Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and I will file a complaint with ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: there is a huge misrepresentation of what was advertised vs what was providedIt was clearly a bait and switchIt was advertised as a star property comparing it to the likes of a *** but with the photos sent in my previous response that isn’t even worthy of a star. While I do appreciate the coupon to continue to give you my business I do not appreciate being brushed asideThere are some serious health code violations happening at this property that need to be addressed
Sincerely,
*** ***

Dear Mr***,
Thank you for contacting us regarding your reservation at the *** *** *** *** and *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you
are requesting a credit back to your account for a coupon used while booking the reservation
We reviewed your reservation details and confirmed your reservation qualified for the $off the total amountWe are sorry that that discount was not applied to your booking when submitting the requestWe completed a refund request in the amount of $to be issued back to your credit cardPlease allow 7-days for the amount to appear back to your account
Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else.
Sincerely,
Teddi C***
Executive Offices

Dear *** ***
Thank you for contacting us regarding your reservation
with *** Air Lines booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund
on your unused airline ticket
We reviewed your reservation details and confirmed when
you contacted us and requested a cancellation due to an illness, our
representative advised that you would have to contact us back prior to the
scheduled departure date with the required informationWe are showing you did
not contact us until after the flight had departedWe are unable to offer a
refund as requested; however, since you purchased Travel Insurance you may be
able to receive a refund by filing a claim through *** ***
Their phone number is: ###-###-####Agents are available
Monday through Friday from 8:a.mto 10:p.m., and Saturday and Sunday from
9:a.mto 5:p.mEastern Time
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else.
Sincerely,
Teddi C***
Executive Offices

Complaint: 1***
I am rejecting this response because:The information was not detailed like this in my booking confirmation emailIt was in a link that would not open and therefore I was not aware of the charges beforehandI feel that the way it was presented was misleading as all the information was not accessibleIf the information was clear beforehand, I would have used a different company.
Sincerely,
Shaun Wilkins

From: *** *** ** *** ** ** **cSent: Saturday, July 02, 2:PMTo: Revdex.com ; [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***TO whom it may concern:This email sent on 6-22---- That being said, This matter has NOT been resolved and I would like some resolution to the matterYour system does not have a REPLY button to post my replies, so I am left to answer you via emailPlease reopen the matter with Priceline.com as they are only offering $38.50 refund , which is nowhere close to $for nite that was NOT spent in the hotel.have a great dayBest, Alex M***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***. The trip number Priceline requested is:***The hotel was reserved under the e-mail: ***.Sincerely, *** ***

Dear Mr***
*
Thank you for taking the time to contact us regarding
your reservation with Enterprise Rent-A-Car for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We would
like to inform you that we have researched your
issue with our travel partnerWe appreciate the time you took in sharing your
experience with usRest assured that your concerns have been escalated to our
management teamWe would also like to process a refund of your taxi fare in
the amount of $Kindly provide us your billing address so we may proceed
in submitting a refund request in a form of a checkOnce the refund is
approved, it may take days
We apologize for any inconvenience and we look forward to
resolving your issue
Sincerely,
*** ***
Executive Offices

Dear *** ***Thank you for taking the time to contact us regarding your airline reservation for Trip Number ***89.I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you have issues with this airline reservation.In
order for us to research this further, please provide the following information:The date and time when you contacted Priceline and was advised to purchase the travel insurance for $per passengerThe name of the agent you spoke withThe phone number you used when you contacted Priceline.We look forward to assisting you and resolving your issue.Sincerely,Jenn H***Executive Offices

