Stahl Construction Company

Thank you for contacting us regarding your reservation with Hertz Corporation for Trip Number [redacted] . A refund request has been submitted in the amount of 50.00 USD. We will notify you about the status of your refund within the next two weeks. Thank you for your patience while we... resolved your issue, and we hope you find this information helpful. Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: It auto populated the priceWhich was confirmed to me via phone with the unhelpful customer service rep And the fact that no one is there to talk toI have now heard of this happening through othersAnd I also complained through social media and was directed to send a private message, which I did - with the trip number and it has been days with no responseThis is an ongoing issue and someone prompted me to launch this complaint!! So I am not the only one this is happening to.There is no response no service e and no one to talk toWhich is ridiculous for a company of this size Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: THE BUSINESS DID NOT ADDRESS ALL PARTS OF MY COMPLAINTTHERE REASONING FOR THEM NOT ACCEPTING TO REFUND MY CREDIT CARS ASSUMES THAT THERE ADVERTISING IS CLEAR ON THEIR HOTELS' CHECK IN TIMESBECAUSE THE WEBSITE DOESN'T GIVE CHECK IN TIMES UNTIL AFTER THE PURCHASE OF THE RESERVATION I BELIEVE PRICELINE SHOULD BE RESPONSIBLE FOR REFUNDS DUE TO NON DISCLOSURE OF VITAL INFORMATION IN THE CHOOSING OF A PLACE TO STAY THE NIGHT, BEFORE THE SALE OF SUCH STAY Sincerely, [redacted]

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you are requesting a refund for your return tickets due to a medical emergencyWe reviewed your issue and we apologize; however, your ticket is non-refundableYou may only rebook a new one-way flight using your original ticket valueRebooking is subject to the applicable airline fees and ticket rulesYour ticket is valid until December 8, and the new travel must be completed before the ticket expiration We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

With Priceline, consumers have a choiceConsumers have the option to visit our Published Price service, which offers flexible cancelation options allowing consumers to cancel the reservation in the event of a change in plans, etc Consumers also have the option to save even more money by selecting our Express Deals/Name Your Own Price® hotel service where the consumer must agree to the non-refundable, non-changeable terms and conditions of the purchase When selecting a reservation, the consumer is provided with the terms and conditions associated with each reservation In this case, the consumer chose to select a restricted non-refundable, non-changeable Name Your Own Price reservation for greater savings and less flexibility I understand that the consumer also selected the purchase of trip protection at the rate of $5, intending to use the trip protection in the event of a change in plans When opting to select trip protection, Priceline presents the Description of Coverage of the trip protection directly on the consumer’s checkout pagePrior to purchase, the consumer is also asked to review and authorize the travel insurance Description of Coverage Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policyI have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage Please note that the trip protection description of coverage is presented when selecting the option, and again presented when authorizing and agreeing to the terms and conditions of the selected purchase Priceline clearly discloses that the travel insurance reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events Attached hereto, is a copy of the description of coverage · 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policyI have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage Trip Cancellation and Trip Interruption> If you must cancel or interrupt your trip for a covered reason, the plan provides coverage for the prepaid, non-refundable and unused payments or deposits that you paid for your Name Your Own Price®Covered reasons include illness, injury or death to you, an immediate family member, traveling companion or business partnerAdditional covered reasons include job loss, jury duty, subpoena, homemade uninhabitable by fire, flood or natural disaster, being involved in a documented traffic accident while en route to departure and more The travel insurance description of coverage does not include protection in the event of unforeseen business or personal obligations, changes in your travel plans or dissatisfaction with your itinerary Attached hereto, is a copy of the consumer’s initialed check-out page agreeing to the terms and conditions of the selected purchase, including the travel insurance description of coverage I hope you find this information helpful in addressing this matter, and appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com [redacted] · What does Travel Insurance cover? Coverage included in the Travel Insurance when purchasing a Name Your Own Price® Express Deals Hotel or a hotel in a Vacation Package includes: · Trip Cancellation and Trip Interruption> If you must cancel or interrupt your trip for a covered reason, the plan provides coverage for the prepaid, non-refundable and unused payments or deposits that you paid for your Name Your Own Price®Covered reasons include illness, injury or death to you, an immediate family member, traveling companion or business partnerAdditional covered reasons include job loss, jury duty, subpoena, homemade uninhabitable by fire, flood or natural disaster, being involved in a documented traffic accident while en route to departure and more Note that there is no exclusion for pre-existing conditions! 24/Worldwide Emergency Assistance A 24/emergency telephone hotline is provided by On Call International to help with any travel related emergencies ranging from cash transfer, legal, assistance with lost travel documents, dental or medical referral as well as medical case management, consultation and monitoring and much more If you have additional questions about Travel Insurance, contact ***, our program administrator at [redacted] or [redacted] Back to FAQs This checkout page for trip number [redacted] was submitted on 2015-05-12:51: Please Review Your Request Star Upscale Hotel, [redacted] Area Which hotel will I get? CheDate: Sunday, June 21, Check-Out Date: Monday, June 22, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Free Parking, Business Center, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more Hide Details >> · 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events · 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are requesting for a refund of your reservation due to military reasonsWe verified from your hotel that your room was used and that they are unwilling to process a refundWe indicated prior booking that the rate you selected is restrictedWe apologize; however, we are unable to change, cancel or refund your booking We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Executive Offices

