Stahl Construction Company

Dear Mr***,Thank you for taking the time to contact us regarding your airline reservation for Trip Number ***.We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.I understand that you have issues with this airline reservation.Our records show that we disclosed on both the itinerary page and on the website that passengers needed to call the airline to confirm flight informationUnless the carrier’s website suggested an early arrival, we suggest that passengers should arrive at least hours before the scheduled departure flight for international flightsTherefore, we are unable to process a refund for this reservation.For your reference, a copy of the itinerary page has been sent in a separate e-mailThe itinerary page disclosed the Airline Information under the Important Information.We are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely,Jenn H***Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at The *** *** Metropolitan Airport for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have
issues with this hotel reservation Our records show that you have submitted a total of hotel requests for Detroit, MI yesterday, June 9, The 1st requests were submitted for a 4-star hotel in the Downtown *** area; however, these requests were not confirmed due to changing availability and pricesWhen you submitted your 4th request, which was confirmed, it was for a 4-star hotel in the *** Airport (DTW) area The *** *** *** Airport is in the area that you have selected, which is the *** Airport (DTW) areaPlease note that the rate you purchased is non-changeable, non-cancelable and non-refundable We work really hard to avoid any confusion when customers use our websiteIn order to book a reservation, we require that you review your reservation details, including the area selected and the terms and conditions, prior to entering your billing informationIn this instance, our records show that the information was reviewed and the request was submitted for bookingBy submitting your request, you indicated that you have read, understood and agree to the terms and conditions stipulated, and all information entered is correct We also have contacted the hotel on your behalf and they verified that the reservation is truly non-changeable and non-refundable Our apologies that we are unable to provide the refund you are seeking Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: they advertise best price guarantee and I have found several cheaper flights ! It does not say exact flightcheaper it says cheaper flights guarantee I booked the bargain flight with them and they advertised a cheaper bargain flight to same city from the same city on the same day and return flight same ! That is tricky deceptive advertising!! I’ve always used Priceline for all my bookings and never ran into this problem before! I still feel like they should refund the difference!!!
Sincerely,
*** ***

Dear Ms***,We thank you for contacting us regarding your reservation
at The *** *** *** *** for Trip Number ***.We are
currently making attempts to resolve this issue for youWe hope to be in
contact with you in to business days with a resolutionThank you
for emailingI appreciate your patience while we continue to work to resolve
your issue.Sincerely, *** *** Executive Offices

Our record indicates that this matter has been addressed with the consumer
Sincerely,
N D***
Priceine.com

Complaint:
I am rejecting this response because: I have screen shots of the conversation between I and a representative of Priceline.com stating the reservation can be refunded if the hotel agreesThe hotel manager has given me the run around and Priceline.com the rub around and unfortunately somehow this complaint was skipped by the hotel and sent to Priceline.comI know that there are always acceptions made when circumstances allowThere is something a business can do to compensate me for a good I am returning in original conditionIf there is nothing a business is willing to do for a returned unused good then it is a bad business because it is essentially robbing it's customerI will not use Priceline for further travel expenses in the future and I will tell others of my probably un-unique experience.
Sincerely,
*** ***

We understand you would like to upgrade your roomWe reviewed your information and verified your reservation is restrictedOur records indicate, you have accepted the compensation offered in the amount of USDThis amount was processed on March 2, All refunds are processed by our
system within one business day; however, bank processing time variesYour bank will then post it to your account; bank processing time varies so please check with them if you don't see it in your account within a few days. Furthermore, you will need to call the hotel to upgrade your room at ***Please note that upgrades will depend on availability, the hotels inventory and the hotel may charge additional fees for the upgraded roomKindly have your room confirmation number, *** (separate email) ready when you call. Thank you for sending us an emailWe hope you find this information helpful. Sincerely, Executive Offices

Revdex.com:
Priceline called me directly and apologized for the matter and stated that they have closed the
case. In reference to complaint ID ***, I find that their agreement to remove the charge and to no longer pursue me to collect this is satisfactory to me
Sincerely, * ***

