Stahl Construction Company

From: [redacted] Sent: Thursday, February 08, 2018 12:39 PM To: [redacted] Subject: complaint #[redacted]   Please close complaint. We have reached an agreement on a refund.

RevDex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Upon hotel room
check-in/out the hotel representative provided
the consumer with the lower negotiated room rate...

established between
priceline.com and the hotel, which is not available to the public.
 
Priceline.com is a
travel agent and as such, makes hotel room rates available on behalf of the
hotels. Just like every other business, we receive reduced rates because we
sell in large volume, and if you compare our rates, you will find them to be
very competitive. We strive to offer customers the best alternatives for saving
money while at the same time maintaining profitability.
 
I apologize if the
consumer is disappointed with the difference in rates; however, priceline will
not be able to offer a refund for the difference in rates.
 
Priceline
appreciates the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because: I have responded to the request days ago and have yet to receive a response. I have attached the...

email I sent as verification. There is a date and time stamp as well. I am not able to recall the managers name, however, EVERYTIME I have called the hotel, they pull up my reservation and are able to identify her. They know exactly who she is because they have sent me in to her voicemail and have left hand written notes for her to call me back but she hasn't. 
Sincerely,
Tenille Allen

We sincerely apologize for the difficulty you encountered. We reviewed your information and verified your reservation is restricted. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etc. We reviewed your information further and...

verified the hotel you received meets the qualifications of your request. Our records indicate, your hotel is consistently rated as a 5 star property and it has an overall Guest Rating of 7.3 out of 10. Also, a refund of the difference in the amount of 434.68 USD was issued on November 5, 2017 for a valid Best Price Guarantee claim. In normal circumstances, your reservation is non refundable. Please note that fares that have been partially refunded or canceled by priceline.com or others, and fares that are part of promotional packages or that include additional amenities, such as parking or meals, are excluded from the Best Price Guarantee. Because, we value your business, we will make a one-time exception to the cancel policy. We can cancel your reservation for a refund of the remaining amount, 753.60 USD. Kindly reply to this email, If you wish to proceed with the cancellation.   We hope to hear from you soon.   Sincerely, Executive Offices

Priceline.com
discloses prior to purchase, that resort fees are not included in your offer
price.
 
Priceline
does not collect resort fees. Resort fees are charged by, and paid directly to
the hotel.
 




On each
consumers’ contract page...

(including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this matter labeled
under Important Information.
 
Important
Information
 
·       
The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel to
the customer at checkout.  These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in your offer price.
 
The charges hyper link further discloses the
following information.
Hotel
Charges
Depending
on the property you stay at you may also be charged (i) certain per person, per
room or percentage based mandatory hotel specific service fees, for example,
resort fees (which typically apply to resort type destinations and, if
applicable, may range from $10 to $40 per day), energy surcharges, newspaper
delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or
(ii) certain optional incidental fees, for example, parking charges, minibar
charges, phone calls, room service and movie rentals, etc. These charges, if
applicable, will be payable by you to the hotel directly at checkout and are
not included in your room rate. Please contact the hotel directly as to whether
and which charges or service fees apply.
These fees
are incurred whether the consumer purchases the hotel room reservation via the
priceline.com website, or directly through the property.
Attached
hereto, is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase.
I thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation with [redacted] for Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We...

understand your concern about being charged a separate
insurance from [redacted]. We reviewed your issue and verified that the
charge was for a Supplemental Liability Insurance. This type of insurance is
optional and is not required upon picking up your vehicle at the counter. We
apologize; however, [redacted] is not willing to refund the insurance
charge since the driver have agreed to purchase and include it on the
reservation. As one of our valued customers, we are willing to process a refund
of our Collision Damage Insurance that you purchased from our website.
 
A refund for $77.00 was issued on April 7, 2016. Your
refund has been processed through our system. If you need to check the status
of your refund, please contact your bank directly to inquire about their
processing time.
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

RevDex.com, Inc.
 
I have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence. The consumer selected Priceline's Express Deals service for a 3-Star hotel in the
Downtown [redacted] - [redacted] Area. We are sorry that the consumer is not satisfied with the location of
his/her accommodations and have confirmed that the [redacted] by [redacted] is clearly located in the shaded area of the mapping guidelines for
the area labeled Downtown
[redacted] Area. Consumers who prefer to
stay in a particular location or particular property have the option to visit
our Published Price service, and choose his/her preferred hotel and location
from a list of competitive prices across a wide range of hotels. We are sorry that
we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Thank you for taking the time to send us an e-mail.   We apologize if we were unable to provide a satisfying resolution for you. We further researched your issue and see that your booking is confirmed in US currency. Moreover; regarding your concern about priceline's advertisement, we understand that you feel it is deceptive. Please note in order to avoid confusion the reservation details including the charges were presented prior to purchase. We made sure that your concern has been documented and we appreciate your feedback.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.    Sincerely,   [redacted] Executive Offices

Hello. We regret that we are unable to provide the customer with a different response than what was previously provided.