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting a full refund due to denied boarding by the airline for improper travel documentation Please note that our ability to exchange or refund the ticket(s), is based on the fare rules associated with your reservationFare rules are established and governed by the airline and we, as a travel agency, are bound to abide by these fare rules On your behalf, we have reached out to [redacted] regarding your issue, and they advised that a refund less a USD cancelation fee applies for your ticket purchase Our Air Travel Services Department sent you email on January 2, 2016, with information on how you can contact [redacted] so that they can assist you with the refund process I am sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, Berna A [redacted] Executive Offices

HiPlease see our response below [redacted] We are contacting you today regarding your reservation at the [redacted] ***r booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you had two reservations and you would like to be refunded for the unused oneWe apologize for any inconvenience this may have causedWe checked our records and verified that you had two reservations for the same hotel and datesWe also confirmed with the hotel that only one reservation was usedOur Accounting Department has advised that your dispute case with your bank will not be closed until April 22, We apologize; however, we need to wait until your bank closes your dispute case before we can assist you furtherWe will do a follow up with our Accounting Department on April 22, and will contact you back for any resolution or update as soon as we received a response from themWe apologize for the inconvenience and thank you for giving us the opportunity to assist youSincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:Hello, I wanted to show you exactly what I mean by advertisingI did an experiment today where I RECREATED what I booked on your websiteI booked a two queen bed non smoking room that lists whirlpool ( [redacted] Here you can see where that room states whirlpoolIt even lists that there is a hot tub in room featuresSo I booked because the only way for me to ask a representative about room features and guarantees was to book a roomWhich I also have a problem with that I can not speak to a representative about a room feature without calling the hotel??See this conversation first: *** (Responding) [redacted] Hi, my name is [redacted] and I'll be assisting you today [redacted] hi [redacted] I have a question regarding booking a room before I book it, can you help with that [redacted] I see you have yet to book a reservation with us, how can I help? [redacted] I want to book the queen room with two queen beds- non smoking (with free cancellation) at the [redacted] 04/07-04/and I wanted to know if this room guarantees that there is a whirlpool in it (it states so in the description) [redacted] Thank you for considering our website on purchasing a reservationI wish I can help you with thisHowever, I do not have access to the booking system or the option to check on rates and availabilityI cannot check on the information that you needIf you are booking with the name of the hotel disclosed, you can call them to verify for more information [redacted] I would like to make sure on pricelines end that they will guarantee that feature before I bookWill calling customer service help with that? [redacted] I understand your concern, but our phone customer service agents can only assist customers who do have an existing reservationThey will not be able to verify thisWe have no sales support that I can refer you to [redacted] that seems odd but ok, so if I book that room under that rate and then the hotel tells me that there is no whirlpool in that room, what will I do then? There is nothing that I can guarantee, ***I recommend that you check with the hotel if what rooms does have whirlpool and see if that is available on our website/ [redacted] once you make your purchase online, we immediately charge your form of payment to lock in your rate and secure your reservationYour reservation may not be changed, canceled or refunded once it is accepted [redacted] even if it states free cancelation? cause thats what it says under the second rate so to be sure you do not guarantee any feature you list on your site? [redacted] I'm sorry if you have to go through this; however, we do not have access to that informationFor more information, our self-service Help Center is designed to assist you with any questions you may have prior to booking your reservationBy visiting the Help Center you can choose from a list of topics or use the search featureThe direct link for the help center is [redacted] *ou can also access the Help Center at any time throughout the booking process by selecting “HELP” in the top right-hand corner of your screen and selecting “Self Service” [redacted] this feature does not list what you guaranteei want to know from you if you will guarantee a feature listed on a room if I directly book that room (not using an express booking option) [redacted] We can only guarantee what is stated on our website, [redacted] ok so if your website states that the room has a whirlpool and it does not, then you will refund the room? [redacted] If it mentions about a whirlpool, then that should be guaranteedIf it does not, we cannot guarantee that it has whirlpool [redacted] ok that is what I wanted to make sure [redacted] Thank you [redacted] Is there anything else we can assist you with? [redacted] no thank youSo at least someone understands that if your website shows a feature of a room that the room should have that feature if I book directly with itSo after I booked I called the hotel and spoke with [redacted] He stated he has been having extreme problems with price line because he has told you that NO ROOMS AT HIS HOTEL WITH QUEEN BEDS HAVE A WHIRLPOOL (the response I received from [redacted] at Priceline via chat on 03/stated this response "I did call the hotel and I spoke to [redacted] who works at the front desk, and he told me that they have two rooms with a hot-tub but it costs more versus their standard room rates, and it is only available to book directly with them.")Yet you have that listed on your website, causing problems for him and for me because I expect that feature when I book a room listing that feature, and yet you can not book that feature of a room through priceline at all, only through the hotelSo I wrote back and again was hit with the exact same response from Price line, that because it is not listed in your contract when I purchased the room you should not have to abide by what you list on your siteThis is ADVERTISINGYou are advertising a feature and then switching it when the customer books the roomI will be sending this correspondence and my experiment to Revdex.com because again, this is not a problem with me "NOT READING THE CONTRACT" this is an issue with you listing a feature on on your site so that people will book the room through you, even though the hotel has stated that they have tried to fix it with you and yet you have not changed anything Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you did not intend to purchase your reservationWe reviewed your booking and verified that you purchased a restricted ratePrior booking, we indicated that we will immediately charge your credit card the total room charges upon bookingWe apologize; however, your reservation is non-changeable, non-cancellable and non-refundable I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, [redacted] Executive Offices

