Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because:To Whom it may concern,We are not satisfied with your response and/or the customer service we received.  The booking was not the right one for the correct airport ([redacted]) it was for [redacted], which is no where near the airport.The bottom line is it was the wrong airport and no way for him to get from [redacted] to [redacted].  Your website was very misleading as, [redacted] did select [redacted] location.  The reservation he got was for [redacted]), which again was the wrong Airport.  All we wanted was it to be modified so he could actually pickup the vehicle.  Customer service refused.  So we were forced to make other reservations.You would think customer service matter, regardless of what the fine print said, that this could not be changed or cancelled.  We called you in a timely manner after realizing this was the wrong location and it was two (2) days before the desired pickup date, so Priceline could have changed it.We are a business and will NEVER use your service again.  We have a business location at all airports here in [redacted] and travel frequently and not only will we never use your service we will advise others of your customer service and misleading website.IF you do not issue the refund, we will dispute it with our Business Credit Card.  We already contacted them the day you folks refused to modify the reservation.  And per our Business Credit Card Company, we have the right to refuse and dispute this, as we did not get what we purchased, which was a rental at [redacted] Airport not [redacted] and/or [redacted] ans they are not the same location and your website is and was misleading.  In addition I have already made a complaint with the  Revdex.com and will inform them of your lame response so they can add that to the unresolved complaint that others can read about it.[redacted], on Behalf of [redacted], VP/Director[redacted], Inc.[redacted]: ([redacted]

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted].
I am writing to let you know that we have received your Revdex.com concern and your email in our Executive Offices.
We understand that you are...

requesting to apply the 7% discount that you received prior to booking this reservation.
We have reviewed the email that you have sent showing the details of the 7% discount coupon and verified that the coupon is valid for a hotel reservation (Extraordinary Hotel Savings ONLY for Email Subscribers) and should be booked using the Name Your Own Price.
[redacted]
Take an extra 7% off
Name Your Own Price
24-hour sale
[redacted]
The Name Your Own Price type of booking only reveals the name of the travel partner (hotel or airline) after purchase. Please note that you purchase an airline reservation by selecting the specific flight time and the airline is disclosed prior to booking. Therefore, we are unable to apply the 7% discount coupon on this airline reservation.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Jenn H[redacted]
Executive Offices

Dear [redacted]
 
Thank you for taking the time to read this email.
 
I am writing to let you know that we have received your
Revdex.com complaint in our Executive Offices. I am sorry to learn
about the difficulties you experienced in trying to book your...

airline
reservation through us. It is understandable that you consequently had to book
your reservation through a different vendor as we were unable to help you book
your request.
 
I have personally checked our system and was unable to
determine why you had such a difficult experience with our site. We have worked
hard to make our service convenient and accessible for all of our customers,
but we acknowledge that there are always areas where we can improve.
 
Please accept our apology for the frustrations that you
have encountered with our customer service. This is certainly not indicative of
the kind of customer service that we strive to provide. It is our goal to
provide quality service and we regret any incidents that created the perception
that we have not provided you with adequate service.
 
These actions are not consistent with priceline?s service
standards.
Exceptions to our normally acceptable service levels do
occur. However, regardless of the reasons, we realize that it negatively
affects our image as a service company.
 
We appreciate your efforts in bringing this issue to our
attention. We hope you give us another opportunity to serve you better in the
future.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: my family and I decided to go ahead and keep our reservation instead of disputing it with my credit card company although I still firmly believe that your practices are deceptive. I was not about to let you ruin our trip. However, I promise you that I will NEVER use your business for any reason and will be sure to share my negative experience with all friends and family. Your response was completely pointless and useless. I will consider it a lesson learned for me. 
Sincerely,
[redacted]

We are contacting you today regarding your [redacted] reservation for Trip Number [redacted].   We tried calling you on your phone number we have on file and we were routed to your voice mail.   We are writing to let you know that we received your Revdex.com...

concern in our Executive Offices.   We have contacted Delta Airlines to request a refund and/or travel credit. They have approved to use your ticket for future travel. They will be charging $50 agency rebooking fee. The value of your ticket is $230.80 less $50.00 it will be $180.80. You have to contact Delta Airlines to rebook. Your ticket must be reissued and the travel must be completed on or before February 1, 2018. Please reply to this email if you want to continue with the process.   Thank you, Mr. [redacted], for taking the time to notify us of this situation. We hope to have the privilege of serving your future travel needs under more pleasant circumstances.   Warm Regards,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: My trip # is [redacted]
Sincerely,
[redacted]

[redacted]
Thank you for taking the time to contact us regarding your [redacted] reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize for the difficulty you encountered. We...

