Stahl Construction Company

Complaint: [redacted]
I am rejecting this response because: I purchased trip insurance because the next day we had a court hearing that has been postponed several times with 24hrs of the hearing. So, within 30 minutes of scheduling the room it was postponed again.That is why we bought trip insurance.Please issue the refund.
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] under Trip Number
[redacted]72.
 
I am writing to let you know that we have received your
Revdex.com complaint in our Executive...

Offices. I understand your
request for a refund because the hotel charged your personal card for your
prepaid priceline reservation.
 
We have contacted the [redacted] and
confirmed you were charged in error. The hotel has agreed to process a refund
to your credit card for $238.16. We have reviewed the proper guest billing
procedures with this hotel property to ensure that this mistake does not occur
again. We apologize for any inconvenience this has caused, and we would like to
issue a partial refund of $56.04 as a gesture of goodwill.
This refund will be processed through our system within
one business day. If you need to check the status of your refund after a few
business days, please contact your bank directly to inquire about their processing
time.
 
I hope you have a wonderful day.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Dear Ms. [redacted],Thank you for contacting us regarding your reservation with [redacted] for Trip Number [redacted].We are writing to let you know that we have received your email in our Executive Offices. I understand that you are frustrated in trying to get a resolution to the...

roach problem you encountered during your stay in [redacted]. I am very sorry for the problem and the constant delays in getting a resolution for you from the hotel management.The hotel portion of your trip was booked through an affiliate booking company that handles reservations for that property. Any issue that is presented to us in reference to that hotel has to be handled back through that affiliate company. Apparently they are having some difficulty, as you did, in reaching a management person to address the issue that you brought to the attention of the desk staff several times.I have requested additional help from the priceline hotel management team that works with this affiliate to see if the resolution can be expedited. Again, I apologize for the delay, but assure you that we are still working on the issue for you. I will contact you as soon as I have more information.Please contact us directly at: 1-866-xxx-xxxx if you have further questions. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip number, which is [redacted] when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.Thank you for emailing. I appreciate your patience while we continue to work to resolve your issue.Sincerely,Steve K[redacted]Executive Offices

Hello. We have reviewed the rejection and found that the info we provided to the customer was accurate and complete.  Thanks.

I am writing to let you know that we have received your Revdex.com concern in our Executive Offices. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. This information was presented to you prior to purchase when you were asked to...

review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. Despite of the restriction, as a one-time courtesy, your refund has been processed. A refund for $183.40 was issued today, January 8, 2018. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find this information helpful and we thank you for your time. Sincerely, Executive Offices

Dear Ms. [redacted],
 
We wanted to take this time to contact you
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices in regards to your
vacation package reservation booked under Trip Number [redacted]. As...

we
understand, you would like to apply our Best Price Guarantee to your
reservation since you found a lower rate online. We reviewed your reservation
in our system and confirmed that you booked your reservation on June 10, 2015;
at 8:40 PM EST, and we received a call from you two days later, on June 12,
2015; at 08:35:42 AM EST. Please note that in accordance with our best price guarantee,
you must contact us within 24 hours  of
booking the reservation in order to initiate a claim. Since we received a your
call beyond the 24 hours window, we are not able to apply our Best Price Guarantee
to your reservation.
 
For more details of our Best Price Guarantee, kindly
visit our website's FAQ or follow the below link:
 
[redacted]
 
We are sorry we are unable to assist any further in this
matter.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
We have had so many issues with Priceline and spent so much time getting this resolved that I prefer to wait until we have completed the return trip to mark this complaint complete   The return trip is Jun 9  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did find insurance on [redacted] which more than double what I would have paid with you. One of the main reasons I wrote to the Revdex.com was not the fact that I couldn't get the insurance. It was the way your team handled the situation. If you review the phone records I was argued with by several different reps one who kept insisting that I was wrong. While I was on the phone with him I went to the app and tried to make several different reservations without actually booking them to make sure that the insurance was not offered to me as it was not when I made my booking on the app. There was no option for the insurance during any of those sessions on the app, but if I went to the website either on my phone or computer it was clearly an option on the exact same bookings. I did not appreciate the fact that I was looking at the screen in front of me and he was telling me that insurance is always offered when it was not. I asked you to do a simple thing and add the insurance for me to protect my nonrefundable trip in case of incident but you could not do this for me. I was never offered insurance on the app and this was a problem since these types of booking should always be given the option to buy insurance to protect the consumer in the event of incident if they so desire.  
Sincerely,
[redacted]

[redacted]   Thank you for taking the time to contact us regarding your hotel reservation at the Lexington Inn And [redacted] for Trip Number [redacted]   I am writing to let you know that we have received your Revdex.com concern in our Executive Offices....