*** *** ***
* We are contacting you today regarding your vacation package reservation booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you need to cancel your
reservation because you loss your job The hotel portion of your package is truly restricted which is non-cancelable and non-refundableThis information was provided on your contract page prior to bookingWe called the hotel to request for exception; however, they did not allow a refundWe apologize; however, we are unable to cancel and refund your hotel reservation We reviewed your airline reservation and verified that your airline ticket can be refunded minus a USD cancel feeYou may also exchanged the ticket for future travel; however, there will an airline penalty fee of USD plus fare differenceWe called *** *** to request for exception; however, they did not allow to waive the feesWe apologize; however, we are unable to refund your airline reservation in full If you are interested in exchanging your reservation for future travel, don't forget to call before your current scheduled departure, which is Tuesday, April 11, 2017, 10:PM, because no changes or cancellations will be allowed after this time We are sorry we did not provide you the answers you were looking for and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you had an issue
with the flight portion of your packageWe have reviewed your case with our *** *** Services team and we were advised of these two options available for you 1.) Tickets can still be used up until September 21, 2017; however, fare rules applyYou will be responsible for the rebooking fee of $+ fare difference per ticket2.) Tickets can be refunded for a fee of $per ticket The above-mentioned options were already discussed with the airlinePlease contact them directly to advise your decisionTheir phone number is *** Thank you for your patience while we resolved your issue, and I hope you find this information helpful Sincerely, *** *** Executive Offices

HelloPlease see the response below that we have sent to our customerThanks. De** *** *** Thank you for taking the time to contact us regarding your reservation with Delta Air Lines for Trip Numbe* *** I am writing to let you know that we received your RevDex.com concern in our Executive Offices. I understand that you are requesting to cancel your reservationI reviewed your record in our system and it shows that on December 28, 2016, you contacted us to have your itinerary changed; however, was advised that your reservation is restrictedI truly wish I can assist you this time but your booking is truly restricted, which means that it cannot be changed, cancelled or refundedThis information was disclosed to you during the request process When we find a travel partner willing to accept your request, we immediately book the reservation in order to secure your low rateOur travel partner accepted the rate on the condition that your reservation would not be changed or cancelled I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, *** *** Executive Offices

HiPlease see our follresponse below to our customer. Thanks.*** *** *** Thank you for taking the time to contact us regarding the refund your hotel reservations at the *** *** for Trip Number* *** and *** We have reviewed your record with our Accounting Department and found that only check was sent to youWe truly apologize for thatOur Accounting has already processed your 2nd checkNormally, it takes a week or two for the check to be delivered Once again, our apologies for any inconvenience Sincerely, *** ***Executive Offices

Dear Ms***
Thank you for taking the time to contact us regarding the ticket reservation for your sister, *** ***, with *** Airlines for Trip Number ***I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI am sorry to
learn of the inconvenience that Ms*** encountered when the first leg of her itinerary was changed by the airlineWith the help of our Air Travel Services Department, we have reached out to *** Airlines for a refund of the unused portion of her reservationThe airline has approved a refund for $The refund will be processed back to the card used when the reservation was bookedKindly allow to billing cycles for the refund to post to the accountWe also wanted to assist you in getting a refund for the difference in cost of her original and replacement ticketIf you can please send us a copy of her receipt or itinerary of her alternate reservationOnce we have the proof of purchase, we will again contact the airline to request the refundYou can send the receipt to *** as an attached file on an emailThe attachment needs to be a PDF or JPG file no larger than 2MBAny attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email systemI know this has been a long process for you and your sisterPlease be assured that our office and our Air Travel Services Department are working to have a resolution for you and Ms***
I apologize for any inconvenience and we thank you for your patience while resolving this issue
Sincerely,
Berna A***
Executive Offices

Complaint: ***
I am rejecting this response because: I spoke to the General Manager of *** ***, *** ***, Shawn M*** several times on 10/15, the day all of this happened, and he informed me that he did not charge me for the cancellation of the room and therefore, Priceline has no right to keep my money on behalf of *** ***.Furthermore, I did not initial anything on the Priceline website that said I agreed to a full nights charge for the cancellationI simply clicked cancel and instead of giving me a warning that I was about to be charged and an option to keep the reservation, it simply cancelled the room and charged me with no way of undoing it.Priceline owes me this money back as I only see this as fraud and theft on their part considering the hotel waived the cancellation fee. I will not go away on this, I want my money back!
Sincerely,
*** ***

