Stahl Construction Company

Revdex.com, Inc.
 
We have received the
consumer’s additional comments.  As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence. We
are sorry that we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number [redacted] was submitted on 2015-04-23 17:34:05









 






















·       


4
·       


2

·       


AUTO
·       


AC
Unlimited Mileage
Compact Car with Unlimited Mileage




Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Friday, May 01, 2015, 12:30 AM
Drop-off Date & Time: Saturday, May 09, 2015, 09:00 AM
Driver Info: [redacted], Age: [redacted]
Rental Car Company:


Total Charges
9 Days at: $24 /day



Total:$367.51
Summary of Charges
Your Price Per Day: $24 (per day)

Total Rental Days:9
Subtotal:$216
Taxes and Fees: (details)$151.51
Total Charges: $367.51
Best Price Guaranteed
Prices are in US dollars.


Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your offer is
accepted, we will immediately lock in your reservation and charge your form
of payment. If your offer is not accepted,
you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you requested for a full refund of...

the reservation as it was booked in the wrong area.   We contacted the [redacted]r and they did confirm that they allowed an exception to the no-cancel policy and approved the refund of the reservation. Your refund has been processed. A refund for 232.65 USD was processed today, July 26, 2017. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   We hope you find this information helpful and thank you for letting us work on your concern.   Sincerely,   [redacted] Executive Offices

Our record indicates that  this matter has been addressed with the consumer.  
 
Sincerely,
N D[redacted]
Priceine.com

Complaint: [redacted]
I am rejecting this response because: The issue again was that the website made me click the box to expand my hotel search (I could not proceed without checking this box) website glitch perhaps?? In doing so the guaranteed amenities changed without my knowledge. It should be made very clear and open about the changes Priceline made after expanding the hotel search. Again I'm extremely displeased with the Priceline customer service and deceiving tactics that were used.
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for contacting us regarding your airline reservation
for Trip Number [redacted]
 
I am writing to let you know that we received your RevDex.com concern in our Executive Offices.
 
We reviewed your concern and I...

apologize that we are
unable to provide the compensation you are requesting. Airlines can, and often
do, adjust their schedules depending on traffic, change of equipment, route
popularity and other various reasons. This is a common practice with the
airlines.
 
With your concern, we attempted to request an assistance
from the [redacted]s. We are sorry that the airline had no other
alternate flights to offer. Our record shows that you wanted to rebook a flight
with LOT [redacted]. Unfortunately, this is not an option since the ticket
you purchased was with [redacted]
Airlines do not allow placement to alternate airlines
unless they are unable to provide transportation which was not the case here.
The airline granted your request for a refund of the return portion and we are
unable to reimburse the cost of the new ticket which you elected to purchase.
 