*** *** ***
* We wanted to take this time to contact you in regards to your hotel reservation at the *** *** *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive
OfficesAs we understand, when you arrived at the hotel they stated that the reservation was cancelled and you had to pay the hotel directlyDue to this you are requesting a refund for the amount paid directly to the hotel We are sorry to hear about the issue regarding the reservation being cancelled and having to pay the hotel a higher rateWe show that after speaking with the hotel and confirming that they made you pay them directly, we refunded $on Saturday, October 1, which is the amount we charged for the booking We also see that the receipt was received and a refund request was submitted for the difference in the amount of $so that once processed you will be refunded the full amount paid to the hotel ($327.73)We have asked that our accounting department expedite the refund request and they have advised that they have processed the refund today, Wednesday, October 12, Depending on your bank you should see this refund back into your account within the next 1-business days We apologize for the inconvenience and thank you for your patience while I resolved your issue, and I hope you have a wonderful trip Sincerely, *** *** Executive Offices

Dear ***,
When you submitted your request you
made an agreement with priceline to purchase the reservation
Priceline committed payment to the travel supplier based on that agreement
You agreed that the reservation is non-cancelable
and non-refundable.
However, you then chose to dispute your purchase with
your credit card issuing bank with the intent not to pay for your authorized
purchase
Your credit card company withdrew the
funds from priceline outside the terms of this agreement
Attached hereto is a copy of your
initialed contract page agreeing to the non-refundable terms and conditions of
the purchase
Sincerely,
* ***
Priceline.com
This contract for
request number *** was originally initialled on Mon Jan 19:06:
EST
Your Trip Summary
We Recommend Trip Protection
Life is uncertain...plan for the unexpected
Get the following protection up to the limits listed below and much more
for $per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss, natural disaster at departure or
destination city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the
event a serious medical situation requires an evacuation
$1,Medical
Expense Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Thu, February 12,
Return:
Sun, February 15,
Departing Airport:
*** *** *** *** ***
*** **
Arrival Airport:
*** *** *** ***
*** **
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next
day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Tickets
Passengers:
*** Dwight Smith Bey
Maria Barnez Sanchez
Aircraft:
Jet aircraft
We Recommend Trip Protection
Life is
uncertain...plan for the unexpected
Get the following protection up to the limits listed below and much more
Hide Details >
100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss, natural disaster at departure or
destination city or other specified events
$Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip
$50,Emergency
Evacuation coverage pays for the cost of medical transportation to the
nearest medical facility and/or to your home in the event a serious medical
situation requires an evacuation
$1,Medical
Expense Coverage
$10,Travel
Accident Protection
24/Hour Live
Travel Assistance A real person available to assist you any time of the day
with last minute flight or hotel changes, luggage locator services, cash
transfers, medical assistance services and emergency services
Yes! I'd like to purchase Trip Protection
for $per person.View terms & conditions
No, thanksI prefer to decline Trip
Protection
Summary of Charges
Airline Ticket
Offer Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important Information
•
Your airline tickets are
non-refundable, non-transferable and non-changeable
•
Your tickets will be
round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly
on the flights assigned to youUpgrades and standbys are not available
If you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to
check-in
*** ***
**
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy

Thank you for contacting us regarding your hotel reservation at the *** *** * *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices I have reviewed your reservation and verified
that service to the confirmed booking is provided by our sister company, *** I have reached out to them and requested the cancellation and received confirmation today that the reservation has been cancelled for full refund last June 9, Please note that they have advised, that the refund will take - days to be processed back to your card We apologize for any inconvenience and we look forward to serving all of your travel needs Sincerely, *** *** Executive Offices

Hello. Please see the response below that we have sent to our customer. Thank you. *** *** Thank you for taking the time to contact us regarding your hotel reservation at the One ** *** *** * *** *** ** *** ***l for Trip Number *** I am
writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand that you have issues with this hotel reservation. Our records show that you requested a Star Deluxe-Plus Hotel in the following areas where it was guaranteed that you will receive a hotel with an average guest rating of 7/or higher *** *** * *** *** *** *** * ** *** *** * *** ***
*** *** *** * *** ***
*** *** *** This request was not confirmedWhen you submitted another hotel request, it was for a Star Deluxe Hotel and another area was also added, the Upper East SideBecause of this, we did not guarantee that you will receive a hotel with at least 7/or higher guest ratingThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms However, despite of the restrictions on this reservation, as a one-time exception, a refund request of $was submitted to our management team for reviewThis process can take up to daysOnce the refund is approved, we will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time. Sincerely, *** ***
*** ***
*

