Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I think Staples is just beating around the bushThe fact is that many people did order the laptop at that price and receive itIt is Staples obligation to honor their commitment
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # *** This is to follow up on the above noted complaint I filed 1/14/ I received an email 1/15/from a Staples representative who said he removed me from email solicitations and said it would take “a few days” to completely remove me from further email solicitations Today is 1/21/and I continue to receive daily emails from Staples I called the representative and left a voicemail but he has not called me back. I don’t know what else to do, please help,
Regards,
*** ***

Staples apologizes for the inconvenienceWe have reissued the coupon to the customer via emailThey should have this within the next hours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I dont understand how a company like staples can lie, steel and cheat and assume they can get away with itThis is patheticThey should be investigated
Regards,
*** ***

The customer was provided an email response apologizing for the inconvenienceAt this point, Staples considers the matter closed

Staples apologizes for the issues experienced by the customerWe have reissued the two gift cards to be sent via emailThe gift cards should arrive within hours

Staples apologizes for the inconvenience the customer experiencedAs stated in our terms and conditions, the receipt of an email order confirmation is simply recognition that we have received your request to order and does not constitute an offer to sellAs a courtesy, we have emailed the customer
a $courtesy coupon for their next purchase

.
I guess that that is a partial refund. Refunds due are much more.There were two accounts usedPhone numbers that are linked with that are *** *** *** * ***. Could Staples please recheck.Thank you
Regards,

On the document the customer provided, located at the bottom, it is indicated that "the tax shown is estimatedYour Order Confirmation Email will include shipment details, product availability and estimated tax." Once the order was confirmed and the email sent, that's when the proper tax amount was calculatedWe understand that this is an inconvenienceWe have notified our web team of the issue to have it addressed

Staples apologizes for the issues the customer experiencedThe store EasyTech team has offered to assist the customer with his issuesUnfortunately, Staples would not be able to offer a refund for the hard drive and the servicesIt appears that the issues the customer may be experiencing is due
to an outdated browser being usedThis is something that the EasyTech team cannot fix as it is due to incompatibility of browser and websiteIf the customer is still experiencing issues with his computer, he is welcome to return to the store for assistance

Staples apologizes for the inconvenience the customer went through and has worked with *** to have the customer's non-repairable phone replaced

Staples apologizes for any inconvenience the customer has experiencedAdvised the customer, phone # *** * is not associated with Staples in any way and it is definitely a scam

Staples apologizes to customer for the inconvenience the customer experiencedA suitable item was offered to customer with the discount to which customer acceptedThe order has been fulfilled and the case is now resolved/closedThank you!

Staples apologizes for the inconvenience the customer experiencedPer Staples terms and conditions, "The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of
any item sold, or prohibit a sale altogether." The item was out of stock when we went to fulfill the order and was a "while supplies last" itemWith that being said, we are unable to offer a backorder, raincheck, or discount on the item

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Twice I have been promised a replacement chair and twice they have lied and not delivered!!! I want a replacement or I want a refund by this Friday the 13th
Regards,
*** ***

Staples apologizes for the inconvenience the customer experiencedUnfortunately, the customer's credit card was not approved when they placed the orderWe notified the customer via email on 11/24/We held the order for days and did not hear back from the customerAt this point, we had no
choice but to cancel the orderUnfortunately, because the item was while supplies last and a special buy item we are unable to honor the sale price for the customer

We have researched the order and determined that one charge should be a pending authorization and will drop off the customer's accountWe have advised the customer via email to let us know if it does not drop off their account

Staples apologizes for the issues the customer facedUpon intake, the customer agreed to a diagnostic and repair service, which includes updating the software and installing critical updatesThese updates are vital to the security of the system to prevent possible further issues from arisingOur
EasyTech work is back for following completionThis customer is outside that day time frame

Staples apologizes for the troubles the customer has facedWe have contacted the vendor to setup an RMA for the computerWe informed the customer of the process and the expected time frame for refund

Staples apologizes for the inconvenience the customer experiencedWe have issued the customer a $courtesy coupons via email as the rewards coupons on their order were not expired yet