We can still deliver the complete Wednesday, Thursday, Friday and Sunday newspapers to you at a cost of $.50 per week. Those days are no longer available for the special reduced rate from the past. I apologize for any confusion this change may have caused.
Initial Business Response /* (4000, 11, 2016/02/16) */
Our records indicate that this subscription stopped on 9/30/16 so any papers received after that point would be of no cost to you. That being said I understand your need not to have papers left at your home. I noted your address that no...
papers should be delivered to your home moving forward. Please let us know if you have an further issues.
Initial Consumer Rebuttal /* (2000, 13, 2016/02/16) */
Initial Business Response /* (1000, 5, 2015/09/04) */
I apologize for the poor delivery you have received. I will ask the delivery agent to speak to your newspaper carrier personally to resolve the service issues. I sill extend your service due to the service issues. Thank you for your...
patience.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This problem of our paper delivery HAS NOT BEEN RESOLVED AT ALL. We still are not always receiving our paper and DID NOT receive our Sunday paper once again this week - this has been 4 weeks in a row. We are NOT HAPPY at all with the service we are receiving.
Final Consumer Response /* (2000, 13, 2015/10/07) */
I apologize for our error in starting your newspaper subscription at your home, [redacted] I have delete the balance owed and marked your address for no future samples or starts. Again, I apologize.
Initial Business Response /* (1000, 8, 2015/11/13) */
I apologize for the poor service. I have instructed the division manager to speak to this carrier so that this paper is delivered to the newspaper tube not thrown on the driveway. Please look for much improved service.
Initial Business Response /* (1000, 5, 2015/06/19) */
A subscription in the name of [redacted] (account [redacted]) was started 11/30/14 for the Sunday only at a cost of $26 for 13 weeks of service. Since the subscription was not cancelled by the customer it continued at the same rate. In...
February that service was upgraded (at no additional cost) to a Wednesday, Thursday and Sunday. On May 28, 2015 the subscription was still active and the rate increased to full price. The only payment received was the original $26 for 13 weeks.
At this time there is a new paid subscription at this address for a Wednesday, Thursday and Sunday paper.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] died on April 1, 2013. Here's the obituary from your newspaper: http://www.legacy.com/obituaries/twincities/obituary.aspx?pid=164008102
The paper was not delivered on 11/30. It began on 12/7 (week1). March 1 was Week 13.
There were a few other failed Sunday deliveries but I have lost track of them.
May 31 would have been the 13th week of the second cycle, had you used the auto recurring payment system that was set up. There was no way that I was in arrears for $60 for an additional 13 weeks, as your caller indicated.
I contacted Wells Fargo who did an investigation and found that the PP never requested payment for the 2nd cycle. The auto-recurring payment system was set up and operational according to Wells Fargo. The investigator said that it appeared to be a problem on your end.
It is unconscionable that you would then start harassing me for $60 to cover past due subscriptions, as your caller demanded.
In one day alone, I received 5 calls from the PP demanding payment.
I spoke to a retention specialist on Thursday and decided to stop the harassment by paying off the past bill at the rate she gave me and extending the subscription on a one-time offer. Once that is over, I do not intend to subscribe again.
If you google Pioneer Press complaints, you will find other complaints similar to my own. It seems that you need to address your auto-recurring system, and then stop treating customers like deadbeats who intended to be good customers and set up payment accordingly. One of your people even hung up on me when I tried to explain that I had auto-recurring pay in operation.
Final Business Response /* (4000, 15, 2015/08/03) */
I apologize for all the confusion on this account and I will investigate what happened with the auto pay, it looks like it wasn't set up properly. I'm happy that you are still reading the PP. Please let us know if you need any changes made to your account.
Initial Business Response /* (1000, 11, 2015/11/13) */
I have requested that the $40.21 left on your account be refunded to the credit card on file (Master Card ending in [redacted]) immediately. I apologize for the delay.
Initial Consumer Rebuttal /* (3000, 13, 2015/11/14) */
(The consumer...
indicated he/she DID NOT accept the response from the business.)
The credit card used to issue my credit has not been active for quite a long time. Please issue a check or contact me ([redacted]) to obtain a different card number.
Final Consumer Response /* (3000, 27, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received a refund but each response from the St Paul Pioneer Press is getting more creative. They have said I didn't request a refund, they need a supervisor's approval, they issued the credit to a non-existent credit card ... oops, and now they switched to a new finance service company and lost my request. Each time they are very sorry and agree to send a refund immediately. They have been saying this for 7 months which is why my Revdex.com complaint needs to continue to remain open.
Thank you to the Revdex.com for continuing to pursue this issue over the past 3 months!
Final Business Response /* (4000, 31, 2016/01/28) */
All outstanding refunds should be in customers hands by the week of 2/1/16. Again I apologize for the delay.
A customer service representative put your paper on vacation hold from July 2 - July 9, if this is an error I am sorry. I show the start date of 6/18 and other than the vacation hold I don't see any missed paper or service issues communicated to us. To gain access to our online version...
of the Pioneer Press please go to Twincities.com/Subscriptions.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive another invoice on January 12, 2018 for the amount of $71.54 and noted in the response that this amount has also removed so theses accounts are both at a balance of zero.To answer the question in the response regarding the complaint I never requested to start receiving the paper again after April 2017. Thank you for addressing this matter in a timely manner.
