Stahl Construction Company

From: [redacted]] Sent: Friday, October 21, 2016 3:15 PM To: ex[redacted] Cc: [redacted] Subject: refund not received after 4 weeks     Good Day,   I am inquiring about a refund that should have been issued back to my account.  I have contacted american express, who has tried to contact your company regarding this matter.  Today we have been hung up on by Rachel, who is in your employ and I am including my internet chat with Kim, who answers your chat service.    I can only assume that this email was sent to the Revdex.com in an attempt to show that you were willing to resolved this matter.  That apparently was not what you had planned to do.   It has already been 4 week since your representative claims to have issued this refund, yet this has not happened.  Kim at first tells me that the refund has been processed and then informs me it will take 1 business day to process and should be received within ten days.  Which is it?  Has it been processed or not?  Do you actually intend to refund the said funds?   Please inform me as soon as possible as I find this situation a bit suspect to say the least.   Below, please peruse a copy of the email I received, which was also sent to the Revdex.com and attached please find my interaction with Kim.   Waiting for your reply.   Regards,   Ms. Wilhelmena Young

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  I am sorry that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com

Revdex.com, Inc.
 
I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.  We are sorry that the hotel was unable to accommodate the consumer’s reservation.  Priceline offered the consumer the option to...

receive a full refund or, re-accommodate the reservation at an alternate property -The [redacted]. The following correspondence was sent to the consumer concerning this matter.
 
Dear [redacted],Thank you for using priceline.com for your recent hotel reservation. Our records indicate that your reservation for request number [redacted] was booked at the [redacted] NEAR [redacted]. The [redacted] NEAR [redacted] has informed us that they will be unable to accommodate your reservation. We can, however re-accommodate your reservation at the [redacted].The [redacted] is located at [redacted], [redacted].Their phone number is ###-###-####.Your new confirmation number(s): n/a.The [redacted] is a 2 star level hotel, in the downtown area.If you would prefer to cancel your hotel reservation you may do so as long as you contact us 24 hours before check in date.If you have any questions, please contact our customer service department at ###-###-####.We do appreciate that you can choose from a number of services with priceline.com while planning your travel needs.Sincerely,The Priceline.com Customer Relations team

The customer was contacted directly by [redacted] where they were able to discuss this complaint. They apologized and offered to call the hotel to arrange alternative payment option. However, the guest indicated that they would like to keep the reservation as is. They also advised the guest...

that they would notify the appropriate department of their feedback for the website, and notify the supervisor in charge of the service that they'd received over the phone. The guest was offered the booking executives email, in the case that they have a pre-booking question. Regards,Executive Services

I have received the consumer’s additional comments.  As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. The consumer’s Desired Settlement: I want a 100% refund or I will no longer use them as a service since they were clearly aware of the problem for over a month but advertised a pool. Priceline contacted the consumer to offer a full refund as requested, or receive a 20% refund and keep the reservation. The consumer chose not to cancel the reservation and instead accept a 20% refund. I apologize for any inconvenience experienced by the consumer and thank you for getting in touch about this issue.
Sincerely,
N. D[redacted]
Executive Offices









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[redacted] 11177103
I am rejecting this response because:Priceline didn't give us notification after the flight was canceled! You had almost 2 months but you never gave us the notification that the flight was canceled. As flight agent, I believe that is YOUR DUTY to notify your customers. We found out the flight was canceled at the airport the date we planned to fly. WE WERE SHOCKED THAT YOU DIDN'T NOTIFY US!You claim you didn't do anything wrong. Then tell me why our flight was canceled and you never try to contact us about that? It is not acceptable! We have the right to be compensated as you have caused us a lot of trouble and frustration. That is the least you can do, considering we have been loyal customers with Priceline for years.
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation with [redacted] Rent a Car for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We...

understand that you are requesting a refund of one out
of two reservations that was confirmed in our website. We thank you for your
patience while we research your reservations for you. We verified that you
disputed your transaction with your credit card company and that the case would
fully close on June 15, 2016. We have been in contact with our chargeback team
and will be making attempts to resolve this issue for you.
 
