Stahl Construction Company

Thank you for your email regarding your I***r reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionThere is nothing we can add to what has already been stated in our previous correspondence Although we empathize with your situation, we are truly unable to assist you further in this matterYour purchase is governed by the carrier's fare rules and restrictions associated with your ticketBy signing the contract page, you indicated that you agreed to abide by our "terms and conditions" and the change/cancel policies associated with your reservationAs a travel agency, our only option is to abide by the airline-imposed fare rules, and we are not able to refund in full. We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

I have received the consumer’s additional
commentsPlease note that the consumer received a courtesy refund for this reservation
I am sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
ND’***
Eecutive Offices
Your
Reservation Has Been Cancelled
Your hotel reservation was
cancelled on March 20, at 12:AM Eastern Daylight Time Please see
details below
Your
cancellation number is
Your Cancelled Reservation
*** *** Sacramento
*** *** ***
*** ** ***
***
Check-In:
Sat, Mar 19, - 03:PM
Check-Out:
Sun, Mar 27, - 12:PM
Billing Name:
*** ***
Credit Card:
*** *** ** ***
Room Subtotal:
$
Taxes & Fees :
$
Total Trip Cost:
$
Cancellation
Penalty:
$
Total
Amount Refunded to Credit Card:
$
4/14/
Complaint
About a weeks away from PCS to my phase AIT training site I reserved a rental car online with Hertz through priceline.com
After a week I called their customer service to cancel the reservation (my order changed), so I ended up getting a new car instead of waiting till my next duty station to
get a new carThey said it was cancelled, gave me a reservation and told me that the money for the reservation will be refund in to daysAfter days I called and they told me that the reservation was not refundable and they also told me I cannot speak to a manager and told my there is nothing they can do that they will keep the money and hung upThe reservation was for march to april
Desired Resolution
I want priceline to refund my money, and look into their customer serviceAlso clarify if service is none refunded, instead of tricking people into itAnd lying that the reservation is cancelledBut to say it was not after it is past the reservation date
Consumer Business Dialog

Complaint: ***
I am rejecting this response because:There was no response attached
Sincerely,
*** ***

Roman">A refund of the collision damage waiver
insurance fee in the amount of USD was issued on May 2,

*** *** ***
We are writing you today regarding your reservation with the *** *** *** *** *** *** *** *** *** *** ***
I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.I attempted to contact you today in
an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation.I understand that you are requesting to cancel your reservation because it was booked for the wrong areaI checked your reservation in our system and our record shows that aside from the Downtown and Gaslamp area that you mentioned, you actually added more areas* *** * *** *** and H*** *** - *** *** Your confirmed hotel is in Hotel Circle - Mission ValleyI understand that you may have added this area accidentally.I reviewed the policy associated to your booking and it shows that you purchased a non-changeable, non-cancellable and non-refundable reservationHowever, since we value your business, we are willing to make a one-time exception and cancel this booking for a full refundPlease be reminded though that this offer is for a limited time only. If you would like to proceed with the cancellation, we need to have your approval before 03:PM local hotel time today, August 17, You may reply to this email with your approval or call us at 1-866-966-The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip number, which ** *** when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.Hoping for your immediate response.Sincerely,Christine ***Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
Confirmation Number ***;email I used to made the purchase: ***Please forward this info to the PriceLine
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I was unable to use the room I was directed away from the area by a police officer I am not going to argue with a officer regardless of what priceline feels I do not care what the manager says I was not able to get to the hotel I'm sorry that they feel that have the right to rip someone off who made an attempt to get to the hotel I do hope that one day they get put in the position I was and get taken advantage of so that they know how it feels.
Sincerely,
*** ***

We have received
the consumer’s additional comments. As
you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusionPlease note that this
matter refers to a ***.com purchaseA representative from ***.com contacted
the consumer in efforts to resolve this matterThe consumer has been requested
to contact *** at ***.com directly
*** ***
CS Relations Executive
***.com Customer Service Center (U.S.A.) Inc
*** *** ***
*** *** ** *** * *** *** ** ***
*** ***
Sincerely,
** ***
priceline.com

We reached out to the customer directly and offered a refund

Our record indicates that a refund for $was processed to the account used to make the purchase

