Staples, Inc.

We apologize for the troubles the customer has experienced. The senior management team of the store has been notified of the attitude and behavior of the associates and will be addressed internally. We had tried locating the ad in question, but were not able to locate the computer she...

mentioned. We issued the customer a $40 Staples Coupon for her experience as we could not secure a replacement model of the computer she is seeking.

Unfortunately, we are unable to return the customer's gift cards. As stated in our terms and conditions, gift cards may not be returned or refunded.

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This is not acceptable resolution as it just makes me wait longer! As it stands, even after repeatedrequests, a manager or director has STILL not even called me yet. 
Regards,
[redacted]

Unfortunately, because Staples.com does not issue balance coupons you will need to use the entire coupon on one purchase or forfeit the remaining balance. However, you may use the coupon in store and receive a balance coupon.

We advised that we can file a dispute on his behalf to see if [redacted] would overturn this decision. We provided him these details on 3 different occasions and the customer has yet to provide us the dispute details. We can file 1 dispute with [redacted] on a denied claim. To file a dispute, we need specific...

information as to why they are disputing it and any proof they can provide in hopes to overturn it. For example, merchandise was not adequately cushioned--- If customer feels this is incorrect, how was it packed? We need specifics such as “3 layers of small cell bubble wrap, surrounded by packing peanuts…” etc. Any photos the customer may have if they took any as to what it looked like before it was shipped and so on.   If the dispute is also denied, there is no further action that Staples Ship Center would be able to assist with and the customer would need to file arbitration with [redacted].   [redacted] is who is denying the claim and as stated on the customer’s receipt, Staples is not liable unless the customer pays to have Staples package it, which he did not. The customer signed the Staples shipment store copy of the receipt advising he understands and agrees to all Staples and [redacted] Terms & Conditions. It also advises they can ask an associate for details if they are unfamiliar with these terms.   Although he chose to buy insurance of $1,000.00, the claim still has to be approved after [redacted] inspects the damage. Insurance is purchased to protect the merchandise should something happen, however, it has to be properly packaged for [redacted] to accept responsibility of the damage. Insurance purchased does not guarantee compensation of a claim.   The customer is still more than welcome to provide us the details to file the dispute as that is still an action we can proceed with on the claims center side.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in...

reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Staples apologizes for any inconvenience caused to the customer. The minimum purchase requirement needed to earn the Rewards per the program's terms and conditions were not met; therefore, we would be unable to issue an Ink Reward.

Staples apologizes for the inconvenience the customer experienced and for the delay in refund of the order. We have issued the $31.79 back to the customer's Visa on the order. It will take 3-5 business days to reflect in the customer's account.

Staples apologizes for the inconvenience. We identified what the issues were and will have it resolved. We have refunded the customer the cost of the order and have sent a check to cover the cost of the cards they expected to receive.

Staples position on this matter remains the same. We would be unable to grant the customer's desired settlement.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This still means that I would be saving less than I would be with [redacted].  As they stated when they called they do offer the price match guarantee but will not match the 5% from [redacted].  When they know the competitor still offers the 5% but discontinuing honoring their own reward programs I expect other customers like myself to find other places to take their business.  It's too bad as they have lost a long time customer.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Give me a break, the business has not accommodated me in any way, shape or form.  The fact that I've had to file multiple complaints, call multiple times to the Office of the President, and make multiple visits to your retail stores in an attempt to resolve this matter certainly is is not an accommodation, but, in fact a total inconvenience.  Advertising a promotion, and not honoring it to a customer who has spent thousands of dollars with your business is insulting and a violation of the law.  Accordingly, while the business may say that they consider the matter closed, I do not.  I will proceed with contacting my State's Attorneys General Office for proper resolution of this complaint, where I will bring to light that I am not the only customer who was not honored the bonus rewards from said promotion as evidenced by multiple forums on the Internet.  
Regards, [redacted]

Staples apologizes to the customer and we have resubmit the rebate. The customer was advised that the new rebate will be sent to her home address within 15 business days.

Staples apologizes for trouble and realizes that there was some confusion with our Staples price Match policy. However, seems that the [redacted] item was not shipped and sold by [redacted] and available to entire public for that pricing. We have decided as this has been an on going issue and customer is...

up standing customer that we are sending $40 E Gift Card to the customer.

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Staples needs to cancel my card.  I informed Staples to cancel the card for this horrible stress.  Staples refuses to aid any further.  Horrible Company Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I told rep that this was not a Black Friday event.  Since it wasn't a black Friday event and that was proven on Black Friday, I am still unsatisfied in the response because of wasting my time.  I think at this point I would rather give my business to [redacted] since they seem to be ,with this issue anyway, a more honest business.  So here is my point, I called on Black Friday, proved to rep it was not Black Friday deal, and was still denied.  Thus you broke the conditions of your own rules.  I will be filing a complaint with the attorney general's office for false advertising.  I have all the proof required. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...

concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Please see the emails between me and Staples.As I pointed out in the  last emails, Staples refused to do anything to correct its mistake. I have made complete reasonable offer, no response. I haveasked Staples  to make an offer.  No response again. Actually there were always email back, but I won't call it a response. It is always that we are sorry, but we won't do anything. Sometimes, I feel those emails are produced by a computer program.I don't know what Revdex.com can do. I think Staples deserves a F-
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. My order confirmation email clearly stated "Expected delivery: Dec. 1, 2015". It did mention anything such as "back order", or "while supply last", etc. Anyone receives this confirmation email would expect the order be delivered timely.
 
Regards,
[redacted]

We apologized for the inconvenience. They order was cancelled due to the item being out of stock. The funds will be returned back to the gift cards within 30 days.