Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:On their website, they say they match 100% guarantee.  They took my money for services, therefore, their guarantee should stand.
Sincerely,
[redacted]

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. I am sorry that we are unable to assist the consumer any
further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear [redacted]
 
Thank you for taking the time to read this email.
 
I am writing to let you know that we have received your
Revdex.com complaint in our Executive Offices. I am sorry to learn
about the difficulties you experienced in trying to book your...

airline
reservation through us. It is understandable that you consequently had to book
your reservation through a different vendor as we were unable to help you book
your request.
 
I have personally checked our system and was unable to
determine why you had such a difficult experience with our site. We have worked
hard to make our service convenient and accessible for all of our customers,
but we acknowledge that there are always areas where we can improve.
 
Please accept our apology for the frustrations that you
have encountered with our customer service. This is certainly not indicative of
the kind of customer service that we strive to provide. It is our goal to
provide quality service and we regret any incidents that created the perception
that we have not provided you with adequate service.
 
These actions are not consistent with priceline?s service
standards.
Exceptions to our normally acceptable service levels do
occur. However, regardless of the reasons, we realize that it negatively
affects our image as a service company.
 
We appreciate your efforts in bringing this issue to our
attention. We hope you give us another opportunity to serve you better in the
future.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. The contract page clearly discloses the rental period as- Total Rental Days: 3 (2 days and 2 1/2 hours).
Our ability to refund the reservation is at the discretion of the rental car partner's corporate office. We contacted the partner directly and they advised that the reservation will be charged for 3 days.   The car was returned early but there is no refund for the unused days. I am sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com
 
 
Your Trip Summary
Names must match photo ID. Please verify spelling and edit names as necessary.
[redacted]
Depart ing Flight Informat ion - T hursday, August 20, 2015
Operated by
[redacted] informat ion
Ret al Car Det ails
Mid-Size Car
Dodge Avenger or similar
Location: Miami Intl Airport (MIA)
Pick-Up: [redacted]
Drop-Of f : [redacted]
T otal Rental Days: 3 (2 days and 2 1/2 hours)
Driver: [redacted]
Driver's Age at Pickup: **
Summary of Charges
Airline Ticket Cost: $399.00 per ticket
Airline Ticket taxes and fees: $28.20 per ticket
Airline Ticket Trip Protection: Declined + Add Now Recommended!
Number of Tickets: 1
Airline Ticket Delivery: $0.00 (Electronic Ticket)
Airf are Subtotal: $427.20
 
Rental Car Cost: $51.00
Rental Car Taxes & Fees: $40.14
Rental Car Subtotal $91.14
Total Trip Cost:
(All prices are in USD) $518.34
Baggage Fees are not included in your trip cost.
Important Information
Once confirmed, airline change penalties and restrictions apply. Most tickets are non-refundable. See your airline’s
full fare rules. The Rental Car reservation included in your itinerary is non-refundable, non-transferable and nonchangeable
even if the reservation is not used.
Airline tickets are non-transferrable. Name changes or adjustments are not allowed once purchased.
Meal and seat preferences are not guaranteed. Fares are not guaranteed until purchase.
Airfares and flight availability are not guaranteed until purchased.
You will be issued Electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.
Rental Car availability is not conf irmed until f ull payment is received. If your selections are
unavailable, we'll still purchase your airline ticket.
Only [redacted] will be able to pick-up the rental car at the counter. [redacted] will be required to
present a valid driver's license and a valid credit card or debit/check card or debit/check card in their
name with a minimum of $200 available credit as a security deposit on the vehicle. If you plan to use a debit
card, you may be required to provide round-trip flight information at the rental counter.
Your offer price does not include vehicle liability, collision or personal accident coverage for your rental car. You
should determine if you have insurance coverage prior to pick-up. Additional insurance can be purchased at the rental
counter.
Enter Your Billing Address(as it appears on your credit card statement)
Street
[redacted]
Seat Preference:
[redacted]
Ticket Type:
Electronic
Ticket
Hotels Cars Flights Vacation Packages Cruises More ? My Trips ? Help ?
[redacted]
Zip Code
[redacted]
Daytime Phone
[redacted]
Evening Phone
[redacted] (If outside the U.S. or Canada, include country code)
Your Email Address:
[redacted]
Re-type Email Address:
[redacted]
Credit Card T ype
-- Choose --
Credit Card Number
XXXXXXXXXXXXXXXX Month Year
Expiration Date Security Code
XXX What's this?
Current Cost $518.34

Complaint: [redacted]
I am rejecting this response because: my family and I decided to go ahead and keep our reservation instead of disputing it with my credit card company although I still firmly believe that your practices are deceptive. I was not about to let you ruin our trip. However, I promise you that I will NEVER use your business for any reason and will be sure to share my negative experience with all friends and family. Your response was completely pointless and useless. I will consider it a lesson learned for me. 
Sincerely,
[redacted]

Hello. We regret that we are unable to provide the customer with a different response than what was previously provided.