Please see our response to the customer belowThanks. *** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** *** for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our
Executive Offices. I understand that you would like to be refunded for this reservationWe have contacted the property to investigate and they confirmed that they are an adult themed hotelWe also confirmed that they refused to accommodate you for this reservationWe truly apologize for the inconvenience you encountered. We already forwarded this information to our Hotel Team for further reviewThis is to avoid the same issue from happening again. Although the property refused to refund your reservation, I am pleased to advise that we decided to refund the entire amount of $359.30. Your refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely, *** ***Executive Offices

Complaint: ***
I am rejecting this response because: I am awaiting their response
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I am afraid to say I cannot humbly accept Priceline's inaccurate portrayal of this caseSpecifically, I have verified and validated the location of the hotel as being firmly in *** using numerous other travel websites, ***.Com, *** and *** *** *** *** *** and lastly the hotel's own websiteConsequently there is absolutely NO evidence to support Priceline's contention that the location of the hotel is in fact *** *** ***The fact priceline chooses to redefine historic and legal boundaries with little to NO understanding of the geopolitical and legal boundaries is irrelevantPriceline misrepresented the location of the hotelPeriodFull stopI have attached screenshots supporting my contention.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Priceline statement is and not true......let me pull out some facts;....1.Flight arrived at *** airport at 5:20am we are out of plane by 5:custom and border 5:45-6;05am .......2.baggage claim 6:10-6:20am WE HAD TO CLAIM OUR LUGGAGE AGAIN !........3.Transport from terminal to terminal (2miles away)6:20-6:35am.....4.arrive at Jet Star counter 6:40am with our baggage(on time with min left to departure) .......4.At Jet star counter :rejected boarding Jet Star closes down their international planes hour before departure which in this case would be 6:05am...so our TRANSFER TIME WAS NOT AS THE PRICELINE CLAIM MIN .....IN FACT IT WAS ONLY MIN...(5:arrival -6:close down ..departure 7:05)......45min ...let me remind You that in min time frame we had to go through .......1.custom and border check...2.baggage claim....3.travel miles from terminal to terminal where Jet Star is located ....4.reclaim our luggage to Jet Star.......IT IS SIMPLY NOT POSSIBLE TO MAKE IT IN SUCH A SHORT TIME.......THE LAW REQUIRES AT LEAST MIN TO TRANSFER FROM PLANE TO PLANE!...............At Jet Star counter we were rejected to board .....simply too late ......family of adults children 2y and 10y left in the limbo because of phony Priceline itinerary .......no offer of any assistance at all .....and had to purchase plane tickets to the destination somewhere else (*** ***.........I demand full refund from Priceline of 800+SIN$ that makes 600usa$.....if not I am afraid we going to have to dispute this before court
Sincerely,
*** ***

We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were unable to use the reservation and you would like to be refunded We checked our records and the reservation details has been purged in our systemWe
apologize; however, in order to provide the best security for our customers, we automatically purge request information from our database after a certain period of time As a gesture of goodwill, we will process a refund of USD through a mail checkHowever, before we request for a mail check, please verify the below billing address we have on your complaint: *** *** *** *** *** *** (separate email sent with address details) Once you confirm the billing address, we will mail a check and it will take up to to weeks to be received Thank you for giving us the opportunity to assist you and hope to hear from you soon Sincerely, *** *** Executive Offices

From: *** *** ***] Sent: Tuesday, May 23, 1:AM *** ***
*** *** *** Dear Revdex.com, I'm writing to inform that after negotiating a lot directly with ***, they removed the excess value and adjusted to the previously
accorded with PricelinePriceline refused to help the first time, and after my Revdex.com complaint they only contacted me after the problem was solved by myself Thank you *** ***
***

Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you
have issues with this hotel reservation Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThe hotel name is revealed after purchaseAll rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special request (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by PricelineThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms In addition, for this type of reservation that you booked, any sorting or filtering options previously used will not apply to this Name Your Own Price request We are unable to change the reservation to the room type that you preferHowever, as a one-time courtesy, your reservation was canceled and your refund has been processedA refund for $was issued today, September 27, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, *** *** Executive Offices

Dear Priceline.com, I am stll looking for a resolution to the problemThe problem is that the involved hotel is not similar to the other star hotels in the areaIt is not excellent rooms and additional customer services like a star should haveI am going to let *** *** know about this issue if we can't resolve this right nowPlease adjust your rating on this hotel.*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Date Sent: 9/8/1:15:PM Complaint: *** I am rejecting this response because:I did not say that the car wasn't newI said that the a/c was broken if you would investigate that you would see that it is indeed broken Sincerely, *** ***