55118will I be receiving a new invoice in March for the future weeks?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me but
still don't believe this won't happen againThey've flagged me as No Starts before and yet here we are having this conversation againThanks for now
Initial Business Response /* (1000, 13, 2015/10/07) */
I apologize for the mistake with the newspaper starts at your address, *** in EaganThere is no subscription no balance at this address and I have coded it that there should be no further starts at this address
Initial
Consumer Rebuttal /* (3000, 15, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bills I received were never sent to my address (unit 306B) they were sent to another address in my building with my nameI would like the Pioneer Press to confirm that my name has been removed from that billing as well
Final Business Response /* (4000, 23, 2015/11/13) */
Your request will be taken into consideration
Your subscription was paid for year 5/5/and the current expiration date is 5/5/so the account was adjusted to honor this week period I also see that you have opted out of the special editions (which reduce the term of your subscription) so the only thing that could effect the
expiration date on your account is a rate increase I apologize for any frustration our policies may have caused and am pleased that the customer service representation was able to make it right Please feel free to contact us if the need arises in the future