Stahl Construction Company

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We tried contacting you today; however, we were unable to reach you using the phone number you provided during the booking process. Due to the nature of your concern, we would like to...

speak with you directly by phone.   Please contact us directly at: 1-866-966-7186. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter your Trip number, which is [redacted] when you contact us.   Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.   Thank you for choosing to email us today. I look forward to resolving your issue.   Sincerely,   [redacted] Executive Offices

Dear [redacted]
 
Thank...

you for contacting us regarding your
reservation with [redacted] booked under Trip Number [redacted]
 
We are writing to let you know that we
received your [redacted] concern in our Executive Offices.
 
We understand that you were unaware of the
nonrefundable terms and conditions of  your airline  ticket purchase.
 
Prior to purchasing your ticket, you were
provided with a link to view the fare rules and restrictions associated with
your selected ticket purchase, as well as a link to view the Terms and
Conditions associated with the Travel Insurance purchased. We confirmed the
fare rules disclosed that your ticket is non-refundable. 
 
On your behalf, our Airline Travel Services
Specialist contacted the airline to see if an exception could be offered; and
we were advised that the ticket is non-refundable and an exception to the
cancel policy is not possible. In accordance with the fare rules and
restriction of your airline ticket, you may place the value of your ticket on
hold for future travel. The credit can be used in the future minus an airline
penalty fee, and fare difference. If you are interested in exchanging your
reservation for future travel, don’t forget to call before your current
scheduled departure, because no changes or cancellations will be allowed after
this time.
 
Thank you for choosing to email us today. I
hope you found my reply helpful! Please email us again if you need anything
else. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

From: [redacted] Sent: Thursday, February 08, 2018 12:39 PM To: [redacted] Subject: complaint #[redacted]   Please close complaint. We have reached an agreement on a refund.

See the response below that we sent to the customer: Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the Thunderbird Resort Club for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern...

in our Executive Offices. We understand that you have issues with this hotel reservation. Despite of the restrictions on this reservation, a refund of $20.00 has been processed on October 11, 2016. The hotel has charged us for the entire cost of this reservation. We apologize; however, we are unable to provide further compensation. Instead, you can use the following coupon code to be used on a future priceline.com Hotel Express Deal. The coupon will provide a discount of 15% on your next reservation. [redacted]iscount to apply. Available on Express Deals reservations Book by September 1, 2017 We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful. Sincerely,
[redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: I could not find that important information in confirmation email. And the hotel told me that it is priceline.com who cancelled my reservation. Cancelled my reservation then told me it is not refundable. Made me sleep in my car the whole night. I won't accept their response.
Sincerely,
[redacted]

We are contacting you today regarding Ms. [redacted] Brenner's reservation at the La Quinta Inn & Suites Orlando Universal Area booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we...

understand, Ms. Brenner did not stay at the hotel due to the quality of the room and you would like to be refunded.   We apologize that Ms. Brenner was unhappy with her hotel accommodation and to hear that the hotel fell short of her expectation during her stay. We appreciate your feedback and contacted the appropriate people at the hotel to share your concerns.   We contacted the hotel and they advised that there was no issue with the room when they checked and Ms. Brenner stayed there for more than an hour. The hotel also advised that they offered another room but Ms. Brenner refused. We apologize; however, the hotel did not allow a full refund for the reservation.   We processed a refund for the last 2 nights of the reservation in the amount of 148.92 USD. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   As an apology for the inconvenience, we are providing you a coupon that you can use on a future Hotel Express Deal reservation on our website. The coupon will provide a 20% discount excluding taxes and fees. Below are the details of the coupon:   Coupon Code: [redacted] Expiration Date: August 1, 2018   We are sorry we did not provide you the answers you were looking for and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence. Attached hereto is a copy of the consumer’s initialed contract
page authorizing the terms and conditions of the purchase, including the selected
travel dates. I am sorry that Priceline
is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
This contract for request number [redacted] was originally initialled on Mon Jul 13 09:35:59 EDT 2015




Trip Summary for [redacted]
Name
must match photo ID. Please verify spelling and edit name
if necessary.



















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.




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and Save Cash

We have a one-way flight available that will save you cash. Enter
an offer and we will see if an airline accepts your offer.
Total charges, including taxes and fees,are displayed on the following
page.


