SuddenValues.com

Review: Placed 2 orders for products off of their web advertisement on July 12. After waiting 3 weeks I called their office several times to find out when the products would ship, at which time no one answered. Finally got to speak with someone and she told me they were backordered but could not tell me when or approximately when they would be available. She asked me to wait a week and call back. I did try calling back, still no answer. Finally after two weeks of waiting, got to speak with someone who said the items were still not available. I asked her to cancel my order, which she said that she would, but it would take about two weeks to see the credit. I still have not received any credit for my orders.Desired Settlement: Refund:Last Group Buy Limited Quantity - $65 for [redacted] by [redacted] with Shipping and Taxes included a ($149.99 Value)

1 65.00 Total: USD $65.00 $21 for 3 Bandeau style [redacted] in Black, Nude and White with Shipping and Taxes Included a ($54 Value)121.00Total: USD $21.00

Business

Response:

Her refund has been issued. Please allow 3-5 business days for the credit to show back in the account.

Thank you

Customer service

Review: I ordered a product on line from this company on 11/26 was told shipping would be within 6 weeks after 8 weeks and no product I asked for my order to be cancelled and my account to be credited. (I was billed at the time of purchase) I have made several phone calls and after several weeks still no credit to my account. I was told that this would happen and I would be emailed a confirmation.Desired Settlement: I want a full credit to my account ASAP

Business

Response:

[redacted], has recieve a credit card refund and will see the money on his card in 3-5 business days.

Thank you

Customer Service

Review: I have entered 3 requests with SuddenValues with no response from them. I paid [email protected] $19.00 for a 50 ft. expandable garden hose through Paypal on March 2, 2014. It is now May 27, 2014 and I have not received my garden hose. I have left 2 phone messages and entered 2 complaints with their customer service to no avail. You cannot talk to anyone there, only an answering message that directs you to there email complaint area. The company never gets back to me.Desired Settlement: Of course, my desired outcome would be to receive the 50 ft. expandable garden hose. In lieu of that I would expect SuddenValues to reimburse me my $19.00 via Paypal.

Review: Item purchased has not been delivered.

Attached is email correspondences with the business. No resolution to date.

Hello

The item I purchased almost 2 months ago has been taken from your site. You charged my card account upon my order. Either ship my purchase of issue an immediate refund. Almost 2 months since order and 2 weeks since your apology without my product is totally unacceptable. Rest assured the Revdex.com and others will be notified of your poor service.

Thank you

[redacted] Schultz

Date: Thu, 27 Mar 2014 16:42:22 +0000

From: [redacted]

To: [redacted]

Subject: SuddenValues Re: [redacted]

##- Please type your reply above this line -##

Your request ([redacted]) has been solved. To reopen this request, reply to this email.

SuddenValues Support (SuddenValues)

Mar 27 09:42

[redacted],

Our apologies for the slow response, the Company grew very fast in 2013 and needed a reorganization to improve the speed of delivery on orders. The change put us several weeks behind, but we hope to catch up soon.

I don't have an ETA on this order yet, but have placed you into the priority queue for shipment upon its arrival into our distribution center. You will receive an email notification the minute it ships.

Best Regards,

SuddenValues Customer Service

Mar 26 08:55

HelloWhat is the status of this? Numerous emails are unanswered.Thank you[redacted]

Mar 21 08:25

What is happening with my order? Do you need something more from me? Numerous emails have been sent with no answer? What is up with that?

This email is a service from SuddenValues. Delivered by [redacted].

Message-Id:[redacted]Desired Settlement: $28.00

Review: I ordered a product from SuddenValues.com on 7/25/13 for $199. I never received the product. I inquired in August and was told that there were issues with the distributor but that the product was expected to be available shortly; I continued to wait. I inquired in September and was offered store credit or to continue waiting. I called Customer Service on multiple occasions in October and November and requested a refund. Customer Service told me a refund would be made of the charge to my account. In January of 2014 I e-mailed Customer Service again and received a response that they would check with the accounting department. It has been three weeks and I have yet to receive a response or a refund.Desired Settlement: Immediately refund the purchase price of $199.

Review: I bought a product months ago, the sudden values website said I'd have the product within 2-4 weeks plus two-four days. We are extremely far passed that day, and I have no good reason not to believe I will never see the product. I worry this place is a complete fraudDesired Settlement: Either send the damn product within a week or refund the money and quit lying to people

Review: On November 24, 2013, I purchased an electric model train set from [redacted] (Voucher Number: [redacted]). The website claimed that only 12 train sets were available for purchase at the price of $75.00 with a $15.00 shipping charge for a grand total of $90.00. As of today, May 21, 2014, I have still not received the ordered train set although the payment for this train set left my account back in November of 2013. I contacted customer service regarding this issue on January 31, 2014 and received the following response from customer support:

[redacted] (SuddenValues)

Feb 03 12:08

Amanda,

This shipment of this product to our distribution center is running behind due to holidays in the originating country. We expect it to arrive at our distribution center mid February. We apologize for this delay and thank you for your patience in advance.

