Stahl Construction Company

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your airline reservation with [redacted] for Trip Number [redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. As we...

understand, you
wanted us to apply our Best Price Guarantee to your reservation. Your record
shows that the reservation was purchased on April 16, 2016; while, you called
for a Best Price Guarantee claim 14 days after purchase. We apologize; however,
we can no longer apply the Best Price Guarantee to your reservation.
 
We displayed on our website the Terms and Conditions for
our Best Price Guarantee. We stated on the website the following:
 
     "With
Express Deals? or Name Your Own Price? you have up until midnight the day
before you travel to contact us. For all other bookings contact us within 24
hours of booking to initiate your claim."
 
For more details of our Best Price Guarantee, please
follow this link: http://www.priceline.com/landing/best-price-guarantee.htm.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

Dear Ms. [redacted],
 
We are contacting you today regarding your rental car
reservation with [redacted] Corporation for Trip Number [redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that...

you
would like to get a refund of your reservation. We contacted [redacted] Corportation
and verified that your reservation has been cancelled in their system. A refund
for $197.04 was processed today, May 8, 2015. We will issue a refund to your
bank within one business day. Your bank will then post it to your account and
their processing time varies, so please check with them if you do not see the
refund in your account within a few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

We are sorry that the consumer's purchase no longer qualifies for a best price guarantee.
 In accordance with our price guarantee policy, the consumer  must contact us within 24 hours of booking to initiate a claim.
However,  as an exception, the consumer was offered the option to...

cancel the hotel portion of the vacation package.
 
Sincerely,
N D[redacted]
Priceine.com

Dear [redacted],
 
Thank you for contacting us regarding your reservation with [redacted] Rent a Car booked under Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are unhappy that your rental...

partner is not located at the airport.
 
We verified the rental partner you received is considered an airport location. We spoke with [redacted] at the location and were advised they are
7 miles from the airport and offer free shuttle service. We are sorry if you are unhappy with the rental company provided; however, your reservation is non-changeable, non-refundable and non-transferable.
 
We are sorry we did not provide you the answers you were looking for and
we thank you for your time.  
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:I cannot take one side conclusion from the business. I request a copy of the original phone record or a transcribed text version verified by an official third party. The copy must be full length of the phone call.
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] & Suites By [redacted]t for Trip Number [redacted]
 
I am writing to let you know that we have received your
Revdex.com...

concern in our Executive Offices.
 
We understand that you have issues with this hotel
reservation.
 
We apologize that you were unhappy with your hotel
accommodations.  We evaluate each
participating hotel on many different criteria, including cleanliness, guest
satisfaction, d?cor, etc. We are sorry to hear that your hotel fell short of
this expectation during your stay.
 
Our records show that the rate you purchased is non-changeable,
non-cancelable and non-refundable. We have contacted the [redacted] &
Suites By [redacted] on your behalf and the refused our
request for a refund or compensation. They have verified that they were unable
to provide you a different room due to availability. They did not have rooms
available for the same room type that that was booked on this reservation.
Because of this, they assisted you by changing the toilet seat in one of the
rooms, providing towels and pillow cases.
 
However, as a one-time exception, your refund has been
processed. A refund for $39.31 was issued today, September 2, 2016. We will
issue a refund to your bank within one business day. Your bank will then post
it to your account. The bank processing time varies so please check with them
if you do not see it in your account within a few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

I have
received the consumer’s additional comments. As you requested, I have again
reviewed this matter to see if we overlooked anything that might support a more
favorable conclusion.
Unfortunately, there is nothing we can
add to what has already been stated in our previous correspondence.
In this instance, the consumer selected
Priceline’s Name Your Own Price ®service for greater savings, and
agreed to stay anywhere within mapping guidelines for
the area labeled [redacted] - [redacted] Area. We have confirmed that the [redacted] is located within the boundaries of the Name Your Own Price ® mapping guidelines for the area labeled [redacted] – [redacted]. I
am sorry that Priceline is unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence. We are sorry that we are unable to assist the
consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Thank you for contacting us regarding your air reservation with [redacted]s for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize for any delay. As I understand, you are requesting for a...

refund of your ticket due to duplicate reservation with your [redacted] reservation with Trip Num[redacted]   Our ability to assist you is dependent upon the fare rules associated with your reservation. The fare rules are written and enforced by your confirmed carrier, and the rules associated with your tickets.    We researched your issue with [redacted]s and we verified that they are unwilling to refund your reservation because it was duplicate with a different airline.  However; we made a decision to offer you a one-time exception. We will cancel your reservation and request a refund of 281.05 USD. A Refund request to our accounting is already submitted for review. We will notify you about the status once processed.   We apologize for any inconvenience and we hope you find this information helpful.   Sincerely,    [redacted] Executive Services

I am sorry that the consumer was unaware that
all rooms will accommodate up to 2 adults.
 
