Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:  Priceline needs to alter its business practice. People make mistakes and they need to create new policy to encompass this. They need a flash warning prior the finalizing transaction, stating Booking is not free cancellation.  Also,  2 day cool off period for altering booking, this would help with people who make mistakes. In reality, I did not "name my price"for this booking. My price wasn't accepted, they then named a price which I accepted. 
Sincerely,
[redacted]

SENT: Fri May 22, 2015 20:33:30 PM ET
Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your reservation at the
[redacted] for Trip Number [redacted].
We are writing to let you know that we received your Better Business...

Bureau
concern in our Executive Offices. We understand that you needed a non-smoking
room for your stay; however, the hotel can only provide it on your 2nd night.
With Priceline, you can choose from a number of options depending on your
needs. You can select a specific hotel from a list of participating properties
with our Published Price hotel option or, if you'd rather save even more, you
can choose a restricted reservation where you select the area and star level,
but the hotel's name is not revealed until after the purchase.
When you choose a restricted reservation, you agree to stay in any
participating hotel that matches your requested star level and area selections.
However, for this type of bookings, you do not have an option to select a
specific room type. As stated on your contract, "Requests for bed types
(King, Queen, 2 Doubles, etc.) or other special needs (including preferences
for smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed." When you submitted the request for
booking, you indicated that you read, understood and agree to the terms and conditions
of the reservation. We are sorry; however, your reservation, due to the
restrictions stated on your contract, cannot be changed, cancelled or refunded.
We sent a separate email that contains a copy of your contract page. This page
displays the terms and conditions that you reviewed prior to purchasing your
reservation.
We are sorry we did not provide you the answers you were looking for and we
thank you for your time.
Sincerely,
[redacted]
Executive Offices

I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand your concern about receiving a hotel with...

a different star level than what you requested.   Please note that we book customers into hotels with an equal or higher star level than originally requested. This means customers get more value/higher quality hotel for the exact same price. Prior to booking your reservation, we indicated on your contract page that we will book your reservation in a property with an equal or higher star level than you requested. When you agreed to submit your request, it indicated that you accepted this condition. However, I see that a one-time exception has been offered and your reservation has been cancelled for a full refund.    I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

Thank you for contacting us regarding your hotel reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, based on the complaint you...

submitted, when you booked the reservation, you saw that free shuttle was advertised from Denver Airport to the hotel and back. However, when you arrive at the airport, the shuttle was not free and you will have to pay 40 USD plus tax. You then took a cab going to the hotel since there is an hour interval for the next shuttle and took [redacted] going back to the airport which costs you additional 129.00 USD. You are requesting that we reimburse you this amount.   I have carefully reviewed your reservation and verified that indeed, we advertised that shuttle is available however, we did not guarantee the shuttle for free. Once reservation is booked, we are not able to change what was presented in the checkout page. Although we did not advertised the shuttle service for free, we made a decision to refund you the cost of your cab and [redacted] ride to/from the hotel as a gesture of goodwill. Refund has been processed for the amount of 129.00 USD. Our system will process the refund within 1 business day. Bank processing time varies and may take few days. If it isn't there after few days, we suggest you contact your bank.   We thank you for your continued support and for doing business with us. We are looking forward to serving all of your travel needs.     Sincerely, [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:
When charging, the request was to identify if the dealer renting the car accepted the credit card.  Our car rental was from September 23rd until September 30th. We contacted Priceline on September 17th and we were informed by Priceline in writing that our reservation was cancelled and therefore we booked with another service.The bank failed to dispute the charges and only informed us the week of November 3rd There was a timeframe when we did not get a response of charges being rendered after our need for the car rental. We had attempted to contact via email with Priceline and our messages were returned as spam. We also tried thru the [redacted] court services of [redacted] to give a letter of request to appear in conciliation court but the letter was returned as undeliverable The address was written as [redacted] 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  While their response is misleading to how the issue was actually resolved, my goal of filing a complaint to make others aware of their deceit and questionable policies has been accomplished.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: an exception was going to be made because of my situation. See attached screenshots from online conversation with Priceline associate in previous message. I know now to book right through the hotel rather than a third party because if I did book right through the hotel, I would've gotten a refund. I did not use the hotel stay and some sort of compensation should be provided. I will no longer book through Priceline ever or other third party businesses. I will also forewarn my business associates, family, and friends. This is a poor choice for a company policy. Sorry but you've gotten too much of my hard earned money for nothing in return and you're company has given me stress over your [redacted] return policy after one of your associates says it was possible to get a return. Hence the involvement of Revdex.com. I am very unsatisfied and I know I'm not the only one this is happening too.   
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is further more evidence that you do not care to thoroughly review my concern. This is not the trip I am referring to. This trip is from over a year ago. I have yet to receive a phone call to discuss this matter. All I have recieved is emails where some individual has copy and pasted a generic response. This the the worst customer service I have experienced.
Sincerely,
[redacted]

