Stahl Construction Company

Complaint: ***
I am rejecting this response because: I do not belive $is acceptable, considering I was stuck there for hrs and missed my meetingAlso I have receipts for over $for a rental car that I had to purchase If I knew my triped would of added up to this amountI would not have used you at all!!! I am in the middle of taking legal action with this case.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I do not find that Priceline has taken this concern seriously, and I find that their promotion of the flights with a note saying, "Book with no risk and cancel within hours with no risk" followed by fine print on some flights that denies this possibility is misleading and comes very near to totally dishonest Since they seem unwilling to take this seriously I cannot accept their pat answer that suggests that I am not bright enough to figure out that their advertising is not okay as it is I feel patronized by their response, and I keep thinking I cannot be the first person who has come up against thisI wonder how many people have actually purchased a flight and then found out that they could not cancel
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The person I talked to at the hotel front desk stated the pool is weather dependent and likely closed at the time of my stay I was guaranteed a pool in my booking Also, the hotel does not meet the definition of a hotel, rather it is a motel
Sincerely,
*** ***

Thank you for contacting us regarding your reservation with the *** *** *** *** * *** *** for Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern
regarding the amount charged on your reservationWe have reviewed your reservation in our system and confirmed that prior to purchase we indicated on your contract that Prices are in USD and we also presented the total reservation cost which is also showing as in US currencyOur records shows that you have been refunded for the second night of your reservation amounting to USD as per your requestSince the charges are valid, we are unable to offer any other refund We apologize for any inconvenience and we hope you find this information helpful Sincerely, *** *** Executive Offices

Dear Mr***,
I am contacting you today regarding your vacation
package reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
have some
concerns regarding the car class / car type provided by *** Rent a
CarFleets vary by rental car company and locationRequests for a specific
make and model can only be made at the rental counterLuxury cars provided by
our partners normally have room for people and bagsHowever, please
remember that the make and model examples shown on our website are only
examples and we cannot guarantee that you will receive either of these cars
We researched your concern with *** *** * ***They
advised that you were given the *** *** which they have classed as an H
vehicle, which is a luxury vehicleThis vehicle is not a different class of
luxury vehicleWe apologize; however, we are unable to provide any
compensation
We are sorry we did not provide you the answers you were
looking for and thank you for your time
Sincerely,
*** ***Executive Offices

RevDex.com, Inc
We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence The
consumer chose to select a vacation package purchase inclusive of hotel,
airfare, and rental carAs noted on the attached initialed contract page, the
consumer agreed to the terms and conditions of the vacation package
purchaseConsumers who wish to view an itemized
receipt for the exact airfare, hotel charges, and rental car, have
the option to purchase each service separately, and view the purchase price for
each serviceI am sorry
that we are unable to assist the consumer any further in this situation
Sincerely,
* ***
priceline.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePriceline does not guarantee or imply that the Name Your Own Price property will be a hotel viewed in a previous hotel search on priceline.comPriceline tells consumers that the hotel that is selected may or may not be one that you have seen during a hotel search on PricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowed
Consumers who wish to stay in a particular property/location, have the option to select from our Published Price service where consumers see a list of competitive prices across a wide range of hotels and can choose his/her exact price, location and hotelI am sorry that priceline is unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com

Our first response still stands. Sincerely,Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices After further review and as an exception to the policy, our management agreed to refund your ticket minus the imposed re-booking fee of Turkish AirlinesWe also thank you for your
cooperation in sending all our requested documents A refund request for $1,was submitted today, May 23, The request needs to go through a review process which does take time to completeYou should be receiving an update within the next two weeks regarding this request Ticket amount purchase to us: $1,Rebooking fee of *** Airlines: $Total Submitted Refund: $1, We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Thank you for taking the time to contact us regarding the charges on your rental car reservation with National Car Rental for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices Our records show that for
the rate that you selected, the total estimated cost is $174.43, taxes and fees inclusiveThis is payable at the counter upon pick upAdditional charges may apply at the counter if you make the following requests/purchases: Pick up or drop off the car at a different date, time, or location than you requested for your reservationAn additional driver may be added at the counter for a fee payable directly to the rental car companyAdditional charges may apply for drivers under the age of National Car Rental will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests such as prepaid fuelPurchase of insurance at the counter This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms We have also contacted National Car Rental and verified that the actual cost of the reservation is $However, you were given a $discount for being a member of their National Emerald ClubBecause of this membership, the total discounted rate (taxes and fees included) is only $ We are unable to provide a credit/refund for this reservation I hope you find this information helpful and we thank you for your time Sincerely, *** *** Executive Offices