Our records indicate that a Sunday newspaper has been delivered to your address since August. I will make sure this subscription is stopped and the the invoice is deleted.
Initial Business Response /* (1000, 5, 2016/02/19) */
I will send this information to our advertising department to permanently remove this address from our mailing file. I apologize for the continues frustration with the Bulldog Bargain mailings.
I will make sure that a refund is sent this week. I am sorry that there were delivery problems associated with your subscription and for the delay with the refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I will believe it when I see the credit in my account. Thank you for your effort, I so hope this is the end of it. Thank you BB
I added a note to your address that does not allow starts and I wrote off the balance owed for newspaper delivered. Please let us know if further assistance is needed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you so much for your help.
Initial Business Response /* (1000, 8, 2015/10/07) */
I am sorry that you had problems with the delivery/placement of your newspaper. The district supervisor and the carrier were notified of your request for top step delivery, I am sorry that your request was not honored. A refund was processed...
on 10/1/15 in the amount of $35.83.
Initial Consumer Rebuttal /* (2000, 9, 2015/10/07) */
Initial Business Response /* (1000, 11, 2016/02/12) */
I researched each of the accounts mentioned in this complaint to ensure that they no longer exist and there is no balance owed on any of them. We had an issue with a crew sales person but that is now resolved. I apologize for the frustration...
Initial Business Response /* (1000, 5, 2015/09/04) */
Our records match yours. The stop was called in on 6/22/15 but did not take effect until 6/28/15. The charge occurred on 6/25/15. At the time of the request for the stop the credit card should have been stopped, which was not done. The CSR...
has been counseled about this failure. The amount of the charge was put back on the credit card July 28. I do apologize on behalf of the Pioneer Press for this error.
All of our subscription terms are the same, if you want the paper to stop you only need to call or email our customer service department to stop them. You don't mention what was done with the papers that were delivered or the invoices that were sent. Are you saying that...
you called but the papers never stopped, if that is the case then I need to do research with our call center staff.All our sales materials and invoicing materials state the same thing...This subscription to the Pioneer Press is a CONTINUOUS SUBSCRIPTION, which means it will automatically renew at the end of this term. Notice of cancellation must be provided before the end of this SUBSCRIPTION TERM to avoid charges for an additional term. You may cancel or modify your subscription at any time by calling Customer Service at ###-###-####.
We can still deliver the complete Wednesday, Thursday, Friday and Sunday newspapers to you at a cost of $.50 per week. Those days are no longer available for the special reduced rate from the past. I apologize for any confusion this change may have caused.
Initial Business Response /* (4000, 11, 2016/02/16) */
Our records indicate that this subscription stopped on 9/30/16 so any papers received after that point would be of no cost to you. That being said I understand your need not to have papers left at your home. I noted your address that no...
papers should be delivered to your home moving forward. Please let us know if you have an further issues.
Initial Consumer Rebuttal /* (2000, 13, 2016/02/16) */
Initial Business Response /* (1000, 5, 2015/09/04) */
I apologize for the poor delivery you have received. I will ask the delivery agent to speak to your newspaper carrier personally to resolve the service issues. I sill extend your service due to the service issues. Thank you for your...
patience.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This problem of our paper delivery HAS NOT BEEN RESOLVED AT ALL. We still are not always receiving our paper and DID NOT receive our Sunday paper once again this week - this has been 4 weeks in a row. We are NOT HAPPY at all with the service we are receiving.
Final Consumer Response /* (2000, 13, 2015/10/07) */
I apologize for our error in starting your newspaper subscription at your home, [redacted] I have delete the balance owed and marked your address for no future samples or starts. Again, I apologize.
Initial Business Response /* (1000, 8, 2015/11/13) */
I apologize for the poor service. I have instructed the division manager to speak to this carrier so that this paper is delivered to the newspaper tube not thrown on the driveway. Please look for much improved service.
Initial Business Response /* (1000, 5, 2015/06/19) */
A subscription in the name of [redacted] (account [redacted]) was started 11/30/14 for the Sunday only at a cost of $26 for 13 weeks of service. Since the subscription was not cancelled by the customer it continued at the same rate. In...
February that service was upgraded (at no additional cost) to a Wednesday, Thursday and Sunday. On May 28, 2015 the subscription was still active and the rate increased to full price. The only payment received was the original $26 for 13 weeks.
At this time there is a new paid subscription at this address for a Wednesday, Thursday and Sunday paper.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] died on April 1, 2013. Here's the obituary from your newspaper: http://www.legacy.com/obituaries/twincities/obituary.aspx?pid=164008102
The paper was not delivered on 11/30. It began on 12/7 (week1). March 1 was Week 13.
There were a few other failed Sunday deliveries but I have lost track of them.
May 31 would have been the 13th week of the second cycle, had you used the auto recurring payment system that was set up. There was no way that I was in arrears for $60 for an additional 13 weeks, as your caller indicated.
