Stahl Construction Company

Complaint: ***
I am rejecting this response because: I believe I picked the correct destinationThe system returned the destination which I didn't pickAfter I review and put my initial for ***, the system took me some time to process my request and finally I saw the wrong addressThis is a problem with their systemAnd yet, I reported the problem within few minutes and it didn't cost the company anything and they shouldn't charge me anythingNow they charged me $for the ticket and the carAnd they forced me to but the ticket again on their website and I did that and it costed me more.
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding
your rental car reservation with *** *** * *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive
Offices
We understand that you have issues with this rental car
reservation
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundableYou can pick up the rental
car at the airportThe rental partner may provide a shuttle to their rental
counterWe suggest contacting the rental car company directly at
+*** for detailed informationWe are unable to
cancel or
change this reservationHowever, a refund of the price
difference of
$was issued today, March 31, We will issue a
refund to your bank within one business dayYour bank will then post it to
your accountThe bank processing time varies so please check with them if you
do not see it in your account within a few days
I hope you find my reply helpful and we thank you for
your time
Sincerely,
Jenn H***
Executive Offices

Dear Ms***,
We are contacting you today regarding your airline
tickets booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
would like to
have business class tickets for your reservation
We have reviewed this concern and verified that your
reservation was booked and paid for coach class ticketsThis information was
provided on the contract page that you reviewed and initialed prior to booking
We apologize; however, we will be unable to change your
reservation to business class tickets
For your reference, we sent a copy of your contract page
on a separate email
We apologize for any inconvenience and we thank you for
your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: I feel like my voice was not heard Offering me 15% off my next purchase is unacceptable I feel like that is an insult I want my money back from Priceline I feel like they did not even listen to my concerns I have seen many negative comments about priceline customer service and I want the issue resolved
Sincerely,
Theresa S***

Dear Ms***,
Thank you for taking the time to contact us regarding your reservation at the *** *** Plus *** *** for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that
you are requesting a full refund of the reservation since you did not use it because you were reserved rooms with bed eachWe are sorry; however, we are unable to provide the full refund your are seekingWe reviewed your records and verified that the reserved rooms were the rooms requested during the booking processPrior to submitting the request, we presented you with a Contract Page to review and initialThis contract has the following details of the room, right under the Important Information:
"Room Description: Queen Bed Hot Deal - Queen Bed, Non-Smoking, Microwave And Refrigerator, 32-Inch Lcd Television, High Speed Net, Full Breakfast"
For your reference, a copy of your Contract Page has been sent in a separate e-mail
In addition, we contacted the hotel and they informed us that rooms reserved were usedHowever, as goodwill, they allowed a refund for 50% of your total reservation costThis refund has been processed on September 9, The refund will be processed through our system within one business dayIt is your bank that will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days
We are sorry we did not provide you the answers you were looking for and we thank you for your time
Sincerely,
Berna A***
Executive Offices

HelloPlease see the response below that we have sent to our customerThanks. Dear Ms***,Thank you for taking the time to contact us regarding your airline reservation for Request Number ***.We are writing to let you know we received your Revdex.com complaint in our
Executive Offices.We apologize for the difficulty you encounteredWe understand you are requesting for a compensation because you advised the airline was unable to get your luggage to your destinationWe reviewed your information and confirmed you will need to contact *** Airways directly for assistance at ###-###-####The carrier is responsible for getting your luggage to your destinationKindly ask them for their "Contract of Carriage" which clearly outlines the airline's responsibilities regarding your baggageAlso, most airlines will arrange for delivery of delayed luggage, as long as you file a baggage claim at the arrival airport and the bags were tagged to your destination airportKindly have your airline confirmation numbers, *** and *** ready when you call.Thank you for your time and we hope you find this information helpful.Sincerely,Junko A***Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesI am sorry to learn that you are not happy with the hotel you receivedAs I understand, you felt the star rating assigned to your hotel was not accurate and you are seeking a full
refund Per our Quality Experience Guarantee, your hotel has been star-rated by Priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you got meet Priceline's strict quality standards In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenitiesThis hotel has an Overall Guest Rating of out of on The Priceline ScorecardYou can review the Overall Rating as well as real *** reviews for this hotel on our website We apologize that we are unable to offer the refund you are requestingWe are able to get a good price on this type of booking but in turn your reservation does have restrictions and those restrictions are upheld by the hotel alsoIn the future, you may consider purchasing one of our less restricted reservations as they provide more options for changes We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Executive Offices

