Stahl Construction Company

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive Offices. As we understand,you're not satisfied with the savings for your reservation and that yourcard was charged for $91.15.The savings percentage is based on savings for this deal on the day...

ofbooking. However, since it is past that date, we will not be able tocompare rates between our site and the hotel's. Our record indicatesthat you saved 8.43 USD or 11.24% off the hotel's published rate. Wecontacted the hotel and they advised that your reservation was used. Weapologize; however, we are unable to process a refund.We checked our records and it shows that we only charged $87.72 for yourreservation. For us to further research your issue, please provide us acopy of your billing statement showing the charge of $91.15. You mayreply to this email and send it as a PDF or JPG attachment or you canfax it to ###-###-####. Once we received the information, we will reviewfurther and contact you back for any updates.We are sorry we did not provide you the answers you were looking for andthank you for your time.Sincerely Executive Office

Complaint: [redacted]
I am rejecting this response because:Simply stealing my money and refusing to give it back doesn't mean that the case is closed....sorry. I didn't realize...

that I was doing business with a mob boss. I hope that the Revdex.com will consider dropping their rating since they show absolutely no concern on dealing with this matter. Not only that, they are allowing scam businesses to use their website to conduct scams on people. They are fully aware of this and are not only complacent, but aid in letting scam hotels steal money from, their clients. Since Priceline stole my money, I have already booked 3 trips through [redacted]hanks Priceline for showing your true colors or I would have never discovered way better deals and way better customer service with another travel booking agency. I have spent (wasted) tens of thousands of dollars with Priceline over the years and never had a problem with the customer service until now, so you can keep that little $88 that you stole and consider the scam hotel "[redacted] Worldwide" a valuable asset to your company But I guarantee that you will lose many more customers in the future behind that scam hotel. My co-worker was about to book through you today and I stopped her and helped her book a rental car and room in [redacted] through other websites. I'm hoping to make you lose way more than the $88 that you stole form me. I won't stop helping my friends and family from booking through other websites until I get my money back, so if that's never, I'll never stop.
Sincerely,
[redacted]

Dear Mr. [redacted],
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your
reservation at the [redacted] booked under Trip Number
[redacted]. In your correspondence, you state that the hotel...

did not allow you
to check in early, and therefore you booked another reservation directly  with them.
 
Our records confirm that the reservation was booked on
Sunday, May 31, 2015 at 3:25 AM. We contacted the [redacted] concerning
this inquiry, and we were advised that you booked an additional reservation directly
with the property, and according to the hotel, both reservations were used as
booked. For this  reason, we are unable
to process a refund for your reservation.
 
We appreciate the opportunity to review this matter and
thank you for giving us the
opportunity to assist you.             
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
It auto populated the price. Which was confirmed to me via phone with the unhelpful customer service rep And the fact that no one is there to talk to. I have now heard of this happening through others. And I also complained through social media and was directed to send a private message, which I did - with the trip number and it has been days with no response. This is an ongoing issue and someone prompted me to launch this complaint!! So I am not the only one this is happening to.There is no response no service e and no one to talk to. Which is ridiculous for a company of this size.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and here is the additional information:[redacted]
Sincerely,
[redacted]

The customer was contacted via phone and offered a refund.  Sincerely,[redacted]Executive Offices

Thank you for contacting us regarding your reservation with th[redacted] Tower for Trip Number [redacted].   We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.   We understand that you were unaware about your reservation...

being confirmed. We reviewed your reservation and confirmed what was purchase is a non-refundable type of reservation. We have contacted the appropriate people at the hotel to share your concerns; however, we were unable to get the answers we are looking for. We do not rely on email to notify customers of the status of their request. Moreover, you can confirm your request by going to “Check Status” page on our site, or calling our 1-800 number. When you submitted your request, we immediately locked in our rate to secure your reservation. We apologize; however, your reservation is restricted. It cannot be changed, cancelled or refunded.   We are sorry we did not provide you the answers you were looking for and we thank you for your time.   Sincerely,   [redacted] Executive Offices

I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence. It is the sole
responsibility of each passenger to secure and present the required valid
documentation. I am
sorry that Priceline is unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com

Dear [redacted],
We apologize if you are dissatisfied with our Best Price Guarantee policies.
We once again searched for the same itinerary on [redacted] Airlines' website, and
found that the total cost for the identical itinerary available is $ 2,047.80,
which is higher than the price we...

offered for your reservation. Therefore, no
refund is due.
If you would like to review the full details of our Best Price Guarantee, please
click on the following link or, copy and paste into your web browser[redacted]
Thank you for choosing to email us today.
Sincerely,
[redacted]
Customer Service Specialist
 
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Complaint: [redacted]
I am rejecting this response because: it does not address the issue of # full refund! I spoke with the manager at the best western in new jersey ans she said she had no issues with me cancelling or of me getting a full refund. Of course she doesnt work for priceline.  I already received a refund from allianze insurance of ten dollars.  This is unacceptable to have to pay for a service that will not be needed! 
Sincerely,
[redacted]

We reached out to the hotel and they allowed for an exception to the non-refundable policy. This has been refunded in full,  $391.96 was processed. Please reach out to your bank if the refund does not post within the next couple days.SincerelyExecutive Office

Resolution:[redacted] was called and we came to a resolution.