Best Regards,

SuddenValues Customer Service

I have sent several subsequent inquiries to customer support regarding initiating a refund but have gotten no response. If I track my order under my account on [redacted], this is the current status of my order:

Shipping Status: Awaiting Update from SuddenValues Distribution CenterDesired Settlement: I would simply like my money back ($90.00).

Review: On Feb 25th, 2014 I bought through sudden values a teeth whitening kit. I sent payment thru Paypal for $38.00. I have never received my kit and have not been refunded my money. I did get a hold of Steve Klock once thru his email which was on the paypal receipt and he sd he would be refunding my money and that was about 2 months ago and since then he has ignored every follow up email. In doing some research, I see he has a lot of complaints regarding service and customers not getting their product. I tried to put a complaint against him on paypal but I had waited too long as I thought he was refunding me my money. I have been very patient and now realize that I am not getting a refund from him.Desired Settlement: I would like to have the $38 refunded back to my paypal account as soon as possible.

Review: Regarding order number: [redacted]

On 02\26\2014 I paid for $15 for Two 3 in 1 Lightning/30-Pin/USB Charge Cables that I have never received. The website has a status of "Awaiting Update from SuddenValues Distribution Center" However, I've sent emails and made calls and no one has got back to me to let me know what's going on with my order.Desired Settlement: at this point I'd like either what I paid for or a full refund.

Review: I purchased an item from Sudden Values in August 2013. Over two months later on 11/4/13, I still did not receive my product. Customer service could not tell me when I would receive my purchase, therefore, I cancelled my order and was told that I would receive a full refund. I did not receive my refund and called Sudden Values on 12/6/13. Customer service rep said that my refund request was sitting in accounting, but could not tell me when I would get my refund. As of today, 12/20/13, I have still not received my refund.Desired Settlement: I want my full refund of approximately $75 immediately.

Business

Response:

A refund will be issued Monday January 6 3013

Thank you

SuddenValues

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business said they would issue a refund to my credit card on 1/6/3013, which is 1000 years from now. I assumed they meant 1/6/14; however, as of 1/8/14 I have not received any refund to my credit card. They have not refunded my money. Therefore, my complaint remains unresolved.

Regards,

Business

Response:

[redacted] has been issued a refund check in the amount of 75.00 and the check should be received in the mail in 3-5 days.

Thank you

Customer Service

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As of today 1/24/14, I have not received a refund check in the mail.

Regards,

Review: I purchased a 50 ft. expandable hose from suddenvalues.com. The second time I used it, the connection came apart and completely blew off the hose. I have tried to contact suddenvalues.com through their website to request a replacement or refund, but no one will return my emails and I have not received any contact from them regarding my complaint.Desired Settlement: I would either like a refund for the defective merchandise, or a replacement.

Business

Response:

The customer contacted SuddenValues customer service this week at [redacted] and a replacement is being sent. It should be shipped out on Wednesday 4/29/2015.Best Regards,SuddenValues Mgmt.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: On May 24, 2013 I placed an order for Dr. Dre Studio Edition Headphones with Free Shipping with SuddenValues.com, a subsidiary of U.S. Online.com. After 2 weeks past and there was no confirmation about the shipping of my order, I contacted [email protected] via email and received a curt email stating I needed to know shipments take 2-4 weeks. I wrote to customer service again on June 21st, as it had been past 4 weeks since I placed my order. I wrote and called this company on July 3rd and received no response. To date, July 3rd, I have received no response from this company, the item has not been shipped or received, and my purchase history has not been changed. I have also called the customer service line and no one is answering. To summarize, I placed an order on www.suddenvalues.com on May 24, 2013. As of July 3, 2013, I have not received the product I ordered. I have reached out to customer service 4 times and have not received a response to when I would receive the product. Out of the 4 times I reached out, I have only received 1 response. The website claims 100% customer satisfaction. Plus I believe they are promoting false advertising by promoting items that are not being fulfilled. I am unsure of the validity of this business.Desired Settlement: Frankly, I would love to get the product I ordered as promised. If I am unable to obtain the product, I would like a refund.

Business

Response:

We apologize for the delay we have been experiencing some

shipping delays with our manufacturer. They are shipping the product to us in

smaller batches which are not coming in fast enough to meet the high demands.

We expected a shipment today. However it did not show up the next shipment is

expected Wednesday. Yours will be one of the first to go out. We appreciate you

patience.

Thank you

Customer service

Review: In the beginning of July I ordered,for my daughter's birthday,pens 2 @$25.each.nothing ever came. A few days later I ordered Rosetta Stone Language @$200.0 back ordered and nothing has come. A few more days pass and I ordered 16 razer blades but only 8 have come. The a few more days pass and I ordered 2 Beats headphones at $130.00 each and nothing to date. They say 2 to 4 weeks for delivery it has been 8 weeks at least since I ordered. I have called them many times and the times I actually get a live person I am told they "get back to me" I have asked to speak to a manager and all I ever have gotten is an answering machine. To date I have not recievd anything other than a partial order for razor blades. Now most companies do not actually charge one's credit card until they ship their products or services from their warehouse. This company took their money first. so no exchanging of goods or services for money. They are taking the money on the hopes that they are gong to have something.Desired Settlement: This company needs to be shut down. What they are doing is fraudulent. I should be reimbursed for the money they took for products they never sent.

