Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Actually, I didn't opt to cancelThe employee clearly stated to me that the reservation had already been cancelled I asked him to clarify that specifically and was not given the option to cancel When I attempted to reach someone at Priceline after this initial phone call, I was unable to reach anyone on the phone since I didn't have a valid reservationWhen I reached out through the email form on your website asking for a phone call back, I received a reply that just told me to make another reservation.Upon receiving the original booking confirmation at the ***, I then cancelled another arrangement (that cost me financially), and this was no longer available to book againAs a result, I am struggling to find reasonably priced accommodations in order to attend a wedding that nightLocation is important to me since I will have to head back on occasion to feed and check up on my month old daughterFor these reasons, my initial request through Revdex.com was to have a comparable room at a hotel in the vicinity (*** ***) for the same rate that I had locked into initially.
Sincerely,
*** ***

*** *** ***
Thank you for taking the time to contact us regarding
your vacation package for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you are
requesting to expedite the
refund as advised due to your flight being delayedWe forwarded your issue to
our travel services teamThey contacted *** *irways who advised that the
refund will be processedHowever, they advised that it may take up to weeks
for the refund to appearWe will continue working with your airlines and will
contact you back once a resolution has been made
We apologize for the inconvenience and we look forward to
resolving your issue
Sincerely,
*** ***
Executive Offices

We researched further and found that you already have assigned aisle seats that were reserved on Nov 22, Your seat assignments were sent in a separate email We apologize that the seats assigned are not available on our websiteWe have escalated this to our appropriate
department and they are actively working for a fixWe also would like to apologize that the previous agents you spoke with failed to determine that you already have an existing assigned seats *** *** allows you to bring carbag and personal item for as long as it fits into the overhead bin or under the seat in front of you and in most cases may not exceed linear inches (cm) in combined length, width and height, including any handles and wheelsDepending upon size of the aircraft , carbags that fit the allowed size restrictions may be gate checked, during the boarding process and returned upon deplaning Thank you, Mr***, for taking the time to notify us of this situationWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding
your reservation with *** Rent a Car for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that
you
were unable to pick up your rental car reservation since your flight was
cancelled due to weather concernsWe verified with our rental car partner that
the reservation was not used
We have processed a refund of your reservation, minus a
cancel fee equivalent to rental day amounting to $Your refund has been
processedA refund for $was processed today, July 8, The refund
will be processed through our system within one business dayIt is your bank
that will post the refund to your accountBank processing time varies, so
please check with them if you do not see the refund in your account
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

We understand that you are disputing the response we provided to the Revdex.com concern that has reached our Executive OfficesWe work really hard to avoid any confusion when customers use our websiteIn order to book a reservation we require that you review your reservation details, with its terms and conditions, including the total cost of the reservation, prior to entering your billing informationIn this instance our records show that the information was reviewed and you submitted the requestBy submitting the request for booking, you indicated that you agree to the terms stipulated, as well as the cost of the reservation Once again, our apologies that we are unable to offer a refund or change a part of the rate you booked through our website Sincerely, Executive Offices

I am writing you today regarding your hotel reservations at the *** *** *** *** under Trip Numbers *** and *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request for
reimbursement of the difference between the rate you initially tried to book, and the actual rate you ended up getting Our booking system is linked to our travel partners' booking system, just as any other internet travel service or travel agencyRegrettably, there are occasional time lags, which impact true reservation availabilityWhat this means is that listed rates may not actually be available because they have not refreshed their reservation system database at the time we access itThis time lag is common throughout the travel industry and is not unique to usWhile it is rare that this happens, it appears that due to changing inventory, the rate we offered was no longer available at the time we attempted to book it Since rates are not guaranteed unless successfully purchased, we are unable to refund any difference under circumstancesHowever, we will make a one-time exception for you since we value your businessI checked our records and see that you attempted to book the rate of $before tax for the nights of October 21, and October 28, but you ended up booking the rates of $and $We will process a refund of the total rate difference amounting to $as goodwill gesturePlease allow a few business days for the refund to post to your form of payment I hope you have a wonderful day, and please feel free to respond to this email if you have any questions Sincerely, Nico T*** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am very happy to hear from business that my issue is resolved
Sincerely,
*** *** ***

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** ***l Hotel for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI understand that you intended to book a Name
Your Own Price; however, got an Express Deal insteadI also understand that you requested to cancel this reservation because you felt that the star rating assigned to this property was not accurateWhen evaluating hotels, we take into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than othersWe found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: *** * * ***
*** * * ***
*** * * ***
*** * * *** We are sorry to hear that you feel that this hotel does not meet your expectationsWhile placing your request, you agreed to accept any or higher star hotel within the area(s) you selectedYour hotel does have a star ratingWe apologize; however, we are truly unable to make any exceptions for youWhen we find a travel partner willing to accept your request, we immediately book the reservation in order to secure your low rateOur travel partner accepted the rate on the condition that your reservation would not be changed or cancelledI know you expect a different answer; however, there are no other options that I can offer because of the restrictionsSincerely, *** ***
*** ***