I contacted Wells Fargo who did an investigation and found that the PP never requested payment for the 2nd cycle. The auto-recurring payment system was set up and operational according to Wells Fargo. The investigator said that it appeared to be a problem on your end.
It is unconscionable that you would then start harassing me for $60 to cover past due subscriptions, as your caller demanded.
In one day alone, I received 5 calls from the PP demanding payment.
I spoke to a retention specialist on Thursday and decided to stop the harassment by paying off the past bill at the rate she gave me and extending the subscription on a one-time offer. Once that is over, I do not intend to subscribe again.
If you google Pioneer Press complaints, you will find other complaints similar to my own. It seems that you need to address your auto-recurring system, and then stop treating customers like deadbeats who intended to be good customers and set up payment accordingly. One of your people even hung up on me when I tried to explain that I had auto-recurring pay in operation.
Final Business Response /* (4000, 15, 2015/08/03) */
I apologize for all the confusion on this account and I will investigate what happened with the auto pay, it looks like it wasn't set up properly. I'm happy that you are still reading the PP. Please let us know if you need any changes made to your account.
Initial Business Response /* (1000, 11, 2015/11/13) */
I have requested that the $40.21 left on your account be refunded to the credit card on file (Master Card ending in [redacted]) immediately. I apologize for the delay.
Initial Consumer Rebuttal /* (3000, 13, 2015/11/14) */
(The consumer...
indicated he/she DID NOT accept the response from the business.)
The credit card used to issue my credit has not been active for quite a long time. Please issue a check or contact me ([redacted]) to obtain a different card number.
Final Consumer Response /* (3000, 27, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received a refund but each response from the St Paul Pioneer Press is getting more creative. They have said I didn't request a refund, they need a supervisor's approval, they issued the credit to a non-existent credit card ... oops, and now they switched to a new finance service company and lost my request. Each time they are very sorry and agree to send a refund immediately. They have been saying this for 7 months which is why my Revdex.com complaint needs to continue to remain open.
Thank you to the Revdex.com for continuing to pursue this issue over the past 3 months!
Final Business Response /* (4000, 31, 2016/01/28) */
All outstanding refunds should be in customers hands by the week of 2/1/16. Again I apologize for the delay.
A customer service representative put your paper on vacation hold from July 2 - July 9, if this is an error I am sorry. I show the start date of 6/18 and other than the vacation hold I don't see any missed paper or service issues communicated to us. To gain access to our online version...
of the Pioneer Press please go to Twincities.com/Subscriptions.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive another invoice on January 12, 2018 for the amount of $71.54 and noted in the response that this amount has also removed so theses accounts are both at a balance of zero.To answer the question in the response regarding the complaint I never requested to start receiving the paper again after April 2017. Thank you for addressing this matter in a timely manner.
Our records indicate that a Sunday newspaper has been delivered to your address since August. I will make sure this subscription is stopped and the the invoice is deleted.
Initial Business Response /* (1000, 5, 2016/02/19) */
I will send this information to our advertising department to permanently remove this address from our mailing file. I apologize for the continues frustration with the Bulldog Bargain mailings.
I will make sure that a refund is sent this week. I am sorry that there were delivery problems associated with your subscription and for the delay with the refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I will believe it when I see the credit in my account. Thank you for your effort, I so hope this is the end of it. Thank you BB
I added a note to your address that does not allow starts and I wrote off the balance owed for newspaper delivered. Please let us know if further assistance is needed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you so much for your help.
Initial Business Response /* (1000, 8, 2015/10/07) */
I am sorry that you had problems with the delivery/placement of your newspaper. The district supervisor and the carrier were notified of your request for top step delivery, I am sorry that your request was not honored. A refund was processed...
on 10/1/15 in the amount of $35.83.
Initial Consumer Rebuttal /* (2000, 9, 2015/10/07) */
Initial Business Response /* (1000, 11, 2016/02/12) */
I researched each of the accounts mentioned in this complaint to ensure that they no longer exist and there is no balance owed on any of them. We had an issue with a crew sales person but that is now resolved. I apologize for the frustration...
this has caused.
This address has been noted as "NO STARTS" allowed. I also noted no samples paper as well and there is no balance owed.
Initial Business Response /* (1000, 5, 2015/09/04) */
Our records match yours. The stop was called in on 6/22/15 but did not take effect until 6/28/15. The charge occurred on 6/25/15. At the time of the request for the stop the credit card should have been stopped, which was not done. The CSR...
has been counseled about this failure. The amount of the charge was put back on the credit card July 28. I do apologize on behalf of the Pioneer Press for this error.
All of our subscription terms are the same, if you want the paper to stop you only need to call or email our customer service department to stop them. You don't mention what was done with the papers that were delivered or the invoices that were sent. Are you saying that...
you called but the papers never stopped, if that is the case then I need to do research with our call center staff.All our sales materials and invoicing materials state the same thing...This subscription to the Pioneer Press is a CONTINUOUS SUBSCRIPTION, which means it will automatically renew at the end of this term. Notice of cancellation must be provided before the end of this SUBSCRIPTION TERM to avoid charges for an additional term. You may cancel or modify your subscription at any time by calling Customer Service at ###-###-####.