SuddenValues.com

Review: I placed an order for some cologne through Sudden Values website on 4/15/03. I kept following up because the product had yet to arrive and on 5/24/13, I was told that it was their first time ordering liquid products and that there were numerous stops with liquid products traveling from the manufacturer to a distributor due to security issues. At that point, I decided to cancel my order and was told that my refund would be processed. I have tried emailing and calling Sudden Values and keep getting the same story both by email and by customer service representatives-that their accounting dept is behind on issuing refunds. Other companies I've dealt with have been able to process refunds in a day or two, but four months??? This is absurd! I want consumers to be aware of this when they think about placing orders through this online merchant.Desired Settlement: I would like my $45.99 to be refunded back to the credit card used to make the purchase.

Business

Response:

[redacted],

Your check for 45.99 has been issued. Check # [redacted]

Thank you

SV Customer Service

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. With that said, I would like to wait and see if the check actually shows up? It would have been much easier for them to process a refund right back to my card like they were supposed to from the very bdginning. I'll be happy to confirm receipt once I actually have the check in hand.

Regards,

Review: I ordered a pair of Beats by Dr. Dre headphones on December 15, 2013 via internet. I was told by that the product should arrive within 3-4 weeks. I have yet to receive the product as of today, February 4, and have not heard anything from the company regarding my order. I called and asked for a refund and was told it would be processed within 7-10 business days. I then received an email from the company saying that I would have to receive the product first and then send the product back to receive the refund. When I responded to say that I had spoken with someone on the phone and was told I would receive my refund, I never received a response. I have heard nothing from the company despite my numerous attempts to call, email, and fill out a customer service form on their website.Desired Settlement: I believe I should be entitled to a full refund at the very least. The company should, however, give me the product for free as well as send me a refund.

Review: I ordered an item from sudden values on 3/7/14 and have not received it. I have contacted them 3 times and received no personal response, just a form

letter saying they got my complaint and are looking in to it.Desired Settlement: an apology and a refund

Review: I purchased an [redacted] from sudden values on july 4 and I hadn't gotten it by august, I emailed and they responded saying it could take up to two more weeks. On sept 13 I still hadn't gotten it so I emailed again asking for my case or a refund immediately. They said they put me on a refund list and would let me know when it would go through. They did not respond. I sent another email on sept 27 demanding communication and my refund. I never heard back or got my refund.Desired Settlement: I would like $59.90 plus tax and shipping for an actual [redacted], which I was promised. I was very patient and let a lot of time pass trying to get this product and passed up other opportunities to get one because I thought mine was coming. They stopped responding to my questions and did not write back after I requested an acknowledgement that my request had been received.

Business

Response:

We have chosen to handle this [redacted]plaint directly. We will no longer be using the Revdex.com service to handle customer [redacted]plaints. If you need assistance resolving a matter, contact us at [redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business responded by saying that they are not going to work through the [redacted] and that they will contact me. They did not contact me and havent responded to my last two contact attempts. I forwarded the communications to [redacted]- a representative with the [redacted].

Regards,

Business

Response:

We have chosen to handle this complaint directly. We will no longer be using the [redacted] service to handle customer complaints. If you need assistance resolving a matter, contact us at [redacted].

Consumer

Response:

I did receive a check from sudden values for $24. But I do not think that this is adequate because I was promised a product worth $59.90 plus tax and shipping and I had to wait 4 months to actually get any response or reimbursement from them. This is horrible business practice and any other reputable company would provide either the product purchased or the money to get the product purchased- and be communicative about the status in a timely manner and not stop responding to their customers.

Thank you,

Business

Response:

This customer chose to cancel this order and was sent a check for a full refund of $24.95

Review: I ordered my daughter Dr. Dre Beats $260.00 value for $119.99 from the SuddenValues.com site on 12/20/2013. As of today (04/25/2014) I have yet to see them. My credit card was charged on 12/10/2013. I have followed up numerous times via telephone as well as their "Support" link. On Jan 14 via email they stated that they hadn't received an update from the shipping company but they could be another 2-weeks out. I asked if this was a scam. On Jan 15th they replied that it is not a scam and "It is on its way". On Jan 30th I emailed again. I received an email back stating the email address is no longer being used by SuddenValues due to the launch of their Customer Support Center. I went to their Support link and asked again where my item was. A Steve Klock (SuddenValues) replied back: April,Along with some significant delays from holiday traffic and cold temperatures, we have received a limited number thus far on this very popular item. It is expected that the volume will pick up over the next four weeks and we will have them all out by the end of February. We apologize for this long delay and thank you for your patienceOn Feb 12 they posted the Dr Dre Beats on their website again. Again, I went to their support link and asked where mine were since they were listing them again. A Krisitan Davis wrote back: Along with some significant delays from holiday traffic and cold temperatures, we have received a limited number thus far on this very popular item. It is expected that the volume will pick up over the next four weeks and our shipments will start arriving Monday Feb 17th. We apologize for this long delay and thank you for your patience. I asked if mine would be shipped out on Feb 17th. Kristian Davis replied back with: It will be one of the firsts to go out and you will receive an email notification once the product ships and is in route to you. Our shipping department is off today for the presidents day holiday.Unacceptable!Desired Settlement: I would like a full refund plus credit card interest from December 2013. $244.79. Thank you for your help.

