Stahl Construction Company

Complaint: [redacted] I am rejecting this response because:This response does not do anything to help the situationI'm losing 50% more money to priceline over a greedy errorThey won't match the actual price of the trip and they will not match the hotel offer to give $in food for each night purchasedOffering to let me cancel my hotel room is the same as putting money in my left hand and asking for it out of my right handI never realized that a business guarantee could be good for only one dayIt's one thing to over pay for (what is actually a $trip, I paid $+) a trip by let's say $or so, but over $300? You've got to be kidding meThey act like they didn't know it could be found this cheapI will remember thisAnd so will the Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: YOUR COMPANY IS RIDICULOUSAre you even reading these messages? You issued a refund to a PAYPAL account that does not exist anymoreYOU DIDN'T ISSUE THE REFUND TO A CREDIT CARDThe refund bounced back to your company, PricelineI have called paypal multiple times in regards to this issue, and they have reiterated multiple times that they do not have the refund because there exists no account for you to refund it toI even spoke with your (PRICELINE's) representative on the phone, and they told me they needed to forward the issue to accountingYour company has a serious issue with communication - both with the customer and within your own departmentsFurthermore, you consistently blame your in-competencies on 3rd partiessuch as me or paypalAnd for the tenth time, I used PAYPAL, not a credit cardClearly this has caused a ton of confusion within your companyJesus Sincerely, Jeremy Mau

Better Business Bureau, Inc Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of USD was issued Sincerely, [redacted] Priceine.com

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you intended to book your reservation in [redacted] instead of ** currencyWe reviewed your request and we see that you contacted us requesting a refund of the difference through our Best Price GuaranteeHowever; in order to be eligible, the lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call usThe lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policyTherefore, we would not have been able to refund the difference in ratesNevertheless, we made an exception to process a refund as a one-time exception A refund for $was issued on October 18, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you for giving us the opportunity to assist you and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:I have booked this hotel with an expectation based on the pictures that was providedI have seen the hotel and the hotel in my opinion doesn't meet whats presented on the picturesThere are many reports from others reviewing this hotel that further confirms my claims hereI understand that this is a star hotel to your standards but I have stayed in many star hotels on the same street that are far better than this hotelThere are reports of [redacted] in this hotel which if I had stayed there it would have affected my healthGiven that priceline representative have not been to the hotel to personally investigate my claim here and they are relying on reports provided by the hotel management which have a vested interest in the hotel and its poor performance, I believe that priceline should have investigated this via an independent anonymous visitor and prove to me that the claims are incorrect before declining my refund requestI have refused to stay in hotel due to the reasons provided in the claim and I will continue with my claims until a refund is providedI have spent many hours on this issue simply due to representationA simple [redacted] search on [redacted] shows the validity of my claim Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I read over the contract twice before accepting it I've reread what was sent in the email four more times I will reiterate that nothing in the wording specifically says I am purchasing insurance from Priceline directly The wording implies I am pre-purchasing insurance from [redacted] in order to save money The wording also states I can decline this insurance up to the point I pick up the car That would leave someone to believe declining the insurance at the [redacted] Rental Car counter takes care of this issue The wording needs to be more specific, clearly stating I'm purchasing insurance directly from Priceline, therefore in order to cancel, I need to contact Priceline directly This wording is lacking which led me to believe I was purchasing insurance from [redacted] and not Priceline, therefore, by declining the insurance at the [redacted] counter, I fully believed the charges would be reversed The language necessary to have a fully transparent contract is lacking, which is why I am requesting the $back I was originally charged.I appreciate your time in this matter and anticipate you will, not only refund my money, but take time to change the wording online so this does not happen again to someone else.Regards, [redacted] Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:· If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverageCancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pitime.· Payment for this reservation is due when the car is returned and will be charged by [redacted] Rent a Car Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: the hotel staff are con artist When someone returns the keys and states that they can't stay here, how can this equate to staying the whole time? Sincerely, [redacted]

Complaint: [redacted] This is not a responseI indicated the dates were wrong and they provided no way to change the datesI indicated the resort fee is actually 50% more than the quoted price which indicates they are withholding critical informationIt is not ethical to have no refund policy and should be illegalThey should be an F company Sincerely, [redacted]

RE: [redacted] According to the consumer, she/he purchased a reservation with [redacted] Priceline does not have access to purchases made directly with [redacted] Please contact [redacted] directly for any assistance relating to [redacted] purchases [redacted] ***, Operations Director at: [redacted] Website: www [redacted] [redacted] Operations Director [redacted] Website: www [redacted] E – [redacted] T - + [redacted] M - + [redacted] F – + [redacted] ***

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionPlease note, when submitting subsequent offers for a reservation, the consumer is provided with a contract page disclosing the terms and conditions of each purchase, including amenities and request detailsThe consumer viewed this page, and authorized the purchaseWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your RevDex.com concern in our Executive OfficesWe understand that you wanted to change your hotel or cancel the reservation due to reviews onlineWe apologize that you are unhappy with your upcoming hotel accommodation We do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry to hear that this hotel falls short of your expectations We have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] : star (with out of Guest Rating) [redacted] : star (with out of Guest Rating) [redacted] : star (with out of Guest Rating) [redacted] : star (with out of Guest Rating) In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenitiesThis hotel has an Overall Guest Rating of out of on The Priceline Scorecard You can review the Overall Rating as well as real traveler?s reviews for this hotel on our website Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services The hotel you get will meet priceline's strict quality standards We do feel that this hotel is properly rated through our system and we are not willing to offer compensation at this time However, if you do find that you experience problems while at this hotel and the front desk is unable to assist, please contact our Customer Service department for further assistance We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Our record indicates that this matter has been addressed with the consumer, and a refund of $was issued Sincerely, [redacted] Priceine.com