understand you are requesting for a refund/compensation because your flight has been delayed and canceled. We reviewed your reservation and verified [redacted] was able to send you a letter with a resolution at [redacted] We hope you find this information helpful. Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments.  As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Our documented telephone recording confirms that the Priceline representative offered to cancel the reservation and provide a full refund; however, the consumer chose to decline the cancel/refund option. I am sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
N. D’[redacted]
priceline.com

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting for a flight to [redacted], honoring the fare you paid for 323.76 USD and additional compensation for having you to call us to get a refund.   When you purchased a reservation on priceline.com, we were able to successfully issue a ticket and initially, [redacted] advised that they will honor reservation with invalid fare that were ticketed. However, few days after, they have started cancelling ticketed reservation as well without informing us. We receive a notification through the booking system that the flight was cancelled which appeared to be an airline or passenger initiated cancellation. After seeing the flights were cancelled, we immediately sent you an email last November 9, 2017 at 10:42 AM ET to the email address we have on file which is [redacted]. In the email, we have noted that the flight cancellation was initiated by the airline or the passenger and that we advised for you to call the airline or call us back if you have not initiated the cancellation. Unfortunately, at the time your flight was cancelled, we were not aware that [redacted] rescind their prior communication that they will honor ticketed flights. They did not inform us prior to the cancellation that they will no longer honor the reservation ticketed with invalid fares. In fact, for your reservation, our agent needed to call them to get an authorization code for us to be able to process the refund.   I understand the fact that since you booked with us, we should have been able to process the refund earlier, but we depended on you calling us back since booking system did not indicate the reason why flight was cancelled. We apologized however, we will be unable to provide you a flight at the price you were able to book last October 30, 2017 as that fare was invalid and will not be honored by [redacted]. We have advocated on your behalf and contacted the management team of [redacted], however, they have advised that if we want to request any type request or compensation, customers must send their feedback through their website. We may not be able to provide you a flight, however, as a gesture of goodwill, we would like to offer you refund of your [redacted] flight going to [redacted] as well as the hotel you have already booked. Kindly provide us with the receipt or your credit card / bank statements showing these charges for our review. You can reply to this email and attach a copy of the receipt or bank statement. Please note that attachment(s) must be 2MB or less in size and in a PDF or JPEG format.   Thank you and hope to hear from you soon.  Sincerely, Executive Offices

According
to the consumer, she/he was unaware that she was making a purchase.
 
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the following:
 
 
Important
Information










...

















•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an
airline that accepts your price, we'll immediately purchase your tickets
using the payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 
 
This contract for request number [redacted] was
originally initialled on Thu Jun 11 10:14:05 EDT 2015
Your Trip Summary


















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person..
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.









Airfare Details

 





















Depart:
Thu, July 9, 2015

Return:
Thu, July 23, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]

Flight Times:
You may be required to travel during off-peak hours for this trip. Your trip
may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure.

Connections:
Maximum of 2 connections
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Tickets

Passengers:
[redacted]
[redacted]

Aircraft:
Jet or non-jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$150.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$50.85 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$401.70

Total Trip Cost:
(All prices are in US dollars)

$401.70

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an
airline that accepts your price, we'll immediately purchase your tickets
using the payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 















Initial Here:







**
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com

Dear Ms. [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted]ws for Trip Numbe[redacted]
 
I am writing to let you know that we received your RevDex.com concern in our Executive Offices.
 
I...

understand that you would like to be refunded for this
unused reservation. I reviewed your booking in our system and our record shows
that you purchased a restricted reservation. As per policy, this should be a
non-refundable reservation. However, since we value your business, I am pleased
to advise that we decided to make a one-time exception and refund this booking
in full. This would be in the amount of $88.83
 
Please note that you other reservation with this hotel,
Trip Numbe[redacted], was already cancelled for a full refund, in the amount
of $88.83.
 
Your refunds will be processed by our system back to your
bank within 1 business day; however, since bank processing time varies, kindly
check with them if you do not see the refund in your account within a few days.
 
Thank you for your patience while I resolved your issue,
and I hope you find this information helpful.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.  We are sorry that the hotel was unable to accommodate the consumer’s reservation.  Priceline offered the consumer the option to...

receive a full refund or, re-accommodate the reservation at an alternate property -The [redacted]. The following correspondence was sent to the consumer concerning this matter.
 
Dear [redacted],Thank you for using priceline.com for your recent hotel reservation. Our records indicate that your reservation for request number [redacted] was booked at the [redacted] NEAR [redacted]. The [redacted] NEAR [redacted] has informed us that they will be unable to accommodate your reservation. We can, however re-accommodate your reservation at the [redacted].The [redacted] is located at [redacted], [redacted].Their phone number is ###-###-####.Your new confirmation number(s): n/a.The [redacted] is a 2 star level hotel, in the downtown area.If you would prefer to cancel your hotel reservation you may do so as long as you contact us 24 hours before check in date.If you have any questions, please contact our customer service department at ###-###-####.We do appreciate that you can choose from a number of services with priceline.com while planning your travel needs.Sincerely,The Priceline.com Customer Relations team

Dear Ms. [redacted]
 
Thank you for taking the time to contact us regarding [redacted] [redacted] reservation for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We...

attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided and the number provided at the time you booked your reservation.
 