From: *** *** ***] Sent: Sunday, August 27, 10:PM To: B*** *** *** ***> Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint *** ***
* Hi Sir or Madam, I have
received the resolution (refund) from Priceline yesterday regarding my complaint *** I appreciate greatly for your prompt help

Complaint: ***
I am rejecting this response because I haven't yet checked my credit card to see that the charges have been removed. Also, although I have been communicating with Priceline, and have been told that I would not be charged for a "no show" at the *** *** *** ***, I didn't actually see an email fromthe Revdex.com stating that. I have attached the innkeepers statement about when she had the office open, and the photo of the record of the time of my phone call to the hotel on my phone. I have also attached the original reservation email. Although Priceline and the innkeeper state that the check in hours are from 1:to pm, I don't see that information on my hotel reservation.Also, I havent' yet filed a complaint with the Revdex.com regardig the hotel itself, and I would like a complaint on record with the above information directly associated with the Inn there as well for other consumers to reference when making travel plans
Sincerely,
*** ***

Please see the response we have sent to our customer. *** *** ***
*Thank you for taking the time to contact us regarding your stay at the *** *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our
Executive Offices. We apologize for the difficulty you encounteredWe reviewed your information with the hotel and confirmed your reservation was usedThe hotel informed us that they made all attempts to address the issues you encountered during stay; however, they informed us that the reservation is non refundableThe hotel informed us, they would like to have the opportunity to change your impression of themThe hotel's Front Desk, *** offered a free night as a compensation for a future stayIt can be any date except, April 19-23, May 19-21, June 2-4, June 16-18, July 14-16, August 4-6, August 24-27, September 27-October You can approach the hotel staff directly at check in, provide them with your name along with a credit card under your name for incidentals and valid identification to claim your free nightIf you have further questions, feel free to call the hotel at ***
*Furthermore, we issued a refund in the amount of USD on November 10, This amount is equivalent to 20% of your total reservation cost as a compensationAlso, I would like to offer you a 15% Coupon that you can use on a future Hotel Express Deals purchaseYou will need to enter your Coupon Code at checkout then click "apply" and your discount will instantly be deducted from your room subtotalYour coupon code is *** and it expires by November 1, 2017. Thank you for the opportunity to assist you and we hope you find this information helpful. Sincerely, *** ***Executive Offices

Please see the blow response that we sent to our customerThanks. *** *** *** Thank you for taking the time to contact us regarding your reservation at the Residence Inn Mentor for Trip Number ***. I am writing to let you know that we received your Revdex.com
concern in our Executive Offices. I understand that the hotel charged you $pet feeI apologize for the inconvenience this may have caused youWe have reviewed your case and decided to refund the pet fee that was charged. A $refund request was already submitted to our Management Team for review and approvalOnce approved, it will be credited back to the same credit card that was charged by usYou will be receiving another email from us advising the status once this is completed. Lastly, we would like to thank you for bringing this issue into our attentionThis has been forwarded to our Hotel Team for necessary update. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely,*
*** ***
*** ***

Complaint: ***
I am rejecting this response because:My issue is not with the terms of the agreementMy issue is that the room was not as advertisedThe room was advertised as being within the *** *** DistrictIn fact, the room is NOT in *** *** District, but in *** District*** *** is a safe district, while *** is a crime-ridden districtThe room was advertised in a misleading way, and as soon as I realized this, I called to cancel the reservationbut the hotel refusedIn fact, the reviews on Priceline were also misleading, though I notice now they have changed them, but when I made the reservation the reviews were not as negativeWhen I went to *** the property for directions, reviews literally said, "Beware." I cannot subject my child, nor myself, to the kind of environment that exists at this hotel in the *** District of *** ***. Please see attached screenshots showing that the hotel is advertised as being in *** ***This is extremely misleadingI have used Priceline several times in the past and have always been satisfiedI thought this was a reputable site and that the hotels were trustworthy.
Sincerely,
*** ***

