Stahl Construction Company

Roman">Our record indicates that the *** *** New Orleans for Trip Number *** was cancelled and a refund in the amount of $was issued back to the same
form of payment

Very misleading way of doing businessThe old bate and switchI will never again use Priceline
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

HiPlease see the email below that we have sent to our customer. Thank you.Dear Ms*** Thank you for taking the time to contact us regarding your reservation at the *** *** *** Inn Bronx for Trip Number *** We are writing to let you know that we received
your Revdex.com concern in our Executive Offices. We understand that you are requesting a refund of your reservationWe verified that you have disputed your transaction with your bankOur system would automatically cancel the reservation once the dispute was initiatedWe verified with your bank that your case will close on February 22, At this time, we are unable to process a refundWe suggest that you contact your bank to be advised of the outcomeAfter the dispute process, we will continue to review your concern and will provide you a resolution. We apologize for the inconvenience and we appreciate your patience while we continue to work to resolve your issue. Sincerely, *** ***Executive Offices

HiPlease see the response below that we have sent to our customer. Thanks. Dear *** ***
*Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** I am writing to let you know that we received your Revdex.com
concern in our Executive Offices. I understand that you requested to cancel the ticket of *** *** ***; however, instead of receiving the refund that was promised, an additional $was posted on your accountI truly apologize for this inconvenienceI reviewed your record in our system and it shows that the ticket of *** *** *** has already been cancelledAs promised, $will be refunded for the remaining value of his ticketAlso, you will be refunded for the additional $charge that was incorrectly placed on your account. A total refund of $was processed today, December 30, It will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. We again apologize for the inconvenience and delay, but I hope you find this information helpful. Sincerely, *** ***Executive Offices

I am writing you today regarding your hotel reservation at the Courtyard By Marriott Somerset under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI am sorry for any confusion regarding the
cancellation policy associated to your reservationI checked our records and see that we clearly stated on your cancellation policy that you can cancel your reservation for a full refund up until noon on Wednesday, July 26th (local hotel time)Because you were unable to cancel prior to noon on Wednesday, July 26th (local hotel time), the option to obtain a full refund was no longer available Your cancellation policy further stated that if you decide to cancel your reservation anytime between noon on Wednesday, July 26th and noon on Friday, July 28th (local hotel time), the hotel requires payment for the first night's staySince you booked your reservation for one night, it means the whole prepaid amount would have been charged if you opted to cancel the reservation when you called us on July 26, As a one-time exception, we have made a decision today to refund your reservation in fullThe refund for $may post to your account after a few business days, depending on your bank's processing timePlease note that this refund was offered to you by priceline out of goodwill, as the hotel was unable to make an exception to the policy and still collected full payment for your reservation I hope you have a wonderful day, and please feel free to respond to this email if you have any questions Sincerely, *** *** Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at The *** *** for Trip Number ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel
reservation
We apologize for the inconvenienceSince we are unable
to reinstate a canceled reservation, you may visit our website, www.priceline.com, to book a new hotel
reservation with the same star level (stars) and dates (June 25-26, 2016) on
your original reservation so that we can refund the price differenceOnce you
have a new hotel reservation, please provide us the new Trip Number by
responding to this email
We look forward to assisting you and resolving your
issue
Sincerely,
Jenn H***
Executive Offices

*** *** ***
We are writing you today regarding your reservation at
the H*** *** *** *** * *** *** ** *** *** *** ***
I am writing to let you
know that we have received your
Revdex.com concern in our Executive Offices
I understand that you would like to be refunded for this
unused reservationI have called the hotel to discuss your request; however,
Sarolyn Front Desk Clerk advised me that you decided to use the roomWe have further reviewed this matter and according
to her, they were able to provide you a pet friendly roomShe also advised
that although they initially charged you their pet fee per room, they decided
to refund the said amount
I truly wish I can; however, since the reservation was
used, we cannot offer any refund or compensation
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
*** ***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
Esther Godfrey's reservation at the *** *** Lynchburg for Trip Number
***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand your
claim that you were guaranteed a
star property with a pool, a guest score of or higher, and 52% savings prior
to purchase. We also understand that you took a
screenshot of the amenities and the rating you saw while booking
We would like to request a copy of the screenshot for
reviewYou may send the information through fax at ###-###-#### or email at [email protected]. When you send the information through email, kindly send it in a PDF or JPG
file no larger than megabytes
We hope to hear from you soon
Sincerely,
Junko A***
Executive Offices

The cruise company has advised that they contacted the customer and are refunding the $fees

Dear
***,
We are sorry to hear that you are dissatisfied with the rating for the *** *** *** *** *** ***
We reviewed our records and found that your selected reservation did not offer
or guarantee that the hotel you will receive will have a rating of 8+For
your
reference, a copy of the contract page has been sent in a separate e-mail
Also, we evaluate each participating property on many different criteria,
including cleanliness, guest satisfaction, decor, etcWe screen participating
hotels carefully and update our information constantly to ensure that you
always receive the best available hotel
While placing your request, you agreed to accept any star hotel within the
area you selectedYour hotel does have a star rating
All properties offered through priceline.com have been evaluated according to
the specific star level standards that we have developed exclusively for our
program and described on our websiteWhile you may feel that this property
should have a different star rating or is rated differently by other groups, we
are confident that our evaluation of this property will meet your expectations
We hope you found our reply helpful!
Sincerely,
*** **
Customer Service Specialist

