Stahl Construction Company

Dear *** ***
Thank you for taking the time to contact us regarding
your rental car reservations for Trip Numbers *** *** ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesDue to the nature
of
your concern, we would like to speak with you directly by phone.
We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided at the time you booked your reservation
We understand that you are requesting to cancel your
reservationsWe reviewed your issue and we will be making a one-time exception
to waive your cancellation fees
Please contact us directly at: ###-###-####, before
April 28, if you decide to cancelThe Executive Office hours are 9:
a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter
your Trip number, which is *** or *** when you contact us
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
Thank you for choosing to contact usI look forward to
resolving your issue
Sincerely,
Frich A***
Executive Offices

We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionPlease note that the consumer selected a Published Price
reservation at the *** *** * *** *** with the following cancel policy
Cancel Policy:
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Wednesday, June 3rd
(local hotel time)If you decide to cancel your reservation anytime between
noon on Wednesday, June 3rd and noon on Friday, June 5th (local hotel time),
the hotel requires payment for the first night's stayYou will be charged for
the first night's stay including taxes and feesAny remaining amount will be
refunded to youRefunds or cancellations are not available after noon local
hotel time on your day of arrival (Friday, June 5th)
As noted, the cancel policy is
established and charged by the property.
In the event that the hotel
offered the guest an exception to their cancel policy as indicated by the consumer,
we suggest that the Bureau/consumer
contact the General Manager of the *** *** * *** *** directly at *** *** for any further assistanceWe are sorry that we are unable to assist the consumer any
further in this situation, and
Hotel:
*** *** * *** ***
*** *** ***
*** ** ***
Phone Number:
*** ***
Fax Number:
*** ***
Sincerely,
** ***
priceline.com

Thank you for contacting us regarding your reservation with the *** Beach Resort for Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern regarding your
Priceline couponWe have reviewed your reservation in our system and confirmed that your coupon *** can only be applied on an Express Deal hotel stay with a validity date range between Monday, July 03, 12:00:EDT and Thursday July 06, 11:59:EDT We apologize but we are unable to apply the coupon on your existing reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** *** Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding your reservation at The *** *** *** *** for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you again sent your issue to the Revdex.com as you are yet to receive your refundOur record shows that our Accounting Department has completed the refund request processYour refund for $was processed to your *** card ending in *** on August 25,
The refund will be processed through our system within one business dayIt is your bank that will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days
We hope you find this information helpful
Sincerely,
*** ***Executive Offices

Thank you for taking the time to contact us regarding your reservation at the *** Suites By *** *** Tech Center for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesI am sorry to learn that you are
not happy with the hotel you receivedAs I understand, you felt the star rating assigned to your hotel was not accurate The hotel chains listed in the Star Level descriptions are for example only and do not necessarily reflect hotels that participate in the Priceline's Name Your Own Price programKeep in mind that not all properties under a single chain will hold the same star level ratingWhile we may offer the name of a hotel chain as an example for a specific star rating, individual properties within that chain may actually have a higher or lower star rating based on the actual quality of that property We have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: *** = stars *** * * ***
*** * * ***
*** * * ***
*** = stars In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenitiesThis hotel has an Overall Guest Rating of out of on The Priceline ScorecardYou can review the Overall Rating as well as real travelers reviews for this hotel on our website Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you get will meet Priceline's strict quality standards Under circumstances, your Name Your Own Price reservation is restricted and it is not supposed to be changed or cancelledWe reached out to our hotel partner and they are currently allowing a one-time exceptionThey are allowing us to cancel the reservation with no penalty as long as we cancel it as soon as possible, at least hours before your chedateAfter that time we will be unable to offer a cancellation even with a feeFor your reference, your scheduled chedate is Monday, July 24, If you wish to proceed with the above option, please reply to this email with your decisionYou can also contact us directly at: *** The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip Number, which is ***, when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the *** *** ** *** I apologize for the inconvenience and look forward to hearing from you soon Sincerely, *** *** Executive Offices

*** *** *** We are contacting you today regarding your reservation at the *** *** * *** ** ***, *** *** *** ***r, La booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our
Executive OfficesAs we understand, you would like to cancel your reservation and get a refund due to the hotel's locationWe apologize for any inconvenience this may have caused We checked our records and verified that the hotel is within the designated area that was displayed during the request processWe also reviewed the hotel's location on Google Maps, and the hotel's website, and the hotel is in the same location on both mapsIn addition to being in the same location on both maps, we also verified that the hotel is properly located on our map The reservation that you purchased is truly restricted which is non-cancelable and non-refundableThis information was provided on your contract page prior to bookingI apologize; however, we are unable to cancel your reservation We apologize for the inconvenience and thank you for your time Sincerely, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I called Priceline multiple times and spoke with repsI told each rep that I was canceling my reservation for the following reasons: They did not show that I was booking my hotel room with Priceline.com and I felt it was advertisingThe telephone number provided to call on the reservation was the hotel's direct numberThe hotel informed me that the reservation was through Priceline and provided me the Priceline.com phone numberI spoke with Priceline Reps before noon on Friday to cancelHow could I cancel a reservation on Thursday? The reservation was not booked until FridayI was denied to speak with a Manager at Priceline.I have attached an online conversation with a Priceline employee with my complaint
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:On multiple phone calls, I was told that if a call review indicated that the Priceline representative had in fact told us the cancellation fee was be $200, then Priceline would have to honor the $quote they gave usHowever, on a subsequent call, Priceline said that they had found, after doing the call review, that they had in fact told us $They then proceeded to lie and said that the price had increased to $300, when in fact it was an error on Priceline's partThere was no increasePriceline continued to obfuscate on continuing calls
Sincerely,
*** **

