Staples, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I'm still dissatisfied with the way the clerk handled the package at the [redacted] Authorized Ship Center at Staples. As I reiterated in my last emailed response, the clerk advised that it was ok to mail in a business size envelope. This I believe contributed highly to the package being lost. It would not be lost if it was mailed in an approved [redacted] hard cover envelope as required I thought. I still think some sort of fault should be on Staples for this transaction.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy...

my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples sincerely apologizes for the inconvenience the customer experienced. We have reissued the gift card to the correct address. The customer will receive the replacement within 7-10 business days.

We apologize for the experience. However, we do not offer the option to backorder or rain check on items that are marked "while supplies last". For full terms and conditions, please see Staples.com policies and legal.

Unfortunately, we are unable to honor any previous sales. If the customer would like to reorder, they may do so and show the current sale price on [redacted]. As long as the item is shipped and sold by [redacted] and a current sale, we will honor the price match. Again, Staples apologizes for the inconvenience the customer experienced.

"Staples apologizes for any inconvenience caused to the customer. We are showing the coupon [redacted] is a valid until 6/30 and the other coupon shows redeemed. The customer can reach out to our Rewards department by calling [redacted] for more details on their available offers. If the...

customer would like to file a complaint on the store they can reach out to us by calling [redacted]."

Staples apologizes for the inconvenience the customer experience. Unfortunately, we are unable to offer the customer a refund for their gift cards. Gift cards, as stated in our terms and conditions, are nonrefundable and cannot be returned.

Staples apologizes for the inconvenience the customer has experienced. As these cards are a year old, we are working the Blackhawk (3rd party gift card company) to see if these cards can be activated. We will update the customer once they get back to us.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
The [redacted] asked the staples to take this action. I kept contacting with the STAPLES during the whole two months with my missing items. They responded with some vague solutions. Also, I purchased those using the rewards of my staples account and staples gift card, there is no way to dispute a credit card. Due to the amount of time that has transpired, we suggest you to contact your shipper and advised them to file a claim for this shipment. In order for us to process your request for a claim, please contact our Customer Service department at our toll-free number, [redacted] and provide them with the following information: - Actual value of the item shipped. - Content description. - Repair or replacement cost. - Name, address, and phone number of the person with whom the claim should be settled. More information regarding our claims procedures may be found at this site at: [redacted] [redacted] [redacted] [redacted]Once we receive your claim form and all requested documentation, please allow 5 to 7 days for resolution regarding your claim. I hope that this information is helpful and we appreciate your patience in this matter. [redacted] [redacted] Customer Service
Regards,
[redacted]

Staples is unable to provide the information the customer is seeking.

Staples apologizes for the inconvenience the customer experience. Unfortunately, because the items show delivered, the customer will need to dispute the charges with their credit card company. Staples will not be refunding or reshipping the laptops on the orders.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Again not bothering to address my points.
Regards,
[redacted]

Staples apologizes to the customer for the inconvenience with the exclusive time offer. We have issued a credit of $3 back to the customer's method of payment.

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 It's clearly that Staples just claim anything they want regarding this case and I've found others in the same situation as mine online with the same [redacted] orders. It's deceiving on their end to claim that they can't verify my phone number with the credit card company cause both [redacted] and the [redacted] Checkout service verified it perfectly. Even if Staples need extra verification, they can contact either the bank or me through telephone in question.Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Staples needs to cancel my card.  I informed Staples to cancel the card for this horrible stress.  Staples refuses to aid any further.  Horrible Company Regards,
[redacted]

Staples apologizes for any inconvenience caused to the customer. We are working to have our site updated to state the item is out of stock. We did offer the customer 2 substitute items, one was declined and the customer did not return our call on the 2nd. Both of those items are now out of stock. Staples sales are while supplies last. We do not offer rain checks or substitutes. Staples is not responsible for typographical errors on our site. You can find this information by viewing our "Terms & Conditions".

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in...

reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. My order confirmation email clearly stated "Expected delivery: Dec. 1, 2015". It did mention anything such as "back order", or "while supply last", etc. Anyone receives this confirmation email would expect the order be delivered timely.
 
Regards,
[redacted]

Staples apologizes for the inconvenience. We identified what the issues were and will have it resolved. We have refunded the customer the cost of the order and have sent a check to cover the cost of the cards they expected to receive.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Please see the emails between me and Staples.As I pointed out in the  last emails, Staples refused to do anything to correct its mistake. I have made complete reasonable offer, no response. I haveasked Staples  to make an offer.  No response again. Actually there were always email back, but I won't call it a response. It is always that we are sorry, but we won't do anything. Sometimes, I feel those emails are produced by a computer program.I don't know what Revdex.com can do. I think Staples deserves a F-
Regards,
[redacted]