Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because: the possibility or lack thereof to cancel my ticket should have been clearly communicated before I purchased the ticket. To communicate that information after I purchased the ticket is ludicrous. I therefore find priceline's business methods to be deceptive and fraudulent. I will not cease to communicate my unfortiunate experience with this business and, thankfully, there are other more transparent travel agencies that I can rely on. 
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your hotel reservation at the Courtyard By [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you have...

issues with this hotel reservation.   Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. Therefore, we are unable to change, cancel or process a refund for this reservation.   As a one-time courtesy, we have contacted the Courtyard By [redacted] on your behalf to request to cancel the reservation without penalty; however, denied our request and verified that the reservation is truly non-refundable. Since the hotel will still charge for the total cost of this reservation, we are unable to change, cancel or process a refund for this booking.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

RevDex.com, Inc.
 
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Airfares vary dependent upon many
factors, including availability at the time of booking. In accordance with our Best Price Guarantee policy, consumers must contact
us within 24 hours of booking the original reservation in order to qualify for
the price guarantee. The consumer did contact us within 24 hours of booking,
and therefore no longer qualifies for our Best Price Guarantee. We are sorry that
we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because, it appears as though Mr. [redacted], or whoever, didn't really "READ" my complaint.  But it's okay.  We actually used the service again for the next 7 days with the "one-time" add-a-night, unfortunately, but I won't use my credit/money to give to Priceline.com again and will advise my sons to do the same when I speak with them as well. I am annoyed, truly, at reading that response and was hoping for something more "KIND, CONSIDERATE, AND yes even CARING", but yet, I am not SURPRISED.  Of course, a limited liability company such as Priceline.com is even less of those things (here for sure) and it's just about the "CONTRACT and MONEY", which is normal.  I attached the first two pages that I angrily printed that night just to show the wording of the two hotels on the express deals being identical, and since I was relying on that "wording" to close the deal for the room at the same hotel it really messed me/us up.  But I know, the contract, believe me - I use all them all the time, so I know.  Difference - I have a heart, care, compassion and courtesy, and the understanding of a "unique" or even "unusual situation".  Even more here, because we have "returning customers", but again I explained ALL THAT in original complaint, so I know, that's ALL IRRELEVANT.  I know the attached won't meant anything to Priceline.com and please, don't respond again with more contract or dry, evasive language.  It won't be necessary, I know what to do from henceforth as stated above.  I also understand that the bureau with likely agree that the business made good efforts to resolve and have the (again) "contract on their side.  Remember, I know what I consented to because I had been doing it, it was the play on words in the identical descriptions that threw me, again unfortunately, that I feel is both unfair and incorrect based the details of this case, which I previously submitted.  I have made it all these years without that service, and while others may be the same, I don't have to be treated in this manner (no matter what), and I won't.So, no I can't accept something that I don't agree with based on what I know and have made know to all involved.  We'll have to agree to "disagree"!Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Price for the hotel is certainly determined by having a pool or not. I was charged for a hotel with a pool regardless of the pool being out of order during my stay. This is dishonest pricing and the business is hosting behind an agreement. Instead of doing the right thing, you are losing a repeat customer. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I understand that flights can change at a moment notice.  My problem was that I was not properly notified that there was a changed.   The emails with change notifications that was auto generated was sent from [redacted].  This email was never opened because I did not know this email address nor did I know it was affiliated with priceline.com.  The first time I had open this email was when I was on the phone with representative from priceline 2 hours before my original departure telling me to look for the date the email was sent.Because of their failure to properly notify me, I had only 3 options:1) re-book that flight though priceline.com as suggested by your representative2) re-book that flight through [redacted] Airlines3) book a hotel for the night with with taxis expenses and with the next dayAs you can see, the $250 would of cover any one of the three options I had and I chose to what was best for me at the moment. I can assure you that if I had properly received an email from priceline.com I would of made arrangements a head of time.  If you want to see the email that was sent to me, I can forwarded it to you any time.  Please provide me a number/email to reach this person of interest, Zadhy S[redacted].
Sincerely,
[redacted]

Hello. We have responded to our customer.  See below: Dear [redacted], Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted]. We are writing to let you know that we received your...

