Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because: This was a one mistake that I have made. This was the biggest trip I have planned in my life & now I don't even know if should travel again because of this ordeal. This business cons people out of money without understanding that people make mistakes. They are just looking for a way to get money. I don't understand how this business says that they are in it for the customers but yet have so many complaints. You would think that if a business have complaints on multiple pages because of this "name your own price" then they would do something to change it.  Most business give you time to cancel or change in a 24hr time frame because they want loyal customers. NOT this business. Then I would have spent 1 night only 1 night in [redacted] for $721? What type of customer service is that. I don't mind paying a fine of $100-200 because it was my own mistake for not paying attention, But I refuse to pay $721 to this company. I choose this business because of all the ads I see on t.v & really believed in this business & how they want to help their customers to have a great trip. I trusted in this company for my first trip & ended up getting the rough end of the stick. Customers are customers and should not be treated as money bags for companies like Priceline. I just want to be treated like a valuable customer should be treated. I just want satisfaction that you promise your customers. I don't want to fight with this company or leave a bad name with people I meet. I just want my life back. I have had to freeze my accounts for now because of 1 mistake that I made & now have to either find another bank or have cash all over the place. Where is the customer service is that?
Sincerely,
[redacted]

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $148.20 was issued for the purchase.
Sincerely,
[redacted]
Priceine.com

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According
to the consumer, priceline pre populated or selected the travel dates.
 
Attached hereto, is a copy...

of the consumer’s initialed
contract page authorizing the terms and conditions of the selected purchase, including
the selected travel dates for each of the consumer’s reservation, both indicating
an April 10th check-in date. Travel dates are selected and authorized
by the consumer, and not priceline.
 
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
 
?
3.5-Star
hotel in the Downtown [redacted] Area
Amenities: Internet, Swimming Pool, Restaurant, Business Center,
Gym/Spa
Guest Score: 7+
Check In: Fri,
Apr 10, 2015
Check Out: Sat,
Apr 11, 2015
Rooms: 1 room for 1 night
Room Rate: $81.00 per room/night
Taxes & Fees: $19.24
Room Total: $100.24
Have a promo code?
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
continue
T axes and Fees
Amount:
$19.24
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds
are not allowed.
TERMS AND CONDITIONS PAGE
We want you to love your hotel. So please read this important
stuff.
All rooms will accommodate up to 2 people. Requests for bed
types (King, Queen, 2
Doubles, etc.) or other special requests (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed by Priceline.
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do
not check-in on the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refund.
The hotel that is booked may or may not be one that you have
seen during a hotel
search on priceline. Any sorting or filtering options previously
used will not apply to
this request.
The reservation holder must present a valid photo ID and credit
card at check-in. The
credit card is required for any additional hotel specific service
fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkout. These
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
If your request is accepted, Priceline will immediately charge
your credit card the total
cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed
or transferred and refunds are not allowed. If your request is
not accepted, your credit
card will not be charged. Prices are not guaranteed until
purchase is complete.
I have read, accept, and agree to abide by priceline.com's
terms and conditions and privacy
policy.
Initial
Here to Accept **
 
 
4-star
hotel in the Downtown [redacted] area
Check In: Fri,
Apr 10, 2015
Check Out: Sat,
Apr 11, 2015
Rooms: 1 room for 1 night
Your Bid: $77.00 per room/night
Taxes & Fees: $19.03
Room Total: $96.03
Have a promo code?
Guest Info (Room 1)
[redacted]
Billing Info
[redacted]
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
Send me email deals
continue
T axes and Fees
Amount:
$19.03
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds
are not allowed.
TERMS AND CONDITIONS PAGE
We want you to love your hotel. So please read this important
stuff.
All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed.
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do not
check-in on the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be
canceled and you will not
be entitled to a refund. Guaranteed late night arrival.
Check-out time varies by hotel.
If priceline accepts your price, priceline will book your
reservation in a property with
an equal or higher star level than you requested. Please note it
is possible that the
hotel you are booked in could be a Resort, which will meet or
exceed the minimum
qualifications of the star level you initially requested.
The hotel that is selected may or may not be one that you have
seen during a hotel
search on priceline. Any sorting or filtering options previously
used will not apply to
this Name Your Own Price request. Priceline will immediately
charge your credit card
the total cost of your stay. Rooms purchased through priceline
can not be cancelled,
changed or transferred and refunds are not allowed. If your
offer is not accepted, your
credit card will not be charged.
The reservation holder must present a valid photo ID and credit
card at check-in. The
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkout. These
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
I have read, accept, and agree to abide by priceline.com's
terms and conditions and privacy
policy.
Initial Here to Accept **