  We understand that you have issues with this hotel reservation.   Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. The hotel name is revealed after purchase. All rooms will accommodate up to 2 people. Any Special requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms.   In addition, the hotel you will receive will include the following amenity:   No Smoking Rooms/Facilities   This means that the hotel you will receive will have a non-smoking room. However, this does not guarantee that the room you will receive will be a 2-bed, non-smoking room.   Once your reservation is confirmed, you still need to request a non-smoking room with 2 beds directly at the hotel and this is not guaranteed as this is at the hotel's discretion. This also depends upon availability and the hotel may charge an additional fee for the request.   We are unable to change any part of this reservation. For your reference, a copy of the contract page has been sent in a separate e-mail. The contract page disclosed the terms and conditions of your reservation.   However, as a one-time exception, we can cancel this reservation for you to book a 2-bed, non-smoking hotel room reservation. Should you wish to cancel this reservation, please respond to this email before March 17, 2017. Cancellation or refund will not be available after this date.   I hope you find this information helpful and we thank you for your time.   Sincerely,   [redacted] Executive Offices

At priceline.com you
have options. You can select a specific itinerary and flight time with our
Published Price service.  Or, you can allow us to assign an itinerary for
you. Enter your desired airports and travel dates, agree on a few parameters, including
departure time and flight...

connections, and your exact flights and times will be
shown to you once your purchase is complete.
The consumer’s
initialed contract page indicates that he/she selected Priceline’s Name Your
Own Price® service for greater savings, and agreed to allow us to
assign an itinerary departing anytime between 6 a.m. and 10 p.m. for this trip,
with a maximum of 1 connection.
Flight
Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no
later than 12:30 a.m. the next day.
Connections:
Maximum of 1 connection.
(layovers will be no longer than 3 hours)
Attached hereto is a copy of the consumer’s initialed contract
page authorizing the terms and conditions of the selected purchase.







 
Sincerely,
[redacted]
Priceline.com
,
 
 
This
contract for request number [redacted] was originally
initialled on Sun May 10 04:11:55 EDT 2015
Your Trip Summary


















We Recommend Trip
Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip
Interruption Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of
medical transportation to the nearest medical facility and/or to your home in
the event a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A
real person available to assist you any time of the day with last minute flight
or hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.



























Airfare Details

Depart:
Fri, June 26, 2015



Departing
Airport:
[redacted]
[redacted]

Arrival
Airport:
[redacted]
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection.
(layovers will be no longer than 3 hours)

Ticket
Delivery:
Electronic Tickets

Passengers:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Aircraft:
Jet aircraft


We
Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get the following protection up to the limits listed below and much more.
Hide
Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation requires
an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.


Yes!
I'd like to purchase Trip Protection for $17.00 per person.View terms & conditions


No,
thanks. I prefer to decline Trip Protection.
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Summary of Charges































Airline Ticket Offer Price:

$195.00 per ticket

Govt
Taxes, Airline Fees and Agent Fees:

$28.15 per ticket

Airline Ticket Trip Protection:

$17.00 per ticket

Number of Tickets:

6

Airline Ticket Delivery:

$0.00 (Electronic Ticket)

Airfare Subtotal:

$1,440.90

Total Trip Cost:
(All prices are in US dollars)

$1,440.90

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline tickets are
non-refundable, non-transferable and non-changeable.

•

Your
tickets will be one-way, coach class tickets issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you. Upgrades
and standbys are not available. If any part of the ticket is unused it has no
value after ticketed departure time.

•

Name
Your Own Price tickets issued through Priceline are not eligible for frequent
flyer miles. Priceline customers are protected by the same airline
regulations extended to all passengers, including protection against
overbookings and baggage loss.

•

If
we find an airline that accepts your price, we'll immediately purchase your
tickets using the payment information you provided.

•

You
will be issued electronic tickets. Remember to bring a valid
government-issued photo ID with you to check-in.



 





[redacted]
** 



I have read, accept and agree to abide by
Priceline.com's terms and conditions, privacy
policy, and the trip protection Description of
Coverage.

