Stahl Construction Company

Dear ***,Thank you for taking the time to contact us regarding your
quality issues at the
*** *** At *** with Request Number
***.We understand that you would like to be refunded in full;
however, the rate you purchased is restricted and refund is entirely up at the
hotel's discretionSince the hotel only agreed to refund half of the total
cost, we have processed the same.We are sorry we did not provide you the
answers you were looking for and we thank you for your
time.Sincerely,
*** **Customer Relations Specialist
This
contract for request number
*** was originally initialed on 2014-11-21:58:
Please
Review Your Request
Star Upscale Hotel, *** *** - *** *** Area
Which hotel will I get?
CheDate:
Friday, July 3,
Check-Out Date:
Monday, July 6,
Region
*** *** **
City Area:
*** *** - *** ***t
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ** ***
Number of Rooms:
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
*Prices are in US dollars
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Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf you do not cheon the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requestedThe hotel that is selected may or may not be
one that you have seen during a hotel search on pricelineAny sorting or
filtering options previously used will not apply to this Name Your Own Price
requestPriceline will immediately charge your credit card the
total cost of your stayRooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your
PayPal account the total cost of your stayRooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your PayPal account will not be charged
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives
*** ***
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy

Complaint: ***
I am rejecting this response because: I got an email from this company on May In the email it says the refund was done on May and can take up to business days to processToday is day of the business daysNo refund has appeared on my credit cardI will accept this offer, but they need to actually make the refund - not just say they are doing itIn the email, it does say "done today, May 2" so in the chance they have a typo in the email it could still be another couple of days but I do not want the complaint to show resolved until that refund is made
Sincerely,
*** ***

I made a reservation of *** *** ***l in www.priceline.com a few days ago on The confirmation is *** and I also received the confirmation email from Priceline and Priceline had already deducted money from my credit cardThe booking rule is identifying immediately and Priceline com also has price guaranteeHowever the Priceline com cancelled my reservationthey said "we were recently notified by the *** *** Hotel of a system issue where they provided us with an incorrect nightly rateDue to this issue, the rate which you booked was incorrect, and as a result the hotel has cancelled your reservationthe Priceline com terminated the contractunilaterally without my agreementThe misconduct of Priceline com is really dishonest and fraudulencePriceline com is a large corporation in tourism websitebut now the Priceline com cancelled my reservation , I can not accept it Unilateral cancellation of contractI stick to my original contract, so please help methank you very much

Thank you for taking the time to contact us We are writing to let you know that we received your Revdex.com concern in our Executive Offices We sincerely apologize for the difficulty you encountered in submitting a requestWe reviewed your requests and confirmed your
requests for check in on September 8-got rejected and your credit card will not be chargedAs part of the request process, we authorize your card to verify that you have enough funds to cover the cost of your reservationYour bank might advise you that this is a pending transaction; however, it is an authorization, and it should automatically drop offAn authorization is not a charge, so it will not appear on your monthly statementYou will only be charged for your requests that are acceptedDepending on your bank, and in most cases, authorizations are removed within three to at most seven days As a gesture of goodwill, here is a 20% Hotel Express Deal coupon that you can use on a future purchaseYou will need enter your Coupon Code, *** at checkout then, click "apply" and your discount will instantly be deducted from your room subtotalIt expires by 11:PM Eastern Standard Time on August 1, This compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs Thank you for your timeWe hope you find this information helpful Sincerely, *** *** Executive Offices