Dear Mr. [redacted]
 
We are writing you today regarding your reservation with
United Airlines for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
I understand that you are...

requesting to cancel your
reservation because of the flight times that was provided. I also understand
that you have issues with the travel insurance that was purchased.
 
I reviewed your record in our system and it shows that
you purchased a Name Your Own Price reservation. During the booking process, we
have disclosed the information that your trip will start anytime between 6 a.m.
and 10 p.m., and that you will arrive no later than 12:30 a.m. the next day.
The itinerary that was provided is within the set guidelines.
 
As for your travel insurance, I reviewed your contract
page and it shows that we disclosed the information "100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events".
 
I apologize, however, your reservation is restricted. It
remains non-changeable, non-cancellable and non-refundable.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Christine J[redacted]
Executive Offices

In order to locate the
reservation and review this matter, please provide the 11 digit Priceline request
number, as well as the email address that was provided to Priceline at the time of purchase.
 
Thank you,
[redacted]
Priceline.com

[redacted]
 
Thank...

you for taking the time to contact us
regarding your vacation package reservation under Trip Number [redacted]
 
I am writing to let you know that we have
received your DOT inquiry in our Executive Offices. Please accept our apology
for the frustrations that you have encountered with this booking. I understand
your request for a refund since your flight was delayed and the new schedule
did not work for you. We have contacted [redacted] Airlines on your behalf, and
they confirmed that they will go ahead and refund your ticket. Please be
advised that it may take a couple of weeks for this refund to be processed to
your account.
 
Our records indicate that the [redacted] agreed to make an exception and allowed the cancellation
of your room; however, they charged a one-night penalty. A refund of the two
remaining nights for $170.64 was processed on July 29, 2016.
 
Since you are a valued customer of
priceline, we have decided to cover the one-night penalty of $85.32. This
refund will be processed through our system within one business day. If you
need to check the status of your refund after a few business days, please
contact your bank directly to inquire about their processing time.
 
Thanks for choosing us, and we look forward
to serving your future travel needs. Please feel free to reply to this email if
you have any questions.
 
Sincerely,
 
[redacted]
Executive Offices

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Our records show that the rate selected is
non-changeable, non-cancelable and non-refundable. The consumer’s contract page discloses the following:·      
Your car will be reserved for unlimited mileage,
but some car companies have additional restrictions regarding mileage. Please refer to [redacted] specific policy. Please note that
the [redacted] specific policy shows the following: Renters with a FL
driver's license will receive a 150 free miles per day and each additional mile
is 0.25. This information
was presented to you prior to purchase when you were asked to review your
reservation, including the terms associated with cancellations or changes. When
you purchased your reservation, you agreed to those terms. Therefore, we are
unable to process a refund for this reservation. For your reference, a copy of the contract page is
attached hereto. [redacted]
*The contract page disclosed the terms and conditions of the
reservation. Sincerely, N.
D’[redacted]
Executive Offices

Our record indicates that this matter has been addressed with the consumer.
 
The reservation was cancelled and a refund of $297.08 USD was issued.
 
