Stahl Construction Company

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand your concern regarding your Priceline couponWe reviewed your reservation and the Priceline coupon you have provided and confirmed that the discount code can only be
applied on a Name Your Own Price or Express Deals rental car reservations book by Fri March 2, 2018, therefore, the coupon cannot be applied to your existing reservation; however, since we do value your business and as a gesture of goodwill we have submitted a 10% refund of your reservation cost amounting to $Please note that this process can take to up to business days and rest assured an email confirmation will be sent once the refund is confirmed. Thank you for your patience while we resolved your issue, and we hope you find this information helpful. Sincerely, Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
When selecting an Express Deals reservation, the consumer is
provided with the guaranteed amenities prior to purchase
In this case,
the
consumer selected a reservation offering the following amenities
Amenities: Internet, Swimming Pool,
Free Parking, Pet Friendly, Restaurant, Business Center, Gym/Spa
Attached hereto, is a copy of the consumer’s initialed contract
page listing the amenities offered for the selected reservationFree parking
for the star *** *** *** hotel is not an amenity listed or
offered for the selected reservation
We thank you for the
opportunity to clarify
Sincerely,
** **
***
Contract Page
EXPRESS DEALS
3.5-Star
hotel in the *** *** *** Airport (***) Area
Amenities: Internet, Swimming Pool, Free Parking, Pet
Friendly, Restaurant, Business Center,
Gym/Spa
Guest Score: 8+
Check In: Fri, Jun 26,
Check Out: Sat, Jun 27,
Rooms: room for night
Room Rate: $per
room/night
Taxes & Fees: $
Discount: ($3.15)
Room Total: $$
Promo code applied: MOBILE
Guest Info (Room 1)
Li
IMPORTANT INFO PAGE
T axes and Fees Amount: $Prices are in USD
Cancel Policy This rate cannot be cancelled, changed or transferredRefunds
are not allowed
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
View taxes, fees & cancellation
policy ?
continue
We want you to love your hotelSo please read this important
stuff
All rooms will accommodate up to peopleRequests for bed
types (King, Queen,
Doubles, etc.) or other special requests (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed by Priceline
Reservation is guaranteed for arrival on the confirmed che
date onlyIf you do
not cheon the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be canceled
and you will not
be entitled to a refund
The hotel that is booked may or may not be one that you have
seen during a hotel
search on pricelineAny sorting or filtering options previously
used will not apply to
this request
The reservation holder must present a valid photo ID and credit
card at check-inThe
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkoutThese
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives
If your request is accepted, Priceline will immediately charge
your credit card the total
cost of your stayRooms purchased through priceline cannot be
cancelled, changed
or transferred and refunds are not allowedIf your request is
not accepted, your credit
card will not be chargedPrices are not guaranteed until
purchase is complete
I have read, accept, and agree to abide by
priceline.com's terms and conditions and privacy
policy
Initial
Here to Accep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. But, it's still under review by their management and I have not receive any check or refund yetI will consider this as unsolve case until I receive the total amount of refund successfully.I do appreciate the effort by Priceline
Sincerely,
*** *** ***

Dear Mr***,
We are writing to let you know that we received your Revdex.com concern in our Executive Offices regarding your reservation with *** ***ways for Trip Numbers *** and ***
We understand that you unintentionally purchased
***line tickets for Ms*** and request a refund
We have contacted the ***line on your behalf concerning your refund requestThis refund request process generally takes approximately weeks, and is at the discretion of the ***lineWe hope to be in contact with you with an update or resolution in weeks time
We appreciate your patience while we continue to work to resolve your issue
Sincerely,
Berna A***
Executive Offices

I have received the consumer’s additional
commentsAs you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence The Best Price Guarantee policy/terms and
conditions are clearly disclosed on the priceline.com website As stated on the terms and conditions of
our Best Price Guarantee, the lower price must be an exact match to the
itinerary booked on priceline.com, including offering a comparable cancellation
policyThe lower price must be for the same hotel, cheand check-out
dates, number of rooms, room type including bedding and view selectionIn
accordance with the terms and conditions of the Best Price Guarantee, and in
the event the consumer locates a room rate lower than the rate paid with Priceline
for an exact match to the itinerary booked on priceline.com, including a
comparable cancellation policy, the consumer must contact us by midnight the day before travel
to be eligible for a refund of the differenceI am sorry that
we are unable to assist the consumer any further in this situation
Sincerely,
** ***
Executive Offices

