Stahl Construction Company

[redacted]Hello. Please see the below response we sent to our customer.  [redacted]
*Thank you for contacting us regarding your reservation with [redacted]l booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns...

in our Executive Offices. We understand you are unhappy with the rental car you were provided. We are sorry if you are unhappy with the quality of your vehicle. We would recommend contacting the rental counter directly at: [redacted]The representatives at the counter should be able to assist you with exchanging your vehicle to another one that will accommodate your needs.  Thank you for choosing to email us today. I hope you found my reply helpful! Please email us again if you need anything else. Sincerely, [redacted]Executive Offices

Fro[redacted]e [m[redacted]] Sent: Wednesday, January 04, 2017 2:23 PM To[redacted] Subject: Additional Material for #Complaint ID: [redacted] against Priceline   Hello,   I realized something I need to add to  #Complaint ID: 11910528 against...

Priceline about reservation 296-873-103-51. Priceline has very deceptive sales practices. My hotel was shown to be an 8+ customer review under "guaranteed" amenities but the hotel I was given, only have a 6.9. The customer service rep tried to tell me it isn't in the contract. Well, it was in writing when I was booking. Desired result is still refund.   Thanks for adding this to my file.   Best, [redacted]

Complaint: [redacted]
I am rejecting this response because:I was out of town undergoing a very painful diagnostic procedure at the time this message came through an am just reading it this morning. I request that the case be re-opened. Should the Revdex.com need documentation that I was in fact out of town and under the care of a orthopedic spinal surgeon, let me know and I will provide documentation. The explanation by Priceline is correct but leaves out the fact that the customer can select zones on a map that become highlighted and automatically check a box in the corresponding list to the left. I was clicking on the map, not the list. The Priceline representative I last spoke with ADMITTED TO ME ON THE PHONE THAT I  HAD CLICKED ONLY ON “[redacted]” AND NOTHING ELSE. They admitted they were in the wrong and still seem to think that I am somehow responsible for their computer systems booking error. My family just emerged from both a foreclosure and chapter 7 and cannot afford to pay for the mistake of a giant corporate entity like Priceline. I am in the process of setting up a video shot that will show me going through the exact same steps I made when attempted to book in the [redacted] area. Just short of placing the bid of course. Thank you.
Sincerely,
[redacted]

Roman";
mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA">Our records indicate that a refund in the amount of $83.46 was issued on June 25,
2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]   Thank you for the help I accept the offer made by price line if the money is returned as stated I will say thank you and drop the matter   [redacted]

Dear Ms. [redacted],
 
We contacting you today regarding your reservation at the
[redacted] booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
RevDex.com concern in our Executive Offices....

We
understand that
your  hotel
was overbooked and you were greatly inconvenienced.
  Please accept our sincere apology for the inconvenience
you encountered
when the hotel was unable to accommodate your
reservation. Our Customer
Service Department attempted to find you a new hotel;
however, due to
the holiday, the only available hotel on our website was
also
overbooked.
 
We have verified that a full refund of $225.01 was processed back to your card last
July 6, 2015. An
additional refund 20% refund in the amount of $45.00 was
is also being issued and may
take 7- 14 business days to be processed. We apologize;
however, we are unable to offer any additional compensations for your
reservation.
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am not happy with the company and will probably never use them again but I will drop the matter. 
Sincerely,
[redacted]

I have received the consumer’s additional comments.  As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. According to the consumer, more than one year ago, on April 12, 2014, she selected [redacted] Airport, and claims that Priceline changed her selected airport to [redacted] Airport.  Therefore, the consumer is requesting a refund for her ticket purchase from April 2014.  The consumer states: “On 4-12-2014, I purchased a plane ticket thru priceline.com, departing from [redacted], to what was suppose to be arriving at [redacted] International Airport. At the last minute, before my ticket purchase was made final, Priceline automatically changed my arrival Airport to [redacted] in Austin Texas, instead of what I selected, which was [redacted].” Please note that the consumer selects, and also authorizes the departure and arrival airport(s) prior to purchase. Priceline cannot change the airport(s) selected and authorized by the consumer.  Additionally, once the consumer selected the travel details, including the selected airports, the consumer was presented with a contract page disclosing the details of her reservation, including her selected departure and arrival airports, and authorized the purchase. I am sorry that the consumer’s selected reservation from more than one year ago (April 2014), is non-changeable and non-refundable and we are unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:I spoke to the hotel and the clerk assured me I would not be charged.  I spoke to [redacted] from Priceline while she called the hotel and they affirmed that I had canceled before 12/25.  So, Priceline's words are not the same as what Von* stated.
Sincerely,
[redacted]

Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted]-on-the-lake booked under Trip Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive...