Sincerely,
[redacted]
Priceine.com

Tell us why here...We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We are sorry to learn you had to cut short your trip due to a family emergency. We understand that there was a delay in processing your refund which was approved by the...

hotel. Our records indicate that, since we did not receive a notification from the hotel of the approved refund, one of our Customer Service representatives contacted the hotel. As soon as he confirmed the information, he immediately processed the refund in our system, to avoid further delays. We truly appreciate the feedback you provided, and we are very sorry that you have been disappointed with the service you received. As a gesture of goodwill, below is a coupon code for your future priceline.comHotel Express Deal. Coupon Code: [redacted] The coupon will provide a discount of 10% on your next reservation. This is only valid on Express Deal® hotel stays and will expire on December 31, 2018. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. This is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs. Thank you once again, [redacted], for taking the time to notify us of this situation. We look forward to serving you again soon. Sincerely, Executive Offices

Complaint: [redacted]
I am rejecting this response because:
We both made a rental car reservation in error for the same trip to [redacted], on the same day 12/1/14, when we should have made only one reservation; so we immediately contacted [redacted], Priceline, and [redacted], in an effort to cancel one of the reservations, as we both intended to use only one vehicle.    When we go on vacation, we use one vehicle, so we are together; I do not drive in one vehicle and my wife drive in another.   So from our perspective, it is a duplicate reservation.   When we initially contacted Priceline on 12/1/14 to cancel this duplicate reservation, they did not say "it does not appear to be duplicate"; what the Rep told us, was that "we have to put our request in writing".  So why are they "playing smart" now.The dates for both reservations was the same, but when were actually in [redacted], my wife extended the reservation that she made, as her vacation stay was for a longer duration, hence the reason why the reservation date was extended for the vehicle we both used.Priceline's record will show that I never picked up this rental vehicle, because we did at the Priceline Rep advised and requested the cancellation in writing, in good faith that, when I placed the cancellation request in wiring, they would honor it. We are petitioning Priceline to think of us the consumers, and issue a refund, as we immediately asked them to cancel this duplicate rental car reservation on 12/1/14.
Sincerely,
[redacted]

Per the cancellation policy affiliated with this reservation:  For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, November 24th (local hotel time). If you decide to cancel your reservation anytime between noon on Thursday, November 24th and noon on Friday, November 25th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, November 25th). The customer contacted us after the cancel policy kicked in so this one night reservation remains non refundable.

Complaint: [redacted]
I am rejecting this response because:The hotel rate was initially listed in USD in the website and changed to TWD on the  booking process.  Therefore it was difficult to find the hidden cost. I have attached a copy of the receipt from the Congress Plaza hotel, which showed their aftertax daily rate $113.98 was used as the  pretax rate in the Priceline's summary of charges.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Yes, your policy states that a valid credit card must be presented, however, your company website provides false information. The express deals option gave me a list of 6 similar 3 1/2 star hotels. 2 of which DO NOT REQUIRE a security deposit, and 4 of which are not even in the area in which I requested. The website does state that there is a $10 per room per night charge to cover such hotel fees. So with the information given, one such as myself, was lead to believe the hotel fee was the amount that was needed on the valid card.  In which case, we wouldn't be having this problem.I also have not received ahy payment as of yet. NOr do I feel that I am at fault.

We are contacting you today regarding your attempt to book an airline reservation on our website.   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that you want to make sure that you get the lowest rate in...

booking your airline tickets. Our booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which impact true reservation availability. Fare changes even in a split second. Since it is available to the general public, anyone can grab the lowest fare present and our website will update to show the next available fare.   Thank you for giving us an opportunity to assist you. We hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

[redacted]
* We are contacting you regarding your vacation package reservation booked under Trip Number [redacted]
* We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, your original flight was canceled...

due to weather so you were unable to use the first night of your hotel reservation.   We checked our records and verified that you previously sent us an email regarding your issue and you were advised to call our Customer Service for further assistance. We apologize if you are dissatisfied with our service; however, you need to speak with our Customer Service Team directly for this type of issue. Your feedback is appreciated and rest assured that it will be forwarded for documentation and reference.   We contacted the hotel and verified that you were unable to use the first night of your reservation. We requested for exception; however, the hotel did not allow a refund for the unused night because they hold the room until you checked in. I apologize; however, we are unable to refund the first night of your reservation.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices