Stahl Construction Company

Complaint[redacted]
I am rejecting this response because: until I get a refund I will not be satisfied. I feel this business practice is unethical. Please refund the 133.25 you charged my card. 
Sincerely,
[redacted]

I am writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand that you would like to be refunded for the cost of this rental car reservation. Our records show that the rate you purchased is non-changeable, non-cancelable and...

non-refundable. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. In addition, we have contacted [redacted] and they verified that the reservation is  truly restricted. We are unable to change, cancel or process a refund for this reservation. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Priceline.com
discloses prior to purchase, that resort fees are not included in your offer
price.
 
Priceline
does not collect resort fees. Resort fees are charged by, and paid directly to
the hotel.
 




On each
consumers’ contract page...

(including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this matter labeled
under Important Information.
 
Important
Information
 
·       
The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel to
the customer at checkout.  These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in your offer price.
 
The charges hyper link further discloses the
following information.
Hotel
Charges
Depending
on the property you stay at you may also be charged (i) certain per person, per
room or percentage based mandatory hotel specific service fees, for example,
resort fees (which typically apply to resort type destinations and, if
applicable, may range from $10 to $40 per day), energy surcharges, newspaper
delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or
(ii) certain optional incidental fees, for example, parking charges, minibar
charges, phone calls, room service and movie rentals, etc. These charges, if
applicable, will be payable by you to the hotel directly at checkout and are
not included in your room rate. Please contact the hotel directly as to whether
and which charges or service fees apply.
These fees
are incurred whether the consumer purchases the hotel room reservation via the
priceline.com website, or directly through the property.
Attached
hereto, is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase.
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because: I did not receive the refund yet. When the refund posts to my credit card, I will be happy to accept the business's response. Until then, I am skeptical that the refund will really be put through.
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding the rental car component of your vacation package reservation with Budget Rent a Car for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We...

sincerely apologize for the delay. We reviewed your information further and confirmed you were only able use your car rental for one day. A refund request in the amount of 190.35 USD was submitted to our management team for review, and once approved, the refund will be processed to the card you used to submit your request. This amount is equivalent to five unused rental days. This process can take up to 14 days. We will try to expedite this process for you. Once the refund is approved, your refund will be processed by our system within 1 business day; however, it may take up to 5 business days for your bank to post the refund to your account.   We apologize for any inconvenience and thank you for your patience while resolving this issue.   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:
THIS IS JUST WRONG!Not what I chose! And this company is falsifying information.FRAUD.  
Sincerely,
[redacted]

RevDex.com, Inc.
 
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. For any assistance related to
[redacted].com purchases, please contact [redacted] or [redacted] at
[redacted].com (contacts below).
[redacted]
Phone: [redacted]
Address: [redacted]
Website: www.[redacted].com
We
are sorry that we are unable to issue any refunds while this matter is in
dispute with the credit card issuing bank.  
 
Sincerely,
[redacted]
priceline.com

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you found a lower price on the hotel's website and you would like to be refunded for the difference. In order to be eligible for our Best Price Guarantee, the lower...

price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. We checked our records and verified that the rate available on the hotel's website when you called us was for a total of $1,333.35 which is higher than what you paid. We apologize; however, we are unable to process a refund for your reservation. As an apology for the inconvenience, we are providing you a coupon that you can use on a future Hotel Express Deal reservation on our website. The coupon will provide a 15% discount excluding taxes and fees. Below are the details of the coupon:   Coupon Code: [redacted] Expiration Date: September 30, 2018   We are sorry we did not provide you the answers you were looking for and thank you for giving us the opportunity to assist you.  Sincerely, Executive Offices

Hi. Please see the response below that we have provided to the customer. Thanks.Dear [redacted]
*Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com...

