Stahl Construction Company

Complaint: ***
I am rejecting this response because:I know I did not select that city nor did I see a screen as shown in the business responseAll I'm asking for is a change of cityI am taking this trip primarily to see my mother whom is sick and lives in *** which is an hour from ***eI did not authorize to buy a hotel room in *** ***
Sincerely,
*** ***

Dear Mr***,
We are contacting you today regarding your reservation at
the *** *** * *** *** *** for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand
that you
would like to add a night for your reservationOur records show that you have
submitted a request to add a night; however, this was not confirmedOur system
is indicating that the amount of this transaction exceeds the available balance
on the credit or debit cardWe could not process the request and your card has
not been chargedYou may use another credit or debit card and try this same
request again
We apologize for the inconvenience and thank you for your
time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: I know that I did not enter the price of $ That price was no where in my thought process, so I have no idea where it would have come from...it's not even close to being a typo from the bid I was planning to make, it's not part of my address, phone number, or any other information I would have been entering Additionally, as I mentioned in my initial response, it makes no sense that I would have placed a bid for an amount that was more then I could have booked the same room for through the Express Deal tool....see my attachment I accept that I obviously did not review the information carefully enough as it is very difficult to do on a small cell phone screen As I already explained, I have used the Name Your Own Price tool, numerous times, and thought it was just the same jargon that I typically see.I have spent more then half of my career as a Customer Service Manager Not a single company I have worked with has such a policy as to have no flexibility related to fixing such an issue, whether said issue was cause by the customer or within the company
Regards,
*** ***

*** *** *** Thank you for taking the time to contact us regarding a reservation with *** *** *** *** *** *** *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting a full
refund of the reservation because it was not used due to a credit card issue at pick-upWhen you book the reservation on our website, we presented a Contract Page with information that, "The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit." We reviewed your reservation record with the rental car companyThey advised that the reservation was usedThe vehicle was pickon September 18, at 1:p.mThis was returned on October 1, at 6:p.mWe apologize that we are unable to provide a refund for this used reservationWe are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely, *** *** Executive Offices

Dear *** ***
We are contacting you today regarding your vacation
package reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
were charged
additional fees by the hotel at check-outWe apologize for the
inconvenienceWe contacted the hotel to verify the additional fees
They advised the following charges
Resort Fee: $+ tax per night = $X nights Valet
Parking: $+ tax per night = $X nights Total Hotel Fee: $
Prior to booking, we provided a contract which has the details
of your request, including the summary of charges and the terms and conditions
It stated that the hotel has a Resort Fee of $per room
per night
Also, a credit card is required upon check-inThe credit
card is required for the mandatory fee or Resort Fee as well as any additional
hotel incidental charges such as parking, phone calls or minibar charges which
are not included in the room rateWe are sorry; however, we are unable to
process a refund of the hotel fees
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
Zadhy S***
Executive Offices

We are contacting you today regarding your *** Airlines reservation with Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices Please accept our sincere apology in delaying the refundYou will be
receiving sets of refundOne is from *** Airlines, amounting to $and the other one is from us amounting to $1,The refund process usually takes 3-weeks and posting may take 1-billing cycles We hope to have the privilege of serving your future travel needs under more pleasant circumstances Warm Regards, *** *** Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding your airline reservation for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you selected seats for all
passengers to sit together and that the airline was unable to confirm your requestWe reviewed your reservation and verified that prior booking, we indicated that your seat preferences are not guaranteedSeat assignments are at the discretion of the confirmed airlineWe apologize; however, we are not able to offer any type of refundWe appreciate your feedback and rest assured that your concerns are documented
We are sorry we did not provide you the answers you were looking for and we thank you for your time
Sincerely,
Frich A***
Executive Offices

Complaint: ***
I am rejecting this response because: The response isn't about my complainI complained about getting a refund for a hotel not for plane ticketsPlease revisit the complainThank you.
Sincerely,
*** ***

The customer was contacted via phoneWhile the property is consistently rated a star and has guest rating from to 5, we decided to make an exception. We have processed a full refund. Regards, Executive Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Thank you for taking the time to contact us regarding your reservation with American Airlines for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you are still waiting for your refundI
reviewed your case with our Air Travel Services Team and they confirmed that your $refund was processed last February 28, Kindly check your refund with the bank Thank you for giving us the opportunity to assist youI hope you find this information helpful Sincerely, *** *** Executive Offices

We are sorry to hear that you have had such a difficult time contacting our fraud department. I have spoken directly to the department regarding your caseYou will be receiving a call from them to discuss this further. Sincerely,Executive Office

I have received
the consumer’s additional commentsAs you requested, I have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusionUnfortunately, there is nothing we can add to what has
already been stated in our previous correspondence I am sorry that we
are unable to assist the consumer any further in this situation
Sincerely,
** ***
Executive
Offices

Dear Mr***,
Thank you for taking the time to contact us regarding
your airline reservation for Request Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe attempted
to
contact you today in an effort to address your concern; however, we were unable
to speak with you at the number you provided at the time you booked your
reservation
We apologize for the lengthy hold times when calling our
*** *** *** ***Although we try to minimize these instances,
hold times can sometimes be longer than usual especially when dealing with
issues such as airline schedule changes or flight cancellationsCustomers are
our number one priority, and we work hard to make your experience with us a
positive oneYour feedback is appreciated
We understand that you are not satisfied about the
schedule change that occurred on your reservationPlease note that your
schedule was changed by the airlines, not by pricelineThe only change made by
one of our agents was on an *** *** flight in order to ensure all of
your connections were validPlease note that all changes made by *** were presented
to us, which we then relayed to you
If you prefer to cancel the reservation and receive a
refund, we can request a refund to the
airlines on your behalf, and any refund is at the discretion of the airlineIf
they do agree to a refund, they will ask us to cancel the reservation in our
systemTherefore, please reply to this email, or call us directly at
*** to verify if you agree to cancel the reservation (should the
airlines agree to provide a refund)
The Executive Office hours are 9:a.mto 6:p.m
Eastern Time, Monday through SaturdayYou will need to enter your Trip number,
which is *** when you contact us
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
We look forward to hearing from you
Sincerely,
*** ***
Executive Offices

HiPlease see the response below that we have sent to our customer. Thanks. *** *** *** Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** I am writing to let you know that we have received your Revdex.com
concern in our Executive Offices. We understand that you would like to cancel this airline reservation. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThe flight details will be revealed as soon as you bookDuring the booking process, the international flight that you requested, from *** *** *** *** ** *** ** ***, shows the following: Departs between: 4pm ? 12am? stops3h max layoverOvernight possible The return flight from *** ** *** *** *** *** *** shows the following details: Departs between: 3pm ? 11pm? stops3h max layoverOvernight possible This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms. The reservation was confirmed with a direct flight from *** to *** and returns from *** directly to *** with no connection/stop in both flights. However, despite of the restrictions, as a one-time exception, we can cancel this reservation for a refundShould you wish to cancel this airline reservation, please contact us at: 1-866-966-before 11:PM ET today, December 17, Cancellation or refund will not be available after this time. The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip Number, which is ***, when you contact us. After the Executive Office hours, you may contact our Customer Service Department ** *** for assistance in cancelling this reservation. Please note that the number provided above is a United States phone number and you may incur toll charges when calling from outside the *** *** or ***. We look forward to assisting you and resolving your issue. Sincerely, *** ***Executive Offices

Dear Mr***,
Thank you for contacting us regarding your reservation with
Avis Rent a Car booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you did not intend on
accepting the higher offer and want to cancel your reservation
We reviewed your reservation details and confirmed we
provided you with a counter offer that stated:
We couldn't find a partner to accept your bid of $per
dayHowever, we were able to find you the same car for $a day
When you selected the "Book Your Car" button,
you purchased a highly restricted reservationWe are sorry if you did not
intend on purchasing the reservation at the higher rate; however, your request
is non-changeable, non-refundable and non-transferablePlease keep in mind, you
saved $USD or 19.09%
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

*** *** *** Thank you for contacting us regarding your reservation with ACE rental car booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a full refund on your
past rental car reservation We reviewed your reservation details and confirmed you were billed directly by the rental partner for your past reservationIf you are having quality concerns or billing concerns with your reservation we would recommend contacting ACE directlyOne of their representatives should be able to assist you with any questions or concerns you may haveThe number to reach them is: 407-469-and your confirmation number is: *** I hope you found my reply helpful! Please email us again if you need anything else Sincerely, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

I have
received the consumer’s additional comments.
Please note that airfares fluctuate depending upon availability at the
time of purchase

m: On 02/24/I open complaint case #***It was supposed to be resolved and be refunded $The total amount was $1206.08, but with two fees of $each for cancellationPriceline keep tells me they refunded the $since March 13th, but I still don't see any money in my credit cardThey are keep transferring me from one department to another, obviously they didn't process the refund and they have no intention on doing itplease help us