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Departing Flight Information -
Friday, July 17, 2015




(operated by [redacted])
Flight [redacted]
2h 13m, 610 mi

From[redacted]
[redacted]
Departs: 6:50 PM

To[redacted]
[redacted]
Arrives: 8:03 PM

AircraftEmbraer E175 (Jet)
Economy/Coach Class




(operated by [redacted]
Flight [redacted]
0h 52m, 67 mi

From[redacted]
[redacted]
Departs: 8:50 PM

To[redacted]
[redacted]
Arrives: 9:42 PM

AircraftCanadair Regional Jet (Jet)
Economy/Coach Class

Returning Flight Information -
Sunday, July 19, 2015




(operated by [redacted]
Flight [redacted]
0h 50m, 67 mi

From[redacted]
[redacted]
Departs: 6:59 AM

To[redacted]
[redacted]
Arrives: 7:49 AM

AircraftCanadair Regional Jet (Jet)
Economy/Coach Class




(operated by
[redacted]
Flight [redacted]
1h 58m, 610 mi

From[redacted]
[redacted]
Departs: 8:30 AM

To[redacted]
[redacted]
Arrives: 11:28 AM

AircraftBoeing 737-800 (Jet)
Economy/Coach Class

 












Passenger
and Ticket Information

[redacted]Seat Preference (Change Seat)
Flight [redacted]: 24B
Flight [redacted]: No Seat Preference
Flight [redacted]: No Seat Preference
Flight [redacted]: No Seat Preference


United Mileage Plus
- tu571597

Ticket Type:Electronic

Summary of Charges




































Airline Ticket Cost:

$398.00 per ticket


Add Trip
Protection
Trip Protection
is a smart decision!
See Details
 

Airline Ticket Taxes & Fees:

$45.20 per ticket

Processing Fee:

$7.00 per ticket

Airline Ticket Trip
Protection:

Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$450.20

Total Trip Cost:
(All prices are in US dollars)

$450.20

Baggage fees
are not included in your trip cost.

Important
Information






















•

Ticket is non-refundable and
changes are not permitted. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. No refunds will be granted for the unused portion of your
trip.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.



 










Initial Here*
**



I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because: This was a one mistake that I have made. This was the biggest trip I have planned in my life & now I don't even know if should travel again because of this ordeal. This business cons people out of money without understanding that people make mistakes. They are just looking for a way to get money. I don't understand how this business says that they are in it for the customers but yet have so many complaints. You would think that if a business have complaints on multiple pages because of this "name your own price" then they would do something to change it.  Most business give you time to cancel or change in a 24hr time frame because they want loyal customers. NOT this business. Then I would have spent 1 night only 1 night in [redacted] for $721? What type of customer service is that. I don't mind paying a fine of $100-200 because it was my own mistake for not paying attention, But I refuse to pay $721 to this company. I choose this business because of all the ads I see on t.v & really believed in this business & how they want to help their customers to have a great trip. I trusted in this company for my first trip & ended up getting the rough end of the stick. Customers are customers and should not be treated as money bags for companies like Priceline. I just want to be treated like a valuable customer should be treated. I just want satisfaction that you promise your customers. I don't want to fight with this company or leave a bad name with people I meet. I just want my life back. I have had to freeze my accounts for now because of 1 mistake that I made & now have to either find another bank or have cash all over the place. Where is the customer service is that?
Sincerely,
[redacted]

We are contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you need to...

cancel your reservation due to changes on your business trip.   The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundable. This information was provided on your contract page prior to booking.   As a gesture of goodwill, we canceled your reservation and processed a refund in the amount of 114.88 USD. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: They are offering the same two options they originally offered. They are not allowing us to cancel the entire package or honor what I booked. I called the hotel this morning and they have us down for all inclusive. Priceline keeps saying the hotel isn't offering all inclusive, but that's what we are booked for. I would like to keep my reservation as it is which is all inclusive. The hotel said we are already booked all inclusive and there is no problem, so I am not sure why priceline is trying to mess with it. I want either a refund of my entire package or it to be honored. Also, different people from priceline keep emailing me different things so I feel they do not know what they are talking about.  
Sincerely,
[redacted]

RevDex.com, Inc.
 
We are in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
 
According to
the consumer, she/he purchased trip protection along with a non-refundable reservation
and believed...

that trip protection would apply due to a change in plans.
 
Priceline
offers a variety travel service options, including reservations that offer
cancelations.
 
When
selecting a reservation, the consumer is provided with the cancel policy
associated with each reservation.  In
this case, the consumer chose to select a restricted reservation that provided
greater savings and less flexibility.
 
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable
terms and conditions of the selected purchase as well as the trip protection
coverage.
 
Trip
Protection does not protect you in the event of unforeseen business or personal
obligations, changes in your travel plans after your offer is accepted or
dissatisfaction with your itinerary.
 