Dear Ms. [redacted],
Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are unhappy that the hotel will charge an...

additional fee for 2 beds and additional guests.
We reviewed your reservation details and confirmed you initialed and agreed to the contract page that stated your room will accommodate up to
2 adults. We provide a hyperlink to click on and view that the hotel may charge additional fees for any special requests or additional guests. We are sorry if you are unhappy with the hotel you were provided with; however, your reservation is truly non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Teddi C[redacted]
Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you had to pay a fee to check-in with your pet.   During the booking process, we advised on your Contract Page that the hotel may charge an additional...

mandatory or service fees which is payable to them at check-out. This is one of the reasons why the reservation holder was required to check-in with a valid credit card to their name, as indicated on your contract.   Normally, we do not refund the hotel pet fee as this is a valid charge, and all guests checking-in at the hotel with their have to pay this fee. However, we see that you are a frequent user of Priceline. As a gesture of goodwill, we will refund you the pet fee you paid. Please fax to us directly a copy of your receipt or billing statement showing the pet fee charged to: ###-###-####. Please include in your fax the Trip Number [redacted]. You may also reply to this email and attach the needed billing statement. The attachment needs to be a PDF or JPG file no larger than 2MB. Any attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system.   We apologize for any inconvenience and hope to hear from you.   Sincerely,   Executive Offices

[redacted]
* Thank you for taking the time to contact us regarding your unconfirmed airline reservation for Trip Number [redacted]   I am writing to let you know that we received your Revdex.com concern in our Executive Offices.   I understand that you were authorized...

for this unconfirmed reservation. We apologize for the inconvenience. Please know that as part of each request process on our website, we authorize the card through our system before booking with the airline to determine if the bank will accept the charge. Depending on the bank, authorizations are removed within 3 - 7 business days. However, if you would like us to remove the authorization, we can try contacting your bank for assistance. Kindly supply the following information below.   Account Holder Type of card (Credit or Debit card) Name of bank Banks phone number Amount authorized   Once we have the information, your bank will be contacted.   I look forward to hearing from you.   Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory, only because I have already found a better priced flight, on the evening before, so it does not matter anymore, for me.  But if someone else was looking at the same flights on their web sights, I am not totally convinced.  Especially when they give a response about additional taxes, possibly being the culprit.  If you see the attached document you will note that one price is $501.00.  That is the first two pages.  Even if you were to add additional taxes, it would not equal the other price.  And when you continue looking at this document, the last four pages, the price of $605.60 starts off with a base price of $583.00.  So again I do not agree totally their explanation.
Sincerely,
Steven W[redacted]

I have received the consumer’s additional comments. As you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence.
 The cancel policy disclosed prior to purchase, states the following: Cancel Policy: Priceline will not charge you a change or cancel fee, however
this hotel has the following cancellation policy: For the room type you've
selected, you can cancel your reservation for a full refund up until noon on
Friday, May 27th (local hotel time).if you decide to cancel your reservation
anytime between noon
on Friday, May 27th and noon on Saturday, May 28th (local hotel time), the hotel
requires payment for the first night's stay. You will be charged for the first
night's stay including taxes and fees. Any remaining amount will be refunded to
you. Refunds or cancellations are not available after noon local hotel time on
your day of arrival (Saturday, May 28th). The consumer requested to cancel the reservation on the
check-in date, May 28, 2016; therefore, the reservation is non-changeable and
non-refundable.  I am sorry that we are unable to
assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: an unsubscribe button should be added to all promotional emails. Removing just my email address isn't satisfactory.    
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: every day that I reopen the app or start from scratch on the website the same price is listed for the hotel. I just now this morning several days later have gone through the same peoccess only to be denied again. If you do not have the inventory or ability to list this property at that price why does it keep showing up? I have screen shots to show you advertising the same price on a daily basis and time and time again you cannot provide what you are advertising. I understand this could happen with price fluctuations from time to time but on a daily basis is just dishonest on the part of Priceline.com. 
Sincerely,
[redacted]