SuddenValues.com

Review: On December 4th, 2013 I purchased a Portable Battery Charger for iphone 5 from sudden values. the purchase price of $16.00 plues $4.00 shipping, a total of $20 was charged to my account and withdrawn on December 6th, 2013. I sent emails to the company inquiring as to when this item is expected to be shipped. on Jan. 9th, 2014 and Feb. 7th, 2014. On Feb 28th I got a response: [redacted],

As a general rule it’s between 2 and 4 weeks for our SuddenValues Direct aggregated service

(unless we happen to have them in stock), but some have required more time. This is the time it takes to get to our distribution center. Turnaround at our distribution center (in Wenatchee, Washington) is between 24 and 48 hours, so it can be up to another 7 days if you are on the far reaches of the east coast.

We publish this estimated wait time period in the limitations section of each offer, so be sure to review it each time you purchase. For our partner, we require that they ship within three days of your purchase.

I do apologize but at this time there has been some delays and the ETA is undetermined but as soon as we have a definite ETA we will let you know. Your patience is greatly appreciated.

Thank you

Customer Service

On June 11th, 2014 the item had still not been received. I sent another email asking them to cancel my order and refund my money. As of today's date I have not gotten a response from the company nor have I received my order or a refund.Desired Settlement: I would like my money refunded as soon as possible.

Review: I have been receiving unsolicited email advertising from this company for years and cannot unsubscribe. Their emails come in to my work email address 2 at a time (Sudden Values Partners and SuddenBlitz Alerts), approximately 3 times a day. When you attempt to unsubscribe you're sent to an error page. I've repeatedly sent the addresses to junk mail to be blocked but they never stop. I've tried calling the company but cannot find a number that works. I'd like the emails to stop.

Thank you,

[redacted]Desired Settlement: For Sudden Values to lose my email address and stop sending emails to me.

BEWARE THIS COMPANY!! I ordered the "SoniCare Compatible Toothbrush Replacement Heads" back in May of 2013. Credit card was charged May 10, but I did not receive the items until I called the company to ask where they were. Received them in June, and they were not what I expected... were not compatible with my SoniCare. I returned them within a week or two, and received acknowledgement that they had been received (after again contacting the company). I have repeatedly been assured that I will receive a credit on my card, and told after phone calls that my refund has gone to accounting. As of today (Oct. 9), and after 4 phone calls, still no refund has been credited!!!!!

Review: Order made never received, the only reply was on Jul 19, 2013:On Jun 15, 2013, at 2:10 PM, SuddenValues [redacted] wrote: SuddenBlitz - See it. Love it. Get it. Thank you for your purchase. This is your receipt from your recent SuddenValues purchase. (SuddenValues billings show as USOnline.com, Wenatchee WA on your credit card statement) Transaction Date: 06/15/2013 Item Detail Quantity Price $19.95 for 2 Hand-held Water Spray Fans with free shipping ($39.95 value) Total: USD $19.95On Fri, Jul 19, 2013 at 7:44 AM, SudddenValues Info [redacted] wrote: Tempo, We are experiencing some shipping delays with this manufacturer. I do apologize for the inconvenience and we appreciate your patience. The product is in route to us and once it arrives we will get it shipped back out within 24-48 hours and you will receive an email notification letting you know your product is on its way. Thank you Customer service CC-KD [redacted] The Local Source SuddenValues Customer Service P. [redacted]Desired Settlement: Product never received but was charged for, requesting for refund.

Business

Response:

There was a problem with the distributor, so the consumer chose to take a credit for $19.95

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchase an UltraFire flashlight on 12/13/13 from this company. I have not received it yet. In MY Account section of their website, it says that it has been redeemed, and the voucher # is blocked.

I have tried numerous times in the past 10 days to contact this company via both telephone messages and emails to their customer service dept. and the most I have received back from them is an automated return email that says I will be con acted by customer service asap.Desired Settlement: They have a responsibility to deliver the product that I purchased (preferred), or refund my money. AND give me a call so I can talk to them about it. My efforts to contact them have been ignored.

Business

Response:

[redacted] has done a ChargeBack on 2/24/14 and his product has been canceled.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I ordered a product on January 3, 2014 and was told to wait 2 - 4 weeks. I contacted company on Feb 13 and was told once again 2 - 4 weeks. I responded three times since with requests for either an explanation of status or a refund and keep getting the same form letter about waiting 2 - 4 weeks. I recently told them I was going to report them and they have since removed me from being able to login to their site.Desired Settlement: 76.00. This amount was removed from my acct on Jan 4, 2013. The order number is [redacted] and item is a ladies coat.