I am sorry we did not provide you the answers you were
looking for and thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: 1) priceline failed to show where in the rental contract I would be required to submit to a $2,500 hold on my credit card; 2) even if the contract did provide notice of the hold, such a detail should be prominently displayed rather than included in the fine print; 3) further, priceline fails to address the fact that I had to pay $27 per day for insurance. Such a charge, also should have been prominently discussed by priceline especially when the advertised daily rate was $5. If I'm being rented a car for $5 per day, it's absurd to leave the fact that you must pay an additional $27 per day in the fine print. But in fact, that figure wasn't mentioned at all. The only thing mentioned was that there may be additional charges. When I previously talked to customer care, they said that the onus was on ME to call the rental company directly. If that's the case, then I'm better off not using priceline. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Priceline did not call me at all as stated in his reply that they contact me. I contacted them first and notified them of the problem. My only options were to leave with a refund which was not an option because where were we to go with no home to go back to that night? We have no more funds and used hotels the nights previously and this was the last of our money. I used Priceline the night before with no problems with a different hotel. We shouldn't drive all the way there, have the last of our funds taken and told we need to wait up to 10 days for a refund, or only get 20% back. Plus, they have knowledge of the problem for OVER a month. They refuse to fix their site! Both the front desk and the breakfast staff noted NUMEROUS complaints from people so they knowingly list it on their site (and still have that hotel listed with a pool, even though it's not expected to be fixed until June 2016, on their site) then they stick people in between a rock and hard place between choosing to leave and try to find somewhere else or take a 20% refund which is only $14. They don't care about robbing other people clearly because it is still on their site even with all these complaints and this one. 
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you decided not to use this reservation due to the wrong date that was booked. I have reviewed your reservation in our system and our record shows that your hotel's check in date was supposedly for December 22, 2016, not December 21, 2016 as you mentioned on your complaint. Also, while it is correct that the check-out date was booked for December 26, 2016; it was only because your departure time from [redacted] International Airport was 2:28 AM of December 26, 2016. Please note that the property's check out time is 12:00 PM. Your hotel reservation will always follow your flight reservation schedule. Also, should we reserved you to your preferred hotel schedule, you will have to leave the property on or before 12:00 PM of December 25, 2016, making you wait for your flight schedule for 13 hours with no place to stay.   Our record shows that when you contacted us last December 18, 2016, you were advised by one of our representatives that your flight reservation can be cancelled and refunded up until December 19, 2016 11:29 PM. Our record shows that we were not contacted again prior to the cancellation deadline that was provided. We have contacted the airline and unfortunately, no refund was approved. As for the hotel booking, we were able to contact the property and they agreed to refund your reservation less one day cancel fee per room. The hotel portion was already refunded in the amount of $1,103.40.   Your refund will be processed by our system back to your bank within 1 business day; however since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few business days.   Thank you for your patience while we resolved your issue, and I hope you find this information helpful.   Sincerely,[redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that the hotel...

agreed to cancel your reservation. I have reviewed your case with [redacted] - General Manager and he confirmed that he offered free cancellation. Due to this, we have processed the same in our end.   Your $721.60 refund will be processed by our system back to your bank within 1 business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few days.   Thank you for your patience while I resolved your issue, and I hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

Dear Mr. [redacted]
Thank you for taking the time to contact us.
We are writing to let you know that we received
your Revdex.com concern in our Executive Office.
We apologize for the difficulty you encountered.
We understand your attempt to book a hotel reservation on August 15, 2016 was
rejected; however, an authorization was placed and was not released back to
your account. In order to process your request, we authorize your card to
determine if your bank will accept the charge; however, because your request
was not accepted, you were not charged. Depending on your bank, and in most
cases, authorizations are removed within three to at most seven days. To review
your issue further, kindly send us a copy of your credit card statement showing
the authorization. You may send it as an attachment in reply to this email. The
attachment needs to be a PDF or JPG file no larger than 2 megabytes. Also, you
may send it to fax number [redacted]
We hope to hear from you soon.
Sincerely,
[redacted]
Executive Offices

I have received the consumer’s additional comments and have again
reviewed this matter. According to the consumer, she selected a reservation and
provided payment/account information; however, states that she was unaware that
she selected a prepaid reservation, and her account would be charged for the purchase
upon booking. The consumer states that she incurred overdraft bank fees as she
was unaware that she selected a reservation whereby full payment is required
upon booking. The consumer is requesting a refund for her overdraft bank fees alleging
priceline did not disclose that her account/debit/credit card would be charged the total cost at time of
purchase, and full pre-payment is required upon booking.
Attached hereto, is a copy of the consumer’s contract authorizing
the terms and conditions of purchase.
Listed directly under BOOKING CONDITIONS, priceline discloses the
following:
BOOKING CONDITIONS
·       Rate Description: Websaver - Full pre-payment
required upon booking.
 ·       Cancel Policy: We understand that your travel plans may change. That's why priceline
doesn't charge you a change or cancel fee. For the room type you've selected,
you can cancel your reservation for a full refund up until noon on Thursday,
August 11th (local hotel time). If you decide to cancel your reservation
anytime between noon on Thursday, August 11th and noon on Friday, August 12th
(local hotel time), the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Friday, August
12th). Guarantee Policy: Reservation is guaranteed for arrival on the confirmed
check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion of
your reservation will be canceled and you will not be entitled to a refund.
   ·       Your credit card is charged the total cost above
at time of purchase. Prices and room
availability are not guaranteed until full payment is received.
 
