Stahl Construction Company

From: [redacted]] Sent: Friday, October 21, 2016 3:15 PM To: ex[redacted] Cc: [redacted] Subject: refund not received after 4 weeks     Good Day,   I am inquiring about a refund that should have been issued back to my account.  I have contacted american express, who has tried to contact your company regarding this matter.  Today we have been hung up on by Rachel, who is in your employ and I am including my internet chat with Kim, who answers your chat service.    I can only assume that this email was sent to the Revdex.com in an attempt to show that you were willing to resolved this matter.  That apparently was not what you had planned to do.   It has already been 4 week since your representative claims to have issued this refund, yet this has not happened.  Kim at first tells me that the refund has been processed and then informs me it will take 1 business day to process and should be received within ten days.  Which is it?  Has it been processed or not?  Do you actually intend to refund the said funds?   Please inform me as soon as possible as I find this situation a bit suspect to say the least.   Below, please peruse a copy of the email I received, which was also sent to the Revdex.com and attached please find my interaction with Kim.   Waiting for your reply.   Regards,   Ms. Wilhelmena Young

Dear [redacted]
We are contacting you today regarding your reservation at
the [redacted] Airport booked under Trip Number [redacted]
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would...

like to cancel your reservation due to some changes to your travel plans.
Due to the nature of your concern, we would like to speak
with you directly by phone. 
I attempted to contact you today in an effort to address
your concern; however, I was unable to speak with you at the number you
provided at the time you booked your reservation.
I checked our records and verified that your reservation
is non refundable as per cancellation policy. This information was provided on
the contract page that you reviewed and initialed prior to booking. As a
gesture of goodwill, I contacted the hotel to request for exception and they
agreed to cancel your reservation.
If you would like to proceed on canceling your
reservation, please contact us directly at ###-###-#### as soon as possible
and before 2PM local hotel time of May 22, 2016 because no cancellations will
be allowed after this time. The Executive Office hours are 9:00 a.m. to
6:00 p.m. Eastern Time, Monday through Saturday. You will
need to enter your Trip number, which is [redacted] when you contact us.
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
Please be advised that until we hear back from you, your
reservation will remain active.
We apologize for the inconvenience and hope to hear from
you soon.
Sincerely,
Joe A[redacted]
Executive Offices

Thank you for taking the time to contact us regarding the rental car component of your vacation package reservation with Budget Rent a Car for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We...

sincerely apologize for the delay. We reviewed your information further and confirmed you were only able use your car rental for one day. A refund request in the amount of 190.35 USD was submitted to our management team for review, and once approved, the refund will be processed to the card you used to submit your request. This amount is equivalent to five unused rental days. This process can take up to 14 days. We will try to expedite this process for you. Once the refund is approved, your refund will be processed by our system within 1 business day; however, it may take up to 5 business days for your bank to post the refund to your account.   We apologize for any inconvenience and thank you for your patience while resolving this issue.   Sincerely,   [redacted]

RevDex.com, Inc.
 
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. For any assistance related to
[redacted].com purchases, please contact [redacted] or [redacted] at
[redacted].com (contacts below).
[redacted]
Phone: [redacted]
Address: [redacted]
Website: www.[redacted].com
We
are sorry that we are unable to issue any refunds while this matter is in
dispute with the credit card issuing bank.  
 
Sincerely,
[redacted]
priceline.com

[redacted]   Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted]   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting...

for a full refund of your reservation since you were unable to pick-up the vehicle because of a long queue ahead of you. We forwarded your concern to our rental car partner and they confirmed that the reservation was indeed not used.   Your refund has been processed. A full refund for $60.57 USD was processed today, March 23, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   We apologize for any inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: I am very aware of how business works. I am also aware that the Revdex.com cannot (will not) do anything about this situation because it is the [redacted] way of doing business. I know there is nothing that you can do. It is just making me disappointed in [redacted] and it's business practices. We have to accept this mess. I expect nothing more from the Revdex.com. I will ask all of these companies that send me these boggas deals to stop sending me this crap because it is not true!
Sincerely,
[redacted]

RevDex.com, Inc.
 