HiPlease see the response we sent to the customer below. Dear *** *** Thank you for taking the time to contact us regarding the cancellation of your cruise reservation for Trip Number *** I am writing to let you know that we have received your Revdex.com
concern in our Executive Offices. We see that your issue has already been resolved by one of our Customer Relations representatives. The refund will take about 7-days up to billing cycle to appear on his statementDepending on your billing cycles, you can expect this refund on one of your next two billing statements. I hope you find my reply helpful and we thank you for your time. Sincerely, J*** ***Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding the cancelation of your reservation at the *** *** & *** *** *** for Trip Number ***
I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I
understand, a hotel representative has informed you that they are waiving the cancel fee
Our record shows that the hotel imposed the cancel policy stipulated on your contract, and charged as equivalent to night of your reservation as penaltyPrior to booking the request, we presented you with a Contract Page for review and initialThe contract includes the Cancel PolicyPart of the Cancel Policy states that, "If you decide to cancel your reservation anytime between noon on Thursday, October 15th and noon on Friday, October 16th (local hotel time), the hotel requires payment for the first night's stay."
I am so sorry that you were unable to cancel the booking in time, to avoid the penaltyHowever, I can try and further investigate your concern with our hotel partnerWould you kindly provide me the name of the hotel representative you spoke with, as well as, the date and time you called them and got the said advice
We apologize for the inconvenience and I look forward to hearing from you soon
Sincerely,
Berna A***
Executive Offices

HiPlease see the response below that we have sent to our customer. Thanks. *** *** *** We are contacting you today regarding your reservation at the *** *** *** *** *** ***r booked under Trip Number *** We are writing to let you know that we have
received your Revdex.com concern in our Executive OfficesAs we understand, you were advised when you booked the reservation that it's refundable if canceled hours prior to check in but the hotel did not allow a refundWe apologize for any inconvenience this may have caused. We reviewed your reservation in our system, and verified that you placed a request with one of our affiliates, Choose A RoomWe apologize; however, you will need contact Choose A Room directly to discuss your issuePlease contact them directly at 1-866-460-and when prompted, press to speak with their Sales Department since they are the ones that booked your reservationThey will be able to pull up your reservation and assist you with a resolution. We apologize for any inconvenience and thank you for giving us the opportunity to assist you. Sincerely, Joe Aguillon Executive Offices

Dear Mr***,
We are in receipt of your
Revdex.com concern in our Executive Offices in regards to your
hotel reservation at the *** ** *** *** *** booked under
Trip Number ***As we understand, you asked to cancel
your
reservation, however, you were informed that it is non-refundable
We reviewed your reservation in our system and verified
that the cancellation policy of your reservation states the following:
For the room type you've selected, you can cancel your
reservation for a full refund up until noon on Friday, May 8th (local hotel
time)If you decide to cancel your reservation anytime between noon on Friday,
May 8th and noon on Saturday, May 9th (local hotel time), the hotel requires
payment for the first night's stayYou will be charged for the first night's
stay including taxes and feesAny remaining amount will be refunded to you
Refunds or cancellations are not available after noon local hotel time on your
day of arrival (Saturday, May 9th)
We understand that you booked your reservation on May 08,
at
10:18:PM EST, however, the policy was clearly
presented to you prior to booking and that you have agreed on its restrictions
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

Complaint: ***
I am rejecting this response because:I am more offended that I'm being accused of lying, especially since the following facts show this is indisputably the truth:• They removed room service charges to apologize for the bed bugs (hardly enough)• I have pictures of the bed bugs• I captured bed bugs in a sandwich bag• I have a recording of the bed bugs on the mattress • I have photos of the bites me and my guest sustainedI will be disputing the charge since your company cannot be counted in to do the correct thingThe 10% off discount you offered isn't enough (I have that email also)We are considering a lawsuit against both of youThere is no further need for a reply as you've been given more than a few times to do the right thing.
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your reservation at the *** *** *** for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you requested to cancel this
reservation because you felt that the star rating assigned to this property was not accurate When evaluating hotels, we take into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than others We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: *** * *** ***
*** * *** ***
*** * *** ***
*** * *** *** While placing your request, you agreed to accept any or higher star hotel within the area(s) you selectedYour hotel does have a star rating Your reservation is restricted, which means it cannot be changed, cancelled or refundedHowever, we contacted the property on your behalf to request exception and I am pleased to advise that they agreed to refund less one day cancel feeWe have processed the same in our endYou will be receiving a partial refund of $1, Your refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few days Thank you for your patience while I resolved your issue, and I hope you find this information helpful Sincerely, *** *** Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your reservation at the *** * *** *** *** *** *** *** *** We further reviewed your booking and we apologize; however, we are unable to refundThe dates you selected should reflect on the contract page that is shown to you prior bookingWe see that the date you chose is March 12, We also negotiated a special rate with our hotel partner that is normally not available to the general publicWe receive these rates because of the volume of rooms we sell on our site, and we still try to price them very competitivelyYour reservation is restrictedIt cannot be changed, cancelled or refunded We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Hello, I do not accept the response made by the business to resolve this complaint. I am being told that Priceline is unwilling to make changes to reservation in order to honor room type. I am asking
Priceline to help me communicate with these other parties involved in this transaction to reach desired resolution as each company is pointing the finger at the other and leaving me stuck in the middle with this unresolved issue. I have proof that I reserved a Bedroom suite at the *** *** for October 17, 2015. However, I have confirmed *** *** received incorrect room type from Priceline. Kindly assist in resolving matter timely as reservation is fast approaching Thanks,*** ***

Complaint: ***
I am rejecting this response because:I don't agree with the resolutionI'm not exactly sure where we go from here since I won't be accepting the business response
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Nothing has changed
Sincerely,
*** ***
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