Complaint: [redacted]
I am rejecting this response because: The language on webpage described the insurance to be as if it is a non-catastrophic situation coverage. Yet now after the fact I am being told that insurance applies ONLY to catastrophic situations coverage. That kind of duplicity is dishonest and shameful. So I am rejecting this shameful duplicity.
Sincerely,
[redacted]

Dear [redacted]
Roman";color:#333399">
Thank you for contacting us regarding your
reservation with [redacted] for Trip Number [redacted]
We are writing to let you know that we
received your Revdex.com concern in our Executive Offices. I am
sorry for the inconvenience and disappointment you experienced with this
reservation.
We would like to assist you by forwarding your
issue to our Management Team for further review. For us to identify how best we
can assist you with this, please fax to us directly a copy of your hotel and
transportation receipt or billing statement to: ###-###-####. Please include
in your fax the Trip Number [redacted] and your name so that we can associate
your fax to your reservation. You may also reply to this email and attach the
needed billing statement. The attachment needs to be a PDF or JPG file no
larger than 2MB. Any attachment that does not meet this criteria may be
considered potential for spam/malware/viruses and are stripped from the email
message by our corporate email system.
We appreciate your patience while we continue
to work to resolve your issue.
Sincerely,
Berna A[redacted]
Executive Offices

Hello. Please see the response below that we have sent to our customer.   [redacted]  Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted]  We are writing to let you know that we received your...

Revdex.com concern in our Executive Offices. We apologize that we are unable to apply the Best Price Guarantee to your reservation using the rates you found on [redacted] As stated on our website, to qualify, the lower price has to be for the same rental car company, car type, rental location, pick-up and drop-off dates and times. For Terms and Conditions of our Best Price Guarantee, please follow the link below: [redacted]
Also, we understand that you received  promotional email for a lower rate in Hollywood International Airport. Unfortunately, when you received the email and our representatives tried to validate, the rate was no longer available. Prices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotion. For these reasons, the prices quoted for the dates you entered could differ from the base rate displayed in the promotional email you received.  Also it is possible that when our representative was reviewing the rates online, the inventory of our travel partners changed as affected by their availability.  We see that you purchased your reservation through the Name Your Own Price. Please be advised that with Express Deals or Name Your Own Price you have up until midnight the day before you travel to file for a Best Price Guarantee claim.  We apologize for any inconvenience this has caused. Sincerely,  [redacted] Executive Offices

Complaint: 11571010
I am rejecting this response because: I have attempted to contact [redacted] Airways at (312)843-5794 but every time I try their offices are closed. Their hours are 9 am to 3pm. I last tried on 7/28/16 at 2:09pm and their automated message stated they were already closed for the day. I have the phone records detailing this. Also ,it is now greater than 8 weeks (actually 59 days) since I originally contacted Priceline for the refund on June 3rd. Obviously , the executive offices are disregarding their original verbal agreement of 4 to 6 weeks for a refund and now are not honoring their 6 to 8 weeks for a refund. I really am upset that they can continually delay the refund by repetitively stating it can take up to 8 weeks when that time frame has already been exceeded . It is shameful. Hopefully with the Revdex.com and some other interventions I will get a more respectable response.
Sincerely,
[redacted]

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding
your reservation at the [redacted] Suites Austin [redacted] for Trip Number
[redacted].
We are writing to let you know we received your RevDex.com concern in our Executive Offices.
 We...

reviewed your
request and verified the reservation was booked through one of our Affiliates,
[redacted]. We do not offer Best Price Guarantee on reservations booked
through our affiliates.
We apologize, we will be unable to issue a refund.
Thank you for your time and we hope you find this
information helpful.
Sincerely,
[redacted]
Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at the Courtyard By [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you have...

issues with this hotel reservation.   Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. Therefore, we are unable to change, cancel or process a refund for this reservation.   As a one-time courtesy, we have contacted the Courtyard By [redacted] on your behalf to request to cancel the reservation without penalty; however, denied our request and verified that the reservation is truly non-refundable. Since the hotel will still charge for the total cost of this reservation, we are unable to change, cancel or process a refund for this booking.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned
consumer and appreciate the opportunity to respond. Attached hereto is a copy
of the consumer’s initialed contract page authorizing the terms and conditions
of the purchase, including the pick-up and drop off location. Our...

record indicates
that the reservation was cancelled by the consumer, and a refund in the amount of 276.32
USD will be issued for the rental car purchase, which equates to a refund of the
original purchase price minus a cancellation penalty of 20.00 USD.
 
