Stahl Construction Company

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are requesting a compensation because you tried several times to book a rate with a 55% discount; however, it was not available when you click on itOur apologies that you were unable to book the promo displayed on our websiteOur booking system is linked to our travel partners booking system and there can be occasional time lags, which will affect the prices shown on our websiteOur partner may not have refreshed their reservation system yet, and this may be the reason why our site is displaying a different ratePlease keep in mind that we cannot guarantee the rate until purchase is completed We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] ***

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand you have several concerns about your hotel reservationWe reviewed your hotel and verified that it is located within the designated area you viewed prior to purchaseWe apologize that you are unhappy with your upcoming hotel accommodationsWe do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that this hotel falls short of your expectations Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you get will meet priceline's strict quality standardsWe also checked your hotel's rating on other websites and found the following: [redacted] - Stars / out of Guest Rating [redacted] - Stars / out of Guest Rating [redacted] - Stars / out of Guest Rating We also checked on our website and found a cheaper rate for the same exact itineraryThe lowest rate available is $per room per night for a total of $Since your are eligible for our Best Price Guarantee, we went ahead and processed a refund of the difference which is $Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you for giving us the opportunity to assist you and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

The following was sent to the consumer on 3/3/2016.Dear [redacted] We are contacting you today regarding your reservation at the [redacted] -camas booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you did not use the reservation and you would like to be refunded We checked our records and verified that the hotel you received is in the designated area that you selected during the booking processI contacted the hotel and verified that you did not use the reservation The reservation is supposed to be non refundable; however, I refunded your reservation because we value your loyaltyI processed a full refund in the amount of $back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

Hi. Below is the response that we sent to the customer. Thanks. [redacted] *Thank you for taking the time to contact us regarding your reservation with Virgin Atlantic for Trip Number [redacted] We are writing to let you know that we received your RevDex.com... concern in our Executive Offices. We understand that you found a lower rate on our website for the exact same itinerary and requested from our Customer Service that we apply the Best Price Guarantee to your reservation. We are also informed that you attempted to book the lower rate. We apologize that our representative was unable to find the lower rate you found on our website. We have look into your record and found that you attempted twice to book the lower rate. Unfortunately, since you have a confirmed reservation, our system prevented you to book the exact same itinerary, for the same passengers. Our system was set up that way to protect our customers from duplicate bookings. After careful review of your concern, and as a gesture of goodwill, we came to a decision to allow a one-time exception and refund you the price difference. We managed to find the two attempts you made in booking the lower rate, and, these are the Request Numbers 1 [redacted] and 120 [redacted] We see the total cost was $1,130.32 USD. Between your confirmed reservation and the lower rate, the difference is 39.20 USD. We have forwarded a request to our Accounting Department to process the refund (39.20 USD). This will go through a review process which normally takes 10-14 business days. Once the refund request process has been completed, it will be refunded through our system within one business day. The refund will be processed back to the card used in booking the reservation. You will be receiving email messages from us with updates of the refund request. Thank you for giving us the opportunity to assist you. Sincerely, [redacted] Executive Offices

We are contacting you today regarding your attempt to book an airline reservation on our website. We are writing to let you know that we received your RevDex.com concern in our Executive Offices. We understand that you want to get the lowest rate in booking your airline... tickets. Our booking system is linked to our travel partners' booking system, occasional time lags impact true reservation availability. Therefore, listed reservations may not actually be available because our travel partners have not refreshed their reservation system database at the time we access it. This time lag is common throughout the travel industry and is not unique to us. While it is rare that this happens, it appears that due to changing inventory, the reservation we offered was no longer available at the time we attempted to book it. Thank you for giving us an opportunity to assist you. We hope you find this information helpful. Sincerely, [redacted] Executive Offices

Our records indicate that a refund for $was processed on July 28, 2015,

Complaint: [redacted] I am rejecting this response because: I have been offered nothing for reimbursement after being misleaded Sincerely, [redacted] ***

Dear [redacted] We are contacting you today regarding your hotel reservation at the [redacted] Theater District booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to change the hotel for your reservation because the hotel's theme is not appropriate for your childWe apologize for any inconvenience this may have caused We contacted the [redacted] Theater District and they transferred your reservation to the [redacted] which is blocks away from the their property and also a star hotelI contacted the [redacted] and they confirmed your reservationBelow are the details of your new hotel reservation: Hotel's Name: [redacted] Address: [redacted] Hotel Confirmation Number: [redacted] Please be advised that the changes will not reflect here in our system since the changes was made directly by the hotel If you have further questions, please contact us directly at ###-###-####The Executive Office hours are 9:a.mto 6:p.m Eastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

HiPlease see the response that we sent to our customer belowThanks [redacted] Thank you for contacting us regarding your reservations with United Airlines booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your airline ticket due to the wrong city being receivedWe reviewed your reservation details and confirmed [redacted] was entered as your arrival destinationWe are sorry if you entered the wrong city by mistake; however, based on your fare rules, your ticket is non-refundableWe confirmed your tickets were placed on hold for future travel but are unable to waive the processing fee, exchange fee or difference in fare as requestedI know you expect a different answer; however, there are no other options that I can offer because of the restrictionsSincerely, [redacted] Executive Offices Dear MsNedrow, Thank you for contacting us regarding your reservations with United Airlines booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your airline ticket due to the wrong city being receivedWe reviewed your reservation details and confirmed San Jose, CA was entered as your arrival destinationWe are sorry if you entered the wrong city by mistake; however, based on your fare rules, your ticket is non-refundableWe confirmed your tickets were placed on hold for future travel but are unable to waive the processing fee, exchange fee or difference in fare as requestedI know you expect a different answer; however, there are no other options that I can offer because of the restrictionsSincerely, Teddi Cremeans Executive Offices

