Initial Business Response /* (1000, 5, 2015/11/13) */
I apologize for the poor service. I have communication out to the people responsible for the delivery in Burnsville to see if there is any chance that the service can be brought up to par in order to save your business. I will compliment you 1...
month of service to prove that we can get the job done.
I responded to this complaint via email. The balance was deleted on 9/27 just 2 days after an invoice was sent. Had I processed the balance two days earlier there would not have been an invoice.
The bill that is being received is for papers delivered October 2015 to January 2016. The Carol Stream address is for payment processing only. I am sorry for the papers that were delivered in error and I will remove the balance owed.
On February 4 a Sunday sample paper was started. Prior to that a post card was sent to notify that the sample would be starting. The sample paper has been stopped and the address has been coded to receive no more samples or deliveries.
I am rejecting this response because:
We have moved. That's how absurd this is. We don't...
even live at [redacted] and yet you keep subscribing us to papers at that address and sending/forwarding bills to our ne address. WE WANT ALL OF OUR CONTACT INFO REMOVED FROM YOUR DATABASES. this happens every few months to us.
I apologize for the newspaper that was started in error. I put an immediate stop on that paper and will make sure there are no charged associated with it.
I have added this phone number (###-###-####) to our internal do not call file and have instructed our telemarketing vendors to do the same. I apologize for the disturbance.
Initial Business Response /* (1000, 8, 2016/01/07) */
I am sorry for the confusion with the new start. I am certain the CSR was confused about how to process this. I have applied enough credit to the account o extend it to your desire date in March of 2016. Unfortunately we do not refund...
anything under $10 and the account has less than that on it. I have restarted the newspaper to ensure you get what you paid for with this subscription. Again I apologize.
Initial Consumer Rebuttal /* (3000, 10, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I also need credit for 14 additional days between the last paper delivered on 12/6/15 and when it started up again on 1/10/16, you can also through in a few more days for the 4 Sunday papers I had to purchase.
I also received on 12/18/15 yet another bill from the Pioneer Press for $6.20 saying it was past due with a due date of 8/13/15, I would like to see a statement from the Pioneer Press that states my account is paid in full along with the above credits. Thank You.
Final Business Response /* (4000, 12, 2016/01/14) */
There is no past due balance owed on account 3583194. Once an account is paid in full there is no statement produced so I would not be able to produce one.
Account [redacted] has had $31.00 worth of credit applied to it extending the expire date to 12/15/16.
Final Consumer Response /* (2000, 14, 2016/01/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/05/07) */
Per your request I deleted the balance due on account [redacted] today. I will investigate what happened to avoid future issues moving forward.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/09) */
(The consumer indicated he/she ACCEPTED the...
response from the business.)
Pioneer Press agrees to delete the balance due as I do not owe anything.
There has been three sample subscriptions started at this address since May of 2016. There is no bill associated with sample subscriptions and I do not see any history of bills or payments. I have added your address to our "no sample" files. Please feel free to reach out to us if...
I am rejecting this response because: The paperwork to start up the subscription has been started? When will it start? It has been over a week and it has not been delivered yet and circulation says my account is closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would suggest to Pioneer Press that they notify cutostomers at the time of rate increase/shortening of subscription. I paid for a 52 week subscription in June 2015 and the rate increase was in August 2015.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I don't have a problem with the resolution but I've been hearing this same response since the end of May. First they said a check had been mailed, then they claimed it had been put back in my checking account. I haven't received the refund either way.Please don't close the case until you hear back from them that the money has truly been refunded and I can verify that I've received the refund. Thanks.
I show this address as a long term customer, there are not complaints associated with the address. How can I help?
Initial Business Response /* (1000, 5, 2015/11/13) */
I apologize for the poor service. I have communication out to the people responsible for the delivery in Burnsville to see if there is any chance that the service can be brought up to par in order to save your business. I will compliment you 1...
month of service to prove that we can get the job done.
I responded to this complaint via email. The balance was deleted on 9/27 just 2 days after an invoice was sent. Had I processed the balance two days earlier there would not have been an invoice.
The bill that is being received is for papers delivered October 2015 to January 2016. The Carol Stream address is for payment processing only. I am sorry for the papers that were delivered in error and I will remove the balance owed.
On February 4 a Sunday sample paper was started. Prior to that a post card was sent to notify that the sample would be starting. The sample paper has been stopped and the address has been coded to receive no more samples or deliveries.
I am rejecting this response because:
We have moved. That's how absurd this is. We don't...
even live at [redacted] and yet you keep subscribing us to papers at that address and sending/forwarding bills to our ne address. WE WANT ALL OF OUR CONTACT INFO REMOVED FROM YOUR DATABASES. this happens every few months to us.
Final Consumer Response /* (2000, 12, 2015/10/07) */
I apologize for the newspaper that was started in error. I put an immediate stop on that paper and will make sure there are no charged associated with it.
I put a stop on the paper, deleted the balance, and coded the address for "NO STARTS". I apologize for any frustration this may have caused.
I apologize for this error and have deleted the balance owed.
I have added this phone number (###-###-####) to our internal do not call file and have instructed our telemarketing vendors to do the same. I apologize for the disturbance.
Initial Business Response /* (1000, 8, 2016/01/07) */
I am sorry for the confusion with the new start. I am certain the CSR was confused about how to process this. I have applied enough credit to the account o extend it to your desire date in March of 2016. Unfortunately we do not refund...
anything under $10 and the account has less than that on it. I have restarted the newspaper to ensure you get what you paid for with this subscription. Again I apologize.
Initial Consumer Rebuttal /* (3000, 10, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I also need credit for 14 additional days between the last paper delivered on 12/6/15 and when it started up again on 1/10/16, you can also through in a few more days for the 4 Sunday papers I had to purchase.
I also received on 12/18/15 yet another bill from the Pioneer Press for $6.20 saying it was past due with a due date of 8/13/15, I would like to see a statement from the Pioneer Press that states my account is paid in full along with the above credits. Thank You.
Final Business Response /* (4000, 12, 2016/01/14) */
There is no past due balance owed on account 3583194. Once an account is paid in full there is no statement produced so I would not be able to produce one.
Account [redacted] has had $31.00 worth of credit applied to it extending the expire date to 12/15/16.
Final Consumer Response /* (2000, 14, 2016/01/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/05/07) */
Per your request I deleted the balance due on account [redacted] today. I will investigate what happened to avoid future issues moving forward.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/09) */
(The consumer indicated he/she ACCEPTED the...
response from the business.)
Pioneer Press agrees to delete the balance due as I do not owe anything.
There has been three sample subscriptions started at this address since May of 2016. There is no bill associated with sample subscriptions and I do not see any history of bills or payments. I have added your address to our "no sample" files. Please feel free to reach out to us if...
the need arises in the future.
I am rejecting this response because: The paperwork to start up the subscription has been started? When will it start? It has been over a week and it has not been delivered yet and circulation says my account is closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would suggest to Pioneer Press that they notify cutostomers at the time of rate increase/shortening of subscription. I paid for a 52 week subscription in June 2015 and the rate increase was in August 2015.
The refund was done on 12/8/17 back to her credit card ending in [redacted]. The amount of the refund was $29.95.
There is no balance owed on this subscription, it has been stopped long ago and the balance has been deleted.
This address has been coded as "NO STARTS" there is nothing owed.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I don't have a problem with the resolution but I've been hearing this same response since the end of May. First they said a check had been mailed, then they claimed it had been put back in my checking account. I haven't received the refund either way.Please don't close the case until you hear back from them that the money has truly been refunded and I can verify that I've received the refund. Thanks.