 On each
consumers’ contract page we place the following disclosure regarding this
issue labeled under Important...

Information.

Important Information
 
All rooms are
booked for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.
·       
Double Occupancy
·       
All rooms are booked for double occupancy (i.e. 2 adults). Accommodations
for additional guests are not guaranteed. Some hotels may not allow extra
guests. If your hotel does allow extra guests, there may be additional
charges. These charges vary and will be payable directly to the hotel.
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase.
 
I
hope you find this information helpful and we appreciate the opportunity to
clarify this matter.
 
Sincerely,
[redacted]
priceline.com

This checkout page for trip number [redacted] was submitted on
2015-04-01 21:50:06
































Please Review Your Request













































2½ Star Moderate-Plus Hotel




















Which hotel will I get?

Check-In Date:

Thursday, April
9, 2015

Check-Out Date:

Friday, April
10, 2015

Region

[redacted]

City Areas:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed
late night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

1











 























Offer Price Per Room, Per
Night:

US$ 115.00

Travel
Insurance:


US$
5.00






Subtotal:

US$ 115.00

Taxes
and Service Fees:

US$ 31.37

Priceline Hotel Coupon:


-US$ 0.00





Total Charges*:

US$ 146.37

Have a coupon code? Apply
Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.



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Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special
needs (including preferences for smoking or non-smoking rooms) should
be requested through your confirmed hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do
not check-in on the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.
If priceline accepts your price, priceline will book
your reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in
could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or
may not be one that you have seen during a hotel search on priceline. Any
sorting or filtering options previously used will not apply to this Name
Your Own Price request. Priceline will immediately charge your credit card
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If your
offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your offer is not accepted, your PayPal account will not be
charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional
hotel specific service fees or incidental charges or fees that may be
charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees)
or optional (parking, phone calls or minibar charges) and are not included
in your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.






Initial Here:

I have read, accept and agree to abide by priceline.com's terms
and conditions, privacy policy
and the travel insurance Description
of Coverage. I have read,
accept and agree to abide by priceline.com's terms
and conditions and privacy
policy.

Complaint: [redacted]
I am rejecting this response because:  Thank you for your reply. However, since I have personally been on this property before I know for a fact the state and condition it is in. Just read the most recent reviews from any of the websites you listed. I have used the Name Your Own Price tool in the past and I understand how it works. I was not looking to stay in any "particular" hotel, but only one that truly holds a 4 star status. I can appreciate there is no perfect rating system, but this one is definitely flawed. One point that I did not bring up in my original complaint is that when I received the Priceline confirmation with the name of the hotel and picture, it's interesting that the picture was actually of the [redacted] down the street and not the [redacted]? That was very "suspect".  My family averages around 45 hotel nights a year and although, Priceline has been a resource for us in the past I am sad to say that it will no longer be an option for us.Thank you again for your time.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi.  Please see the response below that we have sent to our customer.  Thanks.[redacted]
*Thank you for taking the time to contact us regarding your hotel reservation at the [redacted]t under Trip Number [redacted] I am writing to let you know...

that we have received your Revdex.com complaint in our Executive Offices. I understand your request to cancel your reservation since you were under the impression that you are booking the [redacted]. I apologize for any confusion; however, we reviewed our system and were unable to find any records that we displayed a specific hotel prior to purchase. As indicated during the booking process, the hotel will not be revealed until after purchase.  I see that your reservation has already been cancelled with a full refund. Should you require additional assistance, please feel free to reply to this email. I hope you have a wonderful day. Sincerely, [redacted]Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Corporation for Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices.
 
We understand that [redacted] Corporation charged you for the
cost of this reservation when the reservation was already paid upon booking.
 