Dear Ms***,
We are contacting you today regarding your reservation at
the *** *** Orlando for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that
you
have some concerns about the amenities of your confirmed hotelWe apologize
for any inconvenienceWe reviewed your request and verified that the pool was
not a guaranteed amenity as per the contract that you initialed
We apologize if the pool was not available at the hotel
when this was listed as one of the amenities on your itineraryPlease be
advised that the hotel fee cannot be refunded as we stated it on the itinerary
page However, as a gesture of goodwill,
a refund request for $was submittedThe refund amount is equivalent to
the 20% of the cost of your reservationThe request needs to go through a
review process which does take time to completeYou will receive an update
within the next weeks regarding this request
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Thank you for taking the time to contact us regarding your reservation at the *** *** Downtown for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are seeking a
compensation because the hotel you received does not offer free Internet in the room We apologize that we are unable to provide the compensation you are askingWe looked into your record and found that you booked one of our discounted rateWe confirmed that the hotel does provide free Internet, as guaranteed during the booking processThe free service is available in their public area and we are sorry that a fee will be charged if you need Internet connection in your room We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

We have
received the consumer’s additional comments.
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionOur records
confirm that the consumer contacted
Priceline claiming he found an Express Deals offer on our site for a
lower rate of $per day for the same property (original rate was $117.00)
He requested that we either honor the lower rate, or cancel the booking
Although the exact property is not displayed on the Express Deals website, we reviewed
the room rates on our site at that time and determined that the rate for the
exact hotel, *** *** ***, Las Vegas, was higher than the rate
purchasedWe also called the hotel in efforts to assist the consumer and ask
for an exception to cancel policy; however, they advised that they could not make
an exception to the cancel policyThe representative explained to the customer
that he is not eligible for a refund in accordance with our Best Price
Guarantee since we were unable to locate a lower rate and cannot confirm that
the hotel offered on our Express Deals website was for the exact hotel, ***
*** ***, Las VegasExpress Deals hotels are disclosed after
purchaseWe also reviewed the rates for this property and confirmed that the
rate on our Published Price listing for the *** *** ***, Las
Vegas is higher than the consumer’s room
rate We informed the consumer that we
are unable to change or cancel the reservationThe consumer then chose to
dispute the purchase with his credit card issuing bankOnce the consumer initiates a
credit card dispute with the intent not to pay for an authorized purchase, and
the bank withdraws the funds from Priceline outside the terms of this
agreement, the reservation is cancelledThe consumer further
advised that he attempted to check-into the
hotel, and was advised that his reservation was cancelled because of the
dispute, and stated that he had to purchase a new reservation directly with the
hotelPriceline again contacted the hotel concerning the consumer’s claims and
the hotel advised that they were unable to find a new booking that the customer
booked directly with themThey added that they do not have any records indicating
that the guest attempted to check inThey also advised that their records only
indicate that the customer called to cancel his reservation on October 3,
and they advised him to call Priceline directlyThey advised that the
reservation was cancelled on their system on October 14, and they confirmed
that the guest did not attempt to cheas claimedThe hotel further
reiterated that no refunds can be processedWe are sorry that we are unable to assist the consumer any
further in this situation
Sincerely, ND*** Executive Offices

Complaint: ***
I am rejecting this response because: I am still receiving non-business transaction related emails from Priceline
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is not entirely satisfactory to meThey only gave a half refund not whole, and they didn't apologize for putting me in danger.
Sincerely,
*** ***

I have
received the consumer’s additional comments. As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionUnfortunately, there is nothing we can add to what
has already been stated in our previous correspondenceThe consumer selected and
authorized the purchase of a non-refundable reservationWe are sorry that we
are unable to assist the consumer any further in this situation
Sincerely,
ND***
Executive
Offices

Thank you for taking the time to contact us regarding the cancellation of your hotel reservation at the *** *** *** *** *** for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices Our
records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those termsWe are unable to change, cancel or process a refund for this reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: I spoke with Maria from *** on Wednesday September 13, and she stated that Priceline would be contacting me concerning my complaintAs of today Priceline has not contacted meThis makes me feel that my complaint wasn't serious to them or they just didn't care about my complaintI appreciated the call from Maria but a call should have come from Priceline as well to acknowledge my complaint
Sincerely,
*** ***

Dear Mr***
Thank you for contacting us regarding your reservation
with Delta Air Lines booked under Trip Number
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund
on your airline ticket due to a death in the family
We are sorry for your loss and offer our condolences to
you and your familyThe airlines will often allow us to refund due to death of
an immediate family member if the family member?s passing occurred after your
ticket was purchased, and impacts travel datesIn order for us to assist, we
will need to collect and validate a copy of the Death Certificate up to days
from the departure dateThe airlines will usually allow a refund within
days after departure, some allow up to
days, as long as we've cancelled the flight
reservation in advance of travel time.
If Death Certificate is received outside of days, any refund would be
at the airline?s discretionIf you wish to proceed with the process defined
above, you will need to contact us back prior to your scheduled departure date
because after that time your reservation will remain non-changeable and
non-refundable
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else.
Sincerely,
Teddi Cr***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***