The consumer selected Priceline’s Name Your Own Price service for the purchase of a hotel room reservation did not receive confirmation for a property viewed in a previous search on Priceline’s Published Price service
Priceline does not guarantee or imply that the selected Name Your Own Price
property will be a hotel viewed in a previous hotel search on priceline.com
Priceline tells consumers that the hotel that is selected may or may not be one that you have seen during a hotel search on PricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowed
Consumers who wish to stay in a particular property/location, have the option to select from our Published Price service where consumers see a list of competitive prices across a wide range of hotels and can choose his/her exact price, location and hotel
Once again, than you for getting in touch about this
Sincerely,
ND***
priceine.com

Hi Please see the response below that we have sent to our customer regarding her rejectionThanks. *** *** *** Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** *or Trip Number *** I am writing to let you know that we have received your Revdex.com concern and your email in our Executive Offices. We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, when you submitted your request, aside from the *** *** - *** *** * *** ***d area that you have originally requested, you addeddifferent areas (*** *** *** *** *** *** *** * *** ***k)The *** *** *** ***t is located on the *** *** *** *** area, which is one of the areas you added/selected. In addition, prior to purchase, you were asked to review your reservation, including the areas you have chosen and the terms associated with cancellations or changesBy indicating your 2-letter initial, TM, you agreed to those terms and verified that the areas selected were correct. For your reference, a copy of the contract page has been sent in a separate e-mailThe contract page disclosed the terms and conditions of your reservation. We are unable to provide a refund for this reservationInstead, as a one-time exception, you can use the following coupon code to be used on a future priceline.com Hotel Express DealThe coupon will provide a discount of 15% on your next reservation. *** *** ***Details: Must transact in USD for discount to apply.Available on Express Deals reservationsBook by February 1, 2018 We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful. Sincerely, *** ***Executive Offices

Thank you for taking the time to share your recent priceline.com experiences with us. We are writing to let you know that we received your Revdex.com concern in our Executive Offices We are unable to locate your reservation using your information detailsIn order
to research and respond to your situation, please respond to this email with any additional information you can provide to help us locate your request in our system Your priceline.com trip number, your phone number, the names that the request was made under and any relevant dates would be extremely helpful Thank you for choosing to email us todayI look forward to resolving your issue Sincerely, *** *** Executive Offices

HelloPlease see our response to the customer belowThanks. *** *** ***
*Thank you for your prompt response. We apologize for the difficulty you encountered on our websiteOur booking system is linked to our travel partners booking system and there can be occasional time lags,
which will affect the prices shown on our itinerariesOur partner may not have refreshed their reservation system yet, and this may be the reason why our site is displaying a different price on the hotel's list pageThese are not consistent with priceline's service standards, however, regardless of the reasons, we realize that it negatively affects our image as a service company Also, please accept our apology for the frustrations you encountered with our customer serviceThis is certainly not indicative of the kind of customer service that we strive to provideIt is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service. I reviewed our records and please be assured that we are taking this matter seriouslyAppropriate feedbacks were sent to the representatives involved so that we can improve our service and avoid this from happening again. We appreciate your business, and we are very sorry that you have been disappointed with the way this matter was handledWe do hope you give us another opportunity to serve you better in the futureBelow is a coupon that you can use on your next booking on priceline: *** *** ***
*** *** *** *** ** *** *** ***
*** *** ***
*** *** *** ** *** *** *** *** Thanks for choosing us, and we look forward to serving your future travel needs. Sincerely, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *ollemails with the company have suggested a willingness to reimburse me the $as requestedIf such a reimbursement is granted, then I find that this resolution is satisfactory to me.Thank you immensely for your help in opening this line of communication with the companyI am immensely appreciative of the Revdex.com's position to help allow me to resolve this issue
Sincerely,
*** ***

