Stahl Construction Company

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you were charged more than the booked rate and are requesting for a refund for the additional charges placed to your account for this rental car reservation. Your
concern was reviewed by *** Corporation and it was found that you accepted the Liability Insurance Supplement and, instead of returning the vehicle to the booked location (*** ***, you returned it to *** ***The rental car company found the charges for Liability Insurance Supplement and Inter City Feeto be valid and respectfully declined your request for a refund. Emailed separately are copies of your rental agreement and invoice for your reference. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Executive Offices

Dear *** ***,We wanted to take this time to contact you in regards to your hotel reservation at the *** *** booked under Trip Number ***.We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe thank you for your
patience while we research this booking for youWe have been in contact with the *** *** and are currently making attempts to resolve this issue for youWe hope to be in contact with you as soon as we receive a response from them.We apologize for any inconvenience and thank you for your patience while resolving this issue.Sincerely,*** **Executive Offices

I am writing you today regarding your hotel reservation at the *** *** & Suites Airport West Salt Lake City under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand you were unable to
use the reservation and you are requesting for a refund. The refund for $will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time I hope you have a wonderful day Sincerely, *** *** Executive Offices

I will contact the below per your response.*** ***CS Operations Manager ***.com Customer Service Center (USA) Inc.*** *** *** *** *** *** ** ***
e-mail: ***U.SDirect +* *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***,
Thank you for taking the time to contact us regarding
your reservation at the Holiday Inn Knoxville West At Cedar Bluff for Trip
Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive
Offices
We understand that you would like to get a refund of
$for applying for the Priceline *** ***Card-members will receive a
one-time bonus award of 5,Points if the first purchase or balance transfer
on the Account posts within the first days from the date the Account is
openedBonus Points will be posted at the close of the first billing statement
after the initial qualifying purchase or Balance Transfer is madeIf you have
additional questions, you will need to contact Barclay?s customer service team
directly for further assistanceTheir phone number is *** *nd their
website address is:
***
*
We apologize for any inconvenience and we thank you for
your time
Sincerely,
Frich A***
Executive Offices

Roman">The reservation was cancelled and a refund of USD was issued

Roman">Our records indicate that a refund for $was issued on June 3,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Priceline.com takes advantage of customers, When I booked hotel, they gave me very short time to finish the booking, so I did not have time to read the cancelation policyAlso in the cancelation policy, no sentence saying: If you check out earlier than the scheduled time, you can not get refund for the rest daysIf I live over the booking days, I need pay more moneyWhy I check out early, a big company does not refund for the rest of days?Please help me to correct the policy of Priceline for all customers in future.
Sincerely,
*** **

We are contacting you today regarding your Delta Airlines ticket booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to be refunded for the USD cancel
fee The cancel fee is supposed to be non-refundableHowever, as a gesture of goodwill, we made an exception and processed a refund for the USD cancel feeBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

We contacted both airlines, *** and *** ***, both of them advised that the customer is all set and that the correct spelling is reflecting to both; specially for the return

Dear Ms***
We are contacting you today regarding your reservation at
the *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand,
the
hotel provided you a lower rate and you would like to be refunded for the
difference
We apologize; however, because of the low rates you
received your reservations are not eligible for any partner sponsored
promotions including corporate or convention rates, coupons, vouchers, free
days, or discountsLoyalty Programs are at the discretion of the hotelWe
contacted the hotel; however, they did not allow a refund for the rate
difference
We also verified that the rate provided on the hotel's
receipt is the Priceline's rate and the front desk should not have shown you
our rate
It is a specially negotiated rate with the hotel that is
normally not available to the general publicWe receive these rates because of
the volume of rooms we sell on our site, and we still try to price them very
competitively
As a gesture of goodwill, we submitted a refund request
for the rate difference of $The refund request will be reviewed by our
management team and if approved, it may take 7- business days to be
processed
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

Dear Ms***,
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
have some concerns
about our Best Price GuaranteeOur Best Price Guarantee
applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on
priceline.comIf you find a lower price for the same itinerary, we'll refund
100% of the differenceThe lower price, including taxes and fees, must be
available to the general public for booking on a website in the same currency,
using the same form of payment and from the same point of sale as your original
reservation when you call us
The lower price must be an exact match to the itinerary
booked on priceline.com, including offering of a comparable cancellation
policy
For airline reservations, the lower rate must be on the
same airline, flight numbers, travel dates, airports, number of ticketed
passengers, cabin and class of service
We understand that you found a lower rate for your
reservationFor us to further research the issue, please send us a copy or a
screenshot of the same exact itinerary with the lower rateYou may send it as
an attachment in reply to this emailThe attachment needs to be a PDF or JPG
file no larger than 2MBAlso, you may send it to fax number ***
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
*** ***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although frustrating that the transaction was not handled appropriately in the first place, find that this resolution is satisfactory to meI would be hesitant to us Priceline as a booking agency in the futureThe only appeal to using Priceline at the time was the on-board credit and this was only awarded after phone calls and complaints.
Sincerely,
*** ***

