Stahl Construction Company

Complaint: ***
I am rejecting this response because:It seems like Priceline continues repeating the same answerPlease provide a solution to the error you failed to prevent, and stop adding stress on me by stating the same thing repeatedlyHow is Priceline even a "vacation" booking site?Priceline owes me a refund to compensate ruining my vacation
Sincerely,
*** ***

Thank you for taking the time to contact us regarding the refund of your hotel reservation at the *** *** *** *** - Huber Heights for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices Your
refund has been processedA refund for $was issued on August 3, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find this information helpful and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
The digit number is *** and the email address is ***
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** *** *** And *** *** ***
for Trip Number ***
I am writing to let you know that we have received your
Revdex.com
concern in our Executive Offices
We understand that you have issues with this hotel
reservation
The hotel?s front desk should not have shown you our rate
when they tried to charge your card for this bookingThe rate is a specially
negotiated rate with the hotel that is normally not available to the general
publicWe receive these rates because of the volume of rooms we sell on our
site and we still try to price them very competitively
We have contacted the *** *** *** *** And *** *** *** on your behalf and verified that although they tried to charge
your personal card for $151.13, the attempt to charge was not successful
because the card declinedBecause of this, they did not process any refund on
your cardThey also declined our request to refund the price difference
However, as a one-time exception, a refund request of the price difference,
$15.18, was submitted to our management team for reviewThis process can take
up to daysOnce the refund is approved, we will issue a refund to your bank
within one business day
Your bank will then post it to your accountThe bank
processing time varies so please check with them if you do not see it in your
account within a few days
I hope you find this information helpful and we thank you
for your time
Sincerely,
Jenn H***
Executive Offices

Complaint: ***
I am rejecting this response because:Despite what the business claimed that they already refunded me for the reservation, I never received any refund on my *** credit card.
Sincerely,
*** ***

I have
received the consumer’s additional comments. As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion For Request #***, the contract
page presented to the consumer clearly disclosed a summary of charges in USD The consumer initialed and authorized the
purchase indicating All prices in USD as noted on the contract
pageOur records further indicate that the consumer used the ticket and
traveled as bookedI am sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
ND***
Executive
Offices

*** *** ***
We are contacting you today regarding your airline ticket
booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
previously exchanged your
ticket and you would like to be refunded
We have reviewed this concern and verified that your
ticket is supposed to be non refundableHowever, as a gesture of goodwill, we
made an exception to exchange your ticket for future travel because you advised
that you had a miscarriageWe may be able to apply the value of your ticket to
a different routing; however, you will be responsible for the airline penalty
fee of
$plus the fare increaseWe apologize; however,
the new fare must be equal or higher than the original fare
We can also contact United Airlines to request for a
refund; however, we need a medical
document to support your claimYou may reply to this email and send it as a
PDF or *** *** ** *** ** ** ***
We cannot guarantee any refund but we will contact the
airline once we received the information and contact you back for any
resolution or update
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you
Sincerely,
Joe ***
Executive Offices

Our record indicates that this matter has been addressed with the consumer, and the reservation was cancelledWe reviewed our records/telephone recording record and verified that the agent who assisted the consumer in exchanging the reservation correctly advised the consumer of the fees and the
customer agreed to proceed with the exchange
Sincerely,
N D***
Priceine.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion and have contacted the consumer requesting a copy of the consumer’s receipt for the new reservation
Sincerely,
** ***
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because this listing was very misleading from a "trustworthy" company such as Priceline.comI took snapshots of the listing as proof.
Sincerely,
*** ***