Thank you for contacting us. I appreciate your patience
while we continue to work to resolve your issue.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:I have booked this hotel with an expectation based on the pictures that was provided. I have seen the hotel and the hotel in my opinion doesn't meet whats presented on the pictures. There are many reports from others reviewing this hotel that further confirms my claims here. I understand that this is a 3 star hotel to your standards but I have stayed in many 3 star hotels on the same street that are far better than this hotel. There are reports of [redacted] in this hotel which if I had stayed there it would have affected my health. Given that priceline representative have not been to the hotel to personally investigate my claim here and they are relying on reports provided by the hotel management which have a vested interest in the hotel and its poor performance, I believe that priceline should have investigated this via an independent anonymous visitor and prove to me that the claims are incorrect before declining my refund request. I have refused to stay in hotel due to the reasons provided in the claim and I will continue with my claims until a refund is provided. I have spent many hours on this issue simply due to false representation. A simple [redacted] search on [redacted] shows the validity of my claim. 
Sincerely,
[redacted]

Dear Ms. [redacted],
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] for
Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our...

Executive Offices.
 
We understand your concern about the unavailability of
the amenities at the hotel during your stay. We have contacted the hotel, and
[redacted] from the Front Desk verified that their pool was unavailable during
your stay due to maintenance. They also verified that the casino was not
on-site, but rather 13 miles away from the property. We apologize for any
inconvenience these may have caused you during your stay, and we would like to
offer a compensation equivalent to 20% of the total cost of your reservation.
 
A refund request for $62.56 was submitted to our
management team for review, and if approved, the refund will be processed to
the card you used to submit your request. This process can take up to 14 days.
Once the refund is approved, your refund will be processed by our system within
1 business day; however, it may take up to 5 business days for your bank to
post the refund to your account.
 
I hope you found my email helpful!
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: My trip # is [redacted]
Sincerely,
[redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand that your reservation was cancelled due to your hotel being overbooked. We further reviewed your booking and verified that on October 14, 2017, your hotel contacted us...

to let us know that they would not be able to accommodate your reservation. We tried our best to have you relocated to a different property, however, there were no other available hotels willing to accept a reservation. We truly apologize if you had to find a hotel on your own and ended up driving back home. We have documented your experience to make sure that we do not encounter the same issues in the future. Since you were unable to stay at a different property, we processed a full refund back to your credit card in the amount of $101.97. This is in addition to the initial refund that we processed in the amount of $25.49 plus a 25% hotel coupon. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time.   We are sorry we did not provide you the answer that you are looking for and we thank you for your time.   Sincerely, [redacted] Executive Offices

RevDex.com, Inc.
 
I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. Our records show that the consumer submitted a request to add a
night to an existing booking; however, the request was not accepted for booking/purchase.
Our system indicated that the amount of the requested transaction exceeded the
available balance on the credit or debit card. Therefore, we could not process
the request and the credit card has not been charged. The consumer may use
another credit or debit card and attempt to again submit a request online via
the priceline.com website. Due to constantly changing inventory, Priceline does
not guarantee confirmation when attempting to add hotel room nights to an existing
booking. I apologize
for any inconvenience experienced by the consumer, and am sorry that we are
unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am grateful that finally I am getting a refund. I have learned my lesson!  Priceline.com has too many restrictions and not good for someone like me who has dyslexia, ADHD, and make frequent mistakes.  It is not good to work with a company that doesn't allow you to cancel moments later without getting Revdex.com involved or **. I am very grateful I got the 2 refunds. Thanks!
Sincerely,
[redacted]

Dear [redacted]
 
We are contacting you today regarding your airline
reservation for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would like to change your...

reservation. Our ability to assist you is dependent
upon the airline's policy. The airline governs the ticket rules for this
reservation. Airline fare changes from time to time due to changing
availability. At the time you contacted our Customer Service to change the
flight, you were quoted the rate based on the airline's availability and
prices.
 
To change the reservation, the airline will charge $100
penalty plus any fare difference. We will charge a $30 priceline service fee.
We can waive the priceline service fee; however, we cannot waive the airline's
fee.
 