 
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
 
View
Description of Coverage
[redacted] Trip Protection
Description of Coverage can be
found on the FAQ section of the priceline.com website as well as the consumer’s
contract page. [redacted] About Your Travel Insurance - If
you have questions or concerns regarding Travel Insurance for this trip please
email [redacted] at [redacted] or call toll-free [redacted] for international callers).
·       
To request claim forms, please visit [redacted] You may also email or call [redacted] using the contact information above. If
emailing, please include your Request Number, your name, your address, your
phone number, and the type of claim form you need (e.g. Trip Cancellation).
We are sorry that the consumer’s selected reservation is
non-refundable and we are unable to assist any further.
 
Sincerely,
 
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-04-01 17:00:49



Please Review Your
Request

















































4 Star
Deluxe Hotel, [redacted] Area




















Which
hotel will I get?

Check-In
Date:

Wednesday, July 22, 2015

Check-Out
Date:

Thursday, July 23, 2015

Region

[redacted]

City
Area:

Market
Center - [redacted]

Check-In
Time:

Varies
by hotel. Guaranteed late night arrival if needed.

Check-Out
Time:

Check-out
times vary by hotel

Room
1:

[redacted]

Number
of Rooms:

1

Guaranteed
Amenities:

Business
Center, Guest Score 8/10 or Higher

Number
of Nights:

1











 




























Offer
Price Per Room, Per Night:

US$
120.00

Travel
Insurance:

US$
5.00


Subtotal:

US$
125.00

Taxes
and Service Fees:

US$
26.07

Priceline Hotel Coupon:


-US$ 0.00





Total
Charges*:

US$
151.07

Have
a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices
are in US dollars.



We Recommend Trip
Protection
Life
is uncertain...plan for the unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.
View
Details >>
·100% Trip Cancellation and Trip Interruption
Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
·24/7 Live Travel Assistance A real person available to assist you any time of the day with
last minute flight or hotel changes, luggage locator services, cash
transfers, medical assistance services and emergency services.


Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate
up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or
other special needs (including preferences
for smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival
on the confirmed check-in date only. If you do not check-in on the first day of
your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will immediately charge your credit card
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.






[redacted]

I have read, accept and agree to abide
by priceline.com's terms
and conditions, privacy policy
and the travel insurance Description
of Coverage. I have read,
accept and agree to abide by priceline.com's terms
and conditions and privacy policy.

Good Afternoon,You reference that this was a [redacted] reservation. You would want to make a complaint under [redacted] on the Revdex.com. While priceline.com and [redacted] are both in the Priceline Group, we are still separate companies. We have no access to their reservation system or any bookings...

made on their site. We are unable to assist in this matter.Regards,Priceline.comExecutive Offices

Please
note that this matter refers to a Booking.com purchase. Booking.com can be contacted
at the following:
 
[redacted]
Customer Relations Team Leader
 
Booking.com Customer Service Center (USA) Inc.
[redacted]
E-mail:...

[redacted]
U.S. Direct [redacted]
Fax [redacted]
 
Sincerely,
[redacted]
priceline.com

Dear Ms. [redacted],
 
We are c**tacting you today regarding your reservati** at
the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com c**cern in our Executive Offices. We understand your
c**cern...

regarding the currency that you were charged for this reservati**.
Prior to booking we presented a c**tract page which has the details of your
request, the terms and c**diti**s of the reservati**, including the summary of
charges. It was disclosed prior to booking that the reservati** is in USD. We apologize;
however, we are unable to process a refund of the difference.
 
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices
 
 
This checkout page for trip number
[redacted] was submitted ** 2015-07-07 00:48:25



Please Review Your
Request















































4 Star Deluxe Hotel, Downtown [redacted]
[redacted] Area




















Which hotel will I get?

Check-In Date:

Saturday, July 11,
2015

Check-Out Date:

M**day, July 13,
2015

Regi**

[redacted], **

City Area:

Downtown [redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Fitness Center, Guest Score 7/10
or Higher

Number of Nights:

2













 





































Offer Price Per
Room, Per Night:

US$ 153.00

Travel Insurance:


US$ 10.00






Subtotal:

US$ 306.00

Taxes and Service Fees:

US$ 61.12

[redacted] Hotel Coup**:


-US$ 0.00





Total Room
Charges:

US$ 367.12

Apply Coup**

Hotel Fee:

US$ 8.00

Total Cost:

US$ 375.12

Have a coup** code? Apply Remove Coup**
This coup** is invalid or has expired













Purchase Trip
Cancellati**/Interrupti** Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for **ly USD10.00 per room per night. Details.