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion.
Upon review of the consumer’s
claim we contacted [redacted], the Front Desk Manager at the hotel who confirmed
that he also assisted the guest upon check-in and advised the guest that breakfast
was included with the reservation. We are sorry if the guest chose not to take
the breakfast offered at the property; however, we are unable to assist the
consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Thank you for taking the time to contact us regarding the refund of your rental car reservation with [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We apologize for the...

delay. A refund request has been submitted to our management team for review and it may take up to 14 days to process. Once approved, we will mail a check to the billing address that was entered during the request process, and it will take up to 2 to 3 weeks to receive the check.   I hope you find this information helpful and we thank you for your time.   Sincerely,   [redacted] Executive Offices

I am writing you today regarding your hotel reservation at the [redacted] under Trip Number[redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. We apologize that you were unhappy with your hotel...

accommodations. We evaluate each participating hotel on many criteria, including cleanliness, guest satisfaction, dcor, etc. From your comments, it appears that your hotel fell short of your expectations. We appreciate your feedback and we have contacted the appropriate people at the hotel to share your concerns. However, the hotel advised that they do not show a record in their system that you checked out early.   As what we have advised you on the phone today, you may respond to this email and attach a proof of the charge from the other hotel where you mentioned you ended up staying the night in question. If and when we receive this, we can try researching this further to see if any reconsiderations can be made to issue a refund on your reservation.   Sincerely, [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:To Whom it may concern,We are not satisfied with your response and/or the customer service we received.  The booking was not the right one for the correct airport ([redacted]) it was for [redacted], which is no where near the airport.The bottom line is it was the wrong airport and no way for him to get from [redacted] to [redacted].  Your website was very misleading as, [redacted] did select [redacted] location.  The reservation he got was for [redacted]), which again was the wrong Airport.  All we wanted was it to be modified so he could actually pickup the vehicle.  Customer service refused.  So we were forced to make other reservations.You would think customer service matter, regardless of what the fine print said, that this could not be changed or cancelled.  We called you in a timely manner after realizing this was the wrong location and it was two (2) days before the desired pickup date, so Priceline could have changed it.We are a business and will NEVER use your service again.  We have a business location at all airports here in [redacted] and travel frequently and not only will we never use your service we will advise others of your customer service and misleading website.IF you do not issue the refund, we will dispute it with our Business Credit Card.  We already contacted them the day you folks refused to modify the reservation.  And per our Business Credit Card Company, we have the right to refuse and dispute this, as we did not get what we purchased, which was a rental at [redacted] Airport not [redacted] and/or [redacted] ans they are not the same location and your website is and was misleading.  In addition I have already made a complaint with the  Revdex.com and will inform them of your lame response so they can add that to the unresolved complaint that others can read about it.[redacted], on Behalf of [redacted], VP/Director[redacted], Inc.[redacted]: ([redacted]

Complaint: [redacted]
I am rejecting this response because: I am very aware of how business works. I am also aware that the Revdex.com cannot (will not) do anything about this situation because it is the [redacted] way of doing business. I know there is nothing that you can do. It is just making me disappointed in [redacted] and it's business practices. We have to accept this mess. I expect nothing more from the Revdex.com. I will ask all of these companies that send me these boggas deals to stop sending me this crap because it is not true!
Sincerely,
[redacted]

I have received
the consumer’s additional comments. As you requested, I have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusion. Upon review of the consumer’s first offer for the 22nd,
we confirmed that the accepted status of the reservation was viewed multiple
times prior to purchasing the second reservation. The cancellation policies
associated with the reservations are provided below:
              For
the room type and rate that you've selected, you are not allowed to change or
cancel your reservation. If you cancel your room, you will still be charged for
the full reservation amount.
 We are truly unable to offer a refund or change to your
reservation as requested. Your request is non-changeable, non-refundable and
non-transferable.
Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence.  I am sorry that Priceline is unable to assist the
consumer any further in this situation.
Sincerely,
N. D’[redacted]
Executive
Offices