Revdex.com: I would like to thank the Revdex.com for managing my complaint ID [redacted] with Priceline.com because without your assistance Priceline.com would have ignored my request for a change in flightsTo be stuck in [redacted] for over hours after hours of travel due to a flight change by the airline is completely unacceptableI have spoken with four customer service representatives at Priceline.com and all four had a very unprofessional and unhelpful attitudeFor Priceline to consider this a minor change and refuse to help is unacceptableWithout the Revdex.com's intervention Priceline would not have made any changesI will never use Priceline again Sincerely, [redacted] ***

We are contacting you today regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that this is frustrating, you were not able to take the last leg of the flight because of flight delay, you were forced to purchase another ticket and it is taking so long to receive your refund We apologize for the inconvenience we and the airlines have cost youAfter multiple emails and phone calls we had with [redacted] Airways, we finally received their response today, May 10, 2017; that they are authorizing us to refund the unused portion of the flight of tickets under [redacted] and your name in the amount of USD per ticket A refund for $was processed today, May 10, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, [redacted] Executive Offices

Hi Revdex.com Please see the response to the rejection we have sent the customer.Dear Mr***, Thank you for taking the time to contact us regarding [redacted] ***'s reservation at the [redacted] for Trip Number [redacted] We are writing to let you know we received your Revdex.com complaint in our Executive OfficesWe apologize for the inconvenienceWe understand you are requesting for a full refund of your reservation because the hotel's swimming pool was not available during your stayWe reviewed your information with your confirmed hotel and verified your reservation was usedThe hotel will not allow any refunds or compensationsBased on the Hotels cancel policy, this is normally a non-refundable reservationAs a one time exception, a full refund was issued on October 28, in the amount ofUSDThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business daysThank you for the opportunity to assist you and we hope you find this information helpfulSincerely, Junko A***Executive Offices

Dear MsZhu, We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you received an email from Priceline regarding the $coupon but you haven't received the coupon yetWe apologize for any inconvenience this may caused We checked our records and verified that you have booked several reservations on our website using your Priceline Visa cardFor us to further research your issue, please forward the email that you received from PricelineOnce we received the email, we will review your issue further and contact you back for any resolution or update We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe [redacted] Executive Offices

Per the cancellation policy affiliated with this reservation: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, November 24th (local hotel time)If you decide to cancel your reservation anytime between noon on Thursday, November 24th and noon on Friday, November 25th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, November 25th)The customer contacted us after the cancel policy kicked in so this one night reservation remains non refundable

HelloPlease see the email that we have sent to our customer below [redacted] Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize for the inconvenienceWe understand you are requesting for a refund of the difference because the price currently offered through a different website is currently higher than your original booking that was canceledWe reviewed your reservation and verified your reservation was canceled per your request for a full refund of USD on January 24, Once a reservation has been canceled, it cannot be reinstatedIf you book a new reservation through Priceline.com or a different travel agency, the prices may change depending on availability and constantly changing inventoryThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business daysFurthermore, your reservation had to meet the rules and restrictions of the Best Price Guarantee to be eligible for a refund of the differenceOur records indicate that your reservation did not qualify because the rate offered through a different website was higher than your original bookingAlso, our Best Price Guarantee does not apply to fares that aren't available to the general public, such as those for corporate customers, military personnel, students, children, senior citizens, groups, and members of organizations such as [redacted] *nd [redacted] as well as wholesaler and consolidator fares, convention rates, and fares purchased through coupon promotions, loyalty and other "reward" programsWe sent you a separate email with the details to our Best Price Guarantee policyWe apologize, we have no control over the prices and we are unable to issue any refund or compensationsThank you for your time and we hope you find this information helpfulSincerely, [redacted] Executive Offices

[redacted] Sent: Wednesday, August 03, 9:AMTo: [redacted] Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] Complaint ID [redacted] Hi,This complaint has been resolved to my satisfaction by Priceline who have issued a full refund after I informed them I had logged a complaint with you Please close the case.Regards, [redacted]

HelloPlease see the response below that we have sent to our customer [redacted] Thank you for contacting us regarding your reservation at the [redacted] **n booked under Trip Number [redacted] We are sorry that you were unable to use your reservation as requestedWe verified a cancellation was completed on your reservation, and a full refund in the amount of $was issued back to your credit card on Feb15, I hope you found my reply helpful! Please email us again if you need anything elseSincerely, [redacted] Executive Offices [redacted] Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] We are sorry that you were unable to use your reservation as requestedWe verified a cancellation was completed on your reservation, and a full refund in the amount of $was issued back to your credit card on Feb15, I hope you found my reply helpful! Please email us again if you need anything else Sincerely, [redacted] Executive Offices

RevDex.com, Inc I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionI am sorry that the consumer selected the wrong travel date and the selected airline ticket purchase is restricted/non-refundable and non-changeableUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are truly sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am grateful that finally I am getting a refundI have learned my lesson! Priceline.com has too many restrictions and not good for someone like me who has dyslexia, ADHD, and make frequent mistakes It is not good to work with a company that doesn't allow you to cancel moments later without getting Revdex.com involved or **I am very grateful I got the refundsThanks! Sincerely, [redacted] ***

Thank you for taking the time to read this email I am writing to let you know that we received your Revdex.com rebuttal in our Executive Offices I understand that you are not satisfied with the resolution that was providedI apologize; however, we are unable to offer any refundPrior booking, your checkout page was presented showing your request details as well as the summary of chargesIt was in there that the the $nightly rate was presented, along with the total amount of $ When you booked the reservation online, you indicated to us that you agree to pay the $that was quoted We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices