Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI sincerely hope that they make it apparent to future customers that local residents don't qualify for unlimited mileage.
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your reservation at the *** *** *** *** for Trip Number ***We are writing to let you know we received your email in our Executive OfficesWe understand you would like to proceed with the cancellationWe canceled your reservation for a refund of USDThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business daysThank you for the opportunity to assist youWe hope you find this information helpfulSincerely, *** *** Executive Offices

De** *** ***
Thank you for taking the time to contact us regarding
your reservation at *** *** *** *** *** for Trip Number
***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe
understand that you
are contacting us due to quality concerns of your confirmed hotelWe are sorry
to hear that your hotel fell short of your expectation during your stayWe
appreciate your feedback and documented it for future referenceWe do evaluate
each participating hotel on many different criteria, including cleanliness,
guest satisfaction, d?cor, etc
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
Expedia.com
Star rating: star
Guest rating: out of (with 1,reviews)
***
Star rating: star
Guest rating: out of (with 1,reviews)
***m
Star rating: star
Guest rating: out of (with reviews)
***
Star rating: star
Guest rating: out of (with 1,reviews)
***
Star rating: star
Guest rating: out of (with 1,reviews)
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenitiesThis
hotel has an Overall Guest Rating of out of on The Priceline Scorecard
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating systemThis means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating services
Prior to submitting the request, we presented you the
Contract Page for reviewWe apologize; however, the reservation cannot be
changed, canceled or refunded, as stipulated on your contractBy submitting
the request for booking, you indicated that you understood and agree to the
terms and conditions of this reservationIn addition, the hotel has confirmed
that you used the entire reservation
For your reference, a copy of the contract page has been
sent in a separate email
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: Dear John, This response does not address my chief complaint that your website "adults per room" drop down menu did not accurately portray the product I selected. I was at an airport on phone with fifteen minutes to find a hotel before I lost all cell service on my international vacation and I relied on your business to secure a room for four adults at a safe and reputable hotel. I selected four adults from the drop down menu on your website. When I saw adults, I immediately called Priceline.com to correct the matter, indicating that I selected four adults from the drop down menu. Priceline.com indicated that we would have to work it out with the hotel. We called the hotel, and they stated that they do have rooms for four adults, but Priceline would have to book the room for four adults. I'm left with no choice and all risk. We get to the hotel, and they want to charge us an additional $a person ($total) to sleep four people in a room with two double beds. How would you feel if this was the start of your international family vacation?So I asked your team what the function of the "number of adults" drop down menu is. Your team advised me that there is no function (for the consumer) of the number of adults drop down menu. This is misleading and does not represent the product that I ordered. I am not pleased the service of your website or customer service, nor have I heard explanation of the fixes you plan to implement. I would like to hear what the proposed fixes are
Sincerely,
*** ***

Revdex.comSince they wouldnt give me the reduced price , the cancellation and refund was the second best outcomeSo thanks for all your help*** ***

*** *** *** Thank you for taking the time to read this email I am writing to let you know that we received your Revdex.com rebuttal I understand that you are not satisfied with the resolution that was providedI apologize; however, we are truly unable to offer any refundAs mentioned on our previous correspondence, your confirmed hotel was rated consistently as (two and a half) star propertyAlso, I have contacted the hotel for exception; however, no refund was approved We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, *** *** Executive Offices

Our initial response was accurate and complete There is nothing further that Priceline can offer to this customerThanks

Complaint: ***
I am rejecting this response because: I purchased a insurance to cover an illness situation Stated in the insurance papers I received.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The Priceline app misleads customers to believe that places they search are in the actual areas searched forRegardless or not whether I agreed to it in the end, it is deceiving and fraudulent.
Sincerely,
*** ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence Attached hereto is a copy of the consumer’s contract page authorizing the summary of charges, clealry disclosing a room rate of $per nightI am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $was
issued the account used to make the purchase
Sincerely,
* ***
Priceine.com

Roman">A refund of $was issued for this purchase

Complaint: ***
I am rejecting this response because:Date Sent: 4/14/6:06:PM Complaint: *** I am rejecting this response because: Those aren't the dates we entered. Sincerely, *** ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Those aren't the dates we entered.
Sincerely,
*** ***

Please see the reply we have provided to the customer belowThanks. Dear *** ***
*Thank you for taking the time to contact us regarding your unconfirmed reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern
in our Executive Offices. We apologize if we were unable to find a rental car partner willing to accept your requestWe verified that you card has not been chargedHowever; we have a few suggestions that might help you in booking a reservation You can resubmit your request; however, you will need to change your car type, pidate, or drop-off date. If you are unable to make any changes to your request, you will have to wait hours to try the same request again. Or you can select an itinerary where the price and rental car partner are already displayed prior to purchase. We apologize for the inconvenience and hope you find this information helpful. Sincerely, *** ***
*** ***

Dear Mr***
Thank you for taking the time to contact us regarding the
hotel component of your Vacation Package reservation at the *** *** ***t
for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our
Executive Offices
We apologize for the difficulty you encounteredWe
understand your hotel was completely sold out of an Ocean View Deluxe room with
Queen sized beds that accommodate guestsWe reviewed your request and
verified that the hotel will provide you an alternative room typeYou will
have two separate Ocean View Deluxe King rooms on your travel datesYou are guaranteed
to have adjoining/connecting rooms and each room is guaranteed for double
occupancy at no additional costYou may use the same confirmation number for
both rooms upon check in
Furthermore, we would like to offer you a 15% Hotel
Express Deal Coupon that can be used on a future purchaseYou will need to
enter your Coupon Code at checkout then, click "apply" and your
discount will instantly be deducted from the total price in the Summary of
Charges
Your coupon code is *** and it expires by May 25,
Thank you for the opportunity to assist you and we hope
you find this information helpful
Sincerely,
*** ***
Executive Offices

Our record indicates that we have been in touch with the consumer and a refund was issued

Dear *** ***
Thank you for contacting us regarding your reservation
with *** *** Lines booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you no longer needed
the
tickets you purchased and want to receive a refund
Prior to submitting your request, you were provided with
a contract page that indicated your tickets were non-changeable, non-refundable
and non-transferableWhen you missed your scheduled flight the airline
considered you a ?no-show? and released your seatsThis is standard procedure
If you had purchased your reservations from another travel company or directly
from the airline your reservations would still be non-refundable
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meOnce I receive the refund this case can be closed .thanks
Sincerely,
*** ***

*** *** *** Thank you for taking the time to contact us regarding your hotel reservation at the Aloft Winchester for Trip Number *** *** *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We
understand that you have issues with these hotel reservation We thank you for your patience while we research this booking for youOur records show that you have disputed the charge with your bank/credit card companyThe case will be closed on April 10, We hope to be in contact with you to provide an update after April 10, We appreciate your patience while we continue to work to resolve your issue Sincerely, *** *** Executive Care