SuddenValues.com

Review: I placed an order for a product on the Sudden Values website on July 25th, 2013. When I didn't receive that product after two weeks I contacted them and they assured me it was just a delay from the manufacturer. After another two weeks I called again and was told they are still awaiting information. At that point I asked for a full refund and was assured it would be processed within 72 hours. That was on August 26th 2013. Since that day I have contacted Sudden Values multiple times a week where I was repeatedly told that my paperwork was "on accounting's desk" and would be processed promptly. As of January 6th 2014 I had still not received my refund but when I called, Sudden Values had not disconnected their call service and I was instructed to file a "online issue". I have done so upwards of 10 times and each time I request a phone call with someone who can issue my refund. In place of a phone call I am provided with an automated email that says something to effect of "your paperwork is with accounting and your refund will be processed soon. This issue is closed". Needless to say, this issue is not closed as Sudden Values (US Online LLC) has stolen $199 from me and has made no attempt to return it.Desired Settlement: I would like the full amount of $199 to be refunded promptly.

Review: I purchased a chi flat iron for $59.99 and my Visa was charged, this was in December of 2013. Still no flat iron. I have emailed numerous times, finally they got back to me in March of 2014 and said they were having some organization problems, but would get it sent out soon. Still no word form them and no flat iron. All communication with them is by email, there is no phone number to call them.Desired Settlement: I selected a refund, but I would like the flat iron only if they could now mail it directly to my daughter. It was a gift for her, but she has since moved to Dallas and I live in California and I do not want to pay for the shipping now.

Review: I paid for a set of headphones on 8/20/13 and have not received the item. Throughout the course of over 7 months have been emailing and calling their customer service to receive responses that

it should be delivered in a matter of weeks or days depending on availability of product. Eventually the number to call them no longer works and is online/email only of which I send emails and previous emails

and at best getting a response of it is being processed.

I have asked for a credit/refund numerous times since it is evident I will not be receiving my headphones.Desired Settlement: Option 1) My desired outcome is to receive the Bose set of headphones I ordered. Option 2) Obtain equivalent or better headphones such as Dr Beats. Option 3) Obtain a full refund of purchase.

Review: This company took my money (via [redacted]) about 3 months ago, but I have not received my order, and other than an initial response where I was given an excuse for not getting my order, they have not responded to any of my additional requests to give me information on my order or to refund my money.

I ordered 3 gel bicycle seat covers on 2/23/14 (shipping was supposed to be 4 to 6 weeks). On 3/24/14 I sent an email to the company stating the following " I have heard absolutely nothing regarding this order, and the Shipping Status is: Awaiting Update from SuddenValues Distribution Center. Please give me some information or refund my money ASAP." The following day I received this response "Our apologies for the slow response, the Company grew very fast in 2013 and needed a reorganization to improve the speed of delivery on orders. The change put us several weeks behind, but we hope to catch up soon. I don’t have an ETA on this order yet, but have placed you into the priority queue for shipment upon its arrival into our distribution center. You will receive an email notification the minute it ships." Subsequently I have sent 4 follow-up emails asking for information on the order, or a refund of my money; I have received no responses from the company other than the automated responses stating that my request was received and it is being reviewed by the support staff. When I look up the status of the order on the company website, it still says "Shipping Status is: Awaiting Update from SuddenValues Distribution Center".Desired Settlement: Refund for the puchase price.

Review: I ordered a pair of Dr Dre headphones on Feb 14, 2014. On Feb 16, 2014 the money was taken out of my checking acct. The item was never delivered after several email attempts and contacts asking for a refund. I have contacted the Washington Attorney General and the Federal Trade Commission also. I would like my 134.00 due me for a product I did not receive nor do I want it now.Desired Settlement: I want my money back, 134.00.