Staples, Inc.

Revdex.com:
I have reviewed the...

response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards, Staples HQ seems to be avoiding the problem I had with Staples-[redacted]. Many of the statements made by Staples-[redacted] and noted in my complaint were never addressed. As an example in paragraph 3 I was assured by Staples-[redacted] they could obtain most if not all of my files. I asked about [redacted], [redacted], [redacted] and [redacted] and was told they could not recover this since the data belonged to other companies. I did not want new information, only what was on my files and belonged to me . When I first opened my reworked computer there was [redacted], [redacted] application Support, and other companies information that had told me they could not recover. Misinformation. In paragraph 6 I asked for an exlanation why 183 songs in my [redacted] file was recoverable and now loaded in [redacted]. They never explained this back to your or to your office. In paragraph 7 I called and spoke to AD something about problems. He visited by home and asked which browser I was using. I told him [redacted] or [redacted]. He suggested to me [redacted] was better. At any rate he change to [redacted] and was able to download both files I needed. Not in paragraph 11 I discussed a memo received from Staples hQ where he sates It is important to note the issue experienced seems to be browser and websites conflicts which is not something the Easy Tech (personnel of [redacted]-Staples) fix. Your Revdex.com office must have missed this on my complaint. No comment or answer provided. Also I recall [redacted] -Staples had advised me Easy kTech would be a method I could use to contact Staples-[redacted] to fix any problems I might have with the repaird computer. Your Nov 2 email notified me the business has sent your office an answer. Staples apologizes for the issues the customer has experience and thates the Easy Tech team has offered to assist which is untrue. They have never called. Why should they with Staples Hq has determined the problem is a browser website problem which they are unable to fix.My complaint against and questions asked Staples were never fully answered by Staples or addressed by the your office.  I am not sure I would let them try if they did make contact.I not satisfied with their lack of response nor your assistance in solving same.[redacted]

Staples apologizes for any inconvenience and has contacted the customer to explain that the tracking information provided by the driver was incorrect.   The driver was unaware he had this order so logged it as on the truck and at the end of his route realized he was missing this package...

and updated the information.  I assured the customer that this issue would be used for coaching purposes for both the customer service associate and the courier.   A $30.00 coupon was issued and the courier offered to ensure the re-delivery was given priority.  Staples confirmed with the customer that the order was received.

Staples apologizes for the inconvenience. We sent an email confirmation to the customer's email address on the order at 2:53 pm on 11/24/2016. We are unable to offer any discounts or compensation for this order.

The customer called the store, and gave me the whole issue of their problem. We came to the conclusion that they had purchased the old warranty from us right before the company made a switch to [redacted] (our new and current warrany company) The issue staples had with them were at times, the turn...

around time for repairs. The purpose of the warranty through us that we sell is a gauranteed repair or cash reembursment from the insurance company. Once the item is shipped out to them, staples has nothing to do with the repair or the process. I had called several times for the customer to check on the status of their repair. The warranty company told me they were waiting on a part, and that they had actually called and updated the customer. The customer, being upset about the over due time period, was very rude and upset with them. I had called the customer back to get further information, but they continued to curse and yell at me and informed me that I wasn't doing my job properly and our customer service was terrible. I then told them to have a good day, that was all I could do. I since then talked to my District manager who told me all we could do was call the warranty company and see if we could escalate the repair, which we tried but the customer was unwilling. Again, once the computer is sent out, Staples doesn't see or touch the computer. Once the repairs are made or it is non repairable, they issue a cash card to the customer directly, or mail the computer back directly.

Staples apologizes for any inconvenience caused to the customer. We have reached out to the customer and explained he can still get 5% back in rewards for his online purchases if he uses his Staples More account. We also provided the phone number to [redacted] so he could get a new card...

issued.

Staples apologizes for the inconvenience. This item was not eligible for the 25% back in Rewards due to the item having an associated promotion of a $39.98 Rebate [redacted] Prepaid Card. Per the terms of the 25% Back offer, customers may only qualify for one promotion in a single transaction. The 25%...

back in Rewards would not apply to this item. We informed the customer of these terms via email.

Staples apologizes for any inconvenience the customer has experienced. We were able to confirm that the ordered gift card was not used and therefore issued a refund in full. Value of $100 back to customer's original method of payment.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I am rejecting business response, I will contact my attorney in regards possible legal actions against Staples.I am requestingthat staples remove my name from future marketing communications immediately, 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 It's clearly that Staples just claim anything they want regarding this case and I've found others in the same situation as mine online with the same [redacted] orders. It's deceiving on their end to claim that they can't verify my phone number with the credit card company cause both [redacted] and the [redacted] Checkout service verified it perfectly. Even if Staples need extra verification, they can contact either the bank or me through telephone in question.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy...

my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
The [redacted] asked the staples to take this action. I kept contacting with the STAPLES during the whole two months with my missing items. They responded with some vague solutions. Also, I purchased those using the rewards of my staples account and staples gift card, there is no way to dispute a credit card. Due to the amount of time that has transpired, we suggest you to contact your shipper and advised them to file a claim for this shipment. In order for us to process your request for a claim, please contact our Customer Service department at our toll-free number, [redacted] and provide them with the following information: - Actual value of the item shipped. - Content description. - Repair or replacement cost. - Name, address, and phone number of the person with whom the claim should be settled. More information regarding our claims procedures may be found at this site at: [redacted] [redacted] [redacted] [redacted]Once we receive your claim form and all requested documentation, please allow 5 to 7 days for resolution regarding your claim. I hope that this information is helpful and we appreciate your patience in this matter. [redacted] [redacted] Customer Service
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The matter is NOT resolved, A. I STILL have not received a proper receipt, B. They still show the item as SHIPPING to me, when I've already picked it up, and C. They have TWO pending charges for this printer in my Credit Card account when I only bought one. This matter is NOT resolved, I don't care what they think
Regards,
[redacted]

Unfortunately, we are unable to honor any previous sales. If the customer would like to reorder, they may do so and show the current sale price on [redacted]. As long as the item is shipped and sold by [redacted] and a current sale, we will honor the price match. Again, Staples apologizes for the inconvenience the customer experienced.

Staples apologizes for the inconvenience the customer experience. Unfortunately, because the items show delivered, the customer will need to dispute the charges with their credit card company. Staples will not be refunding or reshipping the laptops on the orders.

Staples apologizes for the inconvenience the customer experience. Unfortunately, we are unable to offer the customer a refund for their gift cards. Gift cards, as stated in our terms and conditions, are nonrefundable and cannot be returned.

Staples apologizes for the inconvenience the customer experienced. We called the customer to advise we had to send the phone out to have the screen replaced as the store was not able to do so. We advised the customer the store should receive the phone back by the middle of this week and there will...

be no charge.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 I asked for the business to remove my account information from their system also and nothing was mentioned about this happening. I will conduct any further business with Staples and do not want a security or privacy issue to be possible.
Regards,
[redacted]

Staples is unable to provide the information the customer is seeking.