From: Adam Ash [mailto:***] Sent: Monday, November 21, 3:PM To: c*** Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint *** Hello, Please close complaint Refund has posted Thank

We are contacting you today regarding your airline reservation with Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We have reviewed your reservation and we regret to inform you that we are unable to
book your parents and nephew on the same flight for $due to changing flights availabilityOur booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which impact true reservation availabilityFare changes even in a split secondSince it is available to the general public, anyone can grab the lowest fare present and our website will update to show the next available fare Thank you for giving us an opportunity to assist you Warm Regards, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for contacting us regarding your hotel reservation at the Stratosphere Tower for Trip Numbers *** and *** I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you wanted to cancel both
reservations as they are not in the area you have selected from the map when the reservation was booked We have reviewed your reservation and verified that during the booking process, you have selected multiple areas and one of the areas selected was The Strip * *** areaWe were able to verify that the hotel provided to you is located within the map covering The Strip - Northwest area We researched your issue with the hotel and they provided us an exception to refund the reservation under the trip number ***The reservation was refunded in full for the amount of USDThe hotel is unwilling to provide an exception to refund the other reservation under trip number ***However, we have cancelled the reservation for a full refund amounting to USDFor both bookings, our system will process the refund within business dayBank processing time varies and may take few daysIf it isn't there after few days, we suggest you contact your bank We apologize for any inconvenience and look forward to serving all of your travel needs Sincerely, *** *** Executive Offices

We have reviewed your reservation and decided to refund the full ticket amount you purchased at the airportA refund of USD was processed today, February 14, The refund process will usually takes 2-weeks.We apologize for the inconvenience and thank you for giving us the opportunity
to assist you.Sincerely,Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Attached hereto is a c opy of the consumer's conatrct page authorizing the purchase of a star hotel and not a starI am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear Ms***,Thank you for taking the
time to contact us regarding your hotel reservation with the Best Western Plus
Edison Inn under Trip Number ***66.We are writing you today
because a senior agent forwarded your issue in our Executive Offices for
review.We understand
your request for a refund since the hotel was
unable to accommodate you for early check inWe have contacted the hotel, and
they verified that your reservation was not usedHowever, they advised they
would have accommodated you had you tried to check in at their check in
timeWe apologize, however, requests for early check in are truly up to the
discretion of the hotelWe have requested for a refund on your behalf; however,
the hotel advised they are unable to make an exception to the policyWe
are sorry we did not provide you the answers you were looking for and we thank
you for your timeSincerely,Nico T***Executive
Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
Our records confirm
that the consumer selected and authorized the following airports:
Depart:
Thu, June 25,
Return:
Thu, July 2,
Departing Airport:
*** *** *** ***
*** **
Arrival Airport:
*** *** *** ***
*** **
Upon review of the
contract page disclosing the selected airports and travel dates, the consumer
initialed the contract page and agreed to the terms and conditions of the selected
purchase
As noted on the consumer’s contact
page, the selected reservation is non-refundable and non-changeableIn the
event the consumer attempts to pick up or drop off the car at a different date,
time, or location, additional charges apply at the rental car counter and are
charged and collected by the rental car company
The consumer must contact the *** Rent a Car directly at *** *** to inquire on a pick up or drop off at a different date,
time, or location
Attached hereto is a copy
of the consumer’s initialed contract page authorizing the non-refundable non-changeable
terms and conditions of the selected purchase
We are sorry that we are unable to assist the consumer
with a refund and appreciate the opportunity to clarify
Sincerely,
** ***
Priceline.com
This contract for request number *** was originally initialled on Mon Jun
22:25:EDT
Your Trip Summary
We Recommend Trip Protection
Life is uncertain...plan for the unexpected
Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Thu, June 25,
Return:
Thu, July 2,
Departing Airport:
*** *** *** ***
*** **
Arrival Airport:
*** *** *** ***
*** **
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
*** *** ***
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
**
I have read, accept and agree to abide by Priceline.com's terms and conditions
and privacy policy

I have received the consumer’s
additional commentsAs you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondenceThe consumer has not been charged for any requests. I am sorry that Priceline is unable to assist
the consumer any further in this situation
Sincerely,
** ***
priceline.com

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We further reviewed your reservation to make sure that we did not overlook anythingPrior booking, the details of your booking was shown to you and we verified that you selected *** *** *** *** for both your piand drop off locationWe truly wish we could assist you further; however, your booking is restrictedIt cannot be changed, cancelled or refunded We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Executive Offices