I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. Our records show that the consumer submitted a request to add a
night to an existing booking; however, the request was not accepted for booking/purchase.
Our system indicated that the amount of the requested transaction exceeded the
available balance on the credit or debit card. Therefore, we could not process
the request and the credit card has not been charged. The consumer may use
another credit or debit card and attempt to again submit a request online via
the priceline.com website. Due to constantly changing inventory, Priceline does
not guarantee confirmation when attempting to add hotel room nights to an existing
booking. I apologize
for any inconvenience experienced by the consumer, and am sorry that we are
unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

I have
received the consumer’s additional comments. As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence. We
contacted the hotel to verify the additional fees. They advised the following
charges.
 Resort Fee: $25 + tax per night = $28.50 X 6 nights Valet Parking:
$40 + tax per night = $42.80 X 6 nights Total Hotel Fee: $427.80. Prior to
booking, we provided a contract disclosing the details of the purchase,
including the summary of charges and the terms and conditions. It stated that
the hotel has a Resort Fee of $25 per room per night. Also, a credit card is
required upon check-in. The credit card is required for the mandatory fee or
Resort Fee as well as any additional hotel incidental charges such as parking,
phone calls or minibar charges which are not included in the room rate. We are
sorry; however, we are unable to process a refund of the hotel fees.
 
Sincerely,
N. D’Angelo
priceline.com

I have received
the consumer’s additional comments. As you requested, I have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusion. Upon review of the consumer’s first offer for the 22nd,
we confirmed that the accepted status of the reservation was viewed multiple
times prior to purchasing the second reservation. The cancellation policies
associated with the reservations are provided below:
              For
the room type and rate that you've selected, you are not allowed to change or
cancel your reservation. If you cancel your room, you will still be charged for
the full reservation amount.
 We are truly unable to offer a refund or change to your
reservation as requested. Your request is non-changeable, non-refundable and
non-transferable.
Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence.  I am sorry that Priceline is unable to assist the
consumer any further in this situation.
Sincerely,
N. D’[redacted]
Executive
Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted]
 
We are contacting you today regarding your airline
reservation for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would like to change your...

reservation. Our ability to assist you is dependent
upon the airline's policy. The airline governs the ticket rules for this
reservation. Airline fare changes from time to time due to changing
availability. At the time you contacted our Customer Service to change the
flight, you were quoted the rate based on the airline's availability and
prices.
 
To change the reservation, the airline will charge $100
penalty plus any fare difference. We will charge a $30 priceline service fee.
We can waive the priceline service fee; however, we cannot waive the airline's
fee.
 
As of this time, the current available fare is $1,201.36.
The value of your ticket is $652.26. In order to make the change, a fare
difference of $549.10 and $100 penalty fee is required, for a total of $649.10.
This fare is not guaranteed as airfares are subject to change.
 
The reservation is non-refundable. However, we can place
the value of the ticket on hold, valid for 1 year from the date of issue.
Exchange and travel must be completed on or before February 28, 2017. Once you
are ready to rebook, you will still pay the $100 penalty fee and fare
difference.
 
If you are interested in changing or cancelling the
reservation, don?t forget to call before your current scheduled departure,
which is Tuesday, May 3, 2016; 9:00 AM, because no changes or cancellations
will be allowed after this time.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am grateful that finally I am getting a refund. I have learned my lesson!  Priceline.com has too many restrictions and not good for someone like me who has dyslexia, ADHD, and make frequent mistakes.  It is not good to work with a company that doesn't allow you to cancel moments later without getting Revdex.com involved or **. I am very grateful I got the 2 refunds. Thanks!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The 127 dollars I received does not solve anything at all. When I got to...

[redacted] I could not use the hotel that I payed for. This means that I had to no where to stay that night. I could not sleep in my car in [redacted] because I probably wouldve got robbed. I need to be reimbursed for the hotel that I had to purchase because priceline failed me. I need to be reimbursed an additional 215 dollars for the hotel I had to purchase because of priceline. I am trying not to be rude but this is so frustrating. I could not sleep on the sidewalk in [redacted] when I got there. If priceline would not have failed me I would never had to spend 215 dollars for an additional hotel.
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted]
for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our...

Executive Offices.
 
We understand you are requesting for a refund or a
compensation because you advised the banner online states, free cancellation
available. We also understand you are requesting to change the information on
the website that states, "Free Cancellation Available" under
Incentives & Conditions to "Free Cancellation but susceptible to a
penalty". We reviewed your request and verified the reservation was used.
Please note that cancel policies differ depending on the rate purchased. The
hotel's details including the cancel policy was presented prior to purchase.
The reservation is non changeable and the cancel policy applies to all nights
confirmed on your reservation. Your reservations cancel policy states, you have
the option to cancel your reservation up until noon on March 31, 2016 local
hotel time; however, you will be charged a 1 night cancel fee and your
reservation would be non refundable after noon local hotel time on March 31,
2016. Thank you for your suggestion. It has been duly noted. As a gesture of
goodwill, we are offering you a 15% Hotel Express Deal coupon. The coupon can
be used for a future Hotel Express Deal reservation and it has to be booked by
April 4, 2017.
 