Dear Mr***,Thank you for contacting us regarding your reservation
at the *** *** *** booked under Trip Number ***.We
thank you for your patience while we research this booking for youWe have been
in contact with the hotel and are currently making attempts to resolve this
issue for youWe hope to be in contact with you in to business days with a
resolutionThank you for emailingI appreciate your patience while we
continue to work to resolve your issue.Sincerely,*** ***Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond
Priceline offers a variety travel service options, including reservations that permit cancelations
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation
In this case, the consumer selected a reservation that provided greater savings and less flexibility
Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions of the selected reservation
I appreciate the opportunity to clarify
Sincerely,
ND***
***
3.5-star hotel in the *** * *** *** ***
- *** *** area
Check In: *** *** *** ***
Check Out: * *** *** *** ***
Rooms: room for nights
Your Bid: $per room/night
Taxes & Fees: $
Room Total: $
Have a promo code?
Guest Info (Room 1)
***
Billing Info
***
*** *** ** ** *
***
***
***
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
continue
T axes and Fees
Amount:
$
Prices are in USD
Cancel Policy
This rate cannot be cancelled, changed or transferredRefunds are not allowed
TERMS AND CONDITIONS PAGE
We want you to love your hotelSo please read this important stuff
All rooms will accommodate up to adultsRequests for bed types (King, Queen,
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and cannot be
guaranteed
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not
cheon the first day of your reservation and you do not alert the hotel in
advance, the remaining portion of your reservation will be canceled and you will not
be entitled to a refundGuaranteed late night arrivalCheck-out time varies by hotel
If priceline accepts your price, priceline will book your reservation in a property with
an equal or higher star level than you requestedPlease note it is possible that the
hotel you are booked in could be a Resort, which will meet or exceed the minimum
qualifications of the star level you initially requested
The hotel that is selected may or may not be one that you have seen during a hotel
search on pricelineAny sorting or filtering options previously used will not apply to
this Name Your Own Price requestPriceline will immediately charge your credit card
the total cost of your stayRooms purchased through priceline can not be cancelled,
changed or transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be charged
The reservation holder must present a valid photo ID and credit card at check-inThe
credit card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkoutThese
charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives
I have read, accept, and agree to abide by ***'s terms and conditions and privacy
policy
Initial Here to Accept **

Dear *** ***,
Thank you for taking the time to contact us regarding your rental car
reservation with *** Corporation for Trip Number ***
We are writing to let you know that we have received your RevDex.com concern in our Executive Offices
We understand that you have issues with this rental car reservation
We apologize that you were unhappy with the car you received from ***
CorporationWe contacted our rental car partner to share your concerns
We expect our rental partners to treat customers that use our service
with the same courtesy given to any other customer*** Corporation
would like to extend their apologiesThey advised that the car you
received is one of their new carsThis car has been rented to all
customers regardless of where they book their reservationsIn addition,
*** Corporation verified that customers should contact their ***
Emergency Roadside Service for issues/assistance regarding the vehicle
received from their countersTherefore, we are unable to provide a
refund/compensation for this reservation
We are sorry we did not provide you the answers you were looking for and
we thank you for your time.
Sincerely,
Jenn H***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** * *** Page for Trip Number
***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesI am sorry to
learn
that you are not happy with the hotel you receivedAs I understand, you felt
the star rating assigned to your hotel was not accurate
The hotel chains listed in the Star Level descriptions
are for example only and do not necessarily reflect hotels that participate in
the Priceline's Express Deal programKeep in mind that not all properties
under a single chain will hold the same star level ratingWhile we may offer
the name of a hotel chain as an example for a specific star rating, individual
properties within that chain may actually have a higher or lower star rating
based on the actual quality of that property
We have researched to find that this hotel does meet our
expectations for the star rating selected on our websiteOur competitors also
rate this hotel as follows:
***
*** *** *** ***
*** *** *** *** ** *
***
*** *** *** ***
*** *** *** *** ** *
***
*** *** *** ***
*** *** *** *** ** *
*
***
*** *** *** ***
*** *** * *** ** *
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenitiesThis
hotel has an Overall Guest Rating of out of on The Priceline Scorecard
You can review the Overall Rating as well as real
traveler?s reviews for this hotel on our website
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating systemThis means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating servicesThe hotel you get will
meet Priceline's strict quality standards
Under circumstances, your Express Deal reservation
is restricted and it is not supposed to be changed or cancelledI have reached
out to our hotel partner and they are currently allowing a one-time exception
They are allowing us to cancel the reservation with no
penalty as long as we cancel it as soon as possible, at least days before
your chedate. After that time we
will be unable to offer a cancellation even with a feeFor your reference,
your scheduled chedate is Saturday, April 16,
If you wish to proceed with the above option, please
reply to this email with your decision
I apologize for the inconvenience and look forward to
hearing from you soon
Sincerely,
Berna A***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the funds are refunded to my original form of payment as promisedThanks to you and Priceline for all of your efforts in this matter
Sincerely,
*** ** ***