No surprises!
Total cost includes estimated hotel fees (e.g resort fees). Your total cost
will never be higher than displayed above.
Important Informati**
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or n**-smoking rooms) should be requested through your c**firmed
hotel and cannot be guaranteed.
Reservati** is guaranteed for arrival ** the c**firmed
check-in date **ly. If you do not check-in ** the
first day of your reservati** and you do not alert the hotel in advance, the
remaining porti** of your reservati** will be canceled and you will not be
entitled to a refund.
If [redacted] accepts your price, [redacted] will book your
reservati** in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualificati**s of the star
level you initially requested. The hotel that is selected may or may not be
**e that you have seen during a hotel search [redacted]. Any sorting or
filtering opti**s previously used will not apply to this Name Your Own Price
request. [redacted] will immediately charge your credit card the total cost of
your stay. Rooms purchased through [redacted] cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. [redacted]
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through [redacted] cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservati** holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additi**al hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
opti**al (parking, ph**e calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through [redacted] are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
[redacted].com is unable to facilitate a rebate of Canadian
Goods and Services Tax ("GST") for U.S. resident customers booking
Canadian hotel accommodati**s utilizing the [redacted].com service.
For security reas**s, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by [redacted]'s
terms and c**diti**s regarding hotel rooms and the use of the
[redacted].com Web site by entering your initials when you submitted your
original request.




[redacted]

I have read, accept and agree to abide by [redacted].com's terms and c**diti**s,
privacy policy
and the travel insurance Descripti** of Coverage. I have read, accept and agree to
abide by [redacted].com's terms and c**diti**s and privacy policy.

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you would like to be refunded for the reservation because the hotel you received is not pet friendly.   We checked our records and verified that pet friendly...

hotel was not guaranteed for your reservation. The reservation that you purchased is truly restricted which is non-cancelable and non refundable. This information was provided on your contract page prior to booking.   As a gesture of goodwill, we made a one time exception to cancel your reservation and processed a full refund of 64.97 USD back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely, Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding your airline reservation under Trip Number [redacted]
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We understand that you had some...

issues due to the airline schedule change that occurred to your reservation.
 
Airlines can and often do adjust their schedules depending on traffic, change of equipment, route popularity and other various reasons.  The change to your reservation is a result of your airline modifying their schedule. As a travel agent, we have the ability to review alternate flight options or explore your airline's rules on refunding your tickets. We have checked our records and verified that our agents assisted in booking you on the closest flight possible per your airline's guidelines. It is understandable that you are unhappy with the airline changes, as well as your experience; however, we are unable to offer any compensation.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Our record indicates that this matter has been addressed with the consumer.
A refund  in the amount of $100 will be issued back to the consumer’s credit card.
 
Sincerely,
N D[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because:Your response is more proof of how deliberately vague and misleading your advertising is. What you are claiming is not what foks are seeing. Attached is the FIRST SEARCH RESULT when you do a google search for PRICELINE PRICE MATCH GUARANTEE. This is where I found it and why I purchased my ticket through Pricelione. And what it states in big, bold letters is:WE GUARANTEE THE LOWEST PRICE ON EVERYTHING YOU BOOKFind a lower price, we'll refund you 100% of the difference.Book an Express Deal, we'll refund you 200% of the difference.GUARANTEED.This is not true since and the purpose of my complaint. What is left out is THE MOST IMPORTANT PART is missing from this big bold claim, which is buried at the bottom in the intentionally vague statement: Contact us within 24 hours to initiate your claim. Other airlines plainly state the betst price offers MUST BE made within 24 hours. Your claim is intentionally vague and misleading. 
Sincerely,
[redacted]

Hi. Please see our response to the customer below.   D[redacted] Thank you for taking the time to contact us regarding your hotel reservation at the Richmond Oceanfront Hotel under Trip Number [redacted] I am writing to let you know that we have received your Better...

Business Bureau complaint in our Executive Offices. We apologize that you were unhappy with your hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, dcor, etc. We are sorry to hear that your hotel fell short of this expectation during your stay. We appreciate your feedback and we have contacted the appropriate people at the hotel to share your concerns. However, the hotel advised that they are unable to offer any refunds. We have researched to find that this hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows: [redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]In addition, we were unable to find any issues with our system and our records indicate that you were presented with a confirmation page and sent a confirmation email indicating that your initial request was confirmed prior to your submission of your second request. Therefore, we regret to advise you that we are unable to fulfill your request for a refund. We are sorry we did not provide you the answers you were looking for and we thank you for your time.  Sincerely, [redacted]Executive Offices

Hello. We have refunded the customer the 20USD cancellation fee.  Thank  you.