Revdex.com, Inc.The consuer purchased this reservation directly with [redacted] .com.We have been in contact with Choose a Room.com on behalf of
the consumer, and they have advised that they looking into this matter and are
verifying with the hotel how much the wedding block hotel rate was in order to
refund any difference in rate. We appreciate you [patience while this matter is
under review with Choose a room.com and will update the consumer with their reply.
Sincerely,
**  [redacted]
Priceline.com

I understand that you would either like a refund or change your reservation. We are unable to view your ticket and updated itinerary because the airline has control of your ticket. This happened when you made the changes with [redacted] directly last September 06,2017. We also sent...

you an e-mail that we have received notification from your airline that your reservation has been changed according to your request. And that you have to call the airline directly should you have questions about your reservation. You will not be able to view your updated itinerary on our website nor can we assist you in changing. You will have to speak with [redacted] at [redacted] and use your confirmation number [redacted] or new ticket number [redacted] when you call. You can also view your itinerary on [redacted]   I understand that you are not happy about this experience and we appreciate your time for sharing your feedback with us. We hope you find this information helpful.   Sincerely, Executive Offices

Dear Ms. [redacted]
 
Thank you for taking the time to contact us regarding [redacted] [redacted] reservation for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We...

attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided and the number provided at the time you booked your reservation.
 
We understand you are requesting to have your pick up and
drop off locations changed because you have changed your destination to
[redacted]. We reviewed your request and verified the reservation purchased
offers additional savings in price and has more restrictions. We apologize, we
are unable to change your location because your reservation is non changeable.
As a one time exception to the cancel policy, we can offer you a cancellation
with a one day rental fee in the amount of 41.00 USD. Please note that this
option will only be available before your pick up date and time, after this
time it will no longer be an option. Kindly call us back or reply to this email
if you wish to proceed with the exception.
 
Please contact us directly at: [redacted] The
Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through
Sunday.
You will need to enter your Trip number, which is
[redacted] when you contact us.
 
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
 
We hope to hear from you soon.
 
Sincerely,
 
Junko A[redacted]
Executive Offices

We understand your concern about the quality of your hotel. We apologize that you are unhappy with your hotel accommodations. We evaluate each participating hotel on many criteria, including cleanliness, guest satisfaction, décor, etc. From your comments, it appears that you feel your hotel fell...

short of your expectations. We appreciate your feedback and have contacted the appropriate people at the hotel to share your concerns.   Since we are unable to refund your hotel reservation, we have sent a separate email that contains a Priceline Hotel coupon code. When you are ready to redeem the coupon code, please click the link in the email and please make sure to review the terms and conditions carefully.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely, Executive Offices

We have
received the consumer’s additional comments.  The consumer
states: “The charges were FINALLY released LATE afternoon on the 26TH”. We are pleased to hear that the credit card
authorization was released by the bank. We appreciate the consumer’s feedback
and apologize for any inconvenience the consumer may have experienced. I have received the consumer’s
additional comments.  As you requested, we have again reviewed this matter
to see if we overlooked anything that might support a more favorable
conclusion. We reviewed the consumer’s reservation and verified
that the hotel has an average guest rating of 8/10 which is based on actual
reviews from customers who have booked on our site and stayed at the hotel. We
assess each property on many different criteria, including cleanliness, guest
satisfaction, decor, etc. We provide hotel chain examples for illustration of
what you may expect when choosing a star level. We do indicate that the brands
shown are only examples and may not be a part of our program. Every hotel is
different and not all hotels within a certain chain have the same star level
rating. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We are sorry that we are unable to assist the consumer any
further in this situation.
 
Sincerely,
N. D[redacted]
Executive
Offices

We sincerely apologize for the difficulty you encountered. We understand you would like to verify the charges on your account. We reviewed your information; however, we were unable to locate any information using your name, phone number and email address. To review your concern further, kindly...

provide us with the phone number, time and date when you called customer service, your 11 digit Trip Number, any other email address or phone number's used to submit your request, the specific amounts charged and when it posted on your account, any other names your reservation was booked under would be extremely helpful.   We hope to hear from you soon.   Sincerely, Executive Offices

Upon review of the consumer’s inquiry. We have confirmed
that the consumer purchased the reservation directly with Choose A Room. Please
note that priceline.com does not have access to reservation made directly with [redacted].  We suggest that
the Bureau/Consumer...

contact [redacted] directly for any assistance
related to the referenced purchase.
 The Bureau/Consumer may contact:
[redacted]
[redacted]
[redacted]
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because they said that they could not do anything about the complaint.
Sincerely,
[redacted]