Complaint: [redacted]
I am rejecting this response because: I have submitted medical documents to airlines that they are not honoring; There are rules that a child is sick and airline HAS TO waive the penalty. I think this is bad business.  Airlines and Priceline are big company but the people like us are suffering . Thousands of us are not going after these companies because we know its useless-but I will keep trying to get refund.Revdex.com doesn't have any power I know and will not do anything since these companies are paying Revdex.com.
Sincerely,
[redacted]

[redacted]   Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Numbe[redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We apologize if the partner is...

charging you more than what was quoted on your reservation. The price on your itinerary is supposed to be guaranteed and only the taxes and fees may vary between the time of the rental was booked and the time the car was picked up. We would like to request that you send us your final receipt showing the partner's daily or weekly rate the car company charged your card. We will review your information and will forward it for research. You may fax it to [redacted] or attach it by replying to this email. Please note that the file should be in .JPG or .PDF format not more than 2 MB in size.   Thank you for choosing to email us today. I look forward to resolving your issue.   Sincerely,   [redacted] Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that your reservation was cancelled due to your hotel being overbooked. We further reviewed your booking and verified that on October 14, 2017, your hotel contacted us...

to let us know that they would not be able to accommodate your reservation. We tried our best to have you relocated to a different property, however, there were no other available hotels willing to accept a reservation. We truly apologize if you had to find a hotel on your own and ended up driving back home. We have documented your experience to make sure that we do not encounter the same issues in the future. Since you were unable to stay at a different property, we processed a full refund back to your credit card in the amount of $101.97. This is in addition to the initial refund that we processed in the amount of $25.49 plus a 25% hotel coupon. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely, [redacted] Executive Offices

Hi. We have replied to our customer with the following: Dear [redacted], Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted]. We are writing to let you know that we received your Revdex.com concern in our...

Executive Offices. We understand that you are requesting a refund of your reservation. We indicated prior booking that if your request is successful, Priceline will immediately lock in your reservation and charge your credit card.  We reviewed your booking and verified that you selected a restricted rate. We apologize; however, your reservation is restricted. It cannot be changed, cancelled or refunded. We also see that you filed a dispute with your bank. Our system would automatically cancel reservations once a dispute is initiated. We suggest that you contact your financial institution to check on the outcome of your dispute. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely,

Dear Mr. [redacted],
Thank you for contacting us regarding your reservation with
Avis Rent a Car booked under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you did not intend on
accepting the higher offer and want to cancel your reservation.
We reviewed your reservation details and confirmed we
provided you with a counter offer that stated:
We couldn't find a partner to accept your bid of $24 per
day. However, we were able to find you the same car for $34 a day.
When you selected the "Book Your Car" button,
you purchased a highly restricted reservation. We are sorry if you did not
intend on purchasing the reservation at the higher rate; however, your request
is non-changeable, non-refundable and non-transferable. Please keep in mind, you
saved $35.95 USD or 19.09%.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
 
Teddi C[redacted]
Executive Offices

We understand that you are not happy with the hotel you received. We reviewed your reservation in our system and confirmed that prior to purchase, we presented that you will be receiving 3.5-Star Condo. We contacted your hotel and confirmed that you were provided the guaranteed room type and...

they do not receive any record of your complaint during your stay, therefore, we are unable to offer any refund. We apologize if you are not happy with how the hotel staff has accommodated you and we appreciate you taking the time providing us your feedback. Rest assured, we will review your feedback and will work harder to make this better going forward. Thank you once again, [redacted], for giving us the opportunity to assist you and we thank you for your time. Sincerely, Executive Offices

I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. The consumer’s Desired Settlement: I want a 100% refund or I will no longer use them as a service since they were clearly aware of the problem for over a month but advertised a pool. Priceline contacted the consumer to offer a full refund as requested, or receive a 20% refund and keep the reservation. The consumer chose not to cancel the reservation and instead accept a 20% refund. I apologize for any inconvenience experienced by the consumer and thank you for getting in touch about this issue.
Sincerely,
N. D[redacted]
Executive Offices









Read More Customer Complaints:

409
410
411
>
>>


$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle: false
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
The consumer states:
“The option I choose was
two "[redacted]" for two nights. After I checked out with...

my
credit card, the itinerary sent to my email became a regular bella suite with
breakfast.”
 