Complaint: ***
I am rejecting this response because:I have attached the previous addition from your website containing what a "VALID PASSPORT" is and your recently updated version of what a "VALID PASSPORT" is, if you notice the time stamp at the bottom of the page on scan was a month ago and it contained no information which could have helped prevent this issue however your recent update does contain pertinent information that would have prevented thisI find it interesting this sudden change to your website after I brought this issue to your attentionCoincidence? I think not, from my perspective it appears you recognized the error and then made the necessary changes to put your business in the rightIts a good thing I printed the previous version before you changed it isn't it? I also have included the *** *** for you to take a look at so you can see what a proper warning should look like, maybe you could change your website AGAIN to look like that and that way you could avoid any confusion whatsoeverImportant reminders at the bottom of the page give clear and necessary information to prevent the issue I experienced with you company which cost me 1,and then I had to repurchase new tickets at a pieceUltimately your lack of important information cost me and a cousin of mine *** *** had to pay an additional costing our trip a grand total of additional due to your errorI can promise you if this issue is not resolved here future requests will not include a request of 1,
Sincerely,
*** ***

It was verified that on 5/12/there was a name change and the ticket was reissued. The customer was emailed on 5/

Dear MsRose,
Thank you for contacting us regarding your reservation at
the *** *** *** Midtown booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are
unhappy with the
location you received and are unhappy that you found a lower rate
Prior to submitting your request, we provided you with a
virtual map to view where your hotel could fall within the area selectedWe
confirmed the hotel you received is within the Downtown ***e Area that
was selectedWe also confirmed when our representatives looked for the lower
rate, they were unable to find oneWe are sorry if you are unhappy with the
hotel you received; however, your reservation is non-changeable, non-refundable
and non-transferable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

Thank you for choosing Booking.com We are writing to you regarding your reservation ***at *** *** Hotel and Casino, your complaint received through the Revdex.com and the overcharges incurred We had been informed that you had been charged an additional fee
of USD Booking.com had been in contact with the hotel regarding this matter and they had informed us that they have only charged you for the reservation in the amount of USD The hotel informed me that there may have been a security deposit of USD per day but that this amount had been refunded to youIf you have, however, been charged a different amount then we ask that you please provide a proof of charge showing the hotel has overcharged you so that we may help you with those overcharges Regarding the security deposit, I would like to clarify that this security deposit is mentioned on the Priceline.com website, the Booking.com website, and on your original Priceline confirmation email with the following text: "An incidental deposit of USD per day is charged upon check-in." I hope to hear from you soon. Kind regards, *** ***

*** *** ***
* Thank you for taking the time to contact us regarding your reservation at the *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are
contacting us due to quality concerns of your confirmed hotelWe are sorry to hear that your hotel fell short of your expectation during your stayWe appreciate your feedback and documented it for future reference We have contacted the appropriate people at the hotel to share your concerns; however, they will be unable to offer a compensation since they were not informed of any problem with your room during your stayThey explained that the only concern was when you were locked out of your room and had to be escorted by a security personnel to get your IDThey apologized; however, for security concerns of all their guests, they had to follow such procedureIn addition, they confirmed that the reservation was fully used We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding *** *** United Airlines operated by *** *** flight for
Trip Number ***
We are writing to let you know that we received your
email in our Executive Offices
We understand
you would like to clarify the exception
offeredWe reviewed your reservation and verified that we can offer you a
one-time exception to exchange the ticket with the same airline and you will be
responsible for the difference in fares and the USD per ticket exchange
feeIn addition, your ticket expires on March 16, and the new travel must
be completed before the ticket expirationPlease also note that the
passenger's travel date should not exceed March 16,
If you are interested in processing an exchange before
the specified date, kindly call customer service at ###-###-####
We hope to hear from you soon
Sincerely,
Junko A***
Executive Offices