Compl[redacted]
I am rejecting this response because: part of my issue was the fact that I didn't appreciate canned responses for a situation that didn't merit it. The fact that this is a canned reply with no real mention of what I went through is even worse. 
Sincerely,
Ti[redacted]

We apologize that you were unhappy with your hotel accommodations and that the hotel fell short of your expectations. We evaluate each participating hotel on many criteria, including cleanliness, guest satisfaction, d?cor, etc. We appreciate your feedback and contacted the appropriate people at the hotel to share your concerns. We apologize; however, we are unable to refund your reservation.   As an apology for the inconvenience, we are providing you a coupon that you can use on a future Hotel Express Deal reservation on our website. The coupon will provide a 15% discount excluding taxes and fees. Below are the details of the coupon:   Coupon Code: [redacted] Expiration Date: September 30, 2018   We are sorry we did not provide you the answers you were looking for and thank you for your time.   Sincerely,Executive Offices

Dear Ms. [redacted],
 
Thank you for taking the time to share your recent priceline.com experiences with us. 
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We apologize that we were unable to book your reservation and...

we are unable to provide your request to book you the rate you found.
 
Our booking system is linked to our travel partners' booking system, just as any other Internet travel service or travel agency. Regrettably, there are occasional time lags, which impact true reservation availability. What this means is that listed reservations may not actually be available because they have not refreshed their reservation system database at the time we access it. This time lag is common throughout the travel industry and is not unique to us. While it is rare that this happens, it appears that due to changing inventory the reservation we offered was no longer available at the time we attempted to book it.
 
You can review the list of remaining itineraries and try again. Please be sure to start a new search from the home page, instead of using the back buttons. This will reduce the likely hood of seeing the same itinerary again, although it?s possible the same itinerary may displayed and may or may not be available. Please be reminded that prices are not guaranteed until purchase is complete
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
 
Sincerely,
 
Berna A[redacted]
Executive Offices

I
have received the consumer’s additional comments.  As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Cancel policies apply to all purchase dates.
I am sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
[redacted]
priceline.com

Dear Mr. Frank,
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] - [redacted] under Trip
Number [redacted]
 
We are writing to let you know that we have received your
Revdex.com complaint in our...

Executive Offices. We understand your
concern regarding the accessibility of the pool at your confirmed hotel.
In addition, we understand your concern regarding the
Guest Score of the hotel falling below the guaranteed rating of 8/10 or Higher.
Guest ratings are dynamic and change based on new customer reviews received.
We appreciate you have taken the time to share your
feedback, and please be assured that we are working with our hotel team to
update our amenity information for this hotel. Our records indicate that you
have opted to cancel your reservation. We see in our system that a full refund
has been processed to the form of payment you used to book your reservation.
 
Again, thank you for your time and we hope you give us
another opportunity to serve you better in the future.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: It still does not confirm my refund, as I have stated I have lost my income and no longer am I able to afford the tickets. I feel that loss of employment is no different than loss of income. In order to purchase anything you need employment / and or a source of income. Please refund the money I requested to my card..........
Sincerely,
[redacted]

Thank you for contacting us regarding your airline reservation for Trip Number [redacted].   We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you are requesting for refund for the amount of 600.00 USD for this...

reservation.   Based on your complaint, while booking your flight, you were offered a Priceline [redacted] Reward credit card and you opted to apply for it. However, the flight with lower fare was no longer available when you tried to book it again. Fares fluctuates from time to time due to changing availability. For this reason, flights and fares are not guaranteed until reservation is confirmed and ticketed. Since lower fare was not confirmed, we will be unable to process any refund.   As for the flight cancellation, airlines adjust their schedules for a number of reason and don’t communicate why the change occurred when notifying travel agents or customers. When a schedule is cancelled or change, the airline will usually rebook you on an alternate flight closest to the original departure time. Since your flight was departing at 6 PM, which was the last flight [redacted] have for that day, thus, they booked you and your travelling companions to the next day flight. Since reservation is prepaid and payment are sent to the airlines after reservation is ticketed, thus, we are unable to book you on different airlines.   We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.     Sincerely,   [redacted] Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.  This matter refers to a [redacted] or [redacted] Rewards booking, and not priceline.com. The consumer/Bureau must contact [redacted] Program directly for any further assistance.
 
[redacted]
By Phone [redacted]
By Mail [redacted]
I am sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
 
N. D[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because as per the hotel website the hotel is reported as a 3 star hotel. Priceline/[redacted] (both the organization belongs to the same company) have changed the star rating and selling it as a 4 start hotel.
Sincerely,
[redacted]