Offices. As we understand, you
were unaware that the charges will be in US dollars and you would like to be
refunded for the difference.
 
We checked our records and verified that it's stated in
the summary of charges of your contract page that the prices are in US dollars.
This information was provided prior to booking. For future reference, there's
an option to change the currency of the prices and it's located in the top
right corner of the page.
 
As a gesture of goodwill, we submitted a refund request
in the amount of
141.33 [redacted] for your reservation. The refund amount is the
difference between US and [redacted]ollars based on the exchange rate at the
time that you booked the reservation. The refund request will be reviewed by
our management team and if approved, it may take 7- 14 business days to be
processed.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Upon careful review of the consumer’s claim, our records confirm that the customer was notified of
the schedule change. Additionally, our
documented...

case history confirms
 that the
customer viewed the itinerary online on the day the notification was sent.
 
Additionally, the consumer’s confirmation
page discloses the following information.
 
Airline Information



·       
Since airlines change flight schedules from time
to time, it is the passenger's responsibility to call the airline and confirm
flight information prior to each departure. We recommend that you arrive at
the airport a minimum of 90 minutes in advance of departure for domestic
flights, and at least 2 hours in advance of departure for international
flights.

I appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com

Dear Mr. [redacted],
We are contacting you today regarding your reservation at the [redacted] Hotel for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you were unable to use...

the reservation. Our records show that you disputed the charges with your credit card company. Our system automatically cancelled the reservation the dispute was initiated. We contacted our Chargeback Department and verified your concern. They advised that we can process a refund for your reservation.
A refund request for $159.10 was submitted today, November 3, 2015. The request needs to go through a review process which does take time to complete. You should be receiving an update within the next two weeks regarding this request.
We apologize for the inconvenience and hope you found this information helpful.
Sincerely,
Zadhy S[redacted]
Executive Offices

We have reviewed your refund status request for Request Number [redacted].   Your request for a refund has been granted. A refund of 742.76 USD will be issued for your airline tickets, which equates to a refund of your original purchase price minus a cancellation penalty of 400.00 USD .The...

following fees are non-refundable- Processing Fee-7.00 USD.    A refund will be processed by our accounting department within 1 business day and will appear within your account in 1 - 2 billing cycles. If you do not see this refund within 1 - 2 billing cycles, we suggest you contact your bank directly to determine the status. We apologize for the delay and thank you for giving us a chance to assist you.   Sincerely,  [redacted] Executive Office

Revdex.com, Inc.
 
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. According
to the consumer, Priceline did not disclose prior to purchase that the selected
purchase is non-refundable. The consumer...

states:
 
“I went to the bid page, made a bid and
won at the bid rate. No where on the bidding page was there an agreement or
Important Information regarding the fact that there no refunds for
cancellation, or changes to rental dates. It wasn't until I paid for the rental
that this non-refundable agreement information was available”
 
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms and
conditions of the selected purchase.
 
We are sorry the consumer’s selected purchase is
non-refundable and we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
 



This checkout page for trip number [redacted] was submitted on
2015-04-02 11:58:44














 






















·       


4
·       


2
·       


AUTO
·       


AC
Unlimited Mileage
Compact Car with Unlimited Mileage




Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Thursday, August 20, 2015, 12:00 PM
Drop-off Date & Time: Sunday, August 30, 2015, 12:00 PM
Rental Car Company:


Total Charges
10 Days at: $20 /day



Total:$306.4
Summary of Charges
Your Price Per Day:
$20 (per day)
Total Rental Days:
10
Subtotal:
$200
Taxes and Fees: (details)
$106.4
Total Charges:
$306.4
Best Price Guaranteed
Prices are in US dollars.


Driver Information
First
MI
Last
Driver's age at pickup

under 25?