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-04-30 09:14:14












 






















·       


5
·       


3

·       


AUTO
·       


AC
Unlimited Mileage
Standard Car with Unlimited Mileage




Pick-up: [redacted]) [redacted]
Drop-off: [redacted]) [redacted]
Pick-up Date & Time: Thursday, May 21, 2015, 06:00 PM
Drop-off Date & Time: Saturday, May 30, 2015, 11:00 AM
Rental Car Company:


Total Charges
9 Days at: $20 /day



Total:$296.32
Summary of Charges
Your Price Per Day:
$20 (per day)
Total Rental Days:
9
Subtotal:
$180
Taxes and Fees: (details)
$116.32
Total Charges:
$296.32
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup

under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:
Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.

For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?
Proof of round trip travel Local renter





The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.



Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter. Contact
the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've reviewed your
information above, please review the following rules regarding rental cars
issued through priceline.com:
·       
Rental
cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.

·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special requests.

·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand that you...

were unable to use your reservation due to a security deposit charged at the hotel. We stated on your contract page that the reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. We apologize; however, your reservation is non-changeable, non-cancellable and non-refundable.
I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.
Sincerely,
Frich A[redacted]
Executive Offices

Dear [redacted]
 
Thank...

you for contacting us regarding your
reservation with [redacted] booked under Trip Number [redacted]
 
We are writing to let you know that we
received your [redacted] concern in our Executive Offices.
 
We understand that you were unaware of the
nonrefundable terms and conditions of  your airline  ticket purchase.
 
Prior to purchasing your ticket, you were
provided with a link to view the fare rules and restrictions associated with
your selected ticket purchase, as well as a link to view the Terms and
Conditions associated with the Travel Insurance purchased. We confirmed the
fare rules disclosed that your ticket is non-refundable. 
 
On your behalf, our Airline Travel Services
Specialist contacted the airline to see if an exception could be offered; and
we were advised that the ticket is non-refundable and an exception to the
cancel policy is not possible. In accordance with the fare rules and
restriction of your airline ticket, you may place the value of your ticket on
hold for future travel. The credit can be used in the future minus an airline
penalty fee, and fare difference. If you are interested in exchanging your
reservation for future travel, don’t forget to call before your current
scheduled departure, because no changes or cancellations will be allowed after
this time.
 
Thank you for choosing to email us today. I
hope you found my reply helpful! Please email us again if you need anything
else. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: the possibility or lack thereof to cancel my ticket should have been clearly communicated before I purchased the ticket. To communicate that information after I purchased the ticket is ludicrous. I therefore find priceline's business methods to be deceptive and fraudulent. I will not cease to communicate my unfortiunate experience with this business and, thankfully, there are other more transparent travel agencies that I can rely on. 
Sincerely,
[redacted]

Hi. Please see the email below that we have sent to our customer.  Thanks.[redacted], Thank you for taking the time to contact us regarding your recent priceline.com experience. I am writing to let you know that we received your Revdex.com concern in our Executive...

Offices. I understand that you tried to book a reservation on our website; however, was unable to get a confirmed booking. We apologize you were having difficulty booking reservation on our website. We are looking into this matter. Meanwhile, to ensure you can get the travel product and pricing you desire, you might want to consider booking directly with the travel partner (airline, hotel, rental car company).  We apologize for the inconvenience. Sincerely, [redacted]

