Stahl Construction Company

Dear Ms. [redacted],
 
We are c**tacting you today regarding your reservati** at
the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com c**cern in our Executive Offices. We understand your
c**cern...

regarding the currency that you were charged for this reservati**.
Prior to booking we presented a c**tract page which has the details of your
request, the terms and c**diti**s of the reservati**, including the summary of
charges. It was disclosed prior to booking that the reservati** is in USD. We apologize;
however, we are unable to process a refund of the difference.
 
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices
 
 
This checkout page for trip number
[redacted] was submitted ** 2015-07-07 00:48:25



Please Review Your
Request















































4 Star Deluxe Hotel, Downtown [redacted]
[redacted] Area




















Which hotel will I get?

Check-In Date:

Saturday, July 11,
2015

Check-Out Date:

M**day, July 13,
2015

Regi**

[redacted], **

City Area:

Downtown [redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Fitness Center, Guest Score 7/10
or Higher

Number of Nights:

2













 





































Offer Price Per
Room, Per Night:

US$ 153.00

Travel Insurance:


US$ 10.00






Subtotal:

US$ 306.00

Taxes and Service Fees:

US$ 61.12

[redacted] Hotel Coup**:


-US$ 0.00





Total Room
Charges:

US$ 367.12

Apply Coup**

Hotel Fee:

US$ 8.00

Total Cost:

US$ 375.12

Have a coup** code? Apply Remove Coup**
This coup** is invalid or has expired













Purchase Trip
Cancellati**/Interrupti** Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for **ly USD10.00 per room per night. Details.







No surprises!
Total cost includes estimated hotel fees (e.g resort fees). Your total cost
will never be higher than displayed above.
Important Informati**
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or n**-smoking rooms) should be requested through your c**firmed
hotel and cannot be guaranteed.
Reservati** is guaranteed for arrival ** the c**firmed
check-in date **ly. If you do not check-in ** the
first day of your reservati** and you do not alert the hotel in advance, the
remaining porti** of your reservati** will be canceled and you will not be
entitled to a refund.
If [redacted] accepts your price, [redacted] will book your
reservati** in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualificati**s of the star
level you initially requested. The hotel that is selected may or may not be
**e that you have seen during a hotel search [redacted]. Any sorting or
filtering opti**s previously used will not apply to this Name Your Own Price
request. [redacted] will immediately charge your credit card the total cost of
your stay. Rooms purchased through [redacted] cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. [redacted]
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through [redacted] cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservati** holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additi**al hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
opti**al (parking, ph**e calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through [redacted] are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
[redacted].com is unable to facilitate a rebate of Canadian
Goods and Services Tax ("GST") for U.S. resident customers booking
Canadian hotel accommodati**s utilizing the [redacted].com service.
For security reas**s, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by [redacted]'s
terms and c**diti**s regarding hotel rooms and the use of the
[redacted].com Web site by entering your initials when you submitted your
original request.




[redacted]

I have read, accept and agree to abide by [redacted].com's terms and c**diti**s,
privacy policy
and the travel insurance Descripti** of Coverage. I have read, accept and agree to
abide by [redacted].com's terms and c**diti**s and privacy policy.

Dear Mr. [redacted],
We are writing to let you
know that we have received your Revdex.com concern in our Executive
Offices regarding your vacation package reservation for Trip Number
[redacted].
We understand that you
found a lower rate for this package and...

request a refund for the price
difference in accordance with our price guarantee policy.
Our
record confirms that your Published Price reservation was booked on Monday, Feb
1, 2016 at 10:23 PM, and you
contacted us on February 29, 2016, more than 24 hours after booking, to
initiate your price guarantee claim.
Our Best Price Guarantee
discloses the following:
If you find a lower price
for the same itinerary, we'll refund 100% of the difference. Call us within 24 hours of booking on priceline.com to initiate your claim or up
until midnight the day before travel if you purchase an Express Deal or Name
Your Own Price® reservation. The lower price, including taxes and fees, must be
available to the general public for booking on a website in the same currency,
using the same form of payment and from the same point of sale as your original
reservation when you call us. The lower price must be an exact match to the
itinerary booked on priceline.com, including
offering of a comparable cancellation policy. Additional restrictions apply.
Please note this claim
does not qualify for a price guarantee refund in accordance with our policy as it was not initiated within 24 hours of booking.
We are sorry we did not
provide you the answers you were looking for and we thank you for your time.
 