Review: 4 emails sent with no replies. I purchased 2 items 2 months ago and have not received them nor have any update then "Awaiting Update from SuddenValues Distribution Center"Desired Settlement: I want both of my orders shipped to me (Voucher Number: [redacted] & Voucher Number: [redacted])

Review: I placed an order 1/13/14 with Sudden Values for (2) bottles of cologne as of today 3/23/14 I still have not received them. I have tried several times to contact them through there support area in their website. One time I was sent an email starting because the holidays the shipping schedule was behind. The second response after I asked when I could expect my shipment was to be patient. I feel 2 months is patient enough for this company to either refund my money or give me the product. The (2) voucher numbers for this transaction are. $39 for a 3.4-ounce Bottle of Acqua Di Gio Eau de Toilette Spray by Giorgio Armani for men a ($81 Value)Voucher Number: SUD-[redacted] Shipping Status: Awaiting Update from SuddenValues Distribution Center and SuddenValues Direct$39 for a 3.4-ounce Bottle of Acqua Di Gio Eau de Toilette Spray by Giorgio Armani for men a ($81 Value)Voucher Number: SUD-[redacted] Shipping Status: Awaiting Update from SuddenValues Distribution Center.I am asking either I get the (2) bottles of cologne within (1) weeks or a full refund for the product.THIS COMPANY NEEDS TO HAVE A BETTER SUPPORT SECTION AND BETTER CUSTOMER SERVICE.Desired Settlement: I would like the (2) bottles of cologne (Acqua Di Gio) shipped in the next week with confirmation or full refund.

Review: I purchased Beats by Dr. Dre on 12/3/2013 (over 4 months ago). They said to allow 4 to 6 weeks for delivery...not 18 weeks plus. I have followed up with them through their website several times and am told (via email), that my item will ship as soon as they receive the product. So they are taking my money for a product they don't even have in stock yet. Then on March 14th, their online system was updated to show that my product had shipped. However it had not and still hasn't. I used the tracking number Sudden Values provided to search through the United States Post Office. I then requested the USPS to further search and received great customer service through one of their representatives. I was told they show where they scanned in a drop shipment, however no further scans were shown past that. I was told this means that Sudden Values had intended for my product to be in this drop shipment, however it was not included. I contacted Sudden Values again (thorugh thier system) and was told that my product had not come in like they expected and therefore was not included in that shipment. I requested they update their system to show that my product has not shipped and that was not done. So, my product has still not shipped, even though it still shows shipped in their system. Sudden Values will NOT CALL you, even though I've requested someone call me many times now. I cannot get through on a phone, they will only respond via email. It is clear customer service is not important to this company. This was intended to be a Christmas present for my 12 year old and thankfully, he's a pretty patient little guy...however more than 4 months is a little much to ask.Desired Settlement: I just want this company to make it right. I would prefer to receive the product I purchased. If they cannot tell me when or IF they will ever ship my product, I want a complete refund of my purchase credited back to my Master Card. Another option would be to upgrade me to something of equal value they currently have in stock. This is beyond anything I have ever experienced before. Please help me to settle this matter. Thank you!

Review: Ordered dre beats headphones on Dec 11 and still have not received them. Sent numerous emails that at first we're answered. Have gotten no response in the last couple months from my emails. Have also tried to call but there is no cust service that answers. I would like a refund for the product. The time frame and lack of customer service is poor! They took my money right away with no problem but are in no way holding up their end of the purchase. My voucher/order #[redacted]Desired Settlement: Full refund

Review: I made a "purchase" from Sudden Values on 01/04/2014. I began inquiring as to when I might receive my order at the end of February. I received a response to this inquiry stating that Sudden Values would notify me when the item would be shipped. I heard nothing so contacted them again at the end of March with no response. I have since contacted Sudden Values 3 more times (4/11/14, 4/17/14, 5/1/14) with no response. As I see from the reviews of this company, including the complaints filed with Revdex.com, this seems to be SOP. I am tired of waiting and being ignored. I would like Sudden Values to immediately credit my American Express credit card for their charge of 35.99 (1/4/2014), voucher #[redacted]. Sudden Values listed the purchase on my credit card statement as "On-Board Cruise Sho" which is totally erroneous. On my account information on their website they also list the voucher as "redeemed"; again totally false.

Thank you for any assistance in this matterDesired Settlement: I get my money back! It would also be nice if Sudden Values would become reputable!