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your rental car request for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with your rental car request We appreciate your feedback and noted this on our record as we continue to improve our service and avoid this from happening again Prices are constantly changing depending on inventories and travel datesOur records show that your rental car requests were not confirmed because we were unable to find a rental car partner willing to accept your request and your card has not been chargedIn addition, please note that we are unable to either honor the $per day rate that was previously offered or process a refund of the price difference in case you will have a reservation booked at a higher rate You may continue to submit a new request; however, you will need to change your car type, pidate or drop-off dateIf you are unable to make any changes to your request, you will have to wait hours to try the same request again or you can select an itinerary where the price and rental car partner are already displayed prior to purchase I hope you find my reply helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Actually, they haven't resolved my problemThey just asked me to forward the original ad email to themI did it on MondayNo response until now Sincerely, [redacted] ***

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting for a refund of the reservation.Sorry it is taking so long; we have been in contact with the [redacted] Airlines and are currently making attempts to resolve this issue for youWe are working hard to find a resolutionPlease note, most airlines would respond within 6-weeks Thank you for taking the time to inform us of your concerns and we hope you find this information helpful Sincerely,Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.I understand that you are following up a refund on your airline ticket due to a change in plansOur ability to assist you is dependent upon the fare rules associated with your reservation The fare rules are written and enforced by your confirmed carrierThe reservation can be refunded for a fee of $however the agent only quoted you $as the cancel feeThis is the reason why the refund process was delayedA refund of USD will be issued for your airline tickets, which equates to a refund of your original purchase price minus a cancellation penalty of USDAs a gesture of goodwill, we will be honoring the $cancel fee and will refund you an additional $back to the original card usedTotal refund amount will be $ Our sincerest apologies for any disappointment causedThank you for taking the time to notify us of this situationWe look forward to serving you again soon.Sincerely, Executive Offices

Dear Mr [redacted] We are contacting you today regarding your reservation at the [redacted] - All Inclusive booked under Trip Numbers [redacted] and [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to be refunded for your reservations due to some issues during your stay We appreciate your feedback and will contact the appropriate people at the hotel to share your concernsRest assured that everything will be noted and your feedback will be passed on for documentation and reference As an apology for any inconvenience, I submitted a refund request in the amount of USD which representsis 20% of the last nights of your reservationThe refund request will be reviewed by our management team and if approved, it may take 7- business days to be processedI apologize; however, we will be unable to refund your reservation in full We are sorry we did not provide you the answers you were looking for and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

[redacted] We are contacting you regarding your vacation package reservation booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, your original flight was canceled due to weather so you were unable to use the first night of your hotel reservation We checked our records and verified that you previously sent us an email regarding your issue and you were advised to call our Customer Service for further assistanceWe apologize if you are dissatisfied with our service; however, you need to speak with our Customer Service Team directly for this type of issueYour feedback is appreciated and rest assured that it will be forwarded for documentation and reference We contacted the hotel and verified that you were unable to use the first night of your reservationWe requested for exception; however, the hotel did not allow a refund for the unused night because they hold the room until you checked inI apologize; however, we are unable to refund the first night of your reservation We apologize for the inconvenience and thank you for your time Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Center for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues on this hotel reservation Prices are constantly changing depending on availability and travel dateOur records show that the rate you purchased is non-changeable, non-cancelable and non-refundableAll rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteedAny sorting or filtering options previously used will not apply to this Name Your Own Price requestThis information was presented to you prior to purchase when you were asked to review your reservation, including the number of rooms and the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those termsTherefore, we are unable to honor the rate that you paid on this reservation for the additional room that you would like to book, change, cancel or process a refund for this reservation For your reference, a copy of the contract page has been sent in a separate e-mailThe contract page disclosed the terms and conditions of your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Jenn H [redacted] Executive Offices

In order to locate the referenced reservation and review this matter, please provide the digit priceline.com request number, as well as the email address that was provided at the time of purchase Thank you, N D’A [redacted] Executive Offices

Revdex.com, Inc I am unable to locate the referenced reservation with the information providedIn order to locate the reservation and review this matter, please provide the digit Priceline Request Number, as well as the email address that was provided at the time of purchase Thank you, [redacted] Priceline.com