Sincerely,
Jenn H[redacted]
Executive Offices


This checkout page for trip number [redacted] was submitted on
2016-02-01 22:23:07



The Condado Plaza Hilton


Guest Rating: 8.1 / 10
999 Ashford Avenue
San Juan, [redacted] 00907
Distances
are calculated in a straight line from point to point5.3 miles from
[redacted] Marin Intl Airport (SJU)
Check-In: Thu, Apr 7, 2016
Check-Out: Tue, Apr 12, 2016
Nights:  5 Nights
Rooms:  1 Room
Persons:  2 Adults, 2 Children
Room 1: Wesley A. [redacted]
Room Type: 2 Queen Beds - Deluxe Room - Mini Fridge

Flight
Details



Departing Flight Information -
Thursday, Apr 07, 2016





Flight 309
3hr 43m, 1502 mi


Departs:
Minneapolis-St Paul Intl Airport (Minneapolis-St Paul Intl AirportMSP)
Minneapolis, MN
5:40 AM


Arrives:
Miami Intl Airport (Miami Intl AirportMIA)
Miami, FL
10:23 AM


0 Stops
Boeing 737-800
Economy/Coach





Flight 1613
2hr 33m, 1044 mi


Departs:
Miami Intl Airport (Miami Intl AirportMIA)
Miami, FL
12:40 PM


Arrives:
[redacted] Marin Intl Airport ([redacted] Marin Intl AirportSJU)
San Juan, PR
3:13 PM


0 Stops
Boeing 737-800
Economy/Coach




Returning Flight Information -
Tuesday, Apr 12, 2016  (Arrives Tuesday, Apr 12)





Flight 1613
2hr 51m, 1044 mi


Departs:
[redacted] Marin Intl Airport ([redacted] Marin Intl AirportSJU)
San Juan, PR
4:15 PM


Arrives:
Miami Intl Airport (Miami Intl AirportMIA)
Miami, FL
7:06 PM


0 Stops
Boeing 737-800
Economy/Coach





Flight 1621
3hr 52m, 1502 mi


Departs:
Miami Intl Airport (Miami Intl AirportMIA)
Miami, FL
8:30 PM


Arrives:
Minneapolis-St Paul Intl Airport (Minneapolis-St Paul Intl AirportMSP)
Minneapolis, MN
11:22 PM


0 Stops
Boeing 737-800
Economy/Coach




Passenger and Ticket
Information




Passenger 1:


[redacted]




Passenger 2:


[redacted]




Passenger 3:


[redacted]




Passenger 4:


[redacted]




Ticket Type:


Electronic Tickets will be
issued for this flight



Summary
of Charges



Room 1:


[redacted]. [redacted]




Nights:


5




Priceline charges for
4 people:


$3295.19
($823.80/pp) Charged by Priceline today when you book.




Resort Fee:


$257.74 This fee is
charged by the property when you check-in to your hotel.




Total Cost:
Prices are in US Dollars


$3552.93







Important
Information

Hotel Cancellation Policy: For the room type and rate
that you've selected, you are not allowed to change or cancel your
reservation. If you cancel your room, you will still be charged for the
full reservation amount.
Your hotel reservation is
guaranteed for arrival on the confirmed check-in date.
Mandatory Fee: This hotel charges an
additional 19.98% per room per stay. This fee will be charged to you
directly by the hotel. Mandatory fees are not optional and typically
cover items such as resort fees, energy charges or safe fees. The
amount of the charge is subject to change.
The reservation holder must
present a valid photo ID and credit card at check-in. The credit card
is required for the mandatory fee listed above as well as any
additional hotel incidental charges such as parking, phone calls or
minibar charges which are not included in the room rate.
Requests for special
needs (including preferences for smoking or non-smoking rooms)
should be requested through your confirmed hotel and cannot be
guaranteed.
Seat requests and meal
preferences cannot be guaranteed. Fares are not guaranteed until
purchased.
You will be issued
electronic flight tickets. Remember to bring a valid government issued
photo ID with you to check-in. If you are traveling outside the US,
all travelers will need a valid passport and you may also need to show
additional documentation at your destination and/or in connecting
countries
If you do not take your
outbound flight, the airlines will automatically cancel the remainder
of your reservation. No refunds will be granted for the unused portion
of your trip.
This vacation package is
subject to the cancel/change
policy as defined by our travel partners.


Please agree to Priceline's terms and conditions


I have read, accept and
agree to abide by the Booking Conditions, Terms
and Conditions, and Privacy
Policy.















Important
Information

Hotel Cancellation Policy: For the room type and rate
that you've selected, you are not allowed to change or cancel your
reservation. If you cancel your room, you will still be charged for
the full reservation amount.
You will be issued
electronic flight tickets. Remember to bring a valid government issued
photo ID with you to check-in. If you are traveling outside the US,
all travelers will need a valid passport and you may also need to show
additional documentation at your destination and/or in connecting
countries
This vacation package is
subject to the cancel/change
policy as defined by our travel partners.


Please agree to Priceline's terms and conditions


I have read, accept and
agree to abide by the Booking Conditions, Terms
and Conditions, and Privacy
Policy.





