When selecting a reservation, the consumer is provided with a
checkout page disclosing the selected reservation details, including the room
type and description.
 
As noted on the consumer’s initialed contract page, the consumer
selected and authorized the following room type.
 
Check-In: Fri,
Jul 17, 2015
Check-Out: Sun, Jul 19, 2015
Room
Type: [redacted] with Two
Queen Beds
- Booked for double occupancy
 
Attached hereto, is a copy of the consumer’s check-out page
authorizing the terms and conditions of the selected purchase, including the selected
room type.
 
We thank you for the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-04-21 03:04:15






 





Please verify the
following information to continue with your request.


Hotels require a different
name for each room being reserved.























[redacted]
 
[redacted]
FREE Cancellation until 12:00 AM on 07/14/2015
Freebies:
Hotel Freebies:
Free Parking


Check-In: Fri, Jul 17, 2015
Check-Out: Sun, Jul 19, 2015
Room Type: Venetian [redacted] with Two Queen Beds
- Booked for double
occupancy
 
Cancellation Policy

Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: Any cancellation received within 3 days
prior to arrival date will incur the first night charge. Failure to arrive at
your hotel will be treated as a No-Show and will incur the first night charge
(Hotel policy).









































Summary
of Charges

Room Cost
(details)

$329.00

Rooms

2

Nights

2

Room Subtotal

$1316.00

Taxes & Fees

$157.84

Total Priceline Charges

$1473.84

Resort Fee*

$116.00

Total Cost

$1589.84

Prices are in USD
*This resort fee is charged by property at checkout.
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into each room. This person must present a valid photo ID and credit
card at check-in.
















Room 1





Use
this name for all rooms

Room 2







I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: Free Breakfast - Bella Suite - Two Queen Beds - The Venetian
Resort Hotel And Casino Charges A Mandatory Resort Fee Of Usd 29. Resort Fee
Amenities Include Daily Access To Fitness Center Located Inside The [redacted] Club For Up To Two Guests, Unlimted In-Suite Speed Internet Access,
Unlimited Local And Toll Free Calls, Daily Newspaper, Free Boarding Pass
Printing, One Free Regular Coffee At [redacted] And A 2 For 1 Drink, House
Wine, Or Domestic Beer At [redacted]<br><br>the Hotel Will Ask You To Pay This Fee Direct To
Them Upon Check-In/Out. This Amount Is Subject To Change And Is Not Related
To [redacted].
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
Free Parking
·     
Cancel Policy: Priceline will not charge you a change or cancel fee, however
this hotel has the following cancellation policy: Any cancellation received
within 3 days prior to arrival date will incur the first night charge.
Failure to arrive at your hotel will be treated as a No-Show and will incur
the first night charge (Hotel policy).
·     
Please note that this booking is being offered to you through
our subsidiary, [redacted].com.
·     
Mandatory Fee: This hotel charges an additional $29.00 per room per night.
This fee will be charged to you directly by the hotel. Mandatory fees are not
optional and typically cover items such as resort fees, energy charges or
safe fees. The amount of the charge is subject to change.
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for the mandatory fee
listed above as well as any additional hotel incidental charges such as
parking, phone calls or minibar charges which are not included in the room
rate.

















Initial Here:



I have read and agree to
abide by the Terms
and conditions and privacy policy.

have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Since airlines change flight schedules from time to time, it is the passenger's responsibility to call the airline and confirm flight information prior to each departure. We recommend that you arrive at the airport a minimum of 90 minutes in advance of departure for domestic flights, and at least 2 hours in advance of departure for international flights. I am sorry that Priceline is unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation with [redacted] Rent a Car for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We...

understand that you are requesting a refund of one out
of two reservations that was confirmed in our website. We thank you for your
patience while we research your reservations for you. We verified that you
disputed your transaction with your credit card company and that the case would
fully close on June 15, 2016. We have been in contact with our chargeback team
and will be making attempts to resolve this issue for you.
 
Thank you for contacting us. I appreciate your patience
while we continue to work to resolve your issue.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because the hotel I was placed in is not advertised on their site as being in the [redacted]. When you filter the available hotels for [redacted] the hotel I was placed in does not appear as an option. The hotel not only doesn't appear as an option but it also is listed in a completely different area. The shaded area provided for the Hollywood Beach area in the Express Deal falsely advertised the hotels being offered to be in the Hollywood Beach area. The shaded area includes more than Hollywood Beach. 
Sincerely,
[redacted]