Security Deposit:

Please indicate what the driver will provide for the
refundable deposit required at the rental counter:
Credit Card Debit Card

The debit card presented at
the counter must be in the primary driver's name. Any funds used for the
deposit cannot be accessed until after the car is returned. The amount
required depends upon car type, rental period, and optional items.

For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?
Proof of round trip travel Local renter





The credit card presented at the counter must be in
the primary driver's name. The amount of credit required depends upon car
type, rental period, and optional items.



Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the
child seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height


Booster
Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
 
Once you've
reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:

·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
 
·       
If
your offer is accepted, we will immediately lock in your reservation and
charge your form of payment. If your offer is not accepted, you will not be
charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only
the driver will be able to pick up the rental car at the counter and must
present a valid driver's license in his/her name. An additional driver can
be added at the counter for a fee payable directly to the rental car
company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver
provides a credit card for the security deposit, the security deposit will
be released back onto the card once the vehicle is returned. If the driver
provides a debit card for the security deposit, proof of round trip airline
travel may be required and any funds used for the deposit cannot be
accessed until after the car is returned.

[redacted]
I have read,
accept and agree to abide by priceline.com's terms
and conditions and privacy policy.

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.   We understand your concern about the payment process of the reservation you booked from our website. We indicated prior submitting your request that the reservation would require a...

full pre-payment prior booking. However; we will document your feedback about how the billing was presented on our website. We see that a full refund in the amount of $321.57 has been processed back to your credit card. Your refund has been processed through our system. If you need to check the status of your refund, please contact your bank directly to inquire about their processing time. You may also send us a copy of your billing statement showing the overdraft fee, so we can research on it. You may fax it to ###-###-#### or attach it by replying to this email. Please note that the file should be in .JPG or .PDF format not more than 2 MB in size.   We apologize for the inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

Complaint: [redacted]
I am rejecting this response because: Priceline refuses to standup for their customers. They have not resolved this matter.
Sincerely,
[redacted]

Our record indicates that this matter was addressed with the consumer and a refund was issued.

Below is a summary of our communication with this customer. I called [redacted] and advised that the total charge for the same exact room from millenniumhotels.com is $387.10. I informed that customer that even with the 10% discount, the amount would come down to $348.39 which is still higher...

compared to what he booked on our website which is $343.27. I also informed him that we checked the itinerary of his colleague ([redacted]) which has a cheaper rate, we see that it was booked through our Express Deal option with a different number of nights. I advised that the cheaper itinerary must have the same exact details as his original booking. The customer advised that he sent an email with a screenshot showing a cheaper rate. I checked his email and see a rate of $296.10, but could not verify if it is for the same itinerary, since the dates, room type and applicable taxes does not show. I apologized to [redacted] if we could not refund the difference.

Complaint: [redacted]I am rejecting this response because: I was told inconsistent facts by different reps and purchased some insurance so at the very least we should be fully refunded for the rental car.  I do find it crazy that a company decides to try out priceline with the hopes of it ending up being our go to travel arrangement site but instead of offerring quality customer service (as clearly there were some agents I spoke with that flat out lied to me)  and also refunding us some of the cost of the reservation with a penalty like most direct airlines do, you'd rather lose out on thousands of dollars of business down the line.  I spent hours out of my work day trying to sort this out as your reps had me calling airlines when they had no part.  I was even told that the penalty amount was the airline's thing and not Priceline, whereas the airline told me it was priceline's which later I found out was true.  I believe these are unethical business practices as you are misleading your customers in more ways than one.Sincerely,[redacted]

Dear [redacted]Thank you for taking the time to contact us regarding your
[redacted] Car Rental reservation for Trip Number [redacted]We are
writing to let you know that we received your email in our Executive
Offices.We understand you are requesting for a refund of the difference
because you have a copy of the rental receipt showing a lower rate on the rental
car company's website for your reservation with confirmation number,
[redacted]. We received a copy of your itinerary and a copy of your rental
receipt through [redacted] Car Rental's website. We negotiate rates with our
partners, which allow our customers to receive significant savings. You saved
159.02 USD or 73.77% off the rental car company's published rate. You would not
have received these savings if you booked your reservation through the rental
car company or on another website at the rental car company's published rate. We
apologize, we will be unable to issue a refund of the difference in
rates.We hope you find this information helpful and thank you for your
time.Sincerely,Junko A[redacted]Executive Offices