Attached hereto is a copy of the consumer’s initialed contract page disclosing
the following terms and conditions.
Roman";color:#0A84C1;background:yellow;
mso-highlight:yellow">Important Information
All
rooms will accommodate up
to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.)
or other special needs
(including preferences for smoking or non-smoking rooms) should be requested
through your confirmed hotel and cannot be guaranteed.
Reservation
is guaranteed for arrival on the confirmed check-in date only. If you do
not check-in on the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be canceled
and you will not be entitled to a refund.
If
priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requested. Please note it
is possible that the hotel you are booked in could be a Resort, which will meet
or exceed the minimum qualifications of the star level you initially requested.
The hotel that is selected may or may not be one that you have seen during a
hotel search on priceline. Any sorting or filtering options previously used
will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost
of your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by the
hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in your
offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.
For security
reasons, and to indicate that you have reviewed your request, please initial
below. Remember that you agreed to abide by priceline's terms and conditions regarding hotel
rooms and the use of the priceline.com Web site by entering your initials when
you submitted your original request.
This checkout page for trip number
[redacted]93 was submitted on 2016-02-14 10:04:43
Please Review Your
Request

3 Star Upscale Hotel  
Which hotel will I get?




Check-In Date:


Tuesday, February
16, 2016




Check-Out Date:


Thursday, February
18, 2016




Region


Washington D.C.




City Areas:


Convention Center - US Capitol
North
Downtown




Check-In Time:


Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:


Check-out times vary by hotel




Room 1:


 




Number of Rooms:


1




Guaranteed Amenities:


Guest Score 7/10 or Higher




Number of Nights:


2












Offer Price Per Room, Per Night:


US$ 87.00





Travel
Insurance:


US$
10.00






Subtotal:


US$ 174.00





Taxes and Service Fees:


US$ 36.36





Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:


US$ 210.36



Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired









Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD10.00 per room per night. Details.


 SHAPE  \* MERGEFORMAT



 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on
the confirmed check-in date only. If you do not check-in on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
  If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will
immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your credit card will
not be charged. Priceline will immediately charge your PayPal account
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If your offer
is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card
at check-in. The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel
to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
  Hotel rooms purchased through priceline are
not eligible for frequent traveler points, upgrades, vouchers, or other
discounts and incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.
Initial Here:


I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:Your response is more proof of how deliberately vague and misleading your advertising is. What you are claiming is not what foks are seeing. Attached is the FIRST SEARCH RESULT when you do a google search for PRICELINE PRICE MATCH GUARANTEE. This is where I found it and why I purchased my ticket through Pricelione. And what it states in big, bold letters is:WE GUARANTEE THE LOWEST PRICE ON EVERYTHING YOU BOOKFind a lower price, we'll refund you 100% of the difference.Book an Express Deal, we'll refund you 200% of the difference.GUARANTEED.This is not true since and the purpose of my complaint. What is left out is THE MOST IMPORTANT PART is missing from this big bold claim, which is buried at the bottom in the intentionally vague statement: Contact us within 24 hours to initiate your claim. Other airlines plainly state the betst price offers MUST BE made within 24 hours. Your claim is intentionally vague and misleading. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Price for the hotel is certainly determined by having a pool or not. I was charged for a hotel with a pool regardless of the pool being out of order during my stay. This is dishonest pricing and the business is hosting behind an agreement. Instead of doing the right thing, you are losing a repeat customer. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I could not find that important information in confirmation email. And the hotel told me that it is priceline.com who cancelled my reservation. Cancelled my reservation then told me it is not refundable. Made me sleep in my car the whole night. I won't accept their response.
Sincerely,
[redacted]

I have received the consumer’s additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion.
The consumer provided a screen shot with
3 purchase options:
1.      Express Deals
2.      Name Your Own Price
3.      Published Price.
 
At the top of the screen shot, which was provided by the
consumer, is listed the [redacted] Hotel reservation option at $58/night. As
noted, this is an Express Deals
reservation option and not a Name Your Own Price reservation option.
Express Deals options disclose the purchase price.
At the bottom of the screen shot, which was provided by the
consumer, is listed the [redacted] at $71/night. As
noted, this is a Published Price reservation
option and not a Name Your Own Price reservation option. Published Price
options disclose the purchase price.
At the center of the screen shot, which was  provided by the consumer, is an option to
click on a Name Your Own Price option: Name Your Own Price Upgrade to a
3 star hotel for a 2 star price
- GO.  Once the consumer clicks GO, and selects
the Name Your Own Price option, the consumer accesses the Name Your Own Price
website,  and is prompted to enter an offer price and other important information.
Once the consumer enters the offer price and other important
information, the consumer is presented with a contract page, again displaying
the information provided by the consumer, including the offer price. The consumer
is then asked to review the contract page and authorize the purchase by
initialing the contract page.  With Name
Your Own Price reservations, the consumer, and not Priceline, provides the
offer price.
I appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com