As of this time, the current available fare is $1,201.36.
The value of your ticket is $652.26. In order to make the change, a fare
difference of $549.10 and $100 penalty fee is required, for a total of $649.10.
This fare is not guaranteed as airfares are subject to change.
 
The reservation is non-refundable. However, we can place
the value of the ticket on hold, valid for 1 year from the date of issue.
Exchange and travel must be completed on or before February 28, 2017. Once you
are ready to rebook, you will still pay the $100 penalty fee and fare
difference.
 
If you are interested in changing or cancelling the
reservation, don?t forget to call before your current scheduled departure,
which is Tuesday, May 3, 2016; 9:00 AM, because no changes or cancellations
will be allowed after this time.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Hi.  Please see the resolution below that we recently sent to our customer.  Thanks. [redacted] We are contacting you today regarding your reservation at the [redacted] & [redacted] Park/Medical Center booked under Trip Number [redacted] We are writing to let...

you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you did not use the reservation and you would like to be refunded. We checked our records and verified that a confirmation email was sent to your email address, [redacted], after the reservation got confirmed last Monday, October 17, 2016. We forwarded your issue to [redacted] and they verified that the hotel tagged you as a "no show". Agoda.com advised that they will refund your reservation in full as a gesture of goodwill. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, [redacted]Executive Offices

Hi. We have replied to our customer with the following: Dear [redacted], Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted]. We are writing to let you know that we received your Revdex.com concern in our...

Executive Offices. We understand that you are requesting a refund of your reservation. We indicated prior booking that if your request is successful, Priceline will immediately lock in your reservation and charge your credit card.  We reviewed your booking and verified that you selected a restricted rate. We apologize; however, your reservation is restricted. It cannot be changed, cancelled or refunded. We also see that you filed a dispute with your bank. Our system would automatically cancel reservations once a dispute is initiated. We suggest that you contact your financial institution to check on the outcome of your dispute. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely,

[redacted]
Thank you for taking the time to contact us regarding your [redacted] reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize for the difficulty you encountered. We...

understand you are requesting for a refund/compensation because your flight has been delayed and canceled. We reviewed your reservation and verified [redacted] was able to send you a letter with a resolution at [redacted] We hope you find this information helpful. Sincerely, [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Priceline is failing to acknowledge that they canceled the reservation.  When I called the Credit card company about the matter they advised me that I had to deal with Priceline.   since I was told by Priceline that the ticket was nonrefundable, I went to the airport on February 12, 2015 to take my flight to [redacted] and was not able to access the flight due to the action of Priceline. Priceline received Payment for the flight from the Credit Card Company and probably resold the two tickets for [redacted] because the flight was full.  Priceline  intent was accomplished because they made twice as much on the same tickets. I will like them to refund my  $685.30 for the two tickets that me and my wife could not use due to Priceline Cancelation of same.

RevDex.com, Inc.
 
I have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence. The consumer selected Priceline's Express Deals service for a 3-Star hotel in the
Downtown [redacted] - [redacted] Area. We are sorry that the consumer is not satisfied with the location of
his/her accommodations and have confirmed that the [redacted] by [redacted] is clearly located in the shaded area of the mapping guidelines for
the area labeled Downtown
[redacted] Area. Consumers who prefer to
stay in a particular location or particular property have the option to visit
our Published Price service, and choose his/her preferred hotel and location
from a list of competitive prices across a wide range of hotels. We are sorry that
we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

[redacted]   Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Numbe[redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We apologize if the partner is...

charging you more than what was quoted on your reservation. The price on your itinerary is supposed to be guaranteed and only the taxes and fees may vary between the time of the rental was booked and the time the car was picked up. We would like to request that you send us your final receipt showing the partner's daily or weekly rate the car company charged your card. We will review your information and will forward it for research. You may fax it to [redacted] or attach it by replying to this email. Please note that the file should be in .JPG or .PDF format not more than 2 MB in size.   Thank you for choosing to email us today. I look forward to resolving your issue.   Sincerely,   [redacted] Executive Offices