·       All rooms are booked for double occupancy (i.e. 2 adults)
and accommodations for more than two adults are not guaranteed. The reservation
holder must present a valid photo ID and credit card at check-in. The credit
card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkout.
These charges may be mandatory (e.g., resort fees) or optional (parking, phone
calls or minibar charges) and are not included in the room rate.
 As noted on the consumer’s contract page for her selected
room rate, the booking conditions clearly disclose, prior to purchase, that full
pre-payment is required upon booking and your credit card is charged the total
cost at time of purchase. We are unable to provide a refund of the overdraft fees
incurred by the consumer for this booking.

We have received the consumer’s additional comments. We reviewed your request in our system and verified that an additional $1.92 per night rate was selected ($5.76 total) for a room with 1 king or 2 double beds. Our website did not show that we offered a larger room. The rates displayed on our site are rates pulled from several sources and are displayed to our customers. There is no indication offering a larger/different room for additional rates. The offer is for a room with 1 king or 2 standard beds. . As per the agreement, the reservation was booked in the room that was selected. We are sorry that we are unable to assist the consumer any further in this situation. Sincerely,N. D[redacted]Executive Offices

Dear Mr. [redacted],
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your vacation
package reservation booked under Trip Number [redacted]. As we understand, you
haven't received the complete refund for your reservation.
 
Our Accounting Department has verified that the
additional refund of $5.96 for your hotel reservation was processed back to
your account last June 10, 2015. We also verified that there's a $15 cancel fee
for your rental car reservation. As a courtesy for any inconvenience, we have also
refunded the $15 cancel fee and therefore a full refund for your reservation.
Please contact your bank directly if you don't see the refund posted to your
account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

I have received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion. Prior to submitting the
Express Deal reservation, we provided the consumer with a virtual map to view
where the hotel could be located within the Downtown - Marina area that was
selected. We confirmed the confirmed hotel is within the area, and we confirmed
the guest checked in as scheduled. We are sorry if the consumer is unhappy with
the location received; however, the reservation is non-changeable,
non-refundable and non-transferable. We are sorry that we are
unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting for a refund of the unused portion of this reservation. You also mentioned that you did not received our email pertaining to the notification about...

[redacted] flight cancellation.   We researched your issue and verified that we have tried calling you and sent you an email at [redacted] to advise about cancellation of [redacted]. However, we were routed to your voicemail. We were unable to leave you a message since we were prompted that your voicemail was full. I also sent an escalation to the appropriate team to review why you did not receive the email we sent you about the flight cancellation. The concerned team responded to us and based on the system logs for those emails, it shows that emails were successfully sent. Since you are using a GMAIL account, these emails may be in your Spam or Junk folder. If it isn't there, we suggest that you contact your email provider to verify your email phishing setting as it should allow system generated email to be received.   In line with your request for a refund with [redacted] portion of the flights, we reached out to our partner airlines, and [redacted] provided us with an authorization to process the refund. I have processed the refund today for the amount of 407.80 USD. Refund process will be completed in few days. Also, bank processing time varies and may take additional days before they put the money back to your account. If it isn't there after few days, we suggest you contact your bank.   We apologize for any inconvenience and looking forward to serving all of your travel needs.     Sincerely,   [redacted] Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. According to the consumer, the [redacted] on [redacted] is not a 4 star property as requested. We are sorry that the consumer is not satisfied with the quality of her Name Your Own Price/Express Deals hotel accommodations. All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web site. While the consumer may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets all standards listed under Priceline’s 4 star hotel guide. We have researched to find that the confirmed hotel does meet our expectations for the star rating selected on our website. Our competitors also rate this hotel as follows:
[redacted].com = 4 stars[redacted].com=4 stars
[redacted].com = 4 stars
[redacted].com= 4 stars
[redacted].com =4 stars
Additionally, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenities. This hotel has an Overall Guest Rating of 7.8 out of 10 on The Priceline Scorecard. The overall rating as well as real traveler’s reviews for this hotel can be reviewed on our website. Concerning the consumer’s claim that she could have purchased the exact same reservation at a lower price; Priceline offers a best price guarantee; the details of the guarantee can be located on our website. [redacted]
Our records indicate that the consumer did not contact Priceline to advice of a lower rate.
We thank you for the opportunity to clarify this matter and we are sorry that Priceline is unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com

