Stahl Construction Company

Thank you for contacting us regarding your hotel reservation at the *** *** *** *** * Stafford for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting for a full
refund since you read some negative feedback about the hotel We researched your issue with the hotel and we were given an authorization to process a full refundI have processed the refund for the amount of USDOur system will process the refund within business dayBank processing time varies and may take few daysIf it isn't there after few days, we suggest you contact your bank When using one of our undisclosed hotel option, we provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level rating We apologize for any inconvenience and looking forward to serving all of your travel needs Sincerely, *** *** Executive Offices

We are contacting you today regarding your reservation at the *** *** *** *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you did stay at the hotel due
to the quality of the room that you receivedWe apologize for any inconvenience this has caused We contacted the hotel and they advised that there was no issue with the roomHowever, they confirmed that you checked out early and agreed to process a 50% refund for your reservation The reservation that you purchased is restricted which is non-cancelable and non refundableHowever, as a gesture of goodwill, we processed a refund for the remaining 50% of your reservation so that you will be refunded in fullYou will receive refunds of USD for a total of USD which is the total cost of your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

*** *** ***
*
Thank you for contacting us regarding your rental car
reservation with the *** Corporation for Trip Numbe* ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand that you are contacting
us
requesting for a full refund of your reservation since the *** Corporation
did not release the car without a credit card
We are sorry to hear you were unable to pick up your
rental car due to the rental company not accepting your debit cardWe have
reviewed your reservation details in our systemOur system verified that you
did not select the radio button stating that you will only have a debit card at
the time of pick upBecause of this, we did not limit our search to our
partners who accept debit cards
We have contacted the *** Corporation on your behalf
and verified that the reservation was not usedSince the *** Corporation
will not release the car without a credit card or round trip flight
information, we have processed a one-time exception to cancel this reservation
and issue a refund minus a cancellation fee of USD
Your refund in the amount of USD will be processed
by our system within one business day and your bank will post the refund back
to your accountBank processing time varies so please check with them if you
don't see the refund posted to your account within the next few days
We apologize for the inconvenience and we thank you for
your time
Sincerely,
Angel ***
Executive Offices

Dear *** ***,We apologize for any delay in providing the resolution to your concern.Please be advised that we are still working with *** Rent-A-Car in making attempts to resolve this issue for youWe hope to be in contact with you in three to five business days with a resolutionI
appreciate your patience while we continue to work to resolve your issue.Sincerely,Nico T***Executive Offices

Complaint: ***
I am rejecting this response because:This still does not help the situationPrice gouging is not a good business practice, just because the customer doesn't know any better doesn't excuse fair pricingFor priceline to claim that they have the best prices, overcharging by 50% is nowhere near fair or a great deal
Sincerely,
*** ***

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
12.0pt">I understand that the consumer was unable to submit a request for
a vacation packageBecause travel
rates fluctuate constantly due to changing inventory, we are unable to
guarantee confirmation and airfares/rates are not guaranteed until purchasedI appreciate the opportunity to address
this matter
Sincerely,
N
D’***
Executive Offices

RevDex.com, Inc
We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceThe reservation was cancelled and a full
refund issuedWe are sorry that we are unable to assist the consumer any
further in this situation
Sincerely,
** ***
priceline.com

Complaint: ***
I am rejecting this response because:My bank has sent Priceline an email containing my account statements that show there has not been a refund into my accountI also forwarded Priceline an email from Google Wallet stating that they do not show a refund eitherGoogle Wallet also requesting a tracking ID for the transaction and Priceline has not responded yetI am on a public computer and feel it's not safe to download those documentsI will try to do it from my phone
Sincerely,
*** ***

Dear Mr***,
Thank you for your response
Your reservation has been cancelled for a full refund
The refund for USD was issued today, December 10, Your refund will be processed through our system within one business dayIf you need to check the status of your refund after
a few business days, please contact your financial institution directly to inquire about their processing time
Thank you for your email, and I hope you found my reply helpful
Sincerely,
Nico T***
Executive Offices

We are contacting you today regarding your reservation at the *** ** *** *** *** Hills booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would
like to change or cancel your reservation due to the hotel's locationWe apologize for any inconvenience this may have caused I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided on your complaint We checked our records and verified that the hotel you received is within the designated area that you selected during the booking processWe also reviewed the hotel's location on Google Maps and the hotel's website and the hotel is in the same location on both maps The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundableHowever, we contacted the hotel to request for exception and they agreed to cancel your reservation If you would like to proceed on canceling your reservation, please contact us directly at *** as soon as possible and before 4PM local hotel time of June 28, 2017, because no cancellation will be allowed after this timeThe Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter Trip number, *** when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada Please be advised that until we hear back from you, your reservation will remain active Thank you for giving us the opportunity to assist you and hope to hear from you soon Sincerely, *** *** Executive Offices *** UPDATE: The customer was refunded in full for $USD