I have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceThe consumer selected and authorized the
purchase of a non-refundable reservationThe consumer may contact the
insurance carrier directly for any assistance with insurance claim inquiresI
am truly sorry that the consumer’s selected purchase is non-refundable and we
are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Complaint: ***
I am rejecting this response because:
Priceline did in fact select the wrong airport..it gave me option of arriving in Austin Texas, tho I did NOT select it or did not even think about flying into Austin at all..I know for a matter of fact it was selected for me, because as I was trying to negotiate the price,prior to my purchase, it kept suggesting and selecting Austin Texas..I had to keep reselecting for my arrival to *** *** ***..On the last try, my arrival city WAS *** *** ***.I made sure of it and proceeded with payment.I did not double check if Priceline changed it the last time before I purchased it., and in fact they did..So, YES priceline did in fact make the error..I feel this is VERY unprofessional..I am owed a refund of $290.90...How can priceline just steal my money and refuse to make it right or refund MY money...Its NOT Pricelines money..They did NOTHING to have or deserve MY hard earned money..I will continue to pursue this matter..If Priceline is unwilling to cooperate or make this right..My attorney will be filing a lawsuit, if necessary on my behalf, which at that time we will be seeking further monetary damages..I will also be contacting on my side News, along with a few other News StationsThis is NOT right and Priceline does NOT have the right to rip people off and just keep their money
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have mailed and faxed authorized documentation repeatedly since last yearFurthermore, there is a transcript with the customer service representative
Sincerely,
*** ***

Our record indicates that a Priceline customer service representative contacted the consumer and offered the option to cancel the reservation

Thank you for taking the time to contact us regarding your reservation at the *** *** *** ***p Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that your reservation was cancelled
without your approvalWe truly apologize for the inconvenienceAs mentioned on the emails that were sent out, the property incorrectly loaded a rate of $per nightThe hotel stated that this rate was not correct, and they are not honoring any reservations booked at this priceAs a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these bookingsThis issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by them As soon as we received this information, Priceline sent emails advising that reservations have been cancelledAdditionally, for each cancelled reservation, we included a 15% coupon that can be applied on a future Hotel Express Deals reservationThese coupons are valid for year and will expires on April 01, Also, as an additional compensation for each cancelled booking, we can offer a $credit towards a future published hotel reservation purchased on our websiteOnce the new reservation is booked, call us back at *** with your new reservation number and we will apply the additional $credit We apologize; however, we cannot reinstate the reservation We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Hello, they are asking for the reference # that I already provided here is again: ***.com ref# *** and email address is ***
Complaint: ***
I am rejecting this response because:
Hello, they are asking for the reference # that I already provided here is again: ***.com ref# *** and email address is ***
Sincerely,
*** ***

I have received the consumer’s additional comments and thank the consumer for taking the time to share her experience with usPriceline makes every effort to accommodate each consumer with each requested purchase, and we apologize for any inconvenience experienced by the consumer when the requested reservation was not available for purchaseOnce again thank you for getting in touch about this
Sincerely,
ND***
priceline.com

HelloWe have responded to the customer. See below. Dear *** ***, Thank you for taking the time to contact us regarding your reservation at the *** *** for Trip Number ***. We are writing to let you know that we received your RevDex.com concern in our Executive Offices. We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many criteria, including cleanliness, guest satisfaction, décor, etcFrom your comments, it appears that your hotel fell short of your expectationsWe appreciate your feedback and have contacted the appropriate people at the hotel to share your concernsWe care about your experience and the accommodations the hotel providesWhile placing your request, you agreed to accept any or higher star hotel within the area(s) you selectedYour hotel does have a star rating. We further reviewed your concern and made a decision to offer an exceptionWe processed a refund in the amount of $which is equal to 50% of your total hotel costYour refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely,

Complaint: ***
I am rejecting this response because: Should you take the time to review my initial chat and complaint with *** you will see that I have been saying the same exact thing from the beginningYour website allowed me to select a morning flight for a name your price ticket(s). If that is not or should not be an option for the name your price, ***ding, ding, ding something is wrong! Not only was I allowed to select morning flights, but other customers were able to do the same. I only initialed the box, because the website will not work if you do not put your initials in the box. Which is a bait to trap individuals. After not being able to select seats online, I checked directly with the airline. I was advised that the flight did not have any available seats, and that particular flight should not have been sold by Priceline; thus no seats can or will be assigned at the gate, because the flight is soldout. Rendering the connection useless. Again, I am aware that Priceline can change the departure flight and the connections that do not have seats. I will respond accordinglyYour statement of "we are unable to assist the consumer any further" is due to a lack of effort. You did not assist at all and did not try
Sincerely,
Rena Jefferson