The rental partner will charge the driver at the rental
counter for optional items you add to your reservation, including any child
seats or special requests (insurance coverage, additional driver, etc.). In
addition, an additional driver can be added at the counter for a fee payable
directly to the rental car company. This information was presented to you prior
to purchase when you were asked to review your reservation, including the terms
associated with cancellations or changes. When you purchased your reservation,
you agreed to those terms.
 
 
We have contacted [redacted] Corporation on your behalf and
verified that the amount they charged for this reservation is valid because you
agreed to purchase the following items when you pick up the vehicle. These
items are not included in the total cost of the reservation that you paid upon
booking.
 
Loss Damage Waiver                                     ...⇄ $
54.00
Liability Insurance Supplement                                 55.80   
 
Personal Accident Insurance (PAI/PEC)                   27.80
Premium Emergency Roadside Service Option         31.96
Uninsured Motorist Protection                                  27.96
Additional Authorized Operator                                52.00
Concession Fee Recovery                                    ...⇄ 21.73
Energy Surcharge                                   �...⇄ /> 1.49
Tax (21%)                                     �...⇄ /> 22.19
                 
Total                                     �...⇄ /> $294.93
 
Since you've purchased the Loss Damage Waiver or
Collision Damage Insurance when you have already purchased this upon booking,
your refund for the Collision Damage Insurance has been processed. A refund for
$44.00 was issued today, July 12, 2016. We will issue a
refund to your bank within one business day. Your bank will then post it to
your account. The bank processing time varies so please check with them if you
do not see it in your account within a few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

Hi. Please see the response below that we sent to our customer.  Thanks. [redacted] Thank you for taking the time to contact us regarding your airline reservation with [redacted] under Trip Number [redacted] I am writing to let you know that we have received your Better...

Business Bureau complaint in our Executive Offices. I understand your concern regarding your baggage allowance. We have checked the website of [redacted] and confirmed through one of their customer service representatives over the phone, that your reservation does include one free checked baggage per passenger. You may visit [redacted] website at [redacted] or contact them directly a[redacted] to reconfirm your baggage allowance. You may also go through the following link to review [redacted] baggage polic[redacted] Again, thanks for reaching out, and I hope you found my reply helpful! Sincerely, [redacted]Executive Offices

[redacted]   We are contacting you today regarding your reservation at the S[redacted] [redacted]   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you did not intend...

on booking the reservation and you would like to be refunded.   We checked our records and verified that your previous requests were not accepted because we were unable to find a hotel willing to accept your offer price. We also contacted the hotel and they advised that both rooms on the reservation were used.   The reservation that you purchased is truly restricted which is non-cancelable and non-refundable. This information was provided on the contract page that you reviewed and initialed prior to booking. We apologize; however, we are unable to refund your reservation.   We apologize for the inconvenience and thank you for your time.   Sincerely,   [redacted] Executive Offices

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand that you...

have issues on this hotel reservation.
We apologize for the inconvenience. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. In addition, the only time that you can purchase the travel insurance is when you submit a Hotel request on the website. If you are still interested in insuring your trip, you may visit [redacted]. We are not affiliated with these sites, but we are aware they offer insurance for travel related itineraries.
I hope you find my reply helpful and we thank you for your time.
Sincerely,
Jenn H[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: I called my credit card company and they never received the request. This is an entirely different story than I got from their customer service rep whom said the room and hotel were not available. Someone is lying. I just called the credit company just now and they confirmed they were never contacted and the card had plenty of funds available. That answer is not satisfactory.
Sincerely,
[redacted]

:
 Dear [redacted]Thank you for taking the
time to contact us regarding your rental car reservation with [redacted]
for Trip Number [redacted]I am writing to let you know that we have
received your Revdex.com concern in our Executive Offices.We
understand that...

you would like to cancel this reservation for a
refund.We thank you for your patience while we research this booking for
you. We currently making attempts to resolve this issue for you. We hope to be
in contact with you in 1 to 2 business days with a resolution. We
appreciate your patience while we continue to work to resolve your
issue.Sincerely,Jenn H[redacted]Executive Offices

I have
received the consumer’s additional comments and am sorry that the consumer was unable
to book the requested reservation through our service, however pleased that the
consumer was ultimately able to purchase the desired reservation.
Sincerely, N.
D’[redacted]  Executive
Offices