I have
received the consumer’s additional comments. As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion
The consumer
chose to select a Published Price reservation with the following cancel policy indicating
that Priceline doesn’t charge you for a change or cancel fee; however, the
hotel charges a one night cancel fee for reservations canceled within day of
check-inThe consumer requested to cancel the reservation within days of
check-in, therefore the hotel charges a one night cancel fee
Cancel Policy: We understand that
your travel plans may changeThat's why Priceline doesn't
charge you a change or cancel fee. Any cancellation received
within days prior to arrival
date will
incur the first night chargeFailure to arrive at your hotel will be treated
as a No-
Show and
will incur the first night charge (Hotel policy)
We are sorry
that we are unable to assist the consumer any further in this situation
Sincerely,
ND***
Executive
Offices
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Dear *** ***
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that
there was an airline schedule
changeWe apologize for the inconvenience this
has caused youOur Air Team reviewed your concerns and verified that there
were no errors on Priceline's endThe airline failed to follow the correct
procedure in notifying us about the change in the schedule
We are very sorry that you have been disappointed with
the way this matter was handledWe will escalate this to our airline contact
We understand that you purchased new tickets at a higher priceWe would like
to ask for a copy of the receipt showing the charges for the new reservation in
the event the carrier requests for itSo, we can forward it to the airline for
possible compensation
You may send it as an attachment in reply to this email
The attachment needs to be a PDF or JPG file no larger than 2MBAlso, you may
send it to fax number 866-741-
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
Zadhy S***

Dear Ms [redacted] ,Thank you for taking the time to contact us regarding
your hotel reservation for Trip Number [redacted] .We are writing to let
you know that we have received your Revdex.com concern in our
Executive Offices.We understand that you are requesting a refund of this
reservation because you did not intend to purchase itYou were only checking
the rate on our website using your mobile phone.Our records show that
this is a non-changeable, non-cancelable and non-refundable reservationThis
information was presented to you prior to purchase when you were asked to review
your reservation, including the terms associated with cancellations or changes
When you purchased your reservation, you agreed to those termsIn
addition, the [redacted] verified that
the reservation is truly non-refundable when we contacted them for possible
exceptions to the policy.If you can provide proof/documentation showing
the issue or error you've had when you tried to book this reservation, we can
further research this bookingWe are sorry we did not provide you the
answers you were looking for and we thank you for your time
Sincerely, [redacted] Executive Offices This
checkout page for trip number [redacted] was submitted on 2015-05-
09:21:
HSPAN
Please Review Your Request
Star Upscale Hotel
Which hotel will I
get?
CheDate:
Friday, May 29,
Check-Out Date:
Monday, June 1,
Region
[redacted] City Areas:
[redacted] t
CheTime:
Varies by hotelGuaranteed late night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted] Number of Rooms:
Number of Nights:

.soc_line_gray { background- }
Offer Price Per Room, Per Night:
US$
Travel Insurance:
US$
Subtotal:
US$
Taxes
and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has
expired
Purchase Trip Cancellation/Interruption
InsuranceCheck here to cover yourself in the event of unforeseen
illness, injury, and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed types
(King, Queen, Doubles, etc.) or other special needs (including preferences for smoking
or non-smoking rooms) should be requested through your confirmed hotel and
cannot be guaranteed
Reservation is guaranteed for arrival on the
confirmed chedate onlyIf you do not cheon the first day of
your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to a
refund
If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could be
a Resort, which will meet or exceed the minimum qualifications of the star level
you initially requestedThe hotel that is selected may or may not be one that
you have seen during a hotel search on pricelineAny sorting or filtering
options previously used will not apply to this Name Your Own Price request
Priceline will
immediately charge your credit card the total cost of your stayRooms purchased
through priceline cannot be cancelled, changed or transferred and refunds are
not allowedIf your offer is not accepted, your credit card will not be
chargedPriceline will immediately charge your PayPal
account the total cost of your stayRooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowedIf your offer is
not accepted, your PayPal account will not be charged
The reservation holder must present a valid
photo ID and credit card at check-inThe credit card is required for any
additional hotel specific service fees or incidental charges or fees that may be
charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in your
offer price
Hotel rooms purchased through priceline are not
eligible for frequent traveler points, upgrades, vouchers, or other discounts
and incentives
For security reasons, and to indicate that you have reviewed your request,
please initial belowRemember that you agreed to abide by priceline's
terms and conditions regarding hotel rooms and the use of the priceline.com
Web site by entering your initials when you submitted your original request
[redacted] I have read, accept and agree to
abide by priceline.com's terms
and conditions, privacy policy and
the travel insurance Description
of CoverageI have
read, accept and agree to abide by priceline.com's terms
and conditions and privacy policy
CONTRACT_ID:
[redacted] CONTRACT_NAME:
hotel_opaque_dynamic_contract
CONTRACT_VERSION:
CONTRACT_VERSION_DESC:
[redacted] CREATION_DATE_TIME:
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI value the ratings submitted by their own customers which proves my point
Sincerely,
*** ***

Hi This customer has initiated a chargeback with their credit card company As a result, we must allow the chargeback process run through its course The credit card company will not close out this case/investigation until April 21, As a result, we cannot assist this
customer until after this time Thanks