Thank you for your time and we hope you find this
information helpful.
 
Sincerely,
 
Junko A[redacted]
Executive Offices

Thank you for contacting us regarding your Rental Car reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting for a refund of the 300.00 USD you were charged by...

the rental car company for the [redacted] insurance. You see this charge as something that is contradicting our "no hidden fee" advertisement on our website.   I have carefully reviewed your reservation and verified that we have disclosed and guarantee the rate for the service you have requested. In the checkout page, information about [redacted] insurance being required before they released the car. For this reservation, you opted not to avail an insurance. However, since most countries in south America require insurance to be bought at the counter, we can extend a 50% goodwill refund on the 300.00 USD insurance you had purchase. To complete this refund, please verify below information are correct. Name: [redacted] Address: [redacted] Email: [redacted]   I also sent you an email that contains a coupon to be used on a future priceline.com Rental Car. The coupon will provide a discount of 10% on your next reservation..   Rules and Restrictions: - Available on Name Your Own Price or Express deals reservations   You must use the coupon by 26 November 2017 12:49 AM EST. This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction. The email will contain instructions on how to redeem this coupon. Please follow the instructions carefully.   We apologize for any inconvenience and look forward to serving all of your travel needs.     Sincerely,   [redacted] Executive Offices

Thank you for taking the time to contact us regarding the refund of your rental car reservation with [redacted] for Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We apologize for the...

delay. A refund request has been submitted to our management team for review and it may take up to 14 days to process. Once approved, we will mail a check to the billing address that was entered during the request process, and it will take up to 2 to 3 weeks to receive the check.   I hope you find this information helpful and we thank you for your time.   Sincerely,   [redacted] Executive Offices

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion.
Upon review of the consumer’s
claim we contacted [redacted], the Front Desk Manager at the hotel who confirmed
that he also assisted the guest upon check-in and advised the guest that breakfast
was included with the reservation. We are sorry if the guest chose not to take
the breakfast offered at the property; however, we are unable to assist the
consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Complaint: [redacted]
I am rejecting this response because:I was offered my return flights to be reinstated for a fee of 200.00 per ticket AFTER I filed a complaint  with the Revdex.com.   I feel that the airline and Priceline should have offered this before I was forced to incur further costs but buying one way tickets to [redacted] for the same day.If they could offer this to me once a complaint was filed, why wasn't it offered before I had to spend another $1300.00? I FELT THAT I HAD TO UNDER GO UNNECESSARY DISTRESS BECAUSE THUS WASN'T HANDLED PROPERLY AND AM ASKING FOR SOME SORT OF COMPENSATION .  THANK YOU 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] Priceline is failing to acknowledge that they canceled the reservation.  When I called the Credit card company about the matter they advised me that I had to deal with Priceline.   since I was told by Priceline that the ticket was nonrefundable, I went to the airport on February 12, 2015 to take my flight to [redacted] and was not able to access the flight due to the action of Priceline. Priceline received Payment for the flight from the Credit Card Company and probably resold the two tickets for [redacted] because the flight was full.  Priceline  intent was accomplished because they made twice as much on the same tickets. I will like them to refund my  $685.30 for the two tickets that me and my wife could not use due to Priceline Cancelation of same.

I am writing you today regarding your hotel reservation at the [redacted]a under Trip Number [redacted].   I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices. I understand you are requesting for a refund of...

your overdraft fees since you booked a rate that stated "Pay Later" but you were still charged the same day of booking.   I am sorry for any confusion. However, while we do offer rates that can be paid directly at the hotel, I see that the specific rate you purchased is prepaid and fully charged upon booking. Under normal circumstances, we are unable to reimburse the overdraft fees since we did indicate during the booking process that full pre-payment is required upon booking and the contract page indicates that you accepted this condition. However, we have made a decision to reimburse your overdraft fees as a one-time exception. The refund for $33.90 may post to the form of payment you used to book the reservation after a few business days. For future reference, please review the contract page prior to booking the reservation to ensure you are fully aware of the policy associated to the rate selected.   I hope you have a wonderful day.   Sincerely,   [redacted] Executive Offices