Complaint: [redacted] I am rejecting this response because: The car wasn't even picked upNo drivers license was even presented.The rental car company probably rented the vehicle to another customer.All other reservations are refundableTo charge the whole amount? Is that reasonable? I could maybe see a one day rental out of thisBut nothing more Please take me off your emailing listI'm getting unsolicited ads at my email all the time Sincerely, [redacted]

Please note that I had supplied a receipt for a charge for internet fees that were supposed to have been included in the rate? Please provide an explanation for this charge and why it was assessed I assure you I willsolicit or recommend Priceline to anyone for the total lack of responsibility and failure to investigate whom they represent Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The full amount was deposited to my account on May 2, Thank You so much for your intersession Sincerely, [redacted] 4/29/ Complaint I originally booked a vacation through priceline for travel in January of 2016, due to unfortunate circumstances I had to can I asked to receive a credit on the airline tickets for the additional passenger and myselfOn 11/28/I spoke to a representative named Lee to discuss the airline credit, he advised I would receive the full credit and to re-book I would need to pay a $exchange fee if I was changing the name on the ticket, if the ticketholder was remaining the same there would be no charge except the $rebooking fee through pricelineHe then advised I can book directly with the airline company myself using the original reservation numberToday 04/18/I contacted the airline who advised due to tickets being purchased through priceline they were unable to provide me with my airline creditI then called priceline who advised I would need to pay the $rebooking fee and an additional $exchange fee, I explained that this is not what I was advised I was told it would only be $if the name on the ticket was changing which it is notthey told me that was policy and sorry I was misinformedso now I have to pay $to be able to use a credit I already paid for last year( I cant believe they are charging me double for something I never even use) Desired Resolution I would like to be able to use my full credit and only pay the $rebooking fee through priceline like I was told by representative Lee on 11/28/And if this is not possible I would like the full credit of the airline tickets in a gift card or checkThere should be no reason this large company needs to keep money I spent and have not been able to use Consumer Business Dialog

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] It is being skipped around one of my main complaints......I DID NOT ASK FOR A STAR HOTEL.....I ASKED FOR A STAR OR 1/STAR! I feel that when I was asked to raise my bid, that the star was auto filled inWhy would I raise my bid and lower my star????Again, this hotel did not show up on my [redacted] as in the shaded area! I have booked though priceline for multiple years and have never had this issueIf you would review my past history, you would see that I have never complain about any services that priceline has offered, so why would I make it up now!!!

Complaint: [redacted] I am rejecting this response because: when Priceline advertises "Best Price Guarantee" they don't make a mention of the hr window that is neededHad I known this and if they did their due diligence to make their customers aware of that, maybe providing the link that you provided now about the hr policy once I made the reservation ,then I would have acted accordinglyI don't feel like you care about your paying customers and it is how you train your employees tooIt is sad that your company doesn't consider it important to make your customers happy ESPECIALLY considering how much competiton you have.Also, providing me with the link to your policy is a dismissal to my complaint Sincerely, [redacted]

Please see the response below that we have sent to our customer Thanks[redacted] ***ll, We are contacting you today regarding your reservation at the [redacted] r booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you intended to book the reservation for a different hotelWe apologize for any inconvenience this may have causedWe reviewed your reservation and verified that you selected a non-refundable rate for your reservationThere's no option to select a specific hotel for the type of reservation that you purchased and the hotel information will be provided after purchaseThere's also no guarantee that you will receive a hotel that was viewed during a previous search because the properties in the disclosed price listings can be different than those in the undisclosed selectionsFor future reference, you may choose from a list of itineraries on our website where the name of the hotel and price are displayed prior to purchaseI apologize; however, we are unable to process a refund for your reservationWe apologize for the inconvenience and hope you find this information helpfulSincerely, [redacted] Executive Offices

Dear [redacted] ***, We are contacting you today regarding your reservations at the [redacted] Area and [redacted] Downtown for Trip Numbers [redacted] and [redacted] respectively We are writing to let you know that we received your Revdex.com concerns in our Executive OfficesWe understand that you have some concerns about your reservationsWe apologize that the [redacted] was unable to accommodate your reservationThe reservation is provided by our sister company, [redacted] The phone number provided by the hotel representative was for [redacted] For future reference, the Customer Service contact number can be found on your accepted itinerary We reached out to Agoda.com to verify the status of your refundThey advised that a full refund was processed to your reservation on February 14, They were unable to process the additional refund at that time as the credit card refund could not be issued for more than the amount originally charged We have been advised that the additional refund for $was processed on April 4, to an alternate credit card Regarding your reservation at the [redacted] Downtown, a refund request for $was submitted on April 7, The refund amount is equivalent to the total cost of your second reservationThe request must go through a review processOnce processed, it will go back to the card that was used to purchase the reservation We are sorry that you have been disappointed with the way this matter was handledAs a gesture of goodwill, we would like to offer a 30% Hotel Coupon that may be applied towards an Express Deals reservation Coupon Code: [redacted] Must transact in USD for discount to apply Available on Express Deals? reservations Book by Fri Apr Priceline Coupon Terms & Conditions This offer is from priceline.com? and is available for use on priceline.com? onlyCoupon must be used in a single transactionIn the event the entire face value of the coupon is not used no residual value appliesCoupon applies to the room subtotal onlyTaxes and fees are charged on the pre-coupon priceCoupons are valid for a limited time onlyYou must enter a qualifying promotion code on the Payment page to receive the discount Discounts will be reflected in the Summary of Charges prior to purchase Priceline reserves the right to modify or cancel coupons at any timeThe promotion is limited to one coupon per customerOffer may be subject to redemption limits We apologize for the inconvenience and thank you for giving us the oppotunity to assist you Sincerely, Zadhy S [redacted] Executive Offices