Complaint: ***
I am rejecting this response because: How can a business advertise a flight to depart between 6am-10pm and arrive no later then 12:30am the next day when the car rental companies close at 11pm and don't reopen till after 6am or laterI feel that would be advertisement and not in complianceHow am I supposed to know that the car rental company's close at at this airport? I fly frequently and most rental car faciltys are open hoursPriceline even offered a rental car purchase once I purchased the ticketI checked around for a lower price on other websites for rental car and learned they close at and none of them opened till after 6am and my departure flight was 6am so that would mean I need to be there hour to two hours prior upon my return flightThere was a couple places that a key drop box for return flight since before 6amI was not able to make a rental reservation due to the flight timesI also tried to contact a couple rental car agency's by phone there in *** to see what happens if you don't make it to pick up car by and if anyone would still be there and had no luck I was told they close at 11pm and it was a chance I would have to takeWe all know that when a plane is scheduled to land at a certain time then you don't pick up rental car at the same time and Priceline was offering me a rental with the arrival times of the scheduled and departure times and it at least takes plus minutes to DeBoard a plane and walk through airport to get to rental car counter or shuttle to rental car facility if it is off site from airport and that's if the flight is on time and not delayedThe flight actual landed at 10:pmI contacted Priceline shortly after purchase to change the departure because I did not want to be stuck at the airport or have to be put out more money for a hotel room and my final destination was two hours away but all I got was the run around and not a care in the worldI'm requesting a refund of the ticket, exchange it for another trip or a credit for future useI would not purchased this ticket if I had knownI would like to resolve this issue so that it don't happen to future customers. Thank you!
Sincerely,
*** ***

I have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence We are sorry that the consumer’s selected reservation is non-refundable and non-changeable and we are unable to assist the consumer with a change or a refund
Sincerely,
** ***
priceline.com

Dear *** ***,
Thank you for contacting us regarding your vacation
package booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting
compensation for your departure flight being cancelled and rescheduled
We contacted *** *** on your behalf and were advised
that they will provide you with travel vouchers that you can use to purchase
new flights with ***You will have days for the date of issue (May
30) to redeem the voucherThey were unable to provide
the value of each voucher, and advised that you will find out the amount once
you request to use themTo use the voucher, you will need to contact *** *** directly, or book through their websiteBelow are the voucher
numbers:
*** * *** * ***
*** * *** ***
*** * *** ***
*
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else.
Sincerely,
Teddi C***
Executive Offices

Complaint: ***
I am rejecting this response because: this situation is Clearly not my fault ! Regardless of the contract THIS WAS A GLITCH on the Priceline business website behalf I never received a confirmation email regarding this flight because it was never accepted and routed me to look for other deals! I have to be accommodated for the business's mistake! This is incredible that you will just take my money in a situation that was clearly your websites error on top of supporting evidence to prove so! SOMETHJG MUST CHANGE I WILL NOT STOP UNTIL I GET MY MONEY BACK! This is horrible for a company to do this executive needs to make and accepting according to the proof that was provided !!!
Sincerely,
*** ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The consumer's contract page provides the following disclosureI am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com
Collision Damage Protection
Collision Damage Coverage, available through Priceline.com is an affordable alternative to waivers or insurance offered by many Rental Car providersOur plan coverage is primary and provides benefits including collision, theft, vandalism and much morePriceline.com has partnered with *** *** *** *** *** to offer customers this valuable coverage at $per day*To review the Description of Coverage click here
The Collision Damage Coverage plan provides $35,in physical damage coverage.This coverage is offered per vehicle per day and includes cost of repairs for collision or comprehensive damage to a rental car, up to the limit of coverage, for which the car rental contract holds you responsibleObligations you assume under any agreement or acting in violation of your car rental agreement are not covered under the planThe car must be rented from a licensed auto rental company
Cancellations with 100% refund will be permitted for Collision Damage Coverage up until the pickup time you requested in your rental car reservation
*For customers with a New York State billing address the fee will be $per day
$per day*
close window
Collision Damage Coverage
For additional information regarding the plan, call Aon Affinity at or
Office Hours: 8:AM - 10:PM ET, Monday - Friday, 9:AM - 5:PM ET, Saturday
Important: This program is effective when the appropriate plan cost has been paidPlease keep this document as You will not receive any other coverage materials
Underwritten by: *** *** *** *** *** - *** *** * *** *** *** ** *** - (Hereinafter referred to as “the Company”)
Plan Number ***
This Certificate of Insurance describes the Collision Damage Coverage and Emergency Medical Evacuation, Medical Repatriation and Return of Remains benefits underwritten by *** *** *** *** ***, hereinafter referred to as the CompanyIt provides the Insured with specific information about the benefit he or she purchased
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