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** *** *** for Trip Number
***
We are writing you today to let you know that we received
your concerns from one of our Priceline Senior
agents
We understand your concern about intending to book the
reservation in Canadian currencyWe reviewed your issue and made a one-time
exception to refund the difference in currency if you had booked your
reservation in CanadianBased on the exchange rates on the day you booked your
reservation, we have come up to a difference in the amount of $A refund
request has been submitted to our management team and once approved, the refund
can take place within days
Thank you for giving us the opportunity to assist you and
we thank you for your time
Sincerely,
Frich A***
Executive Offices

Complaint: ***
I am rejecting this response because:I also contacted *** It was explained to me that if I had done business directly with them, they would have been able to accommodate me.You have used this as an excuseI also see that there are more than 2500+ complaints about priceline on the Revdex.com bulletin board My friends and I travel a lot, and there are many low price choices I will be spreading the word of this situation and encouraging all my friends to avoid priceline since money comes first and the customer comes second
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because: I was never told of the upgradeI thought the $180+ charge was what *** was charging Priceline for the rental not meThere was no mention of an upgrade during our conversationI declined all the extra optionsI feel like it a sneaky and underhanded way of doing business*** left a message with a number that goes no where, all the options are invalidI spent over minutes going around in circles with *** trying o reach thI have brought it up with my credit card company due to all this avoidance and bad businessI only want what is fairHow can I be charged something I'm not even aware ofI am very dissatisfied with Priceline and *** and will never use their services again due to the way I as treated and cheated.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because I eventually stayed at the hotel and the sheets smelled like urine, the door didn't have a safe lock and there was a hole in wallI do not want another person to be tricked into staying at a lower tier hotel because of someone's advertising
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The original rate that you quoted me online totaled $& some changePerhaps the original quote was $89, don't remember but you are falsely advertising something that you will not allow that price at check out and then up the rate for the same room
Sincerely,
*** ***

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondI am sorry that the consumer is not satisfied with the location of the confirmed hotel
With Priceline’s Express Deals/Name Your Own Price service, the consumer agrees to stay
in a property located anywhere within the shaded area disclosed on the website for the consumer’s selected area(s)
Priceline tells consumers that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer’s selected area(s)
The *** Hotel *** ***, located at *** *** *** *** ***, ** ***, is clearly located in the shaded area of the mapping guidelines for the city area labeled *** *** * *** ** ***
Consumers who wish to stay in a particular property or location, have the option to select a hotel from our Published Price service where consumers see a list of competitive prices across a wide range of hotels and can choose his/her hotel and location
Once again, thank you for getting in touch about this
Sincerely,
ND***
Priceline.com
This checkout page for trip number *** was submitted on 2015-10-20:16:
Please Review Your Request
Star Upscale Hotel
Which hotel will I get?
CheDate:
Saturday, October 24,
Check-Out Date:
Sunday, October 25,
Region
*** - *** *** **
City Areas:
*** *** * *** ** ***Downtown ***
CheTime:
Varies by hotelGuaranteed late night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ** ***
Number of Rooms:
Guaranteed Amenities:
Fitness Center, Guest Score 7/or Higher
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund
If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged
The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives
For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request
*** ***
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

I have received the
consumer’s additional comments. As you requested, we have again reviewed
this matterThe property has advised that they are not offering all-inclusive
for the rate purchasedThe consumer was however offered the option to cancel
the hotel portion of the reservation; and if the consumer chooses to use the
reservation, we have also informed the consumer that upon
arrival at the property, she/he can add the all-inclusive amenity and send us a
folio of the chargesOnce we receive the folio, we will complete a refund
request for the all-inclusive charges incurredOur fax number is:
###-###-####We are sorry
that no other options are available
Sincerely,
N* ***
Executive Offices

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hi. Priceline uses a third party for all cruise bookings and customer service. We have forwarded the customer's feedback to our third arty cruise company and they have follwith the following response: We have sent the customer a new $coupon code on Friday evening via
his email, I also have called the customer and left him a voicemail

Hi Please see our response to the customer below. *** *** *** Thank you for contacting us regarding your hotel reservation with the *** *** *** St *** for Trip Number *** We are writing to let you know that we have received your Revdex.com concerns in our
Executive OfficesWe understand you are unhappy with the hotel you received as the property was not listed as a star level example. Our records indicate that you requested a reservation in a hotel with a star rating of at least We were able to fulfill your request with a reservation at *** *** *** St *** which we have rated as Please understand that while we do provide examples of some hotels that fall within our star ratings, not all individual hotels within each chain will always achieve the same rating We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservationWe contacted our hotel partner on your behalf and received an exception to cancel the reservation for a full refund Please contact us directly at: ***or reply to this email if you would like to proceed with the cancellation for a refund as the option will only be available up until PM local hotel time on the date of arrivalThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip number, which is *** when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada. Thank you for your patience while we resolved your issue, and I hope you have a wonderful day Sincerely, *** ***Executive Care