Yes, it is the the shade are of area 14, the *** *** IN YOUR MAP!!! If you zoom in, you will find the address is *** *** **, instead of *** *** **. Again, the location of your map is wrong, I would send your the location detail of map if you provide your email addressActually there are two other areas in the north of the *** center-***, this hotel is even in the further further north of these two, which is 20miles away!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** * *** * *** for Trip
Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive
Offices
We understand you are requesting for a refund of the
hotel's upgrade fee for your specific bedding request in the amount of
USDWe reviewed your request and verified that a room with two separate beds
was not guaranteed prior to purchaseYour reservation was guaranteed for
double occupancy; however, requests for specific bed types (King, Queen,
Doubles, etc.), preferences such as a non smoking or smoking room or other
special requests should be requested through your confirmed hotel and cannot be
guaranteedThese types of requests will be based on availability, is at your
hotel's discretion and the hotel may charge an additional feeThis fee is
considered as incidentals and are charged by the hotelWhen you placed your
request, we disclosed in the ?Important Information? section that you might be
charged incidental fees directly from the hotelWe apologize, we will be
unable to refund this fee
Thank you for your time and we hope you find this
information helpful
Sincerely,
Junko A***
Executive Offices

Upon review of this matter, Priceline contacted the customer and the
reservation was cancelled for a full refund; and as compensation, a 20% Express
Deal hotel coupon or, a USD credit towards a future disclosed hotel
reservation was offered for the inconvenience
Dear ***
***
We are sending a note regarding your above referenced hotel reservation which
has been reviewed with you by one of our Customer Care team members
As previously stated, a system issue occurred which caused rates to be
inaccurately displayed on our websiteAs a result, your reservation cannot be
fulfilledWe have issued a full refund back to your original form of payment
We apologize for any inconvenience this may have caused and because we value
you as a customer, you chose the following compensation option: ***Insert
Option or option 2***
Option #1: A 20% coupon on a future Hotel Express Deals reservationPlease use
the coupon code below and enter the code in the Apply Coupon field on the
checkout pageCoupons are valid until September 30th, 2016.
Code: **Insert Coupon Code **
Expiration Date: September 30th,
Option #2: A $credit towards a future Disclosed Hotel reservationOnce
you book a new reservation, you would call or email us with the new Trip Number
so that we can process your $hotel creditPlease note, you must
reference the original Trip Number listed in the subject line of this email
If you have any additional concerns, please feel free to contact us at
###-###-#### and we'll be happy to assist you.
Thank you,
The Customer Care Team

Our record indicates that this matter was addressed and resolved to the satisfaction of the consumer

We are contacting you today regarding your airline reservation with *** *** *irlines for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that this is frustrating, you were not
able to take the first leg of the return flight because it was cancelled due to weather and it is taking so long to receive your refund We apologize for the inconvenienceAfter multiple emails and phone calls we had with China Southern Airlines, we finally received their response today, June 28, 2017; that they are authorizing us to refund the unused portion of the flight of tickets under Xuan Doan and your name in the amount of USD per ticket A refund for a total of $was processed today, June 28, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, *** *** Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation with Alamo Rent a Car for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that
you
were unable to use the reservation because of a long line at the counter due to
a power outage and understaffing
We reviewed your concern with *** *** * ***One of
their representatives at the location confirmed the information you provided
Because of this, we escalated your issue to their
Corporate OfficeWe were advised that because they confirmed that your reservation
was not used, they will not charge us for the booking
We see in our records that you disputed this chargeWe
have informed your bank that we will accept the chargeback so that the
temporary fund they placed to your account for this reservation will no longer
be removedThis means that you will get the refund of the charge
We apologize for any inconvenience and hope you find this
information helpful
Sincerely,
Berna A***
Executive Offices

In order to locate the reservation and review this matter, please provide the digit Priceline request number, as well as the email address that was provided at the time of purchase

Roman">A refund for $was processed on April 1,

Complaint: ***
I am rejecting this response because:I did cancel with *** and spoke with a young male. It was still light out then (in Dec). Your agent (*** ***) did call *** and she affirmed records state that I did cancel the same day of the reservation. I can imagine possibly them not refunding the same day cancelation but why not refund the 2nd day? That does not make sense
Sincerely,
*** ***