concern in our Executive Offices. We apologize for the difficulty you encountered. We understand you requested for your specific seat assignments. We reviewed your request and confirmed your reservation was used. We reviewed your information further and verified that advanced seat selection is entirely dependent upon your airline and because airlines may change aircraft and seat assignments prior to departure, specific seating requests are not guaranteed. Optional Services such as pre-reserved or priority seating, in-flight entertainment, Wi-Fi, pets, dining, etc. vary by airline and flight. Please note, not all airlines offer complimentary pre-reserved seating on all flights and some airlines offer premium seating options for a fee that is payable to them. You may visit your airline's website or contact your carrier directly to view their pre-reserved seating policy and, if available, request your desired seats. Thank you for your time and we hope you find this information helpful. Sincerely, [redacted]Executive Offices

Dear Mr. [redacted],
Thank you for contacting us regarding your reservation with
Avis Rent a Car booked under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you did not intend on
accepting the higher offer and want to cancel your reservation.
We reviewed your reservation details and confirmed we
provided you with a counter offer that stated:
We couldn't find a partner to accept your bid of $24 per
day. However, we were able to find you the same car for $34 a day.
When you selected the "Book Your Car" button,
you purchased a highly restricted reservation. We are sorry if you did not
intend on purchasing the reservation at the higher rate; however, your request
is non-changeable, non-refundable and non-transferable. Please keep in mind, you
saved $35.95 USD or 19.09%.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted].com
discloses prior to purchase, that resort fees are not included in your offer
price.
 
[redacted]
does not collect resort fees. Resort fees are charged by, and paid directly to
the hotel.
 




On each
consumers’ contract page...

(including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this matter labeled
under Important Information.
 
Important
Information
 
·       
The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel to
the customer at checkout.  These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in your offer price.
 
The charges hyper link further discloses the
following information.
Hotel
Charges
Depending
on the property you stay at you may also be charged (i) certain per person, per
room or percentage based mandatory hotel specific service fees, for example,
resort fees (which typically apply to resort type destinations and, if
applicable, may range from $10 to $40 per day), energy surcharges, newspaper
delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or
(ii) certain optional incidental fees, for example, parking charges, minibar
charges, phone calls, room service and movie rentals, etc. These charges, if
applicable, will be payable by you to the hotel directly at checkout and are
not included in your room rate. Please contact the hotel directly as to whether
and which charges or service fees apply.
These fees
are incurred whether the consumer purchases the hotel room reservation via the
[redacted].com website, or directly through the property.
 
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted].com$
[redacted]
CONTRACT PAGE
! ?
4-Star hotel in the [redacted] Area
Your room: 1 BEDROOM SUITE - KING BED + QUEEN SOFABED
Amenities: Swimming Pool, Business Center, CONDO
Guest Score: 8+
Check In:   Fri, Jul 03, 2015
Check Out:   Sun, Jul 12, 2015
Rooms:   1 room for 9 nights
Room Rate:   $95.00 per room/night
Taxes & Fees:   $159.75
Discount:   ($42.75)
Room Total:   $1,014.75 $972.00
Promo code applied: mobile5
Guest Info    (Room 1)
[redacted]
IMPORTANT INFO PAGE
T axes and Fees
Amount: $159.75
Prices are in USD.
Cancel Policy
This rate cannot be cancelled, changed or transferred. Refunds are not allowed.
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
View taxes, f ees & cancellation policy    ?
continue
We want you to love your hotel. So please read this important stuff.
All rooms will accommodate up to 2 people.   Special requests (including preferences
for smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed by [redacted].
Reservation is guaranteed for arrival on the confirmed check-in date only. If you do
not check-in on the first day of your reservation and you do not alert the hotel in
advance, the remaining portion of your reservation will be canceled and you will not
be entitled to a refund.
The hotel that is booked may or may not be one that you have seen during a hotel
search on [redacted]. Any sorting or filtering options previously used will not apply to
this request.
The reservation holder must present a valid photo ID and credit card at check-in. The
credit card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkout. These
charges    may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel rooms purchased through [redacted] are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
If your request is accepted, [redacted] will immediately charge your credit card the total
cost of your stay. Rooms purchased through [redacted] cannot be cancelled, changed
or transferred and refunds are not allowed. If your request is not accepted, your credit
card will not be charged. Prices are not guaranteed until purchase is complete.
I have read, accept, and agree to abide by [redacted].com's terms and conditions and privacy
policy.
Initial Here to Accept

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence. Our record indicates
that the consumer contacted priceline customer service advising that the guest
needed two beds in one room. The representative advised of the bed type disclosure
listed on the consumer’s contract page. Additionally, the representative contacted
the property on behalf of the consumer and was advised that they are unable to guarantee
2 beds in one room. I am sorry that the consumer’s selected purchase is non-refundable
and we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

I am writing you today regarding your hotel reservation at the [redacted]a under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand you are requesting for a refund of...

your overdraft fees since you booked a rate that stated "Pay Later" but you were still charged the same day of booking.   I am sorry for any confusion. However, while we do offer rates that can be paid directly at the hotel, I see that the specific rate you purchased is prepaid and fully charged upon booking. Under normal circumstances, we are unable to reimburse the overdraft fees since we did indicate during the booking process that full pre-payment is required upon booking and the contract page indicates that you accepted this condition. However, we have made a decision to reimburse your overdraft fees as a one-time exception. The refund for $33.90 may post to the form of payment you used to book the reservation after a few business days. For future reference, please review the contract page prior to booking the reservation to ensure you are fully aware of the policy associated to the rate selected.   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices

Dear Ms. [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted]ws for Trip Numbe[redacted]
 
I am writing to let you know that we received your RevDex.com concern in our Executive Offices.
 
I...

understand that you would like to be refunded for this
unused reservation. I reviewed your booking in our system and our record shows
that you purchased a restricted reservation. As per policy, this should be a
non-refundable reservation. However, since we value your business, I am pleased
to advise that we decided to make a one-time exception and refund this booking
in full. This would be in the amount of $88.83
 
Please note that you other reservation with this hotel,
Trip Numbe[redacted], was already cancelled for a full refund, in the amount
of $88.83.
 
Your refunds will be processed by our system back to your
bank within 1 business day; however, since bank processing time varies, kindly
check with them if you do not see the refund in your account within a few days.
 
Thank you for your patience while I resolved your issue,
and I hope you find this information helpful.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because the hotel I was placed in is not advertised on their site as being in the [redacted]. When you filter the available hotels for [redacted] the hotel I was placed in does not appear as an option. The hotel not only doesn't appear as an option but it also is listed in a completely different area. The shaded area provided for the Hollywood Beach area in the Express Deal falsely advertised the hotels being offered to be in the Hollywood Beach area. The shaded area includes more than Hollywood Beach. 
Sincerely,
[redacted]

have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Since airlines change flight schedules from time to time, it is the passenger's responsibility to call the airline and confirm flight information prior to each departure. We recommend that you arrive at the airport a minimum of 90 minutes in advance of departure for domestic flights, and at least 2 hours in advance of departure for international flights. I am sorry that Priceline is unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation with [redacted] for Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We...

understand your concern about being charged a separate
insurance from [redacted]. We reviewed your issue and verified that the
charge was for a Supplemental Liability Insurance. This type of insurance is
optional and is not required upon picking up your vehicle at the counter. We
apologize; however, [redacted] is not willing to refund the insurance
charge since the driver have agreed to purchase and include it on the
reservation. As one of our valued customers, we are willing to process a refund
of our Collision Damage Insurance that you purchased from our website.
 
A refund for $77.00 was issued on April 7, 2016. Your
refund has been processed through our system. If you need to check the status
of your refund, please contact your bank directly to inquire about their
processing time.
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Our records indicate that a refund for $543.72 was issued on July 28,
2015.