We understand you are requesting to have your pick up and
drop off locations changed because you have changed your destination to
[redacted]. We reviewed your request and verified the reservation purchased
offers additional savings in price and has more restrictions. We apologize, we
are unable to change your location because your reservation is non changeable.
As a one time exception to the cancel policy, we can offer you a cancellation
with a one day rental fee in the amount of 41.00 USD. Please note that this
option will only be available before your pick up date and time, after this
time it will no longer be an option. Kindly call us back or reply to this email
if you wish to proceed with the exception.
 
Please contact us directly at: [redacted] The
Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through
Sunday.
You will need to enter your Trip number, which is
[redacted] when you contact us.
 
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
 
We hope to hear from you soon.
 
Sincerely,
 
Junko A[redacted]
Executive Offices

[redacted]
* Thank you for taking the time to contact us regarding the reservation of [redacted] with [redacted] Rent a Car for Trip Number [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I...

understand that you requested to cancel this rental car reservation. I reviewed this reservation in our system and our record shows that you purchased a restricted rate, which mean it cannot be changed, cancelled or refunded. The terms and condition of this rental that states this policy was presented prior booking. As stipulated on the contract page, this rental car is non-refundable, non-transferable and non-changeable even if the reservation is not used.   We apologize; however, we are truly unable to make any exceptions for you. When we find a travel partner willing to accept your request, we immediately book the reservation in order to secure your low rate. Our system calculates that you saved 243.82 USD or 50.19% off of the rental partner's lowest published rate available at the time of booking. Our travel partner accepted the rate on the condition that your reservation would not be changed or cancelled.   I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted] Executive Offices

Hi. Please see the response below that we have provided to the customer. Thanks.Dear [redacted]
*Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com...

concern in our Executive Offices. We apologize for the difficulty you encountered. We understand you requested for your specific seat assignments. We reviewed your request and confirmed your reservation was used. We reviewed your information further and verified that advanced seat selection is entirely dependent upon your airline and because airlines may change aircraft and seat assignments prior to departure, specific seating requests are not guaranteed. Optional Services such as pre-reserved or priority seating, in-flight entertainment, Wi-Fi, pets, dining, etc. vary by airline and flight. Please note, not all airlines offer complimentary pre-reserved seating on all flights and some airlines offer premium seating options for a fee that is payable to them. You may visit your airline's website or contact your carrier directly to view their pre-reserved seating policy and, if available, request your desired seats. Thank you for your time and we hope you find this information helpful. Sincerely, [redacted]Executive Offices

We expect to have additional information concerning the refund status and will communicate this information with the consumer shortly. We thank you for your patience while this matter is under review for a refund.

Complaint: [redacted]
I am rejecting this response because:On their website, they say they match 100% guarantee.  They took my money for services, therefore, their guarantee should stand.
Sincerely,
[redacted]

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] for
Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our...

Executive Offices.
 
We understand your concern about the unavailability of
the amenities at the hotel during your stay. We have contacted the hotel, and
[redacted] from the Front Desk verified that their pool was unavailable during
your stay due to maintenance. They also verified that the casino was not
on-site, but rather 13 miles away from the property. We apologize for any
inconvenience these may have caused you during your stay, and we would like to
offer a compensation equivalent to 20% of the total cost of your reservation.
 
A refund request for $62.56 was submitted to our
management team for review, and if approved, the refund will be processed to
the card you used to submit your request. This process can take up to 14 days.
Once the refund is approved, your refund will be processed by our system within
1 business day; however, it may take up to 5 business days for your bank to
post the refund to your account.
 
I hope you found my email helpful!
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:I have booked this hotel with an expectation based on the pictures that was provided. I have seen the hotel and the hotel in my opinion doesn't meet whats presented on the pictures. There are many reports from others reviewing this hotel that further confirms my claims here. I understand that this is a 3 star hotel to your standards but I have stayed in many 3 star hotels on the same street that are far better than this hotel. There are reports of [redacted] in this hotel which if I had stayed there it would have affected my health. Given that priceline representative have not been to the hotel to personally investigate my claim here and they are relying on reports provided by the hotel management which have a vested interest in the hotel and its poor performance, I believe that priceline should have investigated this via an independent anonymous visitor and prove to me that the claims are incorrect before declining my refund request. I have refused to stay in hotel due to the reasons provided in the claim and I will continue with my claims until a refund is provided. I have spent many hours on this issue simply due to false representation. A simple [redacted] search on [redacted] shows the validity of my claim. 
Sincerely,
[redacted]