Dear Ms***,
We are contacting you today regarding your reservation at the *** *** * *** *** At *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we
understand, you had some issues at the hotel during your stay and you would like to be refunded for your reservation
We contacted the *** *** * *** *** At *** *** *** and Pete, the Front Desk manager advised that they did not receive any complaint from you during your stayHowever, the hotel agreed to refund your reservationWe processed a full refund in the amount of $back to the same card that you have used to book the reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days
Thank you for your feedback and rest assured that it will be noted and will forwarded for documentation and reference
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Complaint: ***
I am rejecting this response because: while I'm was and am aware that I agreed to the terms, what I do not agree to was the dateMy travel dates transferred to each offer that I clicked on except ( I discovered after booking) this offer! I don't expect a refund, but I do believe, after talking to the hotel, that you could have easily changed the dates to what I thought I was booking
Sincerely,
*** ***

*** *** ***
Thank you for taking the time to contact us regarding your *** Rent a Care reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize for the inconvenienceWe understand you are requesting for a refund because you were unable to use your reservation due to a medical emergencyWe reviewed your reservation and verified it is restrictedIn circumstances, the rental car company will tag you a no show and release the car if it was not picked up as scheduledThis is the standard procedure and your reservation is non-refundableWe can review your information further; however, we are unable to guarantee anythingWe would like to request for a copy of your medical certificate as proof of your inability to travelYou may send it as an attachment in reply to this emailThe attachment needs to be a PDF or JPG file no larger than megabytesAlso, you may send it to fax number ***We hope to hear from you soonSincerely, *** *** Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceOur record indicates that the consumer selected a Published Price rental car reservation with *** Rent-A-CarPayment for this reservation is due when the car is picked up and will be charged by *** Rent-A-CarWe have contacted *** Rent-A-Car on behalf of the consumer, and they have advised that all of their vehicles are based on first come, first serve availability, and they cannot provide a refund for the consumer’s new purchase with *** Rent-A- CarThe consumer may contact *** Rent-A-Car directly for any further assistance regarding this matterI am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND’Angelo Executive Offices

I
have received the consumer’s additional commentsAs you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionUnfortunately, there is nothing we can add to what
has already been stated in our previous correspondenceI am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respondThe consumer selected a Published Price
rental car reservation with Sixth where payment is due upon
pick up directly with the rental car companyThe consumer/Bureau may contact
*** directly for any assistance related to this matter*** Rent a Car Phone number: ***?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /
*** Rent a Car confirmation number: ***
I
am sorry that Priceline is unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

HiPlease see the response below that we have sent to our customer. *** *** ***
*Thank you for taking the time to contact us regarding your stay at the *** *** *** *** *** *** We are writing to let you know that we received your Revdex.com concern in
our Executive Offices. We apologize for the difficulty you encounteredWe appreciate the time you have taken to let us know about your experienceYour feedback has been documented in our records so, we can share it with your confirmed hotel to help us improve our ability to serve you betterWe reviewed your information with the hotel and confirmed your reservation was usedThe hotel did not allow any compensations or refundsAs a gesture of goodwill, we processed a refund in the amount of USD on October 28, This amount is equivalent to 20% of your total reservation cost as a compensationThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Thank you for the opportunity to assist you and we hope you find this information helpful. Sincerely,*
*** ***
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding
your vacation package for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand your
concern about the refund that has been
processed back to your cardWe see that an amount of $was posted of May
29,
which is only a portion of your hotel reservation
We escalated your concerns and the remaining amount of $was posted on
June 10, Your refund has been processed through our systemIf you need
to check the status of your refund, please contact your bank directly to
inquire about their processing time
We apologize for any inconvenienceCustomers are our
number one priority, and we work hard to make your experience with us a
positive oneRest assured that your issue has been documented so we can avoid
this from happening again
Thank you for giving us the opportunity to assist you and
we thank you for your time
Sincerely,
Frich A***
Executive Offices