Revdex.com concern in our Executive Offices. We understand that you are requesting for a refund of your reservation because you were under the impression that the room you booked will have 2 beds. We reviewed the request you made. We found that during booking, for the area and star level you selected, there was an option to select room types; however, the deal you selected does not have the said option. Instead, you selected a deal that guaranteed that rooms will accommodate up to 2 people. Any Special requests (like bedding type) should be requested through your confirmed hotel and cannot be guaranteed by Priceline. We apologize; however, we will not be able to offer a change or refund of your reservation. A stipulated on your contract, this cannot be changed, cancelled or refunded. We sent in a separate email a copy of your Contract Page for your review. This page displayed the terms and conditions that you reviewed prior to purchasing your reservation. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely,

Dear Ms. [redacted],
Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are seeking a full...

refund and compensation because you were unable to use the reservation due to a security deposit concern. Before booking, we presented you with a Contract Page advising that the driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit. Since the type of reservation you booked will only display the name of the rental car company after purchase, we cannot provide information about the company's specific fee. During the booking process we informe our customers that the amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items.
We thank you for your feedback and this will be documented for future reference. We are sorry that we are unable to provide the compensation you are requesting. However, our record shows that a full refund has been processed for you. A refund for $132.08 was issued on November 25, 2015. The refund will be processed through our system within one business day. It is your bank that will post the refund to your account.
Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.
We apologize for any inconvenience this has brought you.
Sincerely,
Berna A[redacted]
Executive Offices

Dear [redacted]
Roman";color:#333399">
Thank you for contacting us regarding your
reservation with [redacted] for Trip Number [redacted]
We are writing to let you know that we
received your Revdex.com concern in our Executive Offices. I am
sorry for the inconvenience and disappointment you experienced with this
reservation.
We would like to assist you by forwarding your
issue to our Management Team for further review. For us to identify how best we
can assist you with this, please fax to us directly a copy of your hotel and
transportation receipt or billing statement to: ###-###-####. Please include
in your fax the Trip Number [redacted] and your name so that we can associate
your fax to your reservation. You may also reply to this email and attach the
needed billing statement. The attachment needs to be a PDF or JPG file no
larger than 2MB. Any attachment that does not meet this criteria may be
considered potential for spam/malware/viruses and are stripped from the email
message by our corporate email system.
We appreciate your patience while we continue
to work to resolve your issue.
Sincerely,
Berna A[redacted]
Executive Offices

Hello. Please see the response below that we have sent to our customer.   [redacted]  Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted]  We are writing to let you know that we received your...

Revdex.com concern in our Executive Offices. We apologize that we are unable to apply the Best Price Guarantee to your reservation using the rates you found on [redacted] As stated on our website, to qualify, the lower price has to be for the same rental car company, car type, rental location, pick-up and drop-off dates and times. For Terms and Conditions of our Best Price Guarantee, please follow the link below: [redacted]
Also, we understand that you received  promotional email for a lower rate in Hollywood International Airport. Unfortunately, when you received the email and our representatives tried to validate, the rate was no longer available. Prices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotion. For these reasons, the prices quoted for the dates you entered could differ from the base rate displayed in the promotional email you received.  Also it is possible that when our representative was reviewing the rates online, the inventory of our travel partners changed as affected by their availability.  We see that you purchased your reservation through the Name Your Own Price. Please be advised that with Express Deals or Name Your Own Price you have up until midnight the day before you travel to file for a Best Price Guarantee claim.  We apologize for any inconvenience this has caused. Sincerely,  [redacted] Executive Offices

Dear Mr. D[redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the Holiday Inn Express [redacted] for Trip
Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our...

Executive Offices.
 