I have received
the consumer’s additional commentsAs you requested, I have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusionUnfortunately, there is nothing we can add to what has
already been stated in our previous correspondence I am sorry that we
are unable to assist the consumer any further in this situation.Sincerely,ND’***
Executive
Offices

HiPlease see the response below we have sent to our customerThanks. *** *** *** Thank you for taking the time to contact us regarding your reservation at The *** *** for Trip Number *** We are writing to let you know that we received your RevDex.com concern in our Executive OfficesWe understand that you are requesting for a full refund of your booking because the hotel you received does not have a casino Our website provided a general description of the area you selected and does not necessarily mean that all properties within the area has a casinoWe carefully reviewed your records and found that you booked an ***s Deal reservation that does not guarantee a casino for the property that will accept your request We are sorry; however, you have a restricted reservationPrior to booking your request, we presented you with a Contract Page to reviewThe contract has the information that once book, the reservation cannot be changed, cancelled or refunded For future reference, this concern and all communication regarding the reservation has been noted. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: I dispute the fact that I made reservations and I have no way of knowing what the resolution will be after April the date my dispute filed with my credit card company is closed
Sincerely,
*** ***

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
The consumer selected
Priceline's Express Deals service for a hotel in *** - *** ** ***
We
are sorry that the consumer is not
satisfied with the location of his/her
accommodations at the *** ***, located at * *** *** *** *** ***
We have confirmed that the property is
clearly located in the shaded area of the mapping guidelines for the zone labeled
*** - ***, PaConsumers who prefer to stay in
a particular location or particular property have the option to visit our
Published Price service, and choose his/her preferred hotel and location from a
list of competitive prices across a wide range of hotels
I am sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refund
Sincerely,
** ***
priceline.com

Dear *** ***
*
We are contacting you today regarding your reservation at
the *** *** *** booked under Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that
you
would like to be refunded for your canceled reservationWe apologize for any
inconvenience this may have caused
When we canceled your reservation per your request, we
informed you that a cancellation fee would be appliedIn order to qualify for
the low prices we provide, our hotel partners generally require that customers
agree to pay a cancel fee in the event they decide to cancelWe checked the
cancellation policy associated with your reservation and verified that your
reservation is non refundableWe also stated during the booking process that
you will be charged for the full amount at the time of bookingThis
information was provided on the contract page that you reviewed and initialed
prior to booking
As a gesture of goodwill, we contacted the hotel to
request for exception and they agreed to refund your reservationI have
refunded the $cancel fee back to the same card that was used to place
the requestYour refund will be processed by our system within one business
day and your bank will post the refund back to your accountBank processing time
varies so please check with them if you don't see the refund posted to your
account within the next few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Complaint: ***
I am rejecting this response because: They advertized for $a night
and I paid $plus tax
Sincerely,
*** ***

We are in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respondUpon review of the
reservation, we contacted the airline and are currently making attempts to address
this issueWe thank you for your patience while we continue to work
to address
this issueWe thank you
for your patience while this matte is under review
Sincerely,
* ***
Priceine.com

I have received the consumer’s
additional commentsAs you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence I am sorry that Priceline is unable to assist
the consumer any further in this situation
Sincerely,
** ***
priceline.com

Thank you for taking the time to contact us regarding your reservation with *** Rent a Car for Trip Number ***We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting for a refund of the first
days that you were unable to use the reservation since the counter was close due to hurricaneWe have forwarded a request to our Accounting Department to process a refund for days of your rental amounting to USDThis will go through a review process which normally takes 10-daysOnce the refund request process has been completed, it will be refunded through our system within one business dayThe refund will be processed back to the card used in booking the reservationYou will be receiving email messages from us with updates of the refund requestWe apologize for any inconvenience and hope you find this information helpfulSincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: as my complaint states I was well aware of my agreement with PricelineI am not disputing the agreementMy point was due to unforeseen circumstances I had to let my reservation go and Priceline’s customer service did nothing to help the situationI just asked for a 10% -20% off my next booking with Priceline as a courtesyI was told nothing could be done yet I just received an automatic email saying I could get 10% off my next booking. Its ok, there were two lessons learned never book a non-refundable, non-changeable or non-transferable room ever and never book with Priceline.
Sincerely,
*** ***