Staples, Inc.

Staples apologizes for the inconvenience the customer has experienced. As these cards are a year old, we are working the Blackhawk (3rd party gift card company) to see if these cards can be activated. We will update the customer once they get back to us.

Staples apologizes for any inconvenience we may have caused the customer. We have addressed the concern with Associate Relations and Management will use this experience for coaching and training purposes.

Staples has received this complaint and it has been assigned to be researched. Once our research is completed, we will provide a response shortly.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Again not bothering to address my points.
Regards,
[redacted]

We apologize for the experience. However, we do not offer the option to backorder or rain check on items that are marked "while supplies last". For full terms and conditions, please see Staples.com policies and legal.

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The order is delivered in 2 boxes. Each box is the identical size and can only hold 2 laptop each. So I received only 4 laptops for each order. For example, the order [redacted] came in 2 boxes as shown in the system. Box #1 ([redacted]) contains 2 of [redacted] 14-[redacted] and there is no problem. However, Box #2 ([redacted]) that supposed to have 2 of [redacted] 15-[redacted] and 2 of [redacted] 15-[redacted] contains ONLY 2 of [redacted] 15-[redacted]. The weight looks correct because it was pre entered and it didnt really pass the scale. I have pictures of both boxes attached for this order and from those you can see the size of the boxes and what is inside. Please do some REAL investigation rather than just checking the tracking numbers.
Regards,
[redacted]

Staples sincerely apologizes for the inconvenience the customer experienced. We have reissued the gift card to the correct address. The customer will receive the replacement within 7-10 business days.

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I did received many calls from Staples. One or two ladies keep calling me. I did call back several times to their number and left voice mail for them with my address. HOWEVER, they still called me and bother me for my home address.  How many times should I call them and left my voice message ?  Due to my work security requirement, I could not accept their calls inside my office. BTW: I have NEVER received any email from staples for this complain. Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes to the customer for the inconvenience with the exclusive time offer. We have issued a credit of $3 back to the customer's method of payment.

Staples apologizes for the inconvenience the customer experienced. We have suspended the gift card on the order on 12/06. The authorization will take 7-10 business day to drop off the account, although some issuing banks may take up to 30 days to remove the pending authorization.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I'm still dissatisfied with the way the clerk handled the package at the [redacted] Authorized Ship Center at Staples. As I reiterated in my last emailed response, the clerk advised that it was ok to mail in a business size envelope. This I believe contributed highly to the package being lost. It would not be lost if it was mailed in an approved [redacted] hard cover envelope as required I thought. I still think some sort of fault should be on Staples for this transaction.
Regards,
[redacted]

"Staples apologizes for any inconvenience caused to the customer. We are showing the coupon [redacted] is a valid until 6/30 and the other coupon shows redeemed. The customer can reach out to our Rewards department by calling [redacted] for more details on their available offers. If the...

customer would like to file a complaint on the store they can reach out to us by calling [redacted]."

Revdex.com:
I have reviewed the response submitted by the business and have determined...

that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
For their response was that they were refunding/crediting me $ 48.68 . When I went to Staples(only days after receiving card) to activate/purchase and use card in question only $45.00 was on card.. the effort and time squandered to complain and correct this deliberate indifference of plain error compensation should be triple of what the amount in question or in the alternative that. The Revdex.com impose sanctions or levy fines and compel Staples to publish nationwide apologies for their acts/nonacts
Regards,
[redacted]

Attempts to the contact the customer to speak about this matter have not been successful. We have tried contacting via phone, but no option to leave a voicemail is available. We have sent a number of emails, which, aside from the initial email, have not been responded to. We have sent an additional...

email, and should the customer respond back to the complaint, we would be more than happy to resolve his issue.

As there is no rebuttal statement provided by the customer, our position remains the same. Staples is unable to refund disputed items once the disputes have been resolved by the credit provider.

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my...

issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I received a message that my money was being refunded the next day...

after filing the Revdex.com report. I accept the refund. However, I would still like them to acknowledge the legality of charging a person's credit card for a higher amount than the given total, and the amount stated on your on-screen receipt. I'm sure that they know this, and that this is probably why they offered to give me the chair for free after finding out what happened. 
Thank you,
[redacted]