Review: I ordered the Robovac Robotic Vacuum Cleaner on 1-29-14, I tried calling the phone number, no one has gotten back with me. They charged my credit card on 1-29-14, I never received the [redacted]. The $199.00.Desired Settlement: I would like my credit card reimbursed.

Review: I ordered a pair of Dr. Dre beats from this company in August of 2013. When I finally received them almost 4 months later they were defective. I contacted the company and they advised me to return them. I shipped them back 1/2/14 and they received them 1/6/14. I was told it would take 2 weeks to get a replacement. I emailed the company several times and received a reply that they had received my emails and were waiting a response. They then changed their contact policy and took their phone number off the website and said you had to email them concerns. I emailed them and tried to call the number I had over 10 times with no response. I told the company via email and voice mail that I wanted a refund instead of a replacement pair. The last email I received stated the accounting department had received my request and was processing it. That was March 21. I have still not received my email and received any reply from this company as to why. Please help!Desired Settlement: I just want my refund for purchase of this item plus if possible a refund for the shipping I paid to send them back. The credit card I used to purchase them has since expired so I am requesting a refund check from them instead.

Review: I have placed three orders with Sudden Values that I have not received. The first, on Aug 20, 2013, was for Bose OE2 Audio Headphones for $69. The second and third, placed on January 13, 2014, were for a Window Cling Solar Charger (I ordered two) for $29 each. I followed up several times, was always told that when SuddenValues had the products they would be sent. Then SuddenValues customer service closed its phone contact and sent callers to the website, where I submitted two queries. Both times I received an auto-reply that they were looking into this, and though I followed up I never heard anything back.Desired Settlement: I'd like the products, but I've given up hope on that. I'd like my money back: $127. It robbery to take money and then never return a call or email.

Review: I ordered Dr. Dre. studio head phones on 12/05 as a Christmas gift for my daughter. I called approximately 3 weeks after and talked to [redacted] who transferred me to a manager who told me that the ad stated 2-4 weeks for shipment. I then called 5 weeks after ordering and again spoke with [redacted] who told me that in fact that their policy was actually 4-6 weeks for Dr. Dre products. On January 24 I tried calling the company, but there was now a recorded message explaining that they no longer offered immediate customer service over the phone, but that now I must send an email to [redacted] So in January 24 I sent an email asking for any information or communication regarding my order. I received the automatic response saying that a representative would review my email and get back with me. I have still not received a product, email or phone call regarding my order. We are now at 10 weeks from the initial order. What is so frustrating is that I have received multiple email advertisements since I ordered from suddenvalues, including one today, still advertising the same pair of headphones.Please help.Desired Settlement: At this point I would be happy with either receiving the product or a refund. I also feel that the company needs to be more truthful about the approximate timeframe of delivery in the advertising. Response time to inquiries is also unacceptable.

Business

Response:

[redacted] product was shipped on February 19th and should be arriving by the end of this week.

Thank you

Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Product was received yesterday. Thank you so much. I honestly believe I would have never seen the product without the Revdex.com interceeding.

Thanks again,

Review: I placed an online order (and my credit card was charged) on Oct. 31. I ordered two items. One came within a week, the other is still missing. I have contacted customer service 3 times and have yet to hear back from anyone, nor have I received my item. There is no tracking number or way to inquire further.Desired Settlement: Please deliver my order or give me my money back.

Business

Response:

[redacted],We answered your original inquiry on November 12th via our support team. In the email you told us the problem, to which we responded we were fixing the issue and shipping the product. However, you also noted our customer service was horrible, which is an odd things to say as you placed your original inquiry--and before anyone could respond. There was an internal error were the item was assigned to the wrong supplier, but it was fixed thanks to your inquiry and shipped. Our distribution folks are presently experiencing high volumes with the holiday rush that came on late and all at once. We are trying to get your account updated with tracking, but are behind right now. Your product may arrive before the tracking is updated do to this high holiday volume. This is why you receive the first order quickly and the second was delayed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I ordered a 9 inch Android Tablet from Sudden Values in April 12, 2013-as of today have not received it and have consistenly emailed them and asked for a refund or the product-they state the refund as been turned over the accounting department and that normally issue refunds on Fridays, but may not be this Friday well it's been 2 weeks ago. Today I got an email stating the product was shipped after I emaile again stating that I would contact Revdex.com regarding this and so I'm very doubtful that I'll receive the product or a refund.Desired Settlement: I want a refund

Business

Response:

One of our customer Service Representatives spoke with [redacted] on Monday June 10th and she stated that she wanted the product so the product was sent to her. The tracking information states the product was delivered today June 12th and 10:28 am. If the customer does not want the product we need her to have it returned to sender and once we receive the product back we can issue a refund for the product.