Review: I ordered 5 products since 06/15/13 when I did not receive my purchases in timely manners, I requested refunds since 3 weeks ago and till this day I did not get refund called many times and I get respond it is in the accounting department, requested to speak to manager they transfer me to voice mail to tech support, not sure what to do I need my money of $89.97, thank you for your support.Desired Settlement: Please refund my money ASAP.Thank you!

Business

Response:

Your refund of $129.87 has been issued. Please allow 3-5 shipping days for the check to be received.

Thank you

SuddenValues

Review: I purchased 4 packages of Gillette Mach 3 refill blades on February 15, 2013. I received the items approximately one month later (March 10, 2013). I noticed that the print on the packages was not in english, in fact I am not sure what the writing is. Regardless, the quality of the products is sub-standard. In fact they may be counterfeit, I don't know. What I do know is that the blades are useless and I cannot stand to use them. I would be better off trying to shave with a rusty tin can lid. I have contacted Sudden values and left a message on their customer service phone line. I did that today March 26, 2013. I would like a refund of $64.00 from Sudden values and I'm willing to wait to hear back from them. I just wanted to post a complaint based upon my research of this company and the large number of dissatisfied customers they have accumulated.Desired Settlement: I would be happy with a complete refund ($64.00). I will send the merchandise back as soon as I receive a response from Sudden values concerning this issue and their promise for a full refund. I will never do business with them again.

Business

Response:

The Revdex.com complaint was received prior to any voice mail messages left by Mr. [redacted]. Upon receiving yesterdays voice mail and returning the call, in our conversation with Mr. [redacted] we issued him an RMA#.

Thank you

SuddenValues Customer Service

Review: I placed 2 orders on 12/9/2013 for Dr. Dre Solo Hd Headphones at a price of 119.99 each. They charged my credit but have never shipped them to me. I contacted them on Feb. 4, 2014 regarding this matter. They replied "long with some significant delays from holiday traffic and cold temperatures, we have received a limited number thus far on this very popular item. It is expected that the volume will pick up over the next four weeks and we will have them all out by the end of February. We apologize for this long delay and thank you for your patience. "

It is now April 8, 2014 and nothing has been done. I have been unable to reach anyone by phone.Desired Settlement: At this point I would like to have my money refunded. I am concerned as there have been other complaints regarding the same product and no refund or product.

Review: I place an order on January 17, 2014 for the following product: *$59 for PowerBeats Earphones Made for Athletes a ($149.95 Value) Limited Quantity Available

*Voucher Number: [redacted]Shipping Status: Awaiting Update from SuddenValues Distribution Center

As you can very well see the SHIPPING STATUS, I've been "awaiting update" for my merchandise.

On March 5, 2014, I sent an email requesting a status on my merchandise, and I received the following reply: *Your request ([redacted]) has been received and is being reviewed by our support staff.

On March 18, 2014, I finally received a reply from my March 5th email: *Your request ([redacted]) has been solved. To reopen this request, reply to this email. SuddenValues Support (SuddenValues)

Mar 18 14:52

[redacted],

Our apologies for the slow response, the Company grew very fast in 2013 and needed a reorganization to improve the speed of delivery on orders. The change put us several weeks behind, but we hope to catch up soon. I don’t have an ETA on this order yet, but have placed you into the priority queue for shipment upon its arrival into our distribution center. You will receive an email from us the minute it ships from our distribution that will include delivery tracking information.

Best Regards,

SuddenValues Customer Service

This issue has not been resolved as of today, June 13, 2014.

I have tried calling ###-###-#### and ###-###-####, and all I am ever receiving is a busy tone. I really do not know what else to do.

Sincerely,

[redacted].

###-###-####Desired Settlement: At this point in time, I am requesting my money back. I place the order on January 17, 2014; my card was charged $65.00 on January 18, 2014. To this day, June 13, 2014, I still do not have my merchandise: *$59 for PowerBeats Earphones Made for Athletes a ($149.95 Value).