3/21/2016

Please
note that this matter refers to a Booking.com purchase. Booking.com can be contacted
at the following:
 
[redacted]
Customer Relations Team Leader
 
Booking.com Customer Service Center (USA) Inc.
[redacted]
E-mail:...

[redacted]
U.S. Direct [redacted]
Fax [redacted]
 
Sincerely,
[redacted]
priceline.com

See the response below that we sent to the customer: Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the Thunderbird Resort Club for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern...

in our Executive Offices. We understand that you have issues with this hotel reservation. Despite of the restrictions on this reservation, a refund of $20.00 has been processed on October 11, 2016. The hotel has charged us for the entire cost of this reservation. We apologize; however, we are unable to provide further compensation. Instead, you can use the following coupon code to be used on a future priceline.com Hotel Express Deal. The coupon will provide a discount of 15% on your next reservation. [redacted]iscount to apply. Available on Express Deals reservations Book by September 1, 2017 We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful. Sincerely,
[redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: They are offering the same two options they originally offered. They are not allowing us to cancel the entire package or honor what I booked. I called the hotel this morning and they have us down for all inclusive. Priceline keeps saying the hotel isn't offering all inclusive, but that's what we are booked for. I would like to keep my reservation as it is which is all inclusive. The hotel said we are already booked all inclusive and there is no problem, so I am not sure why priceline is trying to mess with it. I want either a refund of my entire package or it to be honored. Also, different people from priceline keep emailing me different things so I feel they do not know what they are talking about.  
Sincerely,
[redacted]

Our record indicates that this matter has been addressed with the consumer.
A refund  in the amount of $100 will be issued back to the consumer’s credit card.
 
Sincerely,
N D[redacted]
Priceine.com

We are contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you need to...

cancel your reservation due to changes on your business trip.   The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundable. This information was provided on your contract page prior to booking.   As a gesture of goodwill, we canceled your reservation and processed a refund in the amount of 114.88 USD. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

This issue has already been resolved. The customer sent us his receipt showing three charges of $49.00 for a total of $147.00. I called [redacted] and advised him of the refund. A refund request was submitted. Please consider this case closed.

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence. Attached hereto is a copy of the consumer’s initialed contract
page authorizing the terms and conditions of the purchase, including the selected
travel dates. I am sorry that Priceline
is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
This contract for request number [redacted] was originally initialled on Mon Jul 13 09:35:59 EDT 2015




Trip Summary for [redacted]
Name
must match photo ID. Please verify spelling and edit name
if necessary.



















We Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.




Name Your Own Price
and Save Cash

We have a one-way flight available that will save you cash. Enter
an offer and we will see if an airline accepts your offer.
Total charges, including taxes and fees,are displayed on the following
page.


Preview Offer





















































Departing Flight Information -
Friday, July 17, 2015




(operated by [redacted])
Flight [redacted]
2h 13m, 610 mi

From[redacted]
[redacted]
Departs: 6:50 PM

To[redacted]
[redacted]
Arrives: 8:03 PM

AircraftEmbraer E175 (Jet)
Economy/Coach Class




(operated by [redacted]
Flight [redacted]
0h 52m, 67 mi

From[redacted]
[redacted]
Departs: 8:50 PM

To[redacted]
[redacted]
Arrives: 9:42 PM

AircraftCanadair Regional Jet (Jet)
Economy/Coach Class

Returning Flight Information -
Sunday, July 19, 2015




(operated by [redacted]
Flight [redacted]
0h 50m, 67 mi

From[redacted]
[redacted]
Departs: 6:59 AM

To[redacted]
[redacted]
Arrives: 7:49 AM

AircraftCanadair Regional Jet (Jet)
Economy/Coach Class




(operated by
[redacted]
Flight [redacted]
1h 58m, 610 mi

From[redacted]
[redacted]
Departs: 8:30 AM

To[redacted]
[redacted]
Arrives: 11:28 AM

AircraftBoeing 737-800 (Jet)
Economy/Coach Class

 












Passenger
and Ticket Information

[redacted]Seat Preference (Change Seat)
Flight [redacted]: 24B
Flight [redacted]: No Seat Preference
Flight [redacted]: No Seat Preference
Flight [redacted]: No Seat Preference


United Mileage Plus
- tu571597

Ticket Type:Electronic

Summary of Charges




































Airline Ticket Cost:

$398.00 per ticket


Add Trip
Protection
Trip Protection
is a smart decision!
See Details
 

Airline Ticket Taxes & Fees:

$45.20 per ticket

Processing Fee:

$7.00 per ticket

Airline Ticket Trip
Protection:

Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$450.20

Total Trip Cost:
(All prices are in US dollars)

$450.20

Baggage fees
are not included in your trip cost.

Important
Information






















•

Ticket is non-refundable and
changes are not permitted. Please read the important fare rules and restrictions.

•

Fares are not guaranteed until
purchased.