Dear Ms***,
Thank you for taking the time to contact us regarding
your reservation
at the *** *** *** *** for Trip Number
***
We are writing to let you know that we received your
RevDex.com concern in our Executive
OfficesWe understand
that you are not
satisfied with the savings you received for this
reservationAt the
same time, you are requesting that we transfer your
reservation to ***
*** ***
The savings shown on our website is a percentage of what
you could save
when you submitted your hotel requestWe stated that you
could "Save up
to 60% on Hotels" when using our Express Deals or
Name Your Own Price
Please keep in mind that hotel inventory is constantly
changing, and we
do not guarantee that you will save a certain percentage
when you
purchased your reservation
With Priceline, you can choose from a number of options
depending on
your needsYou can select a specific hotel from a list
of participating
properties with our Published Price hotel option or, if
you'd rather
save even more, you can choose a restricted reservation
where you select
the area and star level, but the hotel's name is not
revealed until
after the purchase
When you choose a restricted reservation, you agree to
stay in any
participating hotel that matches your requested star
level and area
selectionsAny sorting or filtering you did prior to
naming your own
price will not apply to your request and you do not have
the option to
select a specific travel partnerThis information was
disclosed to you
during the request process
The hotel chain examples listed on our site are provided
to illustrate
what you might expect when choosing a certain star level
from
Priceline.comWe do indicate that the brands shown are
only examples
and may not be part of the priceline programAlso, every
hotel is
different and not all hotels within a certain chain will
have the same
star level ratingWe are very careful to rate each hotel
on its own
merits and quality and not just on the chain it belongs
to
We apologize; however, your reservation is non-changeable
and
non-refundableWe will be unable to offer a change or a
refund per your
request
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time
Sincerely,
*** *** Executive Offices

*** *** ***
We wanted to take this time to contact you in regards to
your hotel reservation at the *** *** *** booked under Trip Number
***
We are writing to let you know that we have received your
Revdex.com concern in our Executive
OfficesAs we understand, you
are requesting a full refund for the reservation as the hotel did not have an
adequate business center
After review of this concern we do show that on July 18,
we were contacted to advise that the hotel was offering the requested
refundWe verified with Scott at the hotel that they were willing to provide a
full refund and have process this in our systemA refund in the amount of
$is being processed back to the credit card used to make the requestYou
should be able to see this refund back into your account within the next 5-
business days depending on your banks processing times
We apologize for any inconvenience and thank you for your
time
Sincerely,
*** ***
Executive Offices

In order to locate the referenced
reservation and review this matter, please provide the digit Priceline request
number, as well as the email address that was provided at the time of purchase
Thank you,
N D***
Executive Offices

Complaint: ***
I am rejecting this response because:
This is NOT what was implied in the addThe "up to" wording was not present in the initial promotionUnfortunately I dont have a copy of thatI would not have purchased the trip had they disclosed their refund schedule with the initial addThis in my opinion is typical "bait and switchI will never purchase any more vacations through Priceline
Sincerely,
*** ***
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Complaint: ***
I am rejecting this response because:There was an issue with the computer system and I have a sceeenshot if one of errors from around the time of the transactionI drove hours through the night to check into the hotel because I was charged and was not going to get a refundThis was a huge inconvenience and was not part of my travel plans.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that though this resolution is not satisfactory to me, there isn't anything I can do about it other than never give Priceline my business again and ensure that all of my family and friends are told to beware of their service.
Sincerely,
*** ***

*** *** *** *** *** *** **
*** ***
*** *** Greetings - I wanted to reach out about a recent claim I filed (***. I have received a refund of the amount that was required in order to correct the billing issues I had as a result of
using their service. The claim can be closed at this point. I am not sure if others have reached out about their experience using booking.com (or priceline.com), but man it was terrible. Had I not paid attention to my bill I would have never seen that they promised me a different rate than what I was charged. Then to add insult to injury I really had to drive follow up and follow through on rectifying the situation, until I filed a complaint with you. I am not sure if you are able to influence at all - but their service has been less than acceptable and concerns me for the experience of others. I would urge you to pay attention to any further claims regarding incorrect charges or their best price guarantee (unfortunately there was a hotel credit available had I booked directly, that they would not honor). I appreciate your consideration and help in having reached resolution. If you have any questions please don't hesitate to reach out Thanks! Stephanie Weimar