Staples, Inc.

Staples position on this remains unchanged and we consider the matter closedShould the customer continue to have additional emails, they are more than welcome to reach out to us directly

Staples apologizes for any inconvenience we may have caused to the customerThe taxes and duties due for internationally shipped items are determined by customs in the country the package is being delivered toThese duties need to be paid before the recipient of the item is able to retrieve the
package in said countryStaples is unable to provide reimbursement of these International Shipping Duties and TaxesStaples has the Ship Center Terms and Conditions sign posted at every Ship Center counterBoth the document the customer signs as well as their customer copy contains the Terms and Conditions text

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I requested to remove my account information and any credit card information in the system for my security and personal protection
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
As if existing matters could not get any worse, the cards are falsely advertised as compatible with 4K video, but they are clearly not even compatible with any 4KI tried the cards on the *** *** * Black edition and there is much stuttering and other artifacts which are indicative of advertising and slow speedThese cards are not usable as advertisedSee the following video I took of my treadmill as proof of this: ***
Regards,
*** ***

We left the customer a message advising the $refund was issued on order number *** but somehow did not get credited back onto the credit cardWe did have the credit pushed through and the credit should be posting to the credit card tonightAdvised the customer to call our office back
if the credit is not seen within a few business days

We are very sorry to hear that our customer had a negative experience with StaplesPlease accept our sincere apologies for any inconvenience this may have causedWe were able to determine that the product was delivered today, 2/28/and the customer was contacted by our support personal

Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Staples has stated that they can't take software back that has been downloaded We did not download the software we purchased from Staples; in fact the code needed to download this software was not in the box we purchased from Staples We just think that a business should verify any product they are selling and make sure it is complete and usable at the time of sale.]We have since had to purchase another anti-virus software for our computer to protect it which we can verify thru the receipt we received If we had stolen the software from the box we purchased at Staples why would we not just use that product instead of having to pay double It really doesn't make much sense
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Staples apologizes to the customerThe rebates are valid and customer should receive within business days from 1/30/based on the terms and conditions of the rebateCustomer has been responded to

Staples apologizes for the inconvenience the customer facedOur "Next Day Guarantee" carries a requirement of bringing in a PC by PMThe customer's PC was not brought to the store before that timeIt would not have qualified for that guaranteeAdditionally, the work order notes that were
generated indicate that a number of registry errors were fixed among other thingsUnfortunately, we would be unable to refund the customer for services completed

Staples apologizes for the issues the customer facedWe advised the customer that a return without a receipt is subject to the lowest selling price in the last days across all storesAs a gesture of goodwill, we have issued the customer a $Staples Coupon

Staples apologized to the customer for their experienceWe have contacted the issuing bank, ***, and they have advised that in January the customer changed the address to a PO BoxWe have advised the customer that they must call *** as the cardholder and update their account

Staples apologizes for the inconvenience causedIt was determined that the rebate offer didn't include the item the customer purchasedThis was a typo on Staples.comThe order did show that a rebate offer was issued so the customer has accepted a $credit to be applied to his credit card
This is the same amount he would have received for the rebate

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
they sent the same email again
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
First, there is only only one item missing in only one package with the *** tracking# ***, not as said by Staples that both Boxes were delivered to the address listed on order. The Staples service is really terribleAll they said is not trueSince the Staples customer service insisted that my package had been delivered to the address listed on order, on Feb 10th I asked the Staples customer service *** *** to send me a *** delivery proof to support their side, as attached in ***Until now, they have failed in sending me anything to support their side. The fact is very clear according to the *** tracking, as following:Newark, DE, United States01/26/201711:A.M.We're attempting to verify the package location/ Claim issued.Newark, DE, United States01/17/20172:P.M.We're attempting to verify the package location/ Lost package investigationNewark, DE, United States01/13/201710:A.M.Delivered01/13/20177:A.M.Out For Delivery01/13/20176:A.M.Arrival ScanParsippany, NJ, United States01/13/20173:A.M.Departure Scan01/13/201712:A.M.Origin ScanUnited States01/13/20171:A.M.Order Processed: Ready for ***
Regards,
*** ***

Staples apologies for the inconvenience the customer has experiencedWe have investigated his claim and provided the customer a goodwill compensation gesture, as a courtesy*** denied his claim based on insufficient packagingWe have provided packaging recommendations to the customer to avoid
this type of damage in the future

Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[So Staples admits they delivered the order lateAnd it was Staples' reason, rather than the customer's reasonSo, Staples thinks what happened is justified and they will do nothing? I just want an answer to this question from themThanks.]
Regards,
*** ***

Insufficient funds did not occur in my bank accountThe full amount was taken out of my account, the supervisor gave me a dirty look, along with ignoring what I saidI also responded to their email to me and this shows that they did not pay attention to itI never want to step foot into another Staples againThe coupons are worthlessThus, they are comitting theft at this pointFor this reason, I want my money returned
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Im so disappointed in your companyIt treats poor people unfairlyYou don't even care that I currently have no chair due to it being thrown away because of this purchase I believe that if I were a corporate entity this situation would've been resolved already If a corporate account were willing to take there business elsewhere due to this, you would do everything in your power to keep them as a customer Me saying, I will never shop in your stores, don't matter because my little money doesn't affect your bottom lineunfortunately money talks, sad but trueI will do everything in my power to curtail as many people as possible (family, friends, etc) from shopping at staples A few dollars here and there probably still don't mean a thing to staples It sucks to be a minority Staples doesn't care for people, especially poor people, just money $$$$$$$.Chairless in NY
Regards,
*** ***

While the associates at these stores should have made a better effort to inform the customer of the ink recycling policies, it is the customer's responsibility to look through the terms and conditions of the rewards programStore associates do not have the capability to look into a customer's rewards account to make sure that requirements are being metWe will continue to work with our stores to ensure that they are knowledgeable about this program so that other customers are not misled in the same way