We understand that you are requesting a refund of the
difference in rates that was shown in your hotel receipt. he hotels front desk
should not have shown you our rate. It is a specially negotiated rate with the
hotel that is normally not available to the general public. We receive these
rates because of the volume of rooms we sell on our site, and we still try to
price them very competitively. We also verified from your hotel that there were
no complaints from you regarding an issue with the air conditioning. We
apologize; however, your reservation cannot be changed, cancelled or refunded.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices
 
Previous Reply Follows:

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding
your reservation at the [redacted] Suites Austin [redacted] for Trip Number
[redacted].
We are writing to let you know we received your RevDex.com concern in our Executive Offices.
 We...

reviewed your
request and verified the reservation was booked through one of our Affiliates,
[redacted]. We do not offer Best Price Guarantee on reservations booked
through our affiliates.
We apologize, we will be unable to issue a refund.
Thank you for your time and we hope you find this
information helpful.
Sincerely,
[redacted]
Executive Offices

I am in receipt of the complaint initiated by the above-mentioned
consumer and appreciate the opportunity to respond. Attached hereto is a copy
of the consumer’s initialed contract page authorizing the terms and conditions
of the purchase, including the pick-up and drop off location. Our...

record indicates
that the reservation was cancelled by the consumer, and a refund in the amount of 276.32
USD will be issued for the rental car purchase, which equates to a refund of the
original purchase price minus a cancellation penalty of 20.00 USD.
 
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-04-30 09:14:14












 






















·       


5
·       


3

·       


AUTO
·       


AC
Unlimited Mileage
Standard Car with Unlimited Mileage




Pick-up: [redacted]) [redacted]
Drop-off: [redacted]) [redacted]
Pick-up Date & Time: Thursday, May 21, 2015, 06:00 PM
Drop-off Date & Time: Saturday, May 30, 2015, 11:00 AM
Rental Car Company:


Total Charges
9 Days at: $20 /day



Total:$296.32
Summary of Charges
Your Price Per Day:
$20 (per day)
Total Rental Days:
9
Subtotal:
$180
Taxes and Fees: (details)
$116.32
Total Charges:
$296.32
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup

under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:
Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.

For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?
Proof of round trip travel Local renter





The credit card presented at the counter must be in the
primary driver's name. The amount of credit required depends upon car type,
rental period, and optional items.



Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter. Contact
the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've reviewed your
information above, please review the following rules regarding rental cars
issued through priceline.com:
·       
Rental
cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.

·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special requests.

·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

RevDex.com, Inc.
 
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Upon hotel room
check-in/out the hotel representative provided
the consumer with the lower negotiated room rate...

established between
priceline.com and the hotel, which is not available to the public.
 
Priceline.com is a
travel agent and as such, makes hotel room rates available on behalf of the
hotels. Just like every other business, we receive reduced rates because we
sell in large volume, and if you compare our rates, you will find them to be
very competitive. We strive to offer customers the best alternatives for saving
money while at the same time maintaining profitability.
 
I apologize if the
consumer is disappointed with the difference in rates; however, priceline will
not be able to offer a refund for the difference in rates.
 
Priceline
appreciates the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because: still pending.
Sincerely,
[redacted]

Complaint[redacted]
I am rejecting this response because:
All I need is my money back, whether it comes from Priceline or [redacted]
[redacted]

RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $148.20 was issued for the purchase.
Sincerely,
[redacted]
Priceine.com

We sincerely apologize for the difficulty you encountered. We reviewed your information and verified your reservation is restricted. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etc. We reviewed your information further and...

verified the hotel you received meets the qualifications of your request. Our records indicate, your hotel is consistently rated as a 5 star property and it has an overall Guest Rating of 7.3 out of 10. Also, a refund of the difference in the amount of 434.68 USD was issued on November 5, 2017 for a valid Best Price Guarantee claim. In normal circumstances, your reservation is non refundable. Please note that fares that have been partially refunded or canceled by priceline.com or others, and fares that are part of promotional packages or that include additional amenities, such as parking or meals, are excluded from the Best Price Guarantee. Because, we value your business, we will make a one-time exception to the cancel policy. We can cancel your reservation for a refund of the remaining amount, 753.60 USD. Kindly reply to this email, If you wish to proceed with the cancellation.   We hope to hear from you soon.   Sincerely, Executive Offices

This issue has already been resolved. The customer sent us his receipt showing three charges of $49.00 for a total of $147.00. I called [redacted] and advised him of the refund. A refund request was submitted. Please consider this case closed.