Dear *** ***
Thank you for contacting us regarding your reservation at
the *** *** and Spa booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are unhappy
with the
additional fees charged by the hotel
Prior to submitting your request, we stated on the
contract page:
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by the
hotel to the customer at checkoutThese charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in your offer price
We confirmed that you saved $USD or 23.21% with
your offer price
We are sorry if you are unhappy with the additional
charges; however, we are unable to offer a refund back to your credit card as
requested
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
*** ***
Executive Offices

How? I have the screen prints
Revdex.com:
I have reviewed the response made by the business in reference to complain* ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the Holiday Inn *** *** *** * *** for
Vacation Package Request Number ***
We are writing to let you know that we received your
Revdex.com
concern in our Executive OfficesWe understand that you
are requesting a refund of the hotel cancel feeWe reviewed your record and
found that the Cancel Policy of your reservation was presented to you during
the bookingWe attempted to request an exception from the hotel
We apologize; however, they strictly impose the Cancel
Policy of your reservation
Prior to submitting the request, we presented you the
Contract Page for reviewAs stated on your contract, "For the room type
you've selected, you can cancel your reservation up until noon on Saturday,
August 13th (local hotel time), however the hotel requires payment for the
first night's stay." By submitting the request, you indicated that you
have read, understood and abide by the terms and conditions stipulated on your
contractFor your reference, a copy of the contract page has been sent in a
separate email
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Berna ***
Executive Offices

Dear Mr***
Thank you for taking the time to contact us regarding the
taxes and fees we charge for a prepaid hotel reservation
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
For prepaid
hotel reservations, we will charge your
credit card directly in the currency you selectedYou will be informed on our
website whether we are charging you directly or are passing your credit card
information to the hotel to secure your reservationIn connection with
facilitating your hotel transaction when Priceline charges your card, the
charge to your payment method will include a charge for Taxes and Service Fees
This charge includes an estimated or anticipated amount to recover the amount
we pay to the hotel in connection with your reservation for taxes owed by the
hotel including, without limitation, sales and use tax, occupancy tax, room
tax, excise tax, value added tax and/or other similar taxesIn certain
locations, the tax amount may also include government imposed service fees or
other fees not paid directly to the taxing authorities but required by law to
be collected by the hotelThe amount paid to the hotel in connection with your
reservation for taxes may vary from the amount we estimate and include in the
charge to youThe balance of the charge for Taxes and Service Fees is a fee we
retain as part of the compensation for our services and to cover the costs of
your reservation, including, for example, customer service costsThe charge
for Taxes and Fees varies based on a number of factors including, without
limitation, the amount we pay the hotel and the location of the hotel where you
will be staying, and may include profit that we retain
Except as described below, we are not the vendor
collecting and remitting taxes to the applicable taxing authoritiesOur hotel
suppliers, as vendors, include all applicable taxes in the amount billed to us
and we pay over such amounts directly to the vendorsWe are not a co-vendor
associated with the vendor with whom we book or reserve our customer's travel
arrangementsTaxability and the appropriate tax rate and the type of
applicable taxes vary greatly by location
For transactions involving hotels located within certain
jurisdictions, the charge to your debit or credit card for Taxes and Service
Fees includes a payment of tax that we are required to collect and remit to the
jurisdiction for tax owed on amounts we retain as compensation for our
services
Depending on the property you stay at you may also be
charged (i) certain mandatory hotel specific service fees, for example, resort
fees (which typically apply to resort type destinations and, if applicable, may
range from to USD or its equivalent per day), energy surcharges,
newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees
and/or (ii) certain optional incidental fees, for example, parking charges,
minibar charges, phone calls, room service and movie rentals, etcThese
charges, if applicable, will be payable by you to the hotel directly in local
currency at checkoutWhen you check in, a credit card or, in the hotel's
discretion, a debit card will be required to secure these charges and fees that
you may incur during your stayPlease contact the hotel directly as to whether
and which charges or service fees apply
Please note that we are unable to facilitate a rebate of
*** *** *** *** *** ***") for customers booking
Canadian hotel accommodations utilizing our services
Effective January 1, 2011, *** *** *** *** * *** *** *** **
*** * ***per person, per night (maximum of
nights)The law requires that hotels collect this tax directly from guests
upon check-outThe tax amount, subject to change, will vary by hotel depending
upon the star rating assigned by the Italian government, which may vary from
the star rating assigned by priceline.com
In addition, the Travel Insurance for $per nights protect
yourself against unforeseen illness and injuryThe full coverage of the
insurance is presented to customers prior to purchase
I hope you find my reply helpful and we thank you for
your time
Sincerely,
Jenn ***
Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding your flight reservation for trip number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
We see that your issue has already
been resolved by one of our Air Travel Services agentsShould you require additional assistance with your Priceline Hotel Reservation, please feel free to reply to this e-mail
Thank you for contacting usI hope you have a wonderful day
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because my cancellation was immediate and the car rental *** was more than willing to cancel my reservation When I spoke to them(Priceline) that evening I was given the round around of telling me to call *** I told them that it was made in error Since this was my first experience with Priceline I feel they should extend the courtesy to refund my money after the treatment I received from their customer representatives.I really feel they just took my money and I would really like to get my refund
Sincerely,
*** ***