I want my $65.00 refund. I will never be ordering from this online business ever again. Their customer service is non-existent, and their phone numbers that they provide are a joke; nothing but busy signals. I can never get through to them.

Again, sincerely...

[redacted].

###-###-####

Review: I ordered Dr. Dre Studio Beats for $145.00, and a shirt for $26.00 on December 1st. They took my money right away, but I have not recieved either of them. I have called multiple times, most of the time I can't get a hold of anybody. I have talked to a girl twice in the past couple weeks and she could not give me any information on my order. I would like a full refund as soon as possible.Desired Settlement: Dr. Dre Studio Beats- $145.00Shirt- $26.00Total purchase- $171.00

Business

Response:

We have not received this product in from the distributor and are still waiting on tracking information. We do charge the cards immediately because we do not store credit card information in our systems. We have not had any indication that the customer no longer wished to receive this product. Please let us know whehter you would still like to recieve this product.

Thank you

SuddenValues

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

I was told I would receive the beats studio within 4-5 weeks, this is going on the 7th week. I was told I would receive the shirt within 2-3 weeks, this is going on the 7th week. I still have not received either one, and have not gotten any tracking information. I would like a full refund for both products as soon as possible.

Regards,

Business

Response:

[redacted],

The shirt in question is a third party deal therfore you will need to call Sugar & Spice for assistance with this matter. Their contact information is:

Sugar & Spice

As for the studio headphones we can get the refund process started for you.

Thank you

SuddenValues

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

I did send another email 2 days ago, but for some reason it must not have gone through. I still have not gotten my refund. Please help me get this back.

Review: On 08/14/2013 I ordered a pair of Dr. Dre Solo HD Headphones on my credit card for $119.99 from SuddenValues.

SuddenValues never shipped my product and with each inquiry I made on their status, kept telling me they were due in shortly. Over several months time and several emails and calls, SuddenValues kept telling me the order was delayed by manufacturer and should be in any day.

After still having not received the product by 11/26/2013, I called their customer service once again and finally canceled my order asking for a refund.

Their customer service agent stated it would be a few weeks for the credit to show up. It has been almost three months and I have still not seen my credit and over six months since originally placing the order.

I inquired once again on 1/28/2014 on my refund status and was told once again "The account department is aware of your request. As soon as it’s processed you will receive a notification."

I just want my account credited.Desired Settlement: Refund credited back to my credit card for the original purchase.

Review: I made an order with Suddenvalues.com on January 13, 2014 for $45.00. I purchased a bottle of cologne called Aqua Di Gio. My funds were taken out that very same day, I have my bank statement to prove the transaction. As of Wednesday February 12, 2014 I have yet to receive my product, or even an email as to any shipment notifications or any other emails with information in regards to my order. I have made multiple phone calls and sent emails and no one has contacted me to help or assist me with this problem.Desired Settlement: I demand a refund to the account that I used to purchase this product!!

Review: I purchase 3 electronic speakers from Suddenvalues.com and have not been sent the product. They took my money on 11/25/2013, $117 including a $21 shipping charge. I was in contact with them regularly and they kept telling me the shipment was delayed. Now they will not answer my calls or emails.Desired Settlement: Refund of $117

Review: Cyber Week Only Price $119 for Dr. Dre Studio Edition Headphones a ($299.95 Value) Ends on Friday or till Sold out.

Voucher Number: [redacted]

Shipping Status: Awaiting Update from SuddenValues Distribution Center

Ordered and paid for this on 12/6/2013 and they responded to my call in mid DEC saying "they will arrive soon but we are not sure when" I emailed a number of times afterwards asking for an update and they don't even respond. I asked for a REFUND to credit card as they've admittedly not shipped them and they responded with a generic "our support staff will review your request and get back to you" that's never happened. I asked again and again and they do not answer customer service line or respond to voice mails and emails and I just want it credited back to my credit card from these awful and unresponsive business people.Desired Settlement: immediate return of payment for product that has not shipped and that I've asked repeatedly to cancel. SuddenValues, SuddenBlitz and SuddenValues Direct were subsidiaries and registered trademarks of U.S. Online.com, Inc. I'm sure you've already heard of this group that barely responds to calls (they did once and said it would be there soon and it's a month past that conversation), nor emails.

Review: I placed an order for Dr. Dre Solo Beats headphones on November 14th. My credit card was charged that day. I was told they will be here before christmas. I have emailed twice since then asking where they are -it is after the holidays and I still do not have them. I have left a message on their customer service line and heard no response. Today I emailed the customer service from their Suddenvalues.com site and the email is returned saying the email account failed.I beleive this is fraud - charging my account for something I have never received.Desired Settlement: I would like the amount credited to my credit card.