Business

Response:

We have in our system:1 order for mach razors for $16 which have been shipped2 orders for spy pens totaling $50 the first spy pen has been received by the customer and there was an error in the system so the second spy pen is currently in route to Mr. [redacted].1 order for solo headphone for $119.99 ordered 8/11/2013 we ask our customers to allow 4-6 weeks for delivery for Dr Dre products. As explained to MR. [redacted]1 order for Rosetta stone for $199 we informed the customer that we were working with the manufacturer that we had experienced a problem in which we are trying to resolve as quickly as possible. we informed Mr. [redacted] that we would contact him as soon as our sales team updates us with any new information.we are currently short staffed and are working as diligently as we can to return all voice-mails and emails in a timely manner.Thank youCustomer Service

Review: On November 11, 2013, we ordered 2 packs of Gillette Fusion Power Replacement Razor Blades, voucher numbers [redacted] and [redacted] for a total of $46.00. The vouchers were redeemed and our credit card was charged the $46. We have received no response to our inquiries other than to say that they have received our emails and when I called the number on the website, SURPRISE! they are no longer accepting complaints via telephone! This is a false and misleading site and should be shut down due to shady business practices. It gives other online merchant sites a bad name.Desired Settlement: I am requesting a full and immediate refund of $46.

Review: A Bluetooth Shower Speaker was ordered online from Sudden Values on December 7th 2013 for $32.00 with $7.00 shipping cost for a total of $39.00 paid with credit card. The shower speaker has never been received as of April 3 2014. Multiple phone and e-mail attempts to contact Sudden Values with no response from them.Desired Settlement: Delivery of Shower Speaker or credit refund of $39.00.

Review: I purchased a gift for someone on their website back in mid-March. It was never delivered. The birthday came and went, still nothing. I've emailed three times over the course of two weeks and STILL have not received a single response or acknowledgement. Below is the voucher number and what the "Shipping Status" has said since the day I bought it.

Voucher Number: [redacted]

Shipping Status: Awaiting Update from SuddenValues Distribution CenterDesired Settlement: I would like a refund of the $40 they PRE-CHARGED me. I have received NOTHING from them.

Review: I had Purchased an Item on 3-7-14 a (32Gb Micro SD Card Plus Memory Adapter plus USB Adapter) I had not recieved anything so on 5-6-14 I tried calling to find out if I ever would receive my item the phone was always busy and when I finally did get through I was informed by a recorded message to send an E-mail with my problem so I did I have never gotten an answer it is now 6-4-14. in the mean time I also purchased on 4-10-14 a (Portable Bluetooth Stereo Sound Box Speaker With Line In) which I have never received. The Week of 5-26-14 I received a carton with no Packing List or anything marked on it to distinguish who it was from and which order it was supposed to be but it is an item that I did not order a ( Waterproof Bluetooth Headphone ) so I Tried calling again and sent another E-mail telling them I received a wrong item and to let me know which order or Voucher this was shipped against so a week later no answer Also on the Suddenvalues Website thay have order tracking an neither order shows shipping. So I got the E-mail address of someone there off one of my vouchers [redacted] and sent him an E-mail describing my problems and I have not heard anything back from him. It is obvious they are not going to answer me so I need someones help to find out what is going on. I have all the Documents from Suddenvalues and PayPal also copies of the E-mails I sent themDesired Settlement: would like to know if I will ever get the items I ordered and also like to know how to return the wrong item shipped to me and which order it was supposed to be

Review: I purchased a solar charger on 1/22/14. Did not

Receive it. Contacted them as to where it was.

No reply.Desired Settlement: To get merchandise or credit

I bought a tablet from them and when I received it it was the biggest piece of junk ever.I exchanged it and when they sent the replacement out was used and scratched. Aggregated I asked them to return the item and fiber me my money back..that was 3 months ago. Ive sent they tablet but still no money....

Review: I ordered Dr Dre Solo Hd Headphones on 11/18/2013 with a delivery expected in 4-5 weeks. After not receiving the headphones, I emailed the company on 1-6-14 (giving them additional time for delivery). With a published turn time of 48 hours, I received no response. I called on 1-9-14 and spoke with a [redacted]. She stated they had the headphones in the company but would not mail out for 2 more weeks. On 1-23-14 I called the company every half hour and kept going into phonemail. I called again on 1-27-14 and left a message. I also sent another email on 1-27-14 to the support team. No response from either one. I sent yet another email on 1-28-14 with the documentation I printed when I ordered the headphones.

It is amazing to me that I cannot receive the headphones, a return phone call, or a return email, but they were quick to take the payment.

It's unfortunate that my daughter has never received her Christmas present nearly 3 months after the order had been placed.Desired Settlement: At the very least, I would like to have my money credited back to my credit card, $119.99 asap.

Business

Response:

[redacted] product was shipped to her on 2/18/14 and has been delivered on 2/24/14.

Thank you

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I received my product yesterday. Thank you for helping me with this resolution.

Regards,