Thank you

Customer Service

CC-KD

Review: I placed an order online from SuddenValues Direct for headphones (Dr.Dre Studio Edition Headphones) on February 19, 2013 and finally received them on April 17, 2013. The headphones did not work, as I followed all directions. I started calling and emailing SuddenValues Direct on April 22, 2013 to notify them and to request a refund. I was told that I would need to complete a form to request a refund and include it with my return and I would need to pay the return shipping cost on my end but would be reimbursed with my refund. I received the form via email on April 25, 2013 and shipped the return along with the completed return form on May 1, 2013. SuddenValues Direct received the return on May 6, 2013. I have since contacted SuddenValues Direct several times to inquire about my refund and was told that refunds are only done on Fridays and mine would be done the next day which was a Friday, that was 2 weeks ago and as of today May 31, 2013 I still have not received my refund.Desired Settlement: I would like my credit card refunded in the amount of $162.58$149.00 for Headphones$13.58 for return shipping cost

Business

Response:

Your refund check has been issued. Please allow 3-5 business day for it to arrive.

Thank you

Customer Service

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9564528, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It has been 5 business days and my refund has not arrived as stated by SuddenValues Direct. Telling the consumer that their refund has been processed and will arrive in 3-5 business days seems to be a standard response from this company. They are true scammers and I fail for it....dumb me.

Regards,

Business

Response:

The refund has been issued, the customers patience is appreciated.

Thank you

Customer Service

CC-KD

Review: I purchased a pair of Monster Beats by Dr. Dre Studio Edition Headphones from Suddenvalues.com on 2/27/13. They were on sale for a great price so I was very excited to get them. After my purchase, I received an email containing my transaction receipt and a second email with instructions on how to redeem my voucher. I continued through the steps to redeem my voucher, which was successful. I then went to find out when they would be shipped to my house. I found that the estimated shipping date was set to 3/8/13. I was suspicious right away after I saw that because usually items purchased online don't take that long to be shipped, but I let it go and was going to wait and see what happened. On 3/4/13 my account was charged for the amount of the headphones. I went back online to see what the shipping status was and it still said it was estimated to ship on 3/8/13. Another red flag. I waited a few more days and then went online again to check the estimated shipping date, which I come to find had been changed to 3/22/13. A couple days later the shipping status had changed to "awaiting shipping information." I thought great they will be shipped soon. I decided to give it time, so once it had been a week since 3/22/13, with no contact from the company telling me about any delay and no change in the shipping status, I was beginning to get very upset and suspicious. I finally emailed the company on 3/29/13 asking where my headphones were and why I hadn't been contacted about a possible delay in getting them. I wanted an explanation for the situation. I did not get an email from them. I emailed them again on 4/1/13 asking for a refund for the headphones that I haven't received, without a response again. It is now 4/6/13 and I have had enough. This company is a scam and shouldn't be allowed to continue giving false advertising and offering things that you will never get. Please help me get a full refund of $149, which is what I have paid for the headphones that I never received.Desired Settlement: I want a refund of $149. This is what I paid for the headphones and I haven't received them, so I want my money back.

Business

Response:

We contacted this customer to let her know that her product was in and we could ship it out to her tomorrow. The customer choose not to receive this item and continue with a refund. We have passed her information over to accounting to issue her a refund of $149.

Thank you

SuddenValues Customer Service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9494273, and find that this resolution is satisfactory to me.

As long as I do indeed receive the refund I will be very satisfied.

Regards,

Review: Ordered a [redacted] 6/14/13. Was charged $39.95 and was supposed to be delivered in 2-4 weeks. Never received, but paid for. Called a number of times-was told product was on back order and would ship as soon as received. After calling number of times more, found out product was no longer available and was told we could either be refunded or receive a credit with their co. for a future order. Selected refund and after a number of more calls and emails, still did not receive refund. Spoke with same Cust. service person each time. She was familiar with me. Today, she put me on hold and after about 10 minutes responded that this will mailed or refunded to the card it was charged from and to expect no sooner that 3-5 days from now. This has been 4 months now. I guess we'll see if they come through. I am persistent.Desired Settlement: I will keep you informed of whether this Refund was received, but this company should not be able to charge ahead of time for a product they do not have or will never receive.

Business

Response:

We have chosen to handle this complaint directly. We will no longer be using the Revdex.com service to handle customer complaints. If you need assistance resolving a matter, contact us at [redacted]