Staples, Inc.

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[  Staples has a business contract with the Post Office.  I expect that they not offer a service if they could not trust that it worked. If I purchased a pen from them, they would not expect me to purchase extra insurance that the pen would work.  If the product is inferior, I would expect them to stop selling it.  If they can't get the package delivered, they should not sell the service. If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Staples apologizes for the inconvenience that the customer experience. We have issued the customer a refund for the [redacted] and also sent a $30 courtesy coupon for the inconvenience.

Staples apologizes for any inconvenience caused to the customer.  We have reached out to the customer twice via email and advised that the General Manager of Staples Store [redacted] would be willing to complete another order at half the cost. The customer was advised to contact us back and we would...

arrange for the service but we have not heard back from the customer.

Staples apologizes for any inconvenience we have caused to the customer. We have shared the concerns of overall poor customer service with our Executive Management Team; rest assured they will look into the matter fully and ensure any service concerns are addressed with the associate involved.

Staples apologizes for the inconvenience that the customer experienced. However, we are unable to return the electronic item. As stated in our return policy, the customer is allowed 14 days to return electronic items and after that they must contact the manufacturer.

Staples apologizes for the issues the customer has experienced with their Staples Credit Card. This program is administered by [redacted]. [redacted]'s response is the account was closed by the bank due to a returned CIT in 2015. They have confirmed that the account cannot be reopened and the status...

cannot be changed.

We apologize for the customer's frustration. We had advised the customer that we would be willing to return two of the four units as a gesture of goodwill, but because no original packaging is present, we would be unable to make further accommodations. Our return policy allows for returns on...

technology items 14 days when accompanied by a receipt and original packaging. We offered to meet the customer halfway but the customer declined. At this point, we would not be able to offer any additional refunds or exchanges. Should the customer wish to still return the two units we had discussed, we would be more than happy to assist her.

The response is false.  I'm happy to provide the pictures.  The problem is the unit weighs 50+ pounds and I can't turn it over to take the picture they want.  They are welcome to inspect it or pick it up.Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. We were able to set up a return with full refund and send customer a confirmation of the refund.

Staples does apologize for the inconvenience. The sale was "while supplies last" and the item is out of stock. A substitute is not available, nor are we able to backorder the item for the customer.

Staples position on this matter remains. We will have this issue brought to the attention of the store's Senior Management team to ensure that all of our customers are being offered shipping insurance.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I spoke to them on 5-19-2016 (didn't get her name) . She said she would talk to her boss and call me back the next day (5-20-2016), as of 5-24-2016, I have not heard from her. Again this is poor service; my original complaint! [redacted]
Regards,
[redacted]

Staples apologizes for the inconvenience the customer has experienced. We have issued a credit of $194.84 back to their Staple's account. Please allow 7-10 business days for the credit to post.

Staples apologizes for the issues caused by an expired Rebate card and missing the sale on the [redacted] coffee maker. We have sent the customer a difference coupon in the amount of $40 to make up the difference in the cost of the coffee maker now.

Staples apologizes for any inconvenience the customer has experienced. Customer took computer back to store, a certified technician looked at computer and fixed the problem. It was determined that it was not the set up ,but with [redacted] blocking website that was trying to access her computer....

Technician explained in detailed how to deactivate [redacted] to access websites that she requires.

Revdex.com:
I have reviewed the response submitted by the business...

and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I never activate the card.  If it's activated, please give me the card number. It's unable to dispute my credit card. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The business has failed to understand the nature of my complaint.  As referenced previously, orders placed at the kiosk were paid for in-store to which an in-store only use coupon for $25 off $75 was used and applied to the order.  I'm failing to understand why the rewards coupon for 25% back in rewards does not apply given that the other in-store only coupon was able to be applied.  Why would one in-store only coupon ($25 off $75) apply and the other (25 % back in rewards) not apply?
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This complaint has NOT been resolved until I receive my rebate [redacted] card. You have requested I respond to this issue within 10 days; but Staples is not promising my [redacted] card for 15 days! If I do not receive my rebate [redacted] Card for $39.00, I WILL be contacting you, again, on day 16!
Regards,
[redacted]

Staples apologizes for the inconvenience the customer experienced. Unfortunately, the link that the customer had was invalid and not current. We are unable to price match to [redacted]. Their delivery order was cancelled so if they would still like the order they will need to replace online.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my...

issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I was out of the country when I received the ONE phone call back.
Regards,
[redacted]