RevDex.com, Inc.
 
With
Priceline’s Name Your Own Price service, the consumer agrees to stay in a
property located anywhere within the shaded area disclosed on the website for
the consumer’s selected area(s).
 
Priceline clearly discloses
that we will find...

a room in a hotel willing to agree to your offer price in the
shaded area displayed on the priceline.com website for the consumer’s selected
area(s).
The [redacted], located at [redacted], is clearly located in the shaded area of the mapping
guidelines for the area labeled [redacted] Area.
Consumers who wish to stay in a
particular property/location, i.e. on the beach, have the option to select  a hotel from our Published Price service  where consumers see a list of competitive
prices across a wide range of hotels and can choose his/her exact price and
hotel, including hotels located on the beach.
We appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com
This
checkout page for trip number [redacted] was submitted on 2015-07-01 21:23:12







Please
Review Your Request











































3 Star Upscale Hotel




















Which hotel will I get?

Check-In Date:

Tuesday, August
18, 2015

Check-Out Date:

Thursday, August
20, 2015

Region

[redacted], **

City Areas:

[redacted] Area
[redacted] Oceanfront

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times **ry by hotel

Room 1:
[redacted]

Number of Rooms:

1

Number of Nights:

2







Promo error: Error in response. Status:
ERROR, Error: PROMO_ERROR/Express Deals@reg; reservation required
Offer only available to transactions with a sub-total of at least $249.
Check-out on or before 7/31/2015 required
Only available when used through participating partner websites.
Ajax Status: success





 










































Offer Price Per Room, Per Night:

US$ 120.00

Travel
Insurance:


US$
10.00






Subtotal:

US$ 240.00

Taxes and Service Fees:

US$ 51.80

Priceline Hotel
Coupon:

-US$ 0.00

Total Room Charges*:

US$ 291.80

Apply Coupon

Hotel Fee:

US$ 4.50

Total Cost*:

US$ 296.30

Have a coupon code? Apply Remove Coupon
Express Deals@reg;
reservation required
Offer only available to transactions with a sub-total of at least $249.
Check-out on or before 7/31/2015 required
Only available when used through participating partner websites.

No surprises!
Total cost includes estimated hotel fees (e.g resort fees). Your total cost
will never be higher than displayed above.
*Prices are in US dollars.



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Assistance A real
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No,
thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a **lid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives.




Initial Here:

I have read, accept and agree to
abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read,
accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Thank you for taking the time to contact us regarding your reservation at the Four Points By [redacted]n for Trip Number [redacted].   We are sending this email to inform you that your refund has been processed. A refund for 75.97 USD was processed today, July 22, 2017....

The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.   We apologize for any inconvenience and thank you for giving us the opportunity to assist you.   Sincerely,   [redacted] Executive Offices

In order to locate the referenced
reservation and review this matter, please provide the 11 digit priceline.com request
number, as well as the email address that was provided at the time of purchase.
 
Thank you,
N D’A[redacted]
Executive Offices