•

If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. No refunds will be granted for the unused portion of your
trip.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.



 










Initial Here*
**



I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

RevDex.com, Inc.
 
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Airfares vary dependent upon many
factors, including availability at the time of booking. In accordance with our Best Price Guarantee policy, consumers must contact
us within 24 hours of booking the original reservation in order to qualify for
the price guarantee. The consumer did contact us within 24 hours of booking,
and therefore no longer qualifies for our Best Price Guarantee. We are sorry that
we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because: I have been offered nothing for reimbursement after being misleaded
Sincerely,
[redacted]

Hello. We have responded to our customer.  See below: Dear [redacted], Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted]. We are writing to let you know that we received your...

Revdex.com concern in our Executive Offices. We understand that you are requesting for a refund of your reservation because you were under the impression that the room you booked will have 2 beds. We reviewed the request you made. We found that during booking, for the area and star level you selected, there was an option to select room types; however, the deal you selected does not have the said option. Instead, you selected a deal that guaranteed that rooms will accommodate up to 2 people. Any Special requests (like bedding type) should be requested through your confirmed hotel and cannot be guaranteed by Priceline. We apologize; however, we will not be able to offer a change or refund of your reservation. A stipulated on your contract, this cannot be changed, cancelled or refunded. We sent in a separate email a copy of your Contract Page for your review. This page displayed the terms and conditions that you reviewed prior to purchasing your reservation. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are contacting you today regarding Ms. [redacted] Brenner's reservation at the La Quinta Inn & Suites Orlando Universal Area booked under Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we...

understand, Ms. Brenner did not stay at the hotel due to the quality of the room and you would like to be refunded.   We apologize that Ms. Brenner was unhappy with her hotel accommodation and to hear that the hotel fell short of her expectation during her stay. We appreciate your feedback and contacted the appropriate people at the hotel to share your concerns.   We contacted the hotel and they advised that there was no issue with the room when they checked and Ms. Brenner stayed there for more than an hour. The hotel also advised that they offered another room but Ms. Brenner refused. We apologize; however, the hotel did not allow a full refund for the reservation.   We processed a refund for the last 2 nights of the reservation in the amount of 148.92 USD. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.   As an apology for the inconvenience, we are providing you a coupon that you can use on a future Hotel Express Deal reservation on our website. The coupon will provide a 20% discount excluding taxes and fees. Below are the details of the coupon:   Coupon Code: [redacted] Expiration Date: August 1, 2018   We are sorry we did not provide you the answers you were looking for and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We tried contacting you today; however, we were unable to reach you using the phone number you provided during the booking process. Due to the nature of your concern, we would like to...

speak with you directly by phone.   Please contact us directly at: 1-866-966-7186. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Sunday. You will need to enter your Trip number, which is [redacted] when you contact us.   Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.   Thank you for choosing to email us today. I look forward to resolving your issue.   Sincerely,   [redacted] Executive Offices

Dear [redacted],We received both of your emails.We appreciate that
you have taken the time to provide us with your feedback. We demand the same
service for our customers as any travel agency and we are truly sorry to hear of
your experience with Economy Rent-A-Car. We have documented your...


experience and a Customer Service manager will review your concern and provide
feedback to the travel partner team. If you have not already done so, we urge
you to share your experience directly with our travel partner. We have
contacted the rental company and they advised us that they honored the Collision
Damage Insurance you purchased through us. Moreover, you have purchased Full
cover third party damages and road side assistance at the counter. And these
coverage do not duplicate our insurance; hence, we will not be able to refund
our coverage. Please note that policy regarding the insurance varies by
company. It is at thier discretion to rent a vehicle withour particular
insurance coverage. We are unable to dispute their policy. In order to
further discuss this issue, you will need to contact the rental car compnay
directly at [redacted]We know you expect a different answer;
however, there are no other options that we can offer because of the
restrictions.Sincerely,[redacted]
Customer
Service Specialist

Complaint[redacted]
I am rejecting this response because:
All I need is my money back, whether it comes from Priceline or [redacted]
[redacted]

Hello. We have refunded the customer the 20USD cancellation fee.  Thank  you.

Dear [redacted],Thank you for taking the time to contact us regarding your
cancelled reservation at the [redacted] for Trip Number [redacted].
We thank you for your patience while we research this booking for you.
We have been in contact with our Management Team and are currently making...


attempts to resolve this issue for you. We hope to be in contact with you in 3
to 5 business days with a resolution. Thank you for emailing. I
appreciate your patience while we continue to work to resolve your
issue.Sincerely,[redacted]Customer Relations
Specialist

Complaint: [redacted]
I am rejecting this response because: I did not receive the refund yet. When the refund posts to my credit card, I will be happy to accept the business's response. Until then, I am skeptical that the refund will really be put through.
Sincerely,
[redacted]