Business

Response:

We have not received this product in from the distributor and are still waiting on tracking information. We do charge the cards immediately because we do not store credit card information in our systems. We have not had any indication that the customer no longer wished to receive this product. Please let us know whehter you would still like to recieve this product.

Thank you

SuddenValues

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9857116, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This was suppose to be a christmas gift and I was told that it would be here before christmas. I did not receive it. I called twice and never received a return call instead I got an email asking what they could do for me - like they did not know.. I was very specific in my voice mails what the complaint was. This along with the fact that they charged my account before even shipping the item sounds like fraud to me. According to my credit card they have 15 days from the time of charging me to send the item.

I would prefer not to do business with this company - I am very dissappointed in their customer service or lack there of.

Please credit me back the charges they already charged me. I will go some where else and get the item I ordered .

Regards,

Business

Response:

On 1/1/2014 this customer was awarded a charge back with her credit card company.

Review: Canceled an order over 2 months ago and haven't received the credit on my credit card statement.Desired Settlement: Want the refund for the canceled order. I have followed up via their customer service with no success.

Business

Response:

A refund of $55.90 has been issued, Check # [redacted] Please allow 3-5 shipping days for receipt.

Thank you

SuddenValues

Review: I placed an order through SuddenValues on 12/18/2013 for 4 bottles of Acqua Di Gio Cologne, totaling $180. I still have not received my items and I have never seen such horrible customer service in my whole life. They no longer accept phone calls from customers. I tried using the "support" section on their website and received no response after waiting an entire month. Eventually I got fed up and tried calling their phone number anyway in mid-March. After trying every extension, I finally reached someone at extension 105. He said that they were going through some "restructuring" and he would pass along my info and have someone call me back. I heard nothing. The next week I called back and spoke to the same guy at extension [redacted]. He remembered me and claimed that there was a delay and my items would be shipped "next week." It has been weeks since this conversation and still nothing. I tried calling their phone number again today to find that it was disconnected. Apparently now there is no way to reach this company at all.Desired Settlement: I would like either a full refund or the product that I ordered.

Review: I ordered a voucher through the Suddenvalues.com website. I received the voucher, however it was an invalid code given. There were three companies listed: SuddenValues, [redacted], and [redacted]. I have contacted the Suddenvalues company with a voicemail and four e-mails -- all of which have gone unanswered. I have sent [redacted] 2 emails and one email to [redacted]. I originally asked for assistance with the possibility of a problem with the code, however I realize now that the entire transaction may have been from a faulty website. I am angry that a company can take money, give an unusable voucher (for a product that I'm not completely sure existed in the first place), and then ignore my requests and questions about the product and refund.

I have copied the information about the product below.

[redacted]

$14.99 for a Perfect for Valentine's Day!! - Sexy Off The Shoulder Floral Side Corset ($44.99 value)

Voucher Number: [redacted]Desired Settlement: I would like a refund for the voucher.

Review: [redacted]From: SuddenValues [[redacted]Sent: Sunday, September 29, 2013 4:36 PMTo: [redacted]Subject: [redacted] - Transaction Receipt Thank you for your purchase.This is your receipt from your recent SuddenValues purchase. (SuddenValues billings showas [redacted], Wenatchee WA on your credit card statement)Transaction Date: 09/29/2013Item Detail Quantity Price Total$21 for a 8-Pack of [redacted] Razor Blades with Shippingand Taxes included a ($48 value)2 $ 21.00 $ 42.00Shipping Cost: $ 0.00Total Amount Paid: $ 42.00Billing Information:[redacted]Powered by: SuddenValues.com. [redacted], USAFrom: [redacted] [mailto:[redacted]]Sent: Wednesday, November 06, 2013 8:44 PMTo: [redacted]Cc: [redacted]Subject: FW: [redacted] - Transaction Receipt Gentlepersons:I have never received this order. Kindly advise it's status?! Thank You. [redacted]I have made follow-up emails and telephone calls on 11-20, 11-30, 12-6 and 12-13, all to no avail. I have spoke with [redacted] and [redacted], both have failed to follow up and advise the status of my purchase of two packs of [redacted] razor blades. I would like to bne advised when delivery can be expected!Desired Settlement: I would like my [redacted] razor blades to be shipped as soon as possible. Thank You.

Business

Response:

The customer should have received this product yesterday December 30th.

Thank you

SuddenValues

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Review: I was charged for a product that I never received. I made a purchase January 11, 2014, and as of July 14, 2014, I have never received the product